Client
Relationship Officer - Arabic Speaker
Robert Walters
UAE
An excellent opportunity
is available with one of the International Financial Trading Company in Dubai.
The purpose of the Client Relationship Officer role is to build an effective
and professional relationship with existing and new clients of the company, by
informing them about the offerings and the companies updates, understanding
better the client's needs and answering all of their enquiries. In addition,
the CRO is responsible to grow the market he/she will handle by suggesting new
ideas and coordinating with other departments.
Job Description:
• Assists customers who wish to open an account
• Handles welcome calls/ callback requests
• Maintains contact with existing clients to ensure high levels of client satisfaction
• Provides general information in regards to the platforms and services offered
• Informs and assists all clients in relation to the use of all current and future products
• Provides quality and efficient live support to existing and potential clients
• Maintains professional internal and external relationships that meet Company's core values
• Delivers service and support to customers through live chats, emails ,phone calls and meetings
• Collects customer feedback and follows up e.g. requests for new products and services
• Suggests ideas and actions to develop the market
• Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
Job Description:
• Assists customers who wish to open an account
• Handles welcome calls/ callback requests
• Maintains contact with existing clients to ensure high levels of client satisfaction
• Provides general information in regards to the platforms and services offered
• Informs and assists all clients in relation to the use of all current and future products
• Provides quality and efficient live support to existing and potential clients
• Maintains professional internal and external relationships that meet Company's core values
• Delivers service and support to customers through live chats, emails ,phone calls and meetings
• Collects customer feedback and follows up e.g. requests for new products and services
• Suggests ideas and actions to develop the market
• Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
Experience working in a Client Service team in
an equivalent financial company environment delivering exceptional results
Proficiency in Arabic language to represent the Group to a business level is a MUST
Bachelor degree or higher in business or finance is a plus
Proficiency in Arabic language to represent the Group to a business level is a MUST
Bachelor degree or higher in business or finance is a plus
Robert Walters is one of the world’s largest
specialist professional recruitment consultancies with 53 offices spanning 24
countries.
We’ve helped thousands of
professionals find permanent, contract and interim roles with leading global
corporations, small to medium sized companies and innovative start ups. Our
specialist recruitment focus includes: accountancy and finance, banking,
engineering, operations, legal, IT, sales, marketing, procurement &
logistics, HR and support/administration.
Apply Now
Compliance
Monitoring Manager
Robert Walters
UAE
An excellent opportunity
is available with one of the reputable banks in Dubai for a Compliance
Monitoring Manager. This role is responsible for ensuring that the Bank
complies with all relevant external laws and regulations applicable in the
various jurisdictions that the Bank operates in. Significantly this includes
compliance with Sanctions, Anti Money Laundering (AML) and Counter Terrorist
Financing (CTF) requirements not only of the countries that the Bank operates
in but increasingly there is an expectation of compliance with those of key US
and EU regulators.
Job Purpose:
The Compliance Monitoring Manager is responsible for implementing and managing the Compliance Monitoring framework across the bank. The incumbent is responsible for the planning, development, implementation and delivery of a risk based the bank's Compliance Monitoring Programme that is clearly focused on policy requirements, to include thematic reviews around emerging risks, regulatory change and other regulatory targeted areas of focus. The role covers monitoring of all subsidiaries, branches and business units across the bank.
Job Contents:
* Ensure that issues identified from risk-based internal monitoring activities are the subject of agreed action plans with relevant stakeholders.
* Being the primary point of contact for any audits of the bank's Monitoring function/other areas and providing the necessary cooperation during the audit. Review the control environment to identify key compliance risks and controls.
* Based on key areas of compliance risk across the bank, design, develop and roll-out quarterly planned monitoring activity.
* Monitoring the bank's units against regulatory requirements, best practice and internal compliance requirements.
* Implement the Compliance Monitoring Programme to ensure effective Compliance Monitoring and reporting of breaches across the bank.
Job Purpose:
The Compliance Monitoring Manager is responsible for implementing and managing the Compliance Monitoring framework across the bank. The incumbent is responsible for the planning, development, implementation and delivery of a risk based the bank's Compliance Monitoring Programme that is clearly focused on policy requirements, to include thematic reviews around emerging risks, regulatory change and other regulatory targeted areas of focus. The role covers monitoring of all subsidiaries, branches and business units across the bank.
Job Contents:
* Ensure that issues identified from risk-based internal monitoring activities are the subject of agreed action plans with relevant stakeholders.
* Being the primary point of contact for any audits of the bank's Monitoring function/other areas and providing the necessary cooperation during the audit. Review the control environment to identify key compliance risks and controls.
* Based on key areas of compliance risk across the bank, design, develop and roll-out quarterly planned monitoring activity.
* Monitoring the bank's units against regulatory requirements, best practice and internal compliance requirements.
* Implement the Compliance Monitoring Programme to ensure effective Compliance Monitoring and reporting of breaches across the bank.
The incumbent will have at least 10 years
compliance experience which at least 5 years must be in a monitoring role. UAE
banking / regulatory experience preferred.
Good understanding and awareness of regulatory requirements, international best practice, especially the UAE Central Bank and ESCA requirements.
The incumbent will have a degree education as minimum, preferably an Honors/Master's degree, with specialization as an Auditor.
Good understanding and awareness of regulatory requirements, international best practice, especially the UAE Central Bank and ESCA requirements.
The incumbent will have a degree education as minimum, preferably an Honors/Master's degree, with specialization as an Auditor.
Robert Walters is one of the world’s largest
specialist professional recruitment consultancies with 53 offices spanning 24
countries.
We’ve helped thousands of
professionals find permanent, contract and interim roles with leading global
corporations, small to medium sized companies and innovative start ups. Our
specialist recruitment focus includes: accountancy and finance, banking,
engineering, operations, legal, IT, sales, marketing, procurement & logistics,
HR and support/administration.
Apply Now
Compliance Manager -
Investments
Robert Walters
UAE
An excellent opportunity
is available with one of the reputable banks in Dubai for a Compliance Manager
- Investments. This role is responsible for ensuring that the Bank complies
with all relevant external laws and regulations applicable in the various jurisdictions
that the Bank operates in. Significantly this includes compliance with
Sanctions, Anti Money Laundering (AML) and Counter Terrorist Financing (CTF)
requirements not only of the countries that the Bank operates in but
increasingly there is an expectation of compliance with those of key US and EU
regulators.
Job Purpose:
To manage the monitoring review function ensuring that the necessary Investment Compliance monitoring framework is in place covering all segments to cover relevant policies, monitoring, reporting and training in order to ensure that the applicable UAE Central Bank (CB) and Securities and Commodities Authority (SCA) requirements are met.
Job Contents:
The Compliance Manager entails ensuring that the periodic regulatory Investment monitoring reviews are undertaken timely, maintain departmental reports for record-keeping purposes, follow up / track and report on any non-compliance related issues.
To review new investment products from a Compliance perspective before being submitted to the Consumer Wealth Management Investment Committee.
Products include: Funds and Structured Products, Private Equity Funds, Real Estate Funds, Direct Investment opportunities and any other investment product as appropriate.
Ensure execution of the Monitoring Review Plan in respect of the Investment Offerings.
Reviewing the Compliance Monitoring Programme and identifying further monitoring needs/shortcomings or areas of improvement in existing monitoring plan as well as the process where applicable from Investment compliance perspective.
Job Purpose:
To manage the monitoring review function ensuring that the necessary Investment Compliance monitoring framework is in place covering all segments to cover relevant policies, monitoring, reporting and training in order to ensure that the applicable UAE Central Bank (CB) and Securities and Commodities Authority (SCA) requirements are met.
Job Contents:
The Compliance Manager entails ensuring that the periodic regulatory Investment monitoring reviews are undertaken timely, maintain departmental reports for record-keeping purposes, follow up / track and report on any non-compliance related issues.
To review new investment products from a Compliance perspective before being submitted to the Consumer Wealth Management Investment Committee.
Products include: Funds and Structured Products, Private Equity Funds, Real Estate Funds, Direct Investment opportunities and any other investment product as appropriate.
Ensure execution of the Monitoring Review Plan in respect of the Investment Offerings.
Reviewing the Compliance Monitoring Programme and identifying further monitoring needs/shortcomings or areas of improvement in existing monitoring plan as well as the process where applicable from Investment compliance perspective.
Desired Candidate Profile:
The Compliance Manager will have at least 10 years compliance experience in the financial services industry and same field. UAE banking / regulatory experience preferred.
Strong knowledge in Investment products
Good understanding and awareness of regulatory requirements, international best practice, especially the UAE Central Bank and ESCA requirements.
The incumbent will have a degree education as minimum, preferably a post graduate qualification
Compliance qualifications from an internationally recognized body is desirable like ACAMS, International Compliance Association certifications / diploma, etc.
The Compliance Manager will have at least 10 years compliance experience in the financial services industry and same field. UAE banking / regulatory experience preferred.
Strong knowledge in Investment products
Good understanding and awareness of regulatory requirements, international best practice, especially the UAE Central Bank and ESCA requirements.
The incumbent will have a degree education as minimum, preferably a post graduate qualification
Compliance qualifications from an internationally recognized body is desirable like ACAMS, International Compliance Association certifications / diploma, etc.
Robert Walters is one of the world’s largest
specialist professional recruitment consultancies with 53 offices spanning 24
countries.
We’ve helped thousands of
professionals find permanent, contract and interim roles with leading global
corporations, small to medium sized companies and innovative start ups. Our
specialist recruitment focus includes: accountancy and finance, banking,
engineering, operations, legal, IT, sales, marketing, procurement &
logistics, HR and support/administration.
Apply Now
Consumer
Marketing Communications Manager
Robert Walters
Bahrain
The Consumer Marketing
Communications Manager will be in charge of developing and executing the
marketing plan in coordination with the Product Management, portfolio
Management, Distribution as well as Merchant, operations and local markets
through all channels, including digital.
The Marketing plan is meant to support regional development plans in terms or customer acquisition, retention and billings generation growth.
Principal Accountabilities:
• Development of a consistent and comprehensive strategy to achieve goals in the MENA region within allocated budget
• Alignment with all 3 lines of business, supporting functions to drive consistent execution of the plan in coordination with local teams
• Execution of marketing plan as per guidelines
• Control and reporting: ROI, execution report of campaigns and other marketing initiatives
• Drive Digital Marketing for Consumer business
• Marketing agency coordination: Drive agency briefs, ensure timely and costly execution as well as proper alignment with MENA objectives
• Internal coordination and alignment to Strategy execution (Sales, Consumer, Corporate, Merchants and support functions)
• Digital Engagement Strategy: Drive multi-channel communication strategy and execution.
• Overlook the “voice and image of the company”: content management supervision by ensuring consistency with brand guidelines, driving all outbound communication and managing qualitative and timely execution
• Campaign and life cycle management: Build and execute a marketing calendar in coordination with all previously stated units and local teams to drive customer acquisition, spend, loyalty and retention
The Marketing plan is meant to support regional development plans in terms or customer acquisition, retention and billings generation growth.
Principal Accountabilities:
• Development of a consistent and comprehensive strategy to achieve goals in the MENA region within allocated budget
• Alignment with all 3 lines of business, supporting functions to drive consistent execution of the plan in coordination with local teams
• Execution of marketing plan as per guidelines
• Control and reporting: ROI, execution report of campaigns and other marketing initiatives
• Drive Digital Marketing for Consumer business
• Marketing agency coordination: Drive agency briefs, ensure timely and costly execution as well as proper alignment with MENA objectives
• Internal coordination and alignment to Strategy execution (Sales, Consumer, Corporate, Merchants and support functions)
• Digital Engagement Strategy: Drive multi-channel communication strategy and execution.
• Overlook the “voice and image of the company”: content management supervision by ensuring consistency with brand guidelines, driving all outbound communication and managing qualitative and timely execution
• Campaign and life cycle management: Build and execute a marketing calendar in coordination with all previously stated units and local teams to drive customer acquisition, spend, loyalty and retention
• 7 - 10 years’ experience in marketing of
financial services or luxury goods or services industry or airline or communication
agency
• Strong CRM knowledge and track record
• Proven project management skills
• People management and coordination skills
• Digital marketing expertise and track record
• Solid Agency management experience or communication agency background is a strong plus
• Strong CRM knowledge and track record
• Proven project management skills
• People management and coordination skills
• Digital marketing expertise and track record
• Solid Agency management experience or communication agency background is a strong plus
Robert Walters is one of the world’s largest
specialist professional recruitment consultancies with 53 offices spanning 24
countries.
We’ve helped thousands of
professionals find permanent, contract and interim roles with leading global
corporations, small to medium sized companies and innovative start ups. Our
specialist recruitment focus includes: accountancy and finance, banking, engineering,
operations, legal, IT, sales, marketing, procurement & logistics, HR and
support/administration.
Apply Now
Head of
Commercial Business Development
Robert Walters
Bahrain
The Head of Commercial
Business Development & Marketing is responsible for leading commercial
products marketing, new product development, corporate implementations, and the
overall corporate business in the Bahrain market.
The position will also be responsible for providing thought leadership to commercial business resources across the MENA region (excluding the UAE) to ultimately drive business growth, new opportunities and manage existing business in these markets through indirect reporting lines.
Strategic Commercial Product Development
- Lead the development of a detailed Product Line Strategy (PLS) for the commercial segment based on competitive landscape, market opportunity and billed business potential;
- Build the PLS in the MENA region by developing a deep understanding of the segment through bench marking, competitive analyses, and research; recommending best practices; and generating profitability analyses and business cases.
- Execute the Commercial PLS objectives according to the set rollout plan for the region in support of product development for Large Corporations, Small Business, and Government Clients, by overseeing the planning, development and design of the PLS from product decision through the end of life cycle.
Leadership & Strategy
- Provide thought leadership on innovative programs, functionalities, and strategies that Commercial Sales & Account Management can implement with clients.
- Manage cross-functional relationships with Sales and Account Management Teams, Servicing, Technologies, and markets to ensure successful development, rollout, management and growth of product/feature/functionality for:
- Corporate Cards enhancements (e.g. Local Currency, Platinum, etc)
- Business Travel Account Solutions
- Corporate Purchasing Card
- LC SME card
- Any other initiative that result from the PLS
- Lead the development of strategic business plans for Commercial products, in consultation with sales and customer management, customers, and third party partners, including analysis of revenue opportunities and related costs.
- Provide guidance and support, as needed, on the go-to-market plan for product/feature/functionality of the Commercial Product portfolio, and assist the sales team in closing complex deals with corporate clients by communicating the product value proposition, analyzing the financial business case advantages (e.g. rebates).
Product Management
- Enhance and manage commercial product program pricing, product strategies, and roadmaps for continued growth in the segment in coordination with Sales & Account Management.
- Monitor and evaluate product performance and profit and loss per commercial product.
- Responsible for Implementing ATL and BTL (including digital/ online) marketing programs to promote commercial products across the MENA region.
- Understands economic implications for Commercial Customers and the overall Product organization on business strategy and quantifies value of features for sales.
- Responsible for managing market research, opportunity assessments, and customer satisfaction/ VOC that may drive new ideas and concepts.
Corporate Implementations
- Provide thought leadership to deliver Large & Regional Implementations centrally, through the implementation management team, who will support the business by managing all large strategic implementations regionally utilizing AXP best practices while following a rigorous, structured approach.
- Insure that a strategic implementations process is in place to look at the entire implementation project lifecycle (from planning to post implementation reviews) with an aim to maximize WTT ratio and capitalize on achieving the PCV associated.
- Lead efforts to enable empowered local implementations (for smaller deals): this should be achieved by leading efforts to create an “Implementation Centre of Excellence”. This Centre of Excellence would look at assisting the sales & account management teams in applying best practices when it comes to corporate customer implementations that do not meet the “strategic Implementations” status. The idea is not to only post documents on some portal, but to also make them feel the value by training them and equipping them with the knowledge associated.
Markets Business Development (Including Bahrain)
- Take ownership of the markets and individual resources billings annual targets
- Lead sales efforts to achieve market overall “New to Franchise” target for the market
- Ensure that efforts associated with managing existing clients are made to deliver the market growth billings target
- Ensure that New Products are effectively rolled-out in the market by achieving the associated billings target
The position will also be responsible for providing thought leadership to commercial business resources across the MENA region (excluding the UAE) to ultimately drive business growth, new opportunities and manage existing business in these markets through indirect reporting lines.
Strategic Commercial Product Development
- Lead the development of a detailed Product Line Strategy (PLS) for the commercial segment based on competitive landscape, market opportunity and billed business potential;
- Build the PLS in the MENA region by developing a deep understanding of the segment through bench marking, competitive analyses, and research; recommending best practices; and generating profitability analyses and business cases.
- Execute the Commercial PLS objectives according to the set rollout plan for the region in support of product development for Large Corporations, Small Business, and Government Clients, by overseeing the planning, development and design of the PLS from product decision through the end of life cycle.
Leadership & Strategy
- Provide thought leadership on innovative programs, functionalities, and strategies that Commercial Sales & Account Management can implement with clients.
- Manage cross-functional relationships with Sales and Account Management Teams, Servicing, Technologies, and markets to ensure successful development, rollout, management and growth of product/feature/functionality for:
- Corporate Cards enhancements (e.g. Local Currency, Platinum, etc)
- Business Travel Account Solutions
- Corporate Purchasing Card
- LC SME card
- Any other initiative that result from the PLS
- Lead the development of strategic business plans for Commercial products, in consultation with sales and customer management, customers, and third party partners, including analysis of revenue opportunities and related costs.
- Provide guidance and support, as needed, on the go-to-market plan for product/feature/functionality of the Commercial Product portfolio, and assist the sales team in closing complex deals with corporate clients by communicating the product value proposition, analyzing the financial business case advantages (e.g. rebates).
Product Management
- Enhance and manage commercial product program pricing, product strategies, and roadmaps for continued growth in the segment in coordination with Sales & Account Management.
- Monitor and evaluate product performance and profit and loss per commercial product.
- Responsible for Implementing ATL and BTL (including digital/ online) marketing programs to promote commercial products across the MENA region.
- Understands economic implications for Commercial Customers and the overall Product organization on business strategy and quantifies value of features for sales.
- Responsible for managing market research, opportunity assessments, and customer satisfaction/ VOC that may drive new ideas and concepts.
Corporate Implementations
- Provide thought leadership to deliver Large & Regional Implementations centrally, through the implementation management team, who will support the business by managing all large strategic implementations regionally utilizing AXP best practices while following a rigorous, structured approach.
- Insure that a strategic implementations process is in place to look at the entire implementation project lifecycle (from planning to post implementation reviews) with an aim to maximize WTT ratio and capitalize on achieving the PCV associated.
- Lead efforts to enable empowered local implementations (for smaller deals): this should be achieved by leading efforts to create an “Implementation Centre of Excellence”. This Centre of Excellence would look at assisting the sales & account management teams in applying best practices when it comes to corporate customer implementations that do not meet the “strategic Implementations” status. The idea is not to only post documents on some portal, but to also make them feel the value by training them and equipping them with the knowledge associated.
Markets Business Development (Including Bahrain)
- Take ownership of the markets and individual resources billings annual targets
- Lead sales efforts to achieve market overall “New to Franchise” target for the market
- Ensure that efforts associated with managing existing clients are made to deliver the market growth billings target
- Ensure that New Products are effectively rolled-out in the market by achieving the associated billings target
- Strong thought leadership and strategic
planning capability with demonstrated experience.
- Strong marketing skills, specifically in growing sales for the corporate segment.
- Strong understanding of process management supporting commercial cards for sales, account management, servicing and the systems platforms that support Card products.
- Innovative marketing thinking to develop ground-breaking solutions.
- Very good negotiation skills.
- Strong leadership skills combined with very good interpersonal skills are required to contribute effectively in the development and implementation of strategies within the senior management team, the sales and account management team and across functional boundaries in a unique multinational/cultural environment.
- Excellent communication and presentation skills, necessary to build sustainable relationships.
- Highly confident and convincing. Strong interpersonal skills to influence all levels of the organization.
- 5 - 10 years plus experience in marketing BD and 3 years plus experience in the Middle East region and in the commercial segment is important.
- Good commercial and financial acumen.
- Must possess strong analytical skills and detail orientation.
- Working knowledge of Cards processing platform is an advantage.
- Strong marketing skills, specifically in growing sales for the corporate segment.
- Strong understanding of process management supporting commercial cards for sales, account management, servicing and the systems platforms that support Card products.
- Innovative marketing thinking to develop ground-breaking solutions.
- Very good negotiation skills.
- Strong leadership skills combined with very good interpersonal skills are required to contribute effectively in the development and implementation of strategies within the senior management team, the sales and account management team and across functional boundaries in a unique multinational/cultural environment.
- Excellent communication and presentation skills, necessary to build sustainable relationships.
- Highly confident and convincing. Strong interpersonal skills to influence all levels of the organization.
- 5 - 10 years plus experience in marketing BD and 3 years plus experience in the Middle East region and in the commercial segment is important.
- Good commercial and financial acumen.
- Must possess strong analytical skills and detail orientation.
- Working knowledge of Cards processing platform is an advantage.
Robert Walters is one of the world’s largest
specialist professional recruitment consultancies with 53 offices spanning 24
countries.
We’ve helped thousands of
professionals find permanent, contract and interim roles with leading global
corporations, small to medium sized companies and innovative start ups. Our
specialist recruitment focus includes: accountancy and finance, banking,
engineering, operations, legal, IT, sales, marketing, procurement &
logistics, HR and support/administration.
Apply Now