Technical Specialist (contact Center - Cisco) - Malaysia
Kelly Outsourcing and Consulting Group India Private Limited
Malaysia
Job Description
Company: Asia's leading communications and ICT solutions group. Position Title: Technical Specialist (Contact Center - Cisco) Location: Kuala Lumpur, Malaysia
Our client is one of the market leaders in Asia Pacific providing companies and governments with comprehensive and integrated ICT solutions that cover mobile, voice and data infrastructure, managed services, cloud computing, IT services and professional consulting.
Thorough understanding of ITIL and extensive experience working in an ITIL environment.
Customer and vendor management skills.
Business and technical skills - a trusted advisor.
Troubleshooting & analytical skills.
Experienced in UC & CC design, implementation and operation.
A proven record of Cisco Contact Centre solution implementation, upgrades and support.
Cisco UCCE, PCCE, UCCX, CVP.
Outbound Dialler, SIP Proxy (CUSO) & Campaign Manager.
Verint WFM/WFO, Analytics, Call Recording
NICE WFM/WFO, Analytics, Call Recording.
CUIC, CUIS & SQL
Web Chat, EIM & WIM
Cisco Unified Communications Manager
Cisco CUBE/SBC
ICM Scripting
Demonstrated ability to clearly update detailed design documents for discussion with other customers.
Ability to work autonomously through good.
Salary:Not Disclosed by Recruiter
Industry:IT-Hardware & Networking
Functional Area:IT Software - Network Administration , Security
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:IT/Networking-Manager
Employment Type:Permanent Job, Full Time
Education-
UG:B.Tech/B.E. - Any Specialization, Computers
PG:M.Tech - Any Specialization, Computers, MCA - Computers, MS/M.Sc(Science) - Any Specialization, Computers
Company Profile:
Kelly Outsourcing and Consulting Group India Private Limited
EVP - Product Management - Ecommerce/mcommerce
Premium hiring for Emploi Consultancy
Malaysia, Singapore
Job Description
EVP - Product This is a highly strategic role and will report to the Chief Product Officer. Responsibilities : - Build, manage and lead the product management team. - Guide customer-facing product strategy, identify key success metrics, and analyze the performance of new product launches and enhancements to existing features. - Use data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives. - Act as a cross-functional leader, collaborating with design, engineering, and business teams to drive new product initiatives. - Define and manage the product road-map, setting expectations with all relevant stakeholders. - Drive product development through the entire development cycle, from concept, design and development, through to launch and ongoing support in a fast-paced, agile environment. - Advocate on behalf of customers. Develop customer journey maps and use data-driven customer insights to guide product design and create compelling user experiences. - Foster an agile environment of rapid iteration and experimentation, prototyping at various levels of fidelity. - Serve as expert on trend-setting practices in e-commerce, particularly m-commerce, including analysis of the competitive landscape. - Champion the adoption of product management methodologies for bringing profitable products to market effectively and efficiently. Skills : - Proven ability to articulate business opportunities and customer needs into product requirements. - Demonstrated skill in writing concise and clear definitions of prioritized features for the technical teams to implement. - Strong UX design and prototyping skills across both mobile and desktop platforms. - A strong leader and change agent who can energize and influence staff across functions, levels, and locations. - Strong interpersonal and people management skills, including the ability to identify and develop talent. - Self-starter mentality with the ability to manage multiple initiatives and thrive in a fast-paced, dynamic, and deadline-driven environment. - Ability to work with remote partners and team members via online tools across different time zones, with excellent written and verbal communication skills.
Salary:Not Disclosed by Recruiter
Industry:Internet / Ecommerce
Functional Area:IT Software - System Programming
Role Category:Programming & Design
Role:Product Manager
Employment Type:Permanent Job, Full Time
- A successful track record of defining and launching digital products (for mobile and desktop) that resulted in customer growth and revenue growth. - 15+ years web product development and management experience. - 10+ years eCommerce product management experience. - Experience leading product managers and product development teams to desired outcomes. - Deep domain knowledge and experience in B2C eCommerce, including mobile commerce. - Ability to successfully work with teams across multiple functions (e.g, Engineering, Business Intelligence, Merchandising, Marketing, Operations, etc). - Deep understanding of the web and usability best practices. Experience with creating intuitive user experiences through close collaboration with UX and web designers. - A strong blend of analytical, decision-making and creative problem solving skills. - Exceptional communication and organizational skills and ability to interact with diverse groups of technical and non-technical stakeholders at the executive level. - Experience with data analysis and measurement tools ( e.g. GA, Adobe Analytics, Site-Catalyst). - BA/BS degree, MBA preferred.
Education-
UG:B.Tech/B.E. - Any Specialization, B.A - Any Specialization
PG:MBA/PGDM - Any Specialization
Company Profile:
Premium
Client of Emploi Consultancy
EVP - Product Management - Ecommerce/mcommerce
Premium
Singapore, Malaysia
Job Description
This is a highly strategic role and will report to the Chief Product Officer. Responsibilities : - Build, manage and lead the product management team. - Guide customer-facing product strategy, identify key success metrics, and analyze the performance of new product launches and enhancements to existing features. - Use data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives. - Act as a cross-functional leader, collaborating with design, engineering, and business teams to drive new product initiatives. - Define and manage the product road-map, setting expectations with all relevant stakeholders. - Drive product development through the entire development cycle, from concept, design and development, through to launch and ongoing support in a fast-paced, agile environment. - Advocate on behalf of customers. Develop customer journey maps and use data-driven customer insights to guide product design and create compelling user experiences. - Foster an agile environment of rapid iteration and experimentation, prototyping at various levels of fidelity. - Serve as expert on trend-setting practices in e-commerce, particularly m-commerce, including analysis of the competitive landscape. - Champion the adoption of product management methodologies for bringing profitable products to market effectively and efficiently.
Salary:Not Disclosed by Recruiter
Industry:Internet / Ecommerce
Functional Area:IT Software - eCommerce , Internet Technologies
Role Category:Programming & Design
Role:Product Manager
Employment Type:Permanent Job, Full Time
Skills : - Proven ability to articulate business opportunities and customer needs into product requirements. - Demonstrated skill in writing concise and clear definitions of prioritized features for the technical teams to implement. - Strong UX design and prototyping skills across both mobile and desktop platforms. - A strong leader and change agent who can energize and influence staff across functions, levels, and locations. - Strong interpersonal and people management skills, including the ability to identify and develop talent. - Self-starter mentality with the ability to manage multiple initiatives and thrive in a fast-paced, dynamic, and deadline-driven environment. - Ability to work with remote partners and team members via online tools across different time zones, with excellent written and verbal communication skills. Qualifications : - A successful track record of defining and launching digital products (for mobile and desktop) that resulted in customer growth and revenue growth. - 15+ years web product development and management experience. - 10+ years eCommerce product management experience. - Experience leading product managers and product development teams to desired outcomes. - Deep domain knowledge and experience in B2C eCommerce, including mobile commerce. - Ability to successfully work with teams across multiple functions (e.g, Engineering, Business Intelligence, Merchandising, Marketing, Operations, etc). - Deep understanding of the web and usability best practices. Experience with creating intuitive user experiences through close collaboration with UX and web designers. - A strong blend of analytical, decision-making and creative problem solving skills. - Exceptional communication and organizational skills and ability to interact with diverse groups of technical and non-technical stakeholders at the executive level. - Experience with data analysis and measurement tools ( e.g. GA, Adobe Analytics, Site-Catalyst). - BA/BS degree, MBA preferred.
Education-
UG:Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization
PG:MBA/PGDM - Any Specialization
Company Profile:
Premium
Client of Emploi Consultancy.
EVP - Product Management - Ecommerce / Mcommerce
Premium
Malaysia, Singapore
Job Description
Responsibilities : - Build, manage and lead the product management team. - Guide customer-facing product strategy, identify key success metrics, and analyze the performance of new product launches and enhancements to existing features. - Use data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives. - Act as a cross-functional leader, collaborating with design, engineering, and business teams to drive new product initiatives. - Define and manage the product road-map, setting expectations with all relevant stakeholders. - Drive product development through the entire development cycle, from concept, design and development, through to launch and ongoing support in a fast-paced, agile environment. - Advocate on behalf of customers. Develop customer journey maps and use data-driven customer insights to guide product design and create compelling user experiences. - Foster an agile environment of rapid iteration and experimentation, prototyping at various levels of fidelity. - Serve as expert on trend-setting practices in e-commerce, particularly m-commerce, including analysis of the competitive landscape. - Champion the adoption of product management methodologies for bringing profitable products to market effectively and efficiently.
Salary:Not Disclosed by Recruiter
Industry:Internet / Ecommerce
Functional Area:IT Software - eCommerce , Internet Technologies
Role Category:Programming & Design
Role:Product Manager
Employment Type:Permanent Job, Full Time
Skills : - Proven ability to articulate business opportunities and customer needs into product requirements. - Demonstrated skill in writing concise and clear definitions of prioritized features for the technical teams to implement. - Strong UX design and prototyping skills across both mobile and desktop platforms. - A strong leader and change agent who can energize and influence staff across functions, levels, and locations. - Strong interpersonal and people management skills, including the ability to identify and develop talent. - Self-starter mentality with the ability to manage multiple initiatives and thrive in a fast-paced, dynamic, and deadline-driven environment. - Ability to work with remote partners and team members via online tools across different time zones, with excellent written and verbal communication skills. Qualifications : - A successful track record of defining and launching digital products (for mobile and desktop) that resulted in customer growth and revenue growth. - 15+ years web product development and management experience. - 10+ years eCommerce product management experience. - Experience leading product managers and product development teams to desired outcomes. - Deep domain knowledge and experience in B2C eCommerce, including mobile commerce. - Ability to successfully work with teams across multiple functions (e.g, Engineering, Business Intelligence, Merchandising, Marketing, Operations, etc). - Deep understanding of the web and usability best practices. Experience with creating intuitive user experiences through close collaboration with UX and web designers. - A strong blend of analytical, decision-making and creative problem solving skills. - Exceptional communication and organizational skills and ability to interact with diverse groups of technical and non-technical stakeholders at the executive level. - Experience with data analysis and measurement tools ( e.g. GA, Adobe Analytics, Site-Catalyst). - BA/BS degree, MBA preferred.
Education-
UG:B.A - Any Specialization, B.Tech/B.E. - Any Specialization
PG:MBA/PGDM - Any Specialization
Company Profile:
Premium
Leading Client
GIS Telecom Engineer
Australia
JOB DESCRIPTION
Location: Australia Sydney OR Melbourne.
Minimum 3 years of working experience in Telco sector additionally with hands on experience in GIS application like Small world, Spatial net, Autocad etc;
Having good exposure to various telecom network architectures & technologies like FTTx, HFC, CATV etc., Field experience is preferred.
Australian Citizen OR Parament Resident Visa status is required to apply to this opening .
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - Telecom Software
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:IT/Networking-Manager
Employment Type:Permanent Job, Full Time
Company Profile
Techwave Consulting India Prviate Limited
Techwave’s client focus and collaborative approach have resulted in it being ranked #9 amongst fastest growing companies in the region by the Philadelphia Business Journal and #15 in IT Service domain in USA by Inc. 500. Techwave has more than 280 consultants in over 6 countries. Techwave takes IT and Business best practices and personalizes them for their clients to provide mature and effective IT outcomes for business.