Admin Assistant - 3 Month Contract
Manpower Middle East
Dubai, UAE
The Role
Manpower is the world leader in innovative workforce solutions, connecting human potential to the ambition of business. Combining global reach with local expertise - 4,000 offices in 82 countries - Manpower partners with clients to accelerate their business by providing the people and services that raise the quality, productivity and efficiency of their total workforce. We are currently seeking an Admin Assistant to support the Program Manager for an assigned client. This role supports Managed Services Program Operations team with various administrative tasks and general office functions. Responsible for providing efficient and timely administrative support assisting the Program Manager, Vendors, the client Hiring Managers together with providing high levels of customer service during the recruitment sourcing and contractor management processes. Essential Duties • Provide first line support to clients/vendors/workers for VMS (Vendor Management System) Support • Monitor and follow up invoice and milestone submittal and approval in the VMS tool • Ensuring contractor compliance documents are tracked, completed and filed • Review new vacancies for accuracy in VMS so vendors can fill orders • Work with multiple vendors to ensure they have all requirements to fulfil outstanding orders • Communicate regularly with internal stakeholders on invoicing issues and other administrative requirements • Schedules interviews for all vendors • Communicates and shares information regarding contractors, subcontractors and client needs; • Gathers feedback from client about progress/performance • Resolves or escalates any issues appropriately. • Responsible for various other adhoc project & reporting administrative duties Invoice administration • Use VMS to generate invoice reports on a regular basis • Ensure client and vendor invoice payments are timely and accurate • Validate, update, and manage timesheets and invoice data • Process and run ad-hoc reports for both internal and external stakeholders • Compile data from VMS system to be used for invoice reconciliation
Requirements
• Outstanding customer service and interpersonal qualities • Excellent organisational and time management skills • Strong administration and PC skills (MS Office & In-house applications) • Professional and strong communication skills – written & verbal to deal with vendors and key stakeholders • High level of accuracy and attention to detail with strong problem-solving skills • Good planning and organising skills- flexible attitude • Able to multi task in fast paced environment • General recruitment/HR interest • 1+ year of proficiency in MS Word and Excel is required
About the Company
We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.
ManpowerGroup powers the success of many of the world’s most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise – 3600 offices in over 80 countries – we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.
ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.
Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:
IT & Telecommunications
Engineering & Construction, Oil & Gas
Banking, Finance & Legal
Sales & Business Development
Marketing, Public Relations & Communications
Human Resources & Training
Customer & Support Services (Secretarial and Administrative)
Operational, Supply Chain & Logistics
Executive Recruitment
Emiratization Solutions
Recruitment Program Outsourcing Solutions
Managed Service Provider Solutions
Talent Based Outsourcing Solutions
Outsourced Staffing Solutions
Assistant Chief Fire Officer- Subject To Contract Award
Serco
Saudi Arabia
The Role
The purpose of the role is to lead the fire safety team, through effective supervision and assessments so that all buildings associated with the airport are safeguarded by fire protection systems and support evacuation process. To support and manage fire safety related issues and provide recommendations which will meet all current regulations. To assist in the investigation of incidents related to buildings and provide written submissions. To liaise with Engineering Projects and contractors to ensure international and national fire protection standards are being adhered to. The loss or partial disruption of essential airport buildings will have a detrimental effect on business continuity, therefore it is paramount fire safety vigilance is managed effectively. Key accountabilities • Liaison with the Civil Defence Fire Services in the local vacinity. • Act as a member of the Airports Fire Committee, Health and Safety Line managers Committee and Flight Safety Committee. • Encourage the development of personnel on the fire staion , within the requirements of the contract, to enable them to improve their knowledge and/or performance • Produce an annual financial forecast to include all training requirements as required. • Monitor the financial plan for fire safety and identify any shortfalls to the Chief Fire Officer. • Effectively manage Fire Safety Inspections and minor project work for all premises on the airport and any parented locations. • Responsible for providing management training for the nominated Person(s) Having Control (PHC) of a premise to ensure the effectiveness of the Fire Risk Assessment (FRA) process and that the responsibilities of the PHC within the Fire Risk Assessment are carried out and recorded in accordance with the specified frequencies • Mentor qualified rire service staff carrying out Fire Risk Assessments at the airport to ensure continuity of process on the airport. • Compiling a complete list of all assets on the airport, including those which fall under any parenting responsibility or encroachment criteria. • Ensuring each asset has a file raised against that individual asset, as a sub-file of the main airport Fire Safety file. • Logging and indexing all Fire Risk Assessments. • Ensuring that the Airport Fire Safety Management Plans are maintained and appropriately signed off by all relevant parties • Send copies of Fire Risk Assessment to all person(s) having control of the premises (PHC) and complete an executive summary detailing the significant findings for all Fire Risk Assessments conducted within a given time-frame (e.g. monthly). • Hastening action is to be initiated for all required remedial action notified within the Fire Risk Assessment that is not actioned by the nominated PHC within 4 weeks of issue of the Fire Risk Assessment. • Ensuring all Fire Risk Assessment recommendations are entered within the Fire Risk Assessment framework to ensure a permanent record is maintained. • Attend all siting boards for new build and improvement work projects and handover/takeover boards and where necessary apply the Estate Business Management System. • Ensure that standardised FS legislation is applied to all alterations, changes of use and minor new works to an asset. All recommendations and observations are to be addressed. • Liaise with on-site works and contractors regarding fixed Fire Protection measures. • Ensure all airport personnel, on location receive annual fire training (theoretical and practical) on actions in the event of a fire and the correct use and operation of portable fire-fighting equipment appropriate to their duties and location. • Implement a robust fire training programme for all personnel on unit and parented units and maintain records of all personnel trained. • Advise Airport executives of the current legislative requirements for all submissions of minor works and self-help projects. • Make airport executives and the CFO aware of any major works required as a result of observations made during a Fire Risk Assessment inspection, or any Fire Safety deficiency or unauthorised change of use, causing concern regarding increased risk-to-life or assets. • Ensure systems are in place regarding Contractor Hot Works on site. • Assess and approve initial scaling and siting of all portable Fire Fighting Equipment and reassess the requirement during subsequent inspections.
Requirements
• The applicant must have 10 years full time fire safety inspection experience. • The applicant must provide evidence of possessing the necessary leadership and managerial skills to manage in a Fire Safety Department. • They will be required speak English fluently and produce an excellent standard of English documentation. • Abilty to operate effectively in high-stress situations and be able to meet the requirements of the current aviation medical standards. • A thorough knowledge of ICAO and Airport Emergency Planning regulations is required along with experience of strategic planning and project management. Qualifications • Institute of Fire Engineers (IFE) Minimum of Graduate Level (GIFireE) or National Equivalent • Graduate of the City & Guilds Institute of Leadership and Management or National Equivalent • E1 Internal Verifier Qualification or Equivalent Auditor Qualification • Emergency & Crisis Management – Planning or Industry Equivalent • Formal Fire Investigation Qualification • NEBOSH / IOSH – Managing Safely or Equivalent • Recognized Formal Qualification in Fire Safety including Detection and Suppression systems. • A Formal Adult Teaching / Instructor Qualification, PTLLS (Minimum Level 3 Award) • Computer Literate at a minimum level of ECDL or National Equivalent • A Full Clean International Driving Licence
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Passenger Services Manager (Rail / Metro) - Subject to Contract Award
Serco
Qatar
The Role
The purpose of this position is to deliver the operational and business strategy by effective leadership in the planning, development and management of the Customer Service station teams. The position includes achievement of contractual and internal targets for safety, operations performance, service reliability, achievement of customer service standards, human resource management, financial target, stakeholder management and staff engagement Leading a team of Group Station Managers, Station Managers and Customer Service Ambassadors to deliver a safe, reliable and world class customer focused station service. Structure and Reporting Relationship This role sits with the Customer Experience team, reporting to the Customer Experience Director. Key Accountabilities Operational Excellence • Manage the recruitment, training, and competency development of Customer Service station personnel • Effectively manage the processes and resources to enable requirements of the passengers to be met e.g. service standard, cleanliness and provision of information; • Support the strategic operational, planning and managing the development and implementation of policy and procedures for aligning department’s operations to the committed performance targets • Contribute to the development and maintenance of standard Operating Procedures and Work Instructions with the broader management team and the Customer Experience Director; • Review non-conformances raised against the department and assign resource to close out non-conformances within agreed timescale • Approve, implement and action improvement measures resulting from investigations and / or operational experience • Own the Competence Management System for the team and regularly audit competence records to ensure correct completion • Monitor service delivery and manage the station team to satisfy the committed performance targets • To be part of the “On-Call” arrangements as Gold Commander providing strategic advice, guidance and liaising with the client at the Director level during degraded and emergency operation • Communicate and report details of incidents to senior management and public relations staff • Develop and implement the yearly plan for the Department which include Tram, Station and Retail Support • Responsible for the ongoing development of staff within department that includes Job Shadowing, career part development plan and secondment position • Plan, manage and lead the allocated Station staff resources to deliver a safe, reliable, world class and customer focused station environment • Advise the Customer Experience Director of the issues relating to the service delivery in a proactive and timely manner • Plan and manage a safe and secure stations and Park & Ride environment and Service. • Perform and carry out other duties as instructed by the Customer Experience Director People and Culture • Manage the Customer Service team to ensure outputs delivered are to an appropriate standard on time and within the allocated budget • Comply with all SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures • Complete annual and mid-year appraisals and identify any sub-standard performance or behaviour and ensure corrective action through employee development plans • Ensure all new starters receive a full departmental induction and all necessary training to become competent in their role • Improve/maintain the staff engagement level by conducting, staff engagement activities and team building activities • Lead, manage and motivate the team, including coaching departmental Managers or Team Leaders Financial • Effectively manage departmental budgets ensuring compliance to financial controls • Maintain the Key Performance Indicators according to the targets agreed with the Customer Experience Director • Implement the provision of the Concession Agreement as agreed with Customer Experience Director HSQE • To be aware of, and play an active role in the development and implementation of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements, to ensure that these are implemented within their area of responsibility; • Understanding of personal responsibilities and contribution, and those of their staff (including subcontractors) in achieving compliance with the Integrated Management System and Competence Management System requirements, control measures and legal requirements by contributing to, or leading environmental impacts and aspects assessments, job safety analysis, information security risk assessments and competence assessments within their area of responsibility. Ensure that the results of such assessments are embedded in management systems, that these systems are communicated to those affected. Ensure that staff understand them and the potential consequences of departure from the arrangements in place; • To exercise a personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions and promote the same within their area of responsibility; • To use safety equipment (including PPE) as required and intended and observe that this is also enforced within their departments and among subcontractors and third parties working in Serco’s controlled premises/systems • Ensure that a good HSQE and Information Security culture is promoted within their departments and among their peers, subcontractors and third parties; • Lead by example and ensure that ways to conserve energy, water and resources and minimise the generation of waste are identified within their area of responsibility • Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental; • Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties; • Conduct regular reviews on the HSQE and Information Security Performance within their departments and seek ways to continually improve
Requirements
• Ideally a degree holder or high diploma of post-secondary education in a related discipline and/or relevant professional qualification. Essential technical and professional skills and knowledge • Must be a skilled Manager in communicating, motivating and developing staff in; • Customer Service delivery • Personal development plans • Key Performance Indicators • Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies; • Excellent analytical reasoning ability and capable of making decisions on complex matters; • Ability to multi-task and analyse situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardizing human safety, quality and the committed performance targets Essential experiences • Minimum of 15 years plus of relevant work experience • Minimum of 5 years of Senior operations management experience • Minimum of 5 years of specific operations management experience within the rail industry • Working knowledge of station operations, train operations, depot operations, contingency planning, KPI management, management experience and/ or Customer Service Management experience and supervising a team of front line staff delivering customer services • High level of experience of client and 3rd party management • Significant experienced in the delivery of competency based training, assessments and appraisals • Significant experienced in report writing and presentations • Strong and deep knowledge of all aspects of safety issues related to railway operations Scope and Complexity • Role will be responsible for implementation of strategies and policies, development and deployment of these, and requires a full understanding of how and why to structure approaches in a particular way • Typically reports to a member of the Serco Global Leadership Team; • Translates strategy into clear goals with department heads that support the achievement of functional objectives • Decisions are taken to support a corporate strategy and the geographic scope tends to be at a country level • Managerial responsibility for the capability, resourcing and deployment of a large team/ customers of Diverse activities within a 2 year plus timeframe • Command complex decision making skills that determine financial growth and business objectives Required to plan business activities for the span of 5 year Any other role specific leadership attributes Strategy and Plans • To develop, agree and manage a robust strategy and annual plans for the contract/s to meet the contractual requirements and business targets. • To contribute towards developing the strategy of the parent organisation. • To conduct regular reviews of plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports. • To focus on the future direction of the contract, to include implementation of continuous improvement initiatives, and strengthen the customer relationship to enable the success of future rebid
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.