Talent
Acquisition Specialist
Standard Chartered Bank - UAE
UAE
Responsible for
developing appropriate talent acquisition strategies, and managing the
end-to-end talent acquisition process to deliver agreed targets for roles
within assigned business areas, ensuring that the right candidates are
recruited, at the right time, at the right price. Partnering with the business,
the role holder will provide both consultative and transactional talent
acquisition support to deliver a comprehensive and value added service,
covering the recruitment of all employed worker (internal and external) local
and cross border hires and transfers, ensuring all talent acquisition activity
is aligned to and effectively communicates the employer brand.
Key Roles and Responsibilities
* Conduct structured business needs discussions with hiring managers before candidate search commences, identifying the key role and candidate requirements, and agreeing the sourcing and selection strategy, SLA and respective roles and accountabilities, updating the JR accordingly
* Agree sourcing and administration needs with Talent Acquisition Coordinators
* Design and deliver innovative sourcing strategies and solutions to meet business growth needs and generate diverse pools of applicants whilst closely controlling cost bases
* Proactively search for, identify, network with and directly contact active and passive job seekers, both internally and externally, for hard-to-hire, evergreen and specific vacancies, sourcing the very best candidates using a variety of channels that are aligned to and effectively communicate the employer brand including:
* Conducting pure research and name generation activities
* Online advertising (careers website, external job board postings) and automated electronic candidate searches
* Alumni
* Database mining, using social networking sites etc. Contacting potential candidates who have posted their information on the internet, consistently generating leads from applicants over the phone or face to face
* Searching in-house databases (talent lists, CV database), creating hot lists, keeping high quality declined candidates warm and on 'potential prospect' lists
* Networking at professional and trade events, and careers fairs, and partnering with Government Labour Agencies
* Engaging and managing external PSL recruitment agencies, where required
* Develop multi-hire sourcing approaches and work in partnership with colleagues across the network to tap in to overseas sourcing channels and co-ordinate global campaigns
* Conduct preliminary assessments, as required, assessing candidates' talents, fit and readiness, setting realistic role expectations
* Ensure all required approvals are obtained before offers are made
* Negotiate offers between hiring managers, suppliers (where relevant) and candidates, assisting in the negotiation of release dates and backfill requirements where applicable. Work in partnership with Reward, IM and hiring managers to establish competitive, effective total reward packages in line with budgets and global policies
* Manage work permit applications and extensions for new hires and in-country transfers, where required
* Effectively collaborate with, and respond to, colleagues, candidates, customers and suppliers, building sustainable relationships, setting and managing expectations clearly, identifying and resolving the root cause of any issues and escalating as required
* Work collaboratively and share knowledge with Talent Acquisition professionals in other countries
* Use PeopleSoft to drive the end-to-end talent acquisition process, recording all relevant details associated to job requisitions and candidates in a timely manner, ensuring applicants are categorized effectively in the CV database for easy and fast retrieval, and regularly conducting system 'housekeeping'
* Analyse dashboards, reports and MI to proactively monitor internal and external conditions, using these findings to deliver operational excellence and continuous improvement e.g. more effective and efficient channel management, candidate conversion
* Regular updates with HR RMs regarding JRs raised, work in progress etc
Key Roles and Responsibilities
* Conduct structured business needs discussions with hiring managers before candidate search commences, identifying the key role and candidate requirements, and agreeing the sourcing and selection strategy, SLA and respective roles and accountabilities, updating the JR accordingly
* Agree sourcing and administration needs with Talent Acquisition Coordinators
* Design and deliver innovative sourcing strategies and solutions to meet business growth needs and generate diverse pools of applicants whilst closely controlling cost bases
* Proactively search for, identify, network with and directly contact active and passive job seekers, both internally and externally, for hard-to-hire, evergreen and specific vacancies, sourcing the very best candidates using a variety of channels that are aligned to and effectively communicate the employer brand including:
* Conducting pure research and name generation activities
* Online advertising (careers website, external job board postings) and automated electronic candidate searches
* Alumni
* Database mining, using social networking sites etc. Contacting potential candidates who have posted their information on the internet, consistently generating leads from applicants over the phone or face to face
* Searching in-house databases (talent lists, CV database), creating hot lists, keeping high quality declined candidates warm and on 'potential prospect' lists
* Networking at professional and trade events, and careers fairs, and partnering with Government Labour Agencies
* Engaging and managing external PSL recruitment agencies, where required
* Develop multi-hire sourcing approaches and work in partnership with colleagues across the network to tap in to overseas sourcing channels and co-ordinate global campaigns
* Conduct preliminary assessments, as required, assessing candidates' talents, fit and readiness, setting realistic role expectations
* Ensure all required approvals are obtained before offers are made
* Negotiate offers between hiring managers, suppliers (where relevant) and candidates, assisting in the negotiation of release dates and backfill requirements where applicable. Work in partnership with Reward, IM and hiring managers to establish competitive, effective total reward packages in line with budgets and global policies
* Manage work permit applications and extensions for new hires and in-country transfers, where required
* Effectively collaborate with, and respond to, colleagues, candidates, customers and suppliers, building sustainable relationships, setting and managing expectations clearly, identifying and resolving the root cause of any issues and escalating as required
* Work collaboratively and share knowledge with Talent Acquisition professionals in other countries
* Use PeopleSoft to drive the end-to-end talent acquisition process, recording all relevant details associated to job requisitions and candidates in a timely manner, ensuring applicants are categorized effectively in the CV database for easy and fast retrieval, and regularly conducting system 'housekeeping'
* Analyse dashboards, reports and MI to proactively monitor internal and external conditions, using these findings to deliver operational excellence and continuous improvement e.g. more effective and efficient channel management, candidate conversion
* Regular updates with HR RMs regarding JRs raised, work in progress etc
* Proven recruitment experience (in-house or
search firm) of retained search and selection, or contingency and multi channel
recruitment, with a successful track record in effective job filling within a
complex recruitment model / environment
* Able to deal with high recruitment volumes as well as more specialist vacancies, managing multiple vacancies at any time across a variety of disciplines
* Understanding and some experience of developing sourcing strategies and managing multiple recruitment channels to deliver recruitment targets within budget. Some experience of managing / working with PSLs and non-PSLs and good knowledge of the market place, competitors and best practice
* Consulting / diagnostic skills (e.g. probing to identify underlying needs, effective questioning to provoke broader thinking about resource requirements, capability gaps etc
* Sound communication and influencing skills, enabling the role holder to network effectively, establish credibility quickly, build sustainable relationships, relate to candidates and hiring managers, push back on hiring managers / agencies and effectively sell Standard Chartered Bank to individuals
* Ability to deal with conflict, and remain positive when under pressure
* Customer-focused approach
* Sound reasoning skills and the ability to screen and interview applicants while making sound judgments on suitability for the role / organization
* Track record of working in a very organized way, multi-tasking, prioritising, managing data, and setting and achieving deadlines (both short and medium term)
* Experience of analysing recruitment management information and using this to identify and initiate improvements
* Knowledge of / exposure to relevant employment legislation (e.g. data protection)
Desirable
* Proven track record as an effective manager of a small sized team, coaching, managing and engaging the team to deliver high performance
* Knowledge of HR databases (e.g. PeopleSoft)
* Experience in an international professional services / banking environment
* Proven experience in working in a complex matrix, with a broad base of cultures, dealing with demanding and fast-paced client groups
* Demonstrable knowledge of banking / divisions
* Arabic speaking candidates will be given priority.
* Able to deal with high recruitment volumes as well as more specialist vacancies, managing multiple vacancies at any time across a variety of disciplines
* Understanding and some experience of developing sourcing strategies and managing multiple recruitment channels to deliver recruitment targets within budget. Some experience of managing / working with PSLs and non-PSLs and good knowledge of the market place, competitors and best practice
* Consulting / diagnostic skills (e.g. probing to identify underlying needs, effective questioning to provoke broader thinking about resource requirements, capability gaps etc
* Sound communication and influencing skills, enabling the role holder to network effectively, establish credibility quickly, build sustainable relationships, relate to candidates and hiring managers, push back on hiring managers / agencies and effectively sell Standard Chartered Bank to individuals
* Ability to deal with conflict, and remain positive when under pressure
* Customer-focused approach
* Sound reasoning skills and the ability to screen and interview applicants while making sound judgments on suitability for the role / organization
* Track record of working in a very organized way, multi-tasking, prioritising, managing data, and setting and achieving deadlines (both short and medium term)
* Experience of analysing recruitment management information and using this to identify and initiate improvements
* Knowledge of / exposure to relevant employment legislation (e.g. data protection)
Desirable
* Proven track record as an effective manager of a small sized team, coaching, managing and engaging the team to deliver high performance
* Knowledge of HR databases (e.g. PeopleSoft)
* Experience in an international professional services / banking environment
* Proven experience in working in a complex matrix, with a broad base of cultures, dealing with demanding and fast-paced client groups
* Demonstrable knowledge of banking / divisions
* Arabic speaking candidates will be given priority.
Standard Chartered Bank started in 1958 in UAE
with its first branch in Sharjah. The Group\\\\'s business gradually increased
in Dubai with the opening of several branches and today, Dubai is the
administrative hub of the Middle East and South Asia Region. In its 43rd year,
the Bank enjoys the position of having the most extensive branch network among
foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an
international bank, focused on the established and emerging markets of Asia,
Africa, the Middle East and Latin America with an extensive global network of
more than 600 offices in over 50 countries. The three principal business groups
are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the
leading banks, offering an extensive range of products and services for
personal customers, local companies, multinational corporate and financial
institutions.
Apply Now
Head, FCC
Standard Chartered Bank - UAE
Bahrain
Head, FCC, MENA excl. UAE
Strategy (Responsibilities that are related to the development and implementation of a strategy)
* Input to Group/Region/Country/Client Business operating model design of relevant FCC and business processes.
* Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the [Region/Country/Department] for necessary FCC controls.
* Set and implement the vision, strategy, direction and leadership for the [Region/Country/Department], consistent with the vision and strategy for FCC and in support of the Group's strategic direction and growth aspirations.
*
Business (Responsibilities related to the delivery of business and / or financial objectives)
* Analyse comprehensive impact of financial crime related regulatory matters on the relevants business area and its operations.
* Ensure that key changes (to laws, rules, regulations) are communicated and cascaded (in region/country), in coordination with group communications.
* Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.
* Keep track of and provide advice to relevant stakeholders on the interpretation and application of regulatory expectations, laws, best practices and policies related to FCC.
* Support resolution of competing requirements between regulations, for example between AML regulations and data privacy/bank secrecy or information security regulations.
*
Processes
* Develop, keep up to date and recommend for approval by the relevant Risk Committee, appropriate policies/processes/DOIs to address financial crime risks, aligning with relevant regulatory requirements.
* Providing governance and oversight over the implementation of FCC-related policies and procedures in Region to ensure compliance with such policies and procedures.
* Act as Process Owner for FCC-owned (sub-) processes under the Group's Risk Management Framework, including implementation and roll-out of relevant processes and DOIs.
* Provide advice to relevant stakeholders on compliance with Group standards relating to [AML/Sanctions/ABC].
* Act as (second line) Risk Control Owner under the Group's Risk Management Framework for those aspects of Regulatory Compliance relating to [AML/Sanctions/ABC], and escalate issues as appropriate.
People and Talent
* Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential.
* Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
* Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
* Collaborate with training teams to input to training curriculum to support closing of capability gaps.
* Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels.
* Ensure [Region/Country/Department] is adequately resourced and staffed by an appropriate number of competent staff sufficiently independent to perform duties objectively, to support sustainable business growth and address financial crime risks.
* Ensure staff in Region have clearly articulated and well understood roles and responsibilities through meaningful and accurate job descriptions.
Risk Management
* Maintain oversight of risk mitigating action plans.
* Ensure the suitability and quality of case data maintained on enterprise case management systems.
* Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management
* Ensure that detection scenarios that are developed and deployed are fit-for-purpose.
* Establish and maintain watch lists used for customer and transaction screening and various other due diligence and investigative purposes (local/regional internal and external).
* Provide advice on the application of risk management frameworks (e.g. ORF, GRA).
* Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks.
* Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations.
* Assess risks arising from products / segments / geographies / customers / transactions.
* Inform senior management and relevant regulators of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.
* Anticipate horizon risks in the area of financial crime that may have a significant impact on the Group and develop effective strategies to mitigate such horizon risks.
* Identify intelligence for typology studies and risk mitigation plans.
* Conduct Country risk assessment.
* Map risks, quantify the potential impact and escalate where necessary.
* Advise relevant stakeholders on outcomes of [AML/Sanctions/ABC] risks identification and assessment methodologies.
* Deliver/ support delivery of delivery of annual Global AML, ABC and Sanctions Risk Assessments.
* Partner with legal counsels for advice on technical matters.
* Conduct a root cause analysis on the control/other failures to ensure lessons are learned across the bank.
* Provide intelligence (to internal forums) on specific clients, client-types and emerging risk typologies.
* Provide intelligence inputs to support calibration of bank's Risk Methodologies (including aggregate client risk, product risk and country risk assessments).
* Oversee the review and analysis of the client base to identify and manage high risk clients, or specific country reviews.
Governance
* Attend relevant leadership meetings.
* Provide senior oversight of FCC region.
* Ensure tracking and remediation of surveillance and investigations related regulatory findings.
* In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
* Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations.
* Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation of issue closure where necessary.
* Propose control improvements, enhancements and simplifications where appropriate.
* Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
* Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees.
* Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the FCC function.
Project/Change Management
* Lead or influence significant programmes of work in support of the financial crime compliance objectives.
* Review new business requirements and provide solutions where required.
* Provide skilled resources to support project/programme delivery.
* Manage and protect business as usual (BAU) capability during change programmes, as well as during the execution and delivery of the Remediation initiatives through project phase and into BAU.
Regulatory & Business conduct
* Display exemplary conduct and live by the Group's Values and Code of Conduct.
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Lead the team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment
* Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
* [Insert any local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
Other Responsibilities
* Embed Here for good and Group's brand and values in team
* Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Strategy (Responsibilities that are related to the development and implementation of a strategy)
* Input to Group/Region/Country/Client Business operating model design of relevant FCC and business processes.
* Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the [Region/Country/Department] for necessary FCC controls.
* Set and implement the vision, strategy, direction and leadership for the [Region/Country/Department], consistent with the vision and strategy for FCC and in support of the Group's strategic direction and growth aspirations.
*
Business (Responsibilities related to the delivery of business and / or financial objectives)
* Analyse comprehensive impact of financial crime related regulatory matters on the relevants business area and its operations.
* Ensure that key changes (to laws, rules, regulations) are communicated and cascaded (in region/country), in coordination with group communications.
* Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.
* Keep track of and provide advice to relevant stakeholders on the interpretation and application of regulatory expectations, laws, best practices and policies related to FCC.
* Support resolution of competing requirements between regulations, for example between AML regulations and data privacy/bank secrecy or information security regulations.
*
Processes
* Develop, keep up to date and recommend for approval by the relevant Risk Committee, appropriate policies/processes/DOIs to address financial crime risks, aligning with relevant regulatory requirements.
* Providing governance and oversight over the implementation of FCC-related policies and procedures in Region to ensure compliance with such policies and procedures.
* Act as Process Owner for FCC-owned (sub-) processes under the Group's Risk Management Framework, including implementation and roll-out of relevant processes and DOIs.
* Provide advice to relevant stakeholders on compliance with Group standards relating to [AML/Sanctions/ABC].
* Act as (second line) Risk Control Owner under the Group's Risk Management Framework for those aspects of Regulatory Compliance relating to [AML/Sanctions/ABC], and escalate issues as appropriate.
People and Talent
* Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential.
* Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
* Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
* Collaborate with training teams to input to training curriculum to support closing of capability gaps.
* Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels.
* Ensure [Region/Country/Department] is adequately resourced and staffed by an appropriate number of competent staff sufficiently independent to perform duties objectively, to support sustainable business growth and address financial crime risks.
* Ensure staff in Region have clearly articulated and well understood roles and responsibilities through meaningful and accurate job descriptions.
Risk Management
* Maintain oversight of risk mitigating action plans.
* Ensure the suitability and quality of case data maintained on enterprise case management systems.
* Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management
* Ensure that detection scenarios that are developed and deployed are fit-for-purpose.
* Establish and maintain watch lists used for customer and transaction screening and various other due diligence and investigative purposes (local/regional internal and external).
* Provide advice on the application of risk management frameworks (e.g. ORF, GRA).
* Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks.
* Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations.
* Assess risks arising from products / segments / geographies / customers / transactions.
* Inform senior management and relevant regulators of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.
* Anticipate horizon risks in the area of financial crime that may have a significant impact on the Group and develop effective strategies to mitigate such horizon risks.
* Identify intelligence for typology studies and risk mitigation plans.
* Conduct Country risk assessment.
* Map risks, quantify the potential impact and escalate where necessary.
* Advise relevant stakeholders on outcomes of [AML/Sanctions/ABC] risks identification and assessment methodologies.
* Deliver/ support delivery of delivery of annual Global AML, ABC and Sanctions Risk Assessments.
* Partner with legal counsels for advice on technical matters.
* Conduct a root cause analysis on the control/other failures to ensure lessons are learned across the bank.
* Provide intelligence (to internal forums) on specific clients, client-types and emerging risk typologies.
* Provide intelligence inputs to support calibration of bank's Risk Methodologies (including aggregate client risk, product risk and country risk assessments).
* Oversee the review and analysis of the client base to identify and manage high risk clients, or specific country reviews.
Governance
* Attend relevant leadership meetings.
* Provide senior oversight of FCC region.
* Ensure tracking and remediation of surveillance and investigations related regulatory findings.
* In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
* Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations.
* Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation of issue closure where necessary.
* Propose control improvements, enhancements and simplifications where appropriate.
* Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
* Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees.
* Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the FCC function.
Project/Change Management
* Lead or influence significant programmes of work in support of the financial crime compliance objectives.
* Review new business requirements and provide solutions where required.
* Provide skilled resources to support project/programme delivery.
* Manage and protect business as usual (BAU) capability during change programmes, as well as during the execution and delivery of the Remediation initiatives through project phase and into BAU.
Regulatory & Business conduct
* Display exemplary conduct and live by the Group's Values and Code of Conduct.
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Lead the team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment
* Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
* [Insert any local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
Other Responsibilities
* Embed Here for good and Group's brand and values in team
* Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
TECHNICAL COMPETENCIES
* Compliance Policies and Standards
* Compliance Advisory
* Compliance Review and FCC Assurance
* Surveillance (including Screening and Monitoring)
* Investigations
* Compliance Risk Assessment
* Regulatory Liaison
* Manage Change
* Manage Projects
* Compliance Policies and Standards
* Compliance Advisory
* Compliance Review and FCC Assurance
* Surveillance (including Screening and Monitoring)
* Investigations
* Compliance Risk Assessment
* Regulatory Liaison
* Manage Change
* Manage Projects
Standard Chartered Bank started in 1958 in UAE
with its first branch in Sharjah. The Group\\\\'s business gradually increased
in Dubai with the opening of several branches and today, Dubai is the
administrative hub of the Middle East and South Asia Region. In its 43rd year,
the Bank enjoys the position of having the most extensive branch network among
foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an
international bank, focused on the established and emerging markets of Asia,
Africa, the Middle East and Latin America with an extensive global network of
more than 600 offices in over 50 countries. The three principal business groups
are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the
leading banks, offering an extensive range of products and services for
personal customers, local companies, multinational corporate and financial
institutions.
Apply Now
Senior
Relationship Manager, Institutional Clients
Standard Chartered Bank - UAE
Bahrain
The RM is the strategic
advisor/value add partner to the Client, accountable for the overall client
group revenues, profitability and risk acceptance (AML, CDD and Credit). The
RAM/FAM is responsible for establishing and maintaining an end to end
understanding of the client group structure and client needs and steering the
client relationship through Account Planning
Key Roles and Responsibilities
* Lead the origination and client relationship management for a portfolio of International Corporate Clients
* Focus on a range of Corporate banking products and services, with emphasis on those delivering NFR
* Active engagement and high level ('c' suite) contacts with senior executives within clients
* Maintain a strong working relationship with Credit, Legal and Compliance and other key stakeholders
Strategy
* Lead the development and implementation of the client strategy for the designated portfolio as identified through the Account Planning process
* Accountability for delivering financial performance objectives (revenues, costs, RoRWA, etc)
* Accountability for all other objectives for the management and development of client relationships, specifically compliance (AML, CDD) and credit risk.
Business
* Actively originate new business and grow the franchise by capitalising on bank competitive attributes (eg Network, Transaction Banking etc), whilst selectively developing new relationships where required.
* Engage senior management and decision makers of key clients to improve the quality of dialogue with clients, promoting a move away from 'transactional' reactive client coverage to consistent value added partner/trusted advisor status. Anticipate clients' needs and provide strategic advice, bringing in the relevant product and industry partners as appropriate.
* Maximise the profitable revenue to the Bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships both at the most senior level as well as at the operating level in the clients in the designated portfolio.
* Professionally represent Standard Chartered within region and internationally.
* Bring strategic thought to how the corporate landscape regionally/globally is changing and where areas of international growth lie.
* Ensure that industry and product knowledge is continually developed.
* Stay abreast and anticipate the developments of the Industries in which our clients operate
Processes
Proactively manage the designated client portfolio to ensure:
* Close ties exist with key stakeholders eg. Financial Markets, Transaction Banking, Corporate Finance Risk, Country CEOs, Service Delivery, etc.
* Risks are appropriately identified and managed.
* The client portfolio is managed in compliance with the regulatory environment, keeping up to date with applicable changes and Group policies with ability to contribute to policy formulation
* Key regulatory risks and concerns are raised into the governance framework throughout the IC team
* All sales disciplines are adhered in accordance with IC/CIB standards ie Account Planning, Call Reports, Deal Pipeline Management
* Develop opportunities through attendance at key Industry events as necessary.
Risk Management
* Take the initiative regarding regulatory, reputational and ethical matters, taking the initiative for providing proactive advice to clients as identified.
* Ensure that key regulatory risks and concerns are raised into the governance framework throughout the Corporate teams
Governance
* Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
* Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
* Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Key Stakeholders
Internal:
* Engage with product partners within the region and globally to ensure breadth and depth of client coverage and deepening.
* Engage with Client Managers on relevant client account management activities
* Consult with senior stakeholders in Risk and Legal & Compliance to ensure that the portfolio remains credit worthy and within the policies of the bank.
External:
* Designated point of contact with IC clients, acting as a trusted advisor/value added partner to clients
* Peers in the Corporate Banking sector
Key Roles and Responsibilities
* Lead the origination and client relationship management for a portfolio of International Corporate Clients
* Focus on a range of Corporate banking products and services, with emphasis on those delivering NFR
* Active engagement and high level ('c' suite) contacts with senior executives within clients
* Maintain a strong working relationship with Credit, Legal and Compliance and other key stakeholders
Strategy
* Lead the development and implementation of the client strategy for the designated portfolio as identified through the Account Planning process
* Accountability for delivering financial performance objectives (revenues, costs, RoRWA, etc)
* Accountability for all other objectives for the management and development of client relationships, specifically compliance (AML, CDD) and credit risk.
Business
* Actively originate new business and grow the franchise by capitalising on bank competitive attributes (eg Network, Transaction Banking etc), whilst selectively developing new relationships where required.
* Engage senior management and decision makers of key clients to improve the quality of dialogue with clients, promoting a move away from 'transactional' reactive client coverage to consistent value added partner/trusted advisor status. Anticipate clients' needs and provide strategic advice, bringing in the relevant product and industry partners as appropriate.
* Maximise the profitable revenue to the Bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships both at the most senior level as well as at the operating level in the clients in the designated portfolio.
* Professionally represent Standard Chartered within region and internationally.
* Bring strategic thought to how the corporate landscape regionally/globally is changing and where areas of international growth lie.
* Ensure that industry and product knowledge is continually developed.
* Stay abreast and anticipate the developments of the Industries in which our clients operate
Processes
Proactively manage the designated client portfolio to ensure:
* Close ties exist with key stakeholders eg. Financial Markets, Transaction Banking, Corporate Finance Risk, Country CEOs, Service Delivery, etc.
* Risks are appropriately identified and managed.
* The client portfolio is managed in compliance with the regulatory environment, keeping up to date with applicable changes and Group policies with ability to contribute to policy formulation
* Key regulatory risks and concerns are raised into the governance framework throughout the IC team
* All sales disciplines are adhered in accordance with IC/CIB standards ie Account Planning, Call Reports, Deal Pipeline Management
* Develop opportunities through attendance at key Industry events as necessary.
Risk Management
* Take the initiative regarding regulatory, reputational and ethical matters, taking the initiative for providing proactive advice to clients as identified.
* Ensure that key regulatory risks and concerns are raised into the governance framework throughout the Corporate teams
Governance
* Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
* Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
* Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Key Stakeholders
Internal:
* Engage with product partners within the region and globally to ensure breadth and depth of client coverage and deepening.
* Engage with Client Managers on relevant client account management activities
* Consult with senior stakeholders in Risk and Legal & Compliance to ensure that the portfolio remains credit worthy and within the policies of the bank.
External:
* Designated point of contact with IC clients, acting as a trusted advisor/value added partner to clients
* Peers in the Corporate Banking sector
* Bachelor degree in Banking or Finance
preferred.
* Experience in banking or other relevant environment
* Risk & AML certified as stipulated by Bank policy
* Languages: English and/or local language skills as relevant to country requirements
* Corporate Banking Experience
* Products Knowledge
* Experience in banking or other relevant environment
* Risk & AML certified as stipulated by Bank policy
* Languages: English and/or local language skills as relevant to country requirements
* Corporate Banking Experience
* Products Knowledge
Standard Chartered Bank started in 1958 in UAE
with its first branch in Sharjah. The Group\\\\'s business gradually increased
in Dubai with the opening of several branches and today, Dubai is the
administrative hub of the Middle East and South Asia Region. In its 43rd year,
the Bank enjoys the position of having the most extensive branch network among
foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an
international bank, focused on the established and emerging markets of Asia,
Africa, the Middle East and Latin America with an extensive global network of
more than 600 offices in over 50 countries. The three principal business groups
are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the
leading banks, offering an extensive range of products and services for
personal customers, local companies, multinational corporate and financial institutions.
Apply Now
Director, FCC
Standard Chartered Bank - UAE
Jordan
Director, FCC, Jordan
Strategy
* Responsibilities that are related to the development and implementation of a strategy)
* Input to Group/Region/Country/Client Business operating model design of relevant FCC and business processes.
* Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the MENA X GCC Cluster for necessary FCC controls.
* Set and implement the vision, strategy, direction and leadership for the cluster, consistent with the vision and strategy for FCC and in support of the Group's strategic direction and growth aspirations.
Business (Responsibilities related to the delivery of business and / or financial objectives)
* Analyse comprehensive impact of financial crime related regulatory matters on the relevants business area and its operations.
* Ensure that key changes (to laws, rules, regulations) are communicated and cascaded (in region/country), in coordination with group communications.
* Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.
* Keep track of and provide advice to relevant stakeholders on the interpretation and application of regulatory expectations, laws, best practices and policies related to FCC.
* Support resolution of competing requirements between regulations, for example between AML regulations and data privacy/bank secrecy or information security regulations.
Processes (Processes for which the role is responsible under the ORF as 1st & 2nd line; for executing / completing, and for supervising)
* Develop, keep up to date and recommend for approval by the relevant Risk Committee, appropriate policies/processes/DOIs to address financial crime risks, aligning with relevant regulatory requirements.
* Providing governance and oversight over the implementation of FCC-related policies and procedures in Jordan and MENA X GCC to ensure compliance with such policies and procedures.
* Act as Process Owner for FCC-owned (sub-) processes under the Group's Risk Management Framework, including implementation and roll-out of relevant processes and DOIs.
* Provide advice to relevant stakeholders on compliance with Group standards relating to AML, Sanctions and ABC.
* Act as (second line) Risk Control Owner under the Group's Risk Management Framework for those aspects of Regulatory Compliance relating AML, Sanctions and ABC, and escalate issues as appropriate.
People and Talent (Responsibilities related to people and talent matters)
* Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential.
* Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
* Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
* Provide input at business, function, country and individual level as appropriate, on compliance matters which should have a bearing on remuneration pools or individual bonuses (for senior staff).
* Collaborate with training teams to input to training curriculum to support closing of capability gaps.
* Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels.
* Ensure Jordan and MENA X GCC FCC is adequately resourced and staffed by an appropriate number of competent staff sufficiently independent to perform duties objectively, to support sustainable business growth and address financial crime risks.
* Ensure staff in Jordan and MENA X GCC have clearly articulated and well understood roles and responsibilities through meaningful and accurate job descriptions.
Risk Management (Responsibilities Under Risk Management Framework - both execution and supervisory)
* Maintain oversight of risk mitigating action plans.
* Ensure the suitability and quality of case data maintained on enterprise case management systems.
* Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management.
* Ensure that detection scenarios that are developed and deployed are fit-for-purpose.
* Establish and maintain watch lists used for customer and transaction screening and various other due diligence and investigative purposes (local/regional internal and external).
* Provide advice on the application of risk management frameworks (e.g. ORF, GRA).
* Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks.
* Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations.
* Assess risks arising from products / segments / geographies / customers / transactions.
* Inform senior management and relevant regulators of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.
* Anticipate horizon risks in the area of financial crime that may have a significant impact on the Group and develop effective strategies to mitigate such horizon risks.
* Identify intelligence for typology studies and risk mitigation plans.
* Conduct Country risk assessment.
* Map risks, quantify the potential impact and escalate where necessary.
* Advise relevant stakeholders on outcomes of AML, Sanctions and ABC risks identification and assessment methodologies.
* Deliver/ support delivery of delivery of annual Global AML, ABC and Sanctions Risk Assessments.
* Partner with legal counsels for advice on technical matters.
* Conduct a root cause analysis on the control/other failures to ensure lessons are learned across the bank.
* Provide intelligence (to internal forums) on specific clients, client-types and emerging risk typologies.
* Provide intelligence inputs to support calibration of bank's Risk Methodologies (including aggregate client risk, product risk and country risk assessments).
* Oversee the review and analysis of the client base to identify and manage high risk clients, or specific country reviews.
Governance
* Attend relevant leadership meetings.
* Provide and support senior oversight of FCC cluster and region.
* Ensure tracking and remediation of surveillance and investigations related regulatory findings.
* In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
* Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations.
* Provide leadership to the FCC network as part of the Group senior FCC management team.
* Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation of issue closure where necessary.
* Propose control improvements, enhancements and simplifications where appropriate.
* Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
* Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees.
* Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the FCC function.
Project/Change Management
* Lead or influence significant programmes of work in support of the financial crime compliance objectives.
* Act as accountable executive for key change programmes.
* Review new business requirements and provide solutions where required.
* Provide skilled resources to support project/programme delivery.
* Manage and protect business as usual (BAU) capability during change programmes, as well as during the execution and delivery of the Remediation initiatives through project phase and into BAU.
Regulatory & Business conduct
* Display exemplary conduct and live by the Group's Values and Code of Conduct.
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Lead the Jordan and MENA X GCC FCC team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment
* Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Country ABC Lead
* Communicate ABC Policy and related Procedures to Staff;
* Identify additional and/or stricter country anti-bribery regulatory or legal requirements;
* Where required, prepare country addenda to ensure compliance with local anti-bribery laws and regulations;
* Ensure all relevant staff are trained in the requirements of this Policy and related country anti-bribery addenda and that this training is updated when required by developments and changes in local law and regulation related to ABC.
* Oversee and monitor the implementation of this Policy and its associated Procedures; including documenting any gaps between Group standards to local procedures/and local regulatory requirements
Key Stakeholders
Manage relationships with:
* Local regulators
* Country Management teams in Jordan and MENA X GCC countries
* Regional and Global FCC teams
Strategy
* Responsibilities that are related to the development and implementation of a strategy)
* Input to Group/Region/Country/Client Business operating model design of relevant FCC and business processes.
* Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the MENA X GCC Cluster for necessary FCC controls.
* Set and implement the vision, strategy, direction and leadership for the cluster, consistent with the vision and strategy for FCC and in support of the Group's strategic direction and growth aspirations.
Business (Responsibilities related to the delivery of business and / or financial objectives)
* Analyse comprehensive impact of financial crime related regulatory matters on the relevants business area and its operations.
* Ensure that key changes (to laws, rules, regulations) are communicated and cascaded (in region/country), in coordination with group communications.
* Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.
* Keep track of and provide advice to relevant stakeholders on the interpretation and application of regulatory expectations, laws, best practices and policies related to FCC.
* Support resolution of competing requirements between regulations, for example between AML regulations and data privacy/bank secrecy or information security regulations.
Processes (Processes for which the role is responsible under the ORF as 1st & 2nd line; for executing / completing, and for supervising)
* Develop, keep up to date and recommend for approval by the relevant Risk Committee, appropriate policies/processes/DOIs to address financial crime risks, aligning with relevant regulatory requirements.
* Providing governance and oversight over the implementation of FCC-related policies and procedures in Jordan and MENA X GCC to ensure compliance with such policies and procedures.
* Act as Process Owner for FCC-owned (sub-) processes under the Group's Risk Management Framework, including implementation and roll-out of relevant processes and DOIs.
* Provide advice to relevant stakeholders on compliance with Group standards relating to AML, Sanctions and ABC.
* Act as (second line) Risk Control Owner under the Group's Risk Management Framework for those aspects of Regulatory Compliance relating AML, Sanctions and ABC, and escalate issues as appropriate.
People and Talent (Responsibilities related to people and talent matters)
* Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential.
* Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
* Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
* Provide input at business, function, country and individual level as appropriate, on compliance matters which should have a bearing on remuneration pools or individual bonuses (for senior staff).
* Collaborate with training teams to input to training curriculum to support closing of capability gaps.
* Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels.
* Ensure Jordan and MENA X GCC FCC is adequately resourced and staffed by an appropriate number of competent staff sufficiently independent to perform duties objectively, to support sustainable business growth and address financial crime risks.
* Ensure staff in Jordan and MENA X GCC have clearly articulated and well understood roles and responsibilities through meaningful and accurate job descriptions.
Risk Management (Responsibilities Under Risk Management Framework - both execution and supervisory)
* Maintain oversight of risk mitigating action plans.
* Ensure the suitability and quality of case data maintained on enterprise case management systems.
* Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management.
* Ensure that detection scenarios that are developed and deployed are fit-for-purpose.
* Establish and maintain watch lists used for customer and transaction screening and various other due diligence and investigative purposes (local/regional internal and external).
* Provide advice on the application of risk management frameworks (e.g. ORF, GRA).
* Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks.
* Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations.
* Assess risks arising from products / segments / geographies / customers / transactions.
* Inform senior management and relevant regulators of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.
* Anticipate horizon risks in the area of financial crime that may have a significant impact on the Group and develop effective strategies to mitigate such horizon risks.
* Identify intelligence for typology studies and risk mitigation plans.
* Conduct Country risk assessment.
* Map risks, quantify the potential impact and escalate where necessary.
* Advise relevant stakeholders on outcomes of AML, Sanctions and ABC risks identification and assessment methodologies.
* Deliver/ support delivery of delivery of annual Global AML, ABC and Sanctions Risk Assessments.
* Partner with legal counsels for advice on technical matters.
* Conduct a root cause analysis on the control/other failures to ensure lessons are learned across the bank.
* Provide intelligence (to internal forums) on specific clients, client-types and emerging risk typologies.
* Provide intelligence inputs to support calibration of bank's Risk Methodologies (including aggregate client risk, product risk and country risk assessments).
* Oversee the review and analysis of the client base to identify and manage high risk clients, or specific country reviews.
Governance
* Attend relevant leadership meetings.
* Provide and support senior oversight of FCC cluster and region.
* Ensure tracking and remediation of surveillance and investigations related regulatory findings.
* In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
* Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations.
* Provide leadership to the FCC network as part of the Group senior FCC management team.
* Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation of issue closure where necessary.
* Propose control improvements, enhancements and simplifications where appropriate.
* Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
* Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees.
* Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the FCC function.
Project/Change Management
* Lead or influence significant programmes of work in support of the financial crime compliance objectives.
* Act as accountable executive for key change programmes.
* Review new business requirements and provide solutions where required.
* Provide skilled resources to support project/programme delivery.
* Manage and protect business as usual (BAU) capability during change programmes, as well as during the execution and delivery of the Remediation initiatives through project phase and into BAU.
Regulatory & Business conduct
* Display exemplary conduct and live by the Group's Values and Code of Conduct.
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Lead the Jordan and MENA X GCC FCC team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment
* Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Country ABC Lead
* Communicate ABC Policy and related Procedures to Staff;
* Identify additional and/or stricter country anti-bribery regulatory or legal requirements;
* Where required, prepare country addenda to ensure compliance with local anti-bribery laws and regulations;
* Ensure all relevant staff are trained in the requirements of this Policy and related country anti-bribery addenda and that this training is updated when required by developments and changes in local law and regulation related to ABC.
* Oversee and monitor the implementation of this Policy and its associated Procedures; including documenting any gaps between Group standards to local procedures/and local regulatory requirements
Key Stakeholders
Manage relationships with:
* Local regulators
* Country Management teams in Jordan and MENA X GCC countries
* Regional and Global FCC teams
TECHNICAL COMPETENCIES
* Compliance Policies and Standards
* Compliance Advisory
* Compliance Review and FCC Assurance
* Surveillance (including Screening and Monitoring)
* Investigations
* Compliance Risk Assessment
* Regulatory Liaison
* Manage Change
* Manage Projects
* Compliance Policies and Standards
* Compliance Advisory
* Compliance Review and FCC Assurance
* Surveillance (including Screening and Monitoring)
* Investigations
* Compliance Risk Assessment
* Regulatory Liaison
* Manage Change
* Manage Projects
Standard Chartered Bank started in 1958 in UAE
with its first branch in Sharjah. The Group\\\\'s business gradually increased
in Dubai with the opening of several branches and today, Dubai is the
administrative hub of the Middle East and South Asia Region. In its 43rd year,
the Bank enjoys the position of having the most extensive branch network among
foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an
international bank, focused on the established and emerging markets of Asia,
Africa, the Middle East and Latin America with an extensive global network of
more than 600 offices in over 50 countries. The three principal business groups
are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the
leading banks, offering an extensive range of products and services for
personal customers, local companies, multinational corporate and financial
institutions.
Apply Now