Implementation
Manager, Transaction Banking
Standard Chartered Bank - UAE
UAE
Department: Transaction
Banking
Grade: 5
Reports To: Regional Head, Client Implementation
Job Description
Need a team member to lead, drive and own end-to-end integration cycle associated with H2H (Host-to-Host) and SWIFT connectivity as part of Customer Implementation team. The individual is expected to work IT teams or externally appointed IT vendors for large multi-national corporate clients for all facets of integration and connectivity with Bank servers. Individual must demonstrate proven record of managing H2H and SWIFT integration solutions across a wide range of Transaction Banking products and services including Cash (Payments & Collections), Security Services and Trade
Key Roles and Responsibilities
Roles and Responsibility
* Needs to work with Corporate Client's IT team to establish H2H/SWIFT connectivity between Client's server and Standard Chartered server
* Needs to discuss with Client's IT team on the following area of integration:
* Connectivity
* Security
* File Format
* Needs to test in testing environment and get the sign-off
* Needs to move the setup to production and establish the connectivity in production
* Needs to provide the production support during the warranty period and hand over to production support team
Technology - solid understanding of:
* H2H integration over internet
* Various internet file transmission protocol, like Https, AS1, AS2, SFTP, FTPS, Web services (SOAP), etc
* SWIFTnet FileAct and FIN channel.
* Various security methodology that to be applied for file transfer over the internet
* Data Level Security, like PGP, AUTACK, etc
* UNIX commands, SQLs (Oracle)
* Strong working knowledge with ERPs including Oracle, SAP, JD Edwards, etc
Relevant domain knowledge - solid knowledge of:
* Industry standard file format like EDIFACT, ISO20022 XML, SWIFT FIN messages, SAP IDOC file formats
* Electronic Banking and Cash Management Applications
* Payments, Collections, Trade, Supply Chain Finance, Funds Transfer, Regulatory Reporting
* Good Analytical skills
Personal profile
* Minimum 3 to 6 years experience in IT industry with relevant domain knowledge especially in Cash Management
* Experience in working in intercultural teams
* Excellent communications skills and fluency in English
* Delivery oriented, good time management, customer oriented
Qualifications and Skills
* Graduate from Information Technology, Engineering or Business Administration
How To Apply
You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Closing Dates
The closing date for applications is 20/09/2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Grade: 5
Reports To: Regional Head, Client Implementation
Job Description
Need a team member to lead, drive and own end-to-end integration cycle associated with H2H (Host-to-Host) and SWIFT connectivity as part of Customer Implementation team. The individual is expected to work IT teams or externally appointed IT vendors for large multi-national corporate clients for all facets of integration and connectivity with Bank servers. Individual must demonstrate proven record of managing H2H and SWIFT integration solutions across a wide range of Transaction Banking products and services including Cash (Payments & Collections), Security Services and Trade
Key Roles and Responsibilities
Roles and Responsibility
* Needs to work with Corporate Client's IT team to establish H2H/SWIFT connectivity between Client's server and Standard Chartered server
* Needs to discuss with Client's IT team on the following area of integration:
* Connectivity
* Security
* File Format
* Needs to test in testing environment and get the sign-off
* Needs to move the setup to production and establish the connectivity in production
* Needs to provide the production support during the warranty period and hand over to production support team
Technology - solid understanding of:
* H2H integration over internet
* Various internet file transmission protocol, like Https, AS1, AS2, SFTP, FTPS, Web services (SOAP), etc
* SWIFTnet FileAct and FIN channel.
* Various security methodology that to be applied for file transfer over the internet
* Data Level Security, like PGP, AUTACK, etc
* UNIX commands, SQLs (Oracle)
* Strong working knowledge with ERPs including Oracle, SAP, JD Edwards, etc
Relevant domain knowledge - solid knowledge of:
* Industry standard file format like EDIFACT, ISO20022 XML, SWIFT FIN messages, SAP IDOC file formats
* Electronic Banking and Cash Management Applications
* Payments, Collections, Trade, Supply Chain Finance, Funds Transfer, Regulatory Reporting
* Good Analytical skills
Personal profile
* Minimum 3 to 6 years experience in IT industry with relevant domain knowledge especially in Cash Management
* Experience in working in intercultural teams
* Excellent communications skills and fluency in English
* Delivery oriented, good time management, customer oriented
Qualifications and Skills
* Graduate from Information Technology, Engineering or Business Administration
How To Apply
You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Closing Dates
The closing date for applications is 20/09/2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
--
Standard Chartered Bank started in 1958 in UAE
with its first branch in Sharjah. The Group’s business gradually increased in
Dubai with the opening of several branches and today, Dubai is the
administrative hub of the Middle East and South Asia Region. In its 43rd year,
the Bank enjoys the position of having the most extensive branch network among
foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an
international bank, focused on the established and emerging markets of Asia,
Africa, the Middle East and Latin America with an extensive global network of
more than 600 offices in over 50 countries. The three principal business groups
are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the
leading banks, offering an extensive range of products and services for
personal customers, local companies, multinational corporate and financial
institutions.
Apply Now
Legal Counsel,
Governance
Standard Chartered Bank - UAE
UAE
The role will directly
support the Head of Governance, Legal, Africa & Middle East (AME) and Head
of Legal Middle East (ex UAE) in:
* Managing legal matters and providing legal advice across MENA and/or managing external counsel, particularly in countries where there are no dedicated country lawyers
* Driving a disciplined approach to governance matters across AME
* Managing any projects and process improvement initiatives designed to improve governance and drive efficiencies across AME Legal within the region in accordance with Group standards and guidance
KEY STAKEHOLDERS:
* Head of Governance, Legal AME / Head of Legal, MENA (ex UAE)
* Regional General Counsel, AME
* Regional Operational Risk, Legal, AME
* Regional Legal and Product teams
* Country Heads of Legal
EXAMPLES OF DAY-TO-DAY WORK / BAU:
* Provide legal advice and support on legal matters and risks in AME as needed, coordinating and collaborating with Legal colleagues and stakeholders when necessary and appropriate.
* Manage AME specific legal panel arrangements (where applicable)
* Support on any major disputes, significant regulatory and government investigations ("RGIs") or cross-border/complex transactions that impact the ME.
* Work with Compliance to manage relationships with local regulator(s).
* Manage non-major disputes arising in country (where no Country legal counsel is present, and support Country Legal as required) and ensure LRMI entries are made accurately and in a timely fashion. Escalate major disputes to the DRT.
* Provide proactive guidance and counsel to colleagues on matters relating to the conduct and the #knowtherules campaign.
* Where applicable, work with Country and/or Group Company Secretariat to ensure that any and all responsibilities with respect to corporate governance are appropriately followed.
* Assess day-to-day activities for opportunities to drive improvements, simplify processes, take out unnecessary steps, reduce costs and make decisions that improve the efficiency and effectiveness of Legal.
* Provide legal advice and support to Shared Investigative Services in relation to any investigations upon which they require local assistance or guidance.
* Provide Legal support to the country Supply Chain Management, Property, ITO, GSAM and Risk teams as and when needed.
* Provide advice to HR and country business and functional teams on employment law issues.
* Endeavour to align the priorities of Legal in country to the country business agenda, and seek to understand the application of the Group strategy at country level.
* Actively collaborate and work seamlessly with Client Business, Product and other Country Legal teams and the Legal Practice Groups to foster a 'one team mindset' and present the Legal function to stakeholders as one unit.
Key Roles and Responsibilities
Governance and Legal
* Proactively support and work closely with the Head of Governance, Legal AME/Head of Legal, Middle East (ex UAE) on all governance related matters affecting AME Legal.
* Provide proactive, high quality and effective legal advice to the MENA Legal team and other requisite committees, on all governance, legal and regulatory issues that have a significant impact on the region, working with external counsel as appropriate. This includes, in particular, acting as a key point person for legal matters across MENA and for non presence countries, and working with management, including country CEO's, where there are no in-house country lawyers.
* Support the Head of Governance, Legal, AME/Head of Legal, MENA (ex UAE) in defining and delivering the management information required to meet the governance and reporting responsibilities of the region
* Ensure that any papers or reports to be tabled by Legal at relevant regional and country governance committees have been reviewed by appropriate Legal team members and clearly articulate the issues and legal risks involved and any approved mitigants.
* Establish and maintain effective processes (including training, advice and support) to ensure that policies, procedures and standards addressing legal risk are effectively implemented across the regional Legal team.
* Have an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role
* Work with local regulators (when required to do so) in an open and cooperative manner.
Strategy and Leadership
* Work closely with the Head of Governance, Legal AME/Head of Legal, MENA (ex UAE), the Regional Operational Risk Manager, Legal and the Business Planning Manager, Legal AME as part of the Office of the Regional General Counsel, AME to identify gaps and implement actions to achieve best practices and efficiencies in AME Legal.
* Promote a culture and practice of compliance with legal standards (including conducting business within legal and regulatory requirements, with high ethical standards) within the MENA region.
* Embed a Here for good culture and comply with the Group Code of Conduct.
* Follow the Group Management Responsibility Policy to ensure effective risk management and the implementation of proper controls across the MENA Legal team.
* Support and collaborate with Head Governance, Legal, AME to develop effective strategies for identifying horizon risks for Legal and strengthening relationships with regional regulators.
* Improve awareness, controls and efficiencies around cross border legal issues in MENA
* Support the implementation of process improvement initiatives within the region, as directed by the Head of Governance, Legal AME/Head of Legal MENA (ex UAE) to drive efficiency across the Regional team and in line with Group frameworks and standards.
* Support the regional roll out of Group projects and initiatives as and when required by the Head of Governance, Legal Governance, Legal AME/Head of Legal MENA (ex UAE).
Risk Management
* Within the Group's overall Risk Management Framework, establish and maintain an appropriate risk-based approach to assessing, measuring, monitoring, managing and reporting Legal Risk arising in the ME region.
* Act as, or assist the Process Owner, for any Group or Country processes owned by Legal where such processes are executed in the ME region. Be responsible for: (i) the management of such processes in line with the Group's process universe as set out in the Group Operational Risk Framework; and (ii) associated risks, including activities within the processes which are carried out by the businesses or other functions or which are hubbed or outsourced.
* Act as, or assist the Risk Control Owner, for Legal Enforceability and Liability Risks arising in the ME region, as set out in the Group's Risk Management Framework.
* Maintain an awareness and understanding of the top risks facing the Group and the role played in managing them.
Regulatory and Business Conduct
* Displays exemplary conduct and live by the Group's values and Code of Conduct.
* Works on embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.
* Managing legal matters and providing legal advice across MENA and/or managing external counsel, particularly in countries where there are no dedicated country lawyers
* Driving a disciplined approach to governance matters across AME
* Managing any projects and process improvement initiatives designed to improve governance and drive efficiencies across AME Legal within the region in accordance with Group standards and guidance
KEY STAKEHOLDERS:
* Head of Governance, Legal AME / Head of Legal, MENA (ex UAE)
* Regional General Counsel, AME
* Regional Operational Risk, Legal, AME
* Regional Legal and Product teams
* Country Heads of Legal
EXAMPLES OF DAY-TO-DAY WORK / BAU:
* Provide legal advice and support on legal matters and risks in AME as needed, coordinating and collaborating with Legal colleagues and stakeholders when necessary and appropriate.
* Manage AME specific legal panel arrangements (where applicable)
* Support on any major disputes, significant regulatory and government investigations ("RGIs") or cross-border/complex transactions that impact the ME.
* Work with Compliance to manage relationships with local regulator(s).
* Manage non-major disputes arising in country (where no Country legal counsel is present, and support Country Legal as required) and ensure LRMI entries are made accurately and in a timely fashion. Escalate major disputes to the DRT.
* Provide proactive guidance and counsel to colleagues on matters relating to the conduct and the #knowtherules campaign.
* Where applicable, work with Country and/or Group Company Secretariat to ensure that any and all responsibilities with respect to corporate governance are appropriately followed.
* Assess day-to-day activities for opportunities to drive improvements, simplify processes, take out unnecessary steps, reduce costs and make decisions that improve the efficiency and effectiveness of Legal.
* Provide legal advice and support to Shared Investigative Services in relation to any investigations upon which they require local assistance or guidance.
* Provide Legal support to the country Supply Chain Management, Property, ITO, GSAM and Risk teams as and when needed.
* Provide advice to HR and country business and functional teams on employment law issues.
* Endeavour to align the priorities of Legal in country to the country business agenda, and seek to understand the application of the Group strategy at country level.
* Actively collaborate and work seamlessly with Client Business, Product and other Country Legal teams and the Legal Practice Groups to foster a 'one team mindset' and present the Legal function to stakeholders as one unit.
Key Roles and Responsibilities
Governance and Legal
* Proactively support and work closely with the Head of Governance, Legal AME/Head of Legal, Middle East (ex UAE) on all governance related matters affecting AME Legal.
* Provide proactive, high quality and effective legal advice to the MENA Legal team and other requisite committees, on all governance, legal and regulatory issues that have a significant impact on the region, working with external counsel as appropriate. This includes, in particular, acting as a key point person for legal matters across MENA and for non presence countries, and working with management, including country CEO's, where there are no in-house country lawyers.
* Support the Head of Governance, Legal, AME/Head of Legal, MENA (ex UAE) in defining and delivering the management information required to meet the governance and reporting responsibilities of the region
* Ensure that any papers or reports to be tabled by Legal at relevant regional and country governance committees have been reviewed by appropriate Legal team members and clearly articulate the issues and legal risks involved and any approved mitigants.
* Establish and maintain effective processes (including training, advice and support) to ensure that policies, procedures and standards addressing legal risk are effectively implemented across the regional Legal team.
* Have an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role
* Work with local regulators (when required to do so) in an open and cooperative manner.
Strategy and Leadership
* Work closely with the Head of Governance, Legal AME/Head of Legal, MENA (ex UAE), the Regional Operational Risk Manager, Legal and the Business Planning Manager, Legal AME as part of the Office of the Regional General Counsel, AME to identify gaps and implement actions to achieve best practices and efficiencies in AME Legal.
* Promote a culture and practice of compliance with legal standards (including conducting business within legal and regulatory requirements, with high ethical standards) within the MENA region.
* Embed a Here for good culture and comply with the Group Code of Conduct.
* Follow the Group Management Responsibility Policy to ensure effective risk management and the implementation of proper controls across the MENA Legal team.
* Support and collaborate with Head Governance, Legal, AME to develop effective strategies for identifying horizon risks for Legal and strengthening relationships with regional regulators.
* Improve awareness, controls and efficiencies around cross border legal issues in MENA
* Support the implementation of process improvement initiatives within the region, as directed by the Head of Governance, Legal AME/Head of Legal MENA (ex UAE) to drive efficiency across the Regional team and in line with Group frameworks and standards.
* Support the regional roll out of Group projects and initiatives as and when required by the Head of Governance, Legal Governance, Legal AME/Head of Legal MENA (ex UAE).
Risk Management
* Within the Group's overall Risk Management Framework, establish and maintain an appropriate risk-based approach to assessing, measuring, monitoring, managing and reporting Legal Risk arising in the ME region.
* Act as, or assist the Process Owner, for any Group or Country processes owned by Legal where such processes are executed in the ME region. Be responsible for: (i) the management of such processes in line with the Group's process universe as set out in the Group Operational Risk Framework; and (ii) associated risks, including activities within the processes which are carried out by the businesses or other functions or which are hubbed or outsourced.
* Act as, or assist the Risk Control Owner, for Legal Enforceability and Liability Risks arising in the ME region, as set out in the Group's Risk Management Framework.
* Maintain an awareness and understanding of the top risks facing the Group and the role played in managing them.
Regulatory and Business Conduct
* Displays exemplary conduct and live by the Group's values and Code of Conduct.
* Works on embedding the highest standards of ethics, including regulatory and business conduct, across the Group. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.
* Qualified Lawyer with post qualification
experience in the Middle East. Arabic language skills an advantage, but not
essential
* A flexible, inquisitive approach to practices, procedures and legal risk
* Strong interpersonal and communication skills, effective team player and multi cultural awareness and sensitivity.
* Understanding of risk management issues and techniques.
* Sound judgment of business practices, regulatory relationship management and reputational risk.
* Ability to operate within a geographically dispersed and highly varied stakeholder base.
* Ability to collaborate and work dynamically across country, region, business and group stakeholders.
* Strong project management and organisational skills.
* Ability to effectively prioritise multiple tasks in a high pressure environment.
* Exemplary integrity, ethics, independence and resilience.
* Ability to work in a matrix organisation, leveraging resources across the organisation to complete deliverables.
* Ability to handle sensitive matters at all levels of the organisation with discretion and confidentiality.
* A flexible, inquisitive approach to practices, procedures and legal risk
* Strong interpersonal and communication skills, effective team player and multi cultural awareness and sensitivity.
* Understanding of risk management issues and techniques.
* Sound judgment of business practices, regulatory relationship management and reputational risk.
* Ability to operate within a geographically dispersed and highly varied stakeholder base.
* Ability to collaborate and work dynamically across country, region, business and group stakeholders.
* Strong project management and organisational skills.
* Ability to effectively prioritise multiple tasks in a high pressure environment.
* Exemplary integrity, ethics, independence and resilience.
* Ability to work in a matrix organisation, leveraging resources across the organisation to complete deliverables.
* Ability to handle sensitive matters at all levels of the organisation with discretion and confidentiality.
Standard Chartered Bank started in 1958 in UAE
with its first branch in Sharjah. The Group’s business gradually increased in
Dubai with the opening of several branches and today, Dubai is the
administrative hub of the Middle East and South Asia Region. In its 43rd year,
the Bank enjoys the position of having the most extensive branch network among
foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an
international bank, focused on the established and emerging markets of Asia,
Africa, the Middle East and Latin America with an extensive global network of
more than 600 offices in over 50 countries. The three principal business groups
are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the
leading banks, offering an extensive range of products and services for personal
customers, local companies, multinational corporate and financial institutions.
Apply Now
Personal Assistant
Standard Chartered Bank - UAE
Qatar
The Personal Assistant
will be responsible for the coordination of activities (operations and
planning), and ensuring timely flow of information to and from the Chief
Executive Officer and Department. He/She will handle details of a highly
confidential and critical nature, and must function efficiently and effectively
in a fast-paced professional environment. He/She will have a proven ability to
independently manage multiple tasks and projects. This will require the ability
to deal with competing priorities and deadlines, screen and prioritize
communications and opportunities from external and internal sources, and
organize and maintain administrative processes essential to this position.
Key Roles and Responsibilities
Quality and Customer Service Standards
• To manage the CEO’s Office, ensuring smooth-running of operations and effective execution of projects, creating a productive, stable and supportive environment for the CEO to head up the business.
• To ensure that the CEO’s office is organized and businesslike at all times by instigating office systems and procedures.
• To apply company policy and effective personnel procedures where appropriate to support the CEO’s office and the management team.
• Act as a liaison between the CEO and management employees and other staff. Manage, motivate and lead support personnel to enhance the effectiveness of the support function within the department.
• Relay appointed tasks and projects to the concerned persons and follow up on the progress and report to the CEO on important matters and milestones.
• Assist in organizing external and internal activities or Community events to strengthen client and business relations. Contact executives and high level personnel of the public and private sector to ensure proper correspondence, up keeping CEO relations, as directed.
• Building and maintaining strong relationships with external sources to enhance the overall level of service that the CEO receives, ensuring that they are provided with accurate briefs that help them source solutions.
• To maintain high level of professionalism and corporate image of the bank
• Strive to be the role model by living and following SCB’s values at all times.
• Discretion and Confidentiality at all levels.
• Processes all incoming correspondence such as regular mail, courier envelops, faxes, e-mails, telephone calls which are addressed to CEO, distributing these to appropriate personal and ensuring that these are acted upon in efficient and productive manner.
• Manage and co-ordinate diary of CEO and organise meetings, travel itineraries, visas, accommodations.
• To act as Bank interface with the client for all telephone enquiries and service related issues.
• Assist in preparing confidential correspondence, reports and other complex documents.
• Prepare various reports required by different departments;
(a) Expense Reports (b) Compliance monitoring for the team.(c) Gand E Register
• Maintain an organized filing, follow-up systems for team and registers i.e., business trips, training, movements, leave and up-keep of outstanding leave entitlement to ensure adequate cover is maintained at all times.
• Prepare presentations for CEO as and when required.
• Monitor the budget reports for CEO, track all expenditure and ensure budgetary constraints are adhered to.
• Develop and introduce systems to streamline feedback / follow up’s required by the team to ensure deadlines are met.
• Reviewing documents, expense claims, invoice for approval to the CEO to ensure it is complete and in line with policies and guidelines.
• Provide administrative support to the team on an ongoing basis
Productivity Standards and Time Management
• Efficient management of CEO diary with 24 hour notice of every diarized appointments.
• Prioritize projects and meetings to determine who or what issues needs immediate actions.
• Proper coordination and delegation of CEO’s office during CEO’s absence.
• Maintain the standards for volumes of work and meeting deadlines at least a day before due date.
• Proper coordination and delegation of duties and responsibilities
Resource Management
• Efficiency in Cost Management and proper utilization of resources for maximum productivity.
• Proper delegation of responsibilities and utilization of available people resources to maximise productivity and efficiency.
• Constructive Contribution and Team Working Relationship
• Work closely with Staff at all levels to achieve best performance at all times.
• Arrange and participate in team activities to strengthen professional relations between Staff and the management teams.
• Give ideas and suggestions on ways to improve day to day management of the bank
Compliance
• Maintain professional confidentiality in relation to Executive affairs and employee information.
• Compliance with the SCB rules, Policies and Code of Conduct.
Key Roles and Responsibilities
Quality and Customer Service Standards
• To manage the CEO’s Office, ensuring smooth-running of operations and effective execution of projects, creating a productive, stable and supportive environment for the CEO to head up the business.
• To ensure that the CEO’s office is organized and businesslike at all times by instigating office systems and procedures.
• To apply company policy and effective personnel procedures where appropriate to support the CEO’s office and the management team.
• Act as a liaison between the CEO and management employees and other staff. Manage, motivate and lead support personnel to enhance the effectiveness of the support function within the department.
• Relay appointed tasks and projects to the concerned persons and follow up on the progress and report to the CEO on important matters and milestones.
• Assist in organizing external and internal activities or Community events to strengthen client and business relations. Contact executives and high level personnel of the public and private sector to ensure proper correspondence, up keeping CEO relations, as directed.
• Building and maintaining strong relationships with external sources to enhance the overall level of service that the CEO receives, ensuring that they are provided with accurate briefs that help them source solutions.
• To maintain high level of professionalism and corporate image of the bank
• Strive to be the role model by living and following SCB’s values at all times.
• Discretion and Confidentiality at all levels.
• Processes all incoming correspondence such as regular mail, courier envelops, faxes, e-mails, telephone calls which are addressed to CEO, distributing these to appropriate personal and ensuring that these are acted upon in efficient and productive manner.
• Manage and co-ordinate diary of CEO and organise meetings, travel itineraries, visas, accommodations.
• To act as Bank interface with the client for all telephone enquiries and service related issues.
• Assist in preparing confidential correspondence, reports and other complex documents.
• Prepare various reports required by different departments;
(a) Expense Reports (b) Compliance monitoring for the team.(c) Gand E Register
• Maintain an organized filing, follow-up systems for team and registers i.e., business trips, training, movements, leave and up-keep of outstanding leave entitlement to ensure adequate cover is maintained at all times.
• Prepare presentations for CEO as and when required.
• Monitor the budget reports for CEO, track all expenditure and ensure budgetary constraints are adhered to.
• Develop and introduce systems to streamline feedback / follow up’s required by the team to ensure deadlines are met.
• Reviewing documents, expense claims, invoice for approval to the CEO to ensure it is complete and in line with policies and guidelines.
• Provide administrative support to the team on an ongoing basis
Productivity Standards and Time Management
• Efficient management of CEO diary with 24 hour notice of every diarized appointments.
• Prioritize projects and meetings to determine who or what issues needs immediate actions.
• Proper coordination and delegation of CEO’s office during CEO’s absence.
• Maintain the standards for volumes of work and meeting deadlines at least a day before due date.
• Proper coordination and delegation of duties and responsibilities
Resource Management
• Efficiency in Cost Management and proper utilization of resources for maximum productivity.
• Proper delegation of responsibilities and utilization of available people resources to maximise productivity and efficiency.
• Constructive Contribution and Team Working Relationship
• Work closely with Staff at all levels to achieve best performance at all times.
• Arrange and participate in team activities to strengthen professional relations between Staff and the management teams.
• Give ideas and suggestions on ways to improve day to day management of the bank
Compliance
• Maintain professional confidentiality in relation to Executive affairs and employee information.
• Compliance with the SCB rules, Policies and Code of Conduct.
• Impeccable work history, with high level
administrative or executive assistant experience; ideally within multinational
organizations.
• Strong reading and comprehension skills
• Good communication skills and an ability to interact effectively at all levels of the organisation.
• Strong customer service mentality with an appreciation of how this applies to both internal and external clients
• Must be proactive, must be able to work independently and resolve problems or conflicts
• Confident, professional, polite, and respectful of others. Also possesses emotional maturity
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
• ability to anticipate the priorities of a senior executive and demonstrate confidentiality, discretion, and excellent judgment
• Must have exceptional organizational and time management skills; proven ability to anticipate business needs and priorities
• Strong interpersonal skills and a proven ability to interface with senior stakeholders
• Thrives in a fast-paced, deadline-driven corporate culture
• Strong reading and comprehension skills
• Good communication skills and an ability to interact effectively at all levels of the organisation.
• Strong customer service mentality with an appreciation of how this applies to both internal and external clients
• Must be proactive, must be able to work independently and resolve problems or conflicts
• Confident, professional, polite, and respectful of others. Also possesses emotional maturity
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
• ability to anticipate the priorities of a senior executive and demonstrate confidentiality, discretion, and excellent judgment
• Must have exceptional organizational and time management skills; proven ability to anticipate business needs and priorities
• Strong interpersonal skills and a proven ability to interface with senior stakeholders
• Thrives in a fast-paced, deadline-driven corporate culture
Standard Chartered Bank started in 1958 in UAE
with its first branch in Sharjah. The Group’s business gradually increased in
Dubai with the opening of several branches and today, Dubai is the
administrative hub of the Middle East and South Asia Region. In its 43rd year,
the Bank enjoys the position of having the most extensive branch network among
foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an
international bank, focused on the established and emerging markets of Asia,
Africa, the Middle East and Latin America with an extensive global network of
more than 600 offices in over 50 countries. The three principal business groups
are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the
leading banks, offering an extensive range of products and services for
personal customers, local companies, multinational corporate and financial
institutions.
Apply Now
Associate
Manager, Governance & Controls
Standard Chartered Bank - UAE
Bahrain
Job Description
• Assist the Country Head, Risk & Control / CIO/ Business / Function Ops Head / Regional Head, Risk & Control in coordinating, driving and directing effective compliance with the prescribed operational risk management framework..Facilitate and ensure alignment to SCB policies and procedures within the day to day processing environment of the function. Implement effective controls to minimize operational losses. Ensure management of risk and timely resolution of issues. Perform following activities CST, raising risk, potential loss, actual loss and near misses in EORP
Strategy
• Validation of Controls (CST/KCI)
• Perform CST checks, identify, assess and document exceptions. Validate sampling techniques, results and exceptions arising thereof for peers (cross function review). Review trend analysis of exceptions and identify systemic failures. Identify material exceptions and escalate..Agree on actions arising from the treatment plan.
Incident Management (EORP)
• Draft, review and raise risk items in EORP and ensure the timelines as per the policy for raising a risk item is not breached. Input and validate Ops Losses / Near Misses reporting in EORP. Oversight of validity and integrity of data in EORP. Support units in root cause analysis and treatment plans.
Process Risk Analysis
• Perform a risk based review of processes within your area. Conduct at least one process analysis on a monthly basis. Facilitate and ensure alignment to SCB policies and procedures within the day to day processing environment of the function. Process review should also include comparing against the applicable regulations/country addendum -CA/ PPG for appropriateness. Initiate spot checks and surprise reviews where needed to check if the process and control environment is effective. Support CIO/Business/Function Operations Head in review of operational capability as part of ORF/ Policies/GPS/PPG / CA review/roll-out. Ensure that the process changes are accepted and agreed by the relevant stakeholders.
IT risk meeting forums
• Consolidate and update the IT risk meeting pack and track all risk items and open CST exceptions for closure.
DGF meeting
• Assist Head R&C in consolidating and updating the DGF meeting pack and track items for closure. Escalate IS/ Cyber and data related issues to be tabled in DGF
Risk Reviews
• Scope and plan thematic risk / control reviews arising within area of coverage in-country. Carry out, reviews and sign-off findings from Spot Checks and Mystery Shopping. Plan and drive checks/ reviews in partnership with independent parties (where necessary), with senior management's agreement. Support Ops in relaying on the current control environment. Review of progress and timely closure of audit findings. Share thematic risk & audit findings with other units/ lines in and across countries, if applicable.
Business Continuity Plan (BCP) & Impact Analysis (BIA)
• Review and ensure availability of updated Business Continuity Plans (BCP) documented and Business Impact Analysis (BIA) for department. Review appropriateness of documented test results and raise through risk forum any gaps arising from such review.
Pro-active Risk Management
• Engage in periodic peer reviews with a view to be 'ever audit ready'. During process reviews explore the possibilities of automation of workflow along with the Unit Managers.
Risk Control
• Risk Acceptance/Treatment Plan/Escalation - for all cases where residual risk is medium, high or very high, Monitor progress towards target residual risk.
Third Party (Outsourcing, non outsourcing Internal & External) Management
• Assist on the central repository of all contracts (GOI) to ensure it is kept up-to-date along with all controls and documents/approvals in place.
EUC Management & Assist on the central repository of EUC register to ensure it is kept up-to-date. Also ensure that non MAR applications are regularly reviewed
Copman/ eCIO administration for Country
• Monitoring/review COPMAN Controls through spot checks and reports available - management of exceptions and feedback to line managers.
Information / Cyber Security
• Ensure policy awareness is well circulated amongst Bank's businesses, functions. Coordinate ad-hoc awareness activities as required with GIS, Regional Information Security, such as circulars, posters, etc. Lead and participate in Cyber and information security awareness campaigns, organize the Information Security champion's activities Have oversight on CSAFE e learning completion ratio country wide and escalate delays to business units. Support Country CIO in Cyber / Information Security Risk ownership activities. Ensure regulatory reporting is tracked and reported timely to regulators. Coordinate response for any reported incidents, in coordination with Regional information Security and GIS. Follow up with central teams to confirm any incident root-cause are resolved and remediated with action plans. Be part of the GIS reporting on Cyber security such as the CIO / GIS Dashboard and work to improve Information security compliance as directed by GIS. Gather country feedback on GIS initiatives. This will improve the quality of the implementation of the GIS standard processes and tools. Reduce miscommunications that at times result from general GIS broadcasts, and gain wider acceptance of Group-directed information security principles. Inform GIS on any Internal and External Audits. Work with GIS to manage the information flow and responses to the audit reviews with regards to information security. Inform GIS on any regulations that include Cyber and information security mandates. Work with GIS to perform the ratification and implementation of any gaps. Inform GIS on all information security incidents reported by users that affect the local financial industry or SCB. Work with GIS to manage the risk related to the new incident if required. .Coordinate Security initiatives, gap assessment with the regional GIS Information security for GIS policies
Access Management:
• Review local application management and migration to GIS GSA. Oversight on Security/Access matrix certification and review for applicable units
• Regulatory compliance of Information Security
• Be aware and notify GIS/ Regional Information Security of any regulatory instructions, advisories or announcement pertaining Information security please confirm generic email ID or contact person .
Business
• Understand the business requirement and ensure that the processes are functioning appropriately and in line with it. Ensure that the risk is within the appetite of business or there is risk acceptance in place. Enhance business knowledge by going through process and product details in order to perform up to the standard
Processes
• Understand the applicable ORF processes in your areas and ensure all the controls are in place in order to mitigate the risk
People and Talent
• Continuous learning is a requirement for the Risk and Control role in order to ensure regulatory and group requirements are met. Reading and self learning is key activity which is part of performing the role and assisting Unit Managers/ CIO and applicable business stakeholders. It's mandatory to complete all e learning in time.
Risk Management
• Responsibilities are to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and play the role in managing them. Should be able to interpret the Group's and regulatory policies in order to ensure that implementation is in accordance. All responsibilities under the Risk Management Framework - both execution and supervisory - should be referenced to the business functions as a support. It is also necessary that the role of risk management is performed up to the required standards without any failures. It is good to perform self reviews and clarify where assistance needed
Governance
• Responsibilities are in terms of direction, planning, structure, frameworks (e.g. processes and policies) and oversight on the functions assigned. It is necessary to have consent from Head R&C and Unit Managers for execution if not already in place.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [ITO Bahrain applicable teams to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]* Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Working in partnership with Country Unit Managers, Operations Head, Country CIO, Global Operations teams and other related functions
EXTERNAL
Auditors, Regulators & Vendors
Other Responsibilities
Any ad hoc additional responsibility besides as mentioned can be assigned by R&C Head or CIO
• Assist the Country Head, Risk & Control / CIO/ Business / Function Ops Head / Regional Head, Risk & Control in coordinating, driving and directing effective compliance with the prescribed operational risk management framework..Facilitate and ensure alignment to SCB policies and procedures within the day to day processing environment of the function. Implement effective controls to minimize operational losses. Ensure management of risk and timely resolution of issues. Perform following activities CST, raising risk, potential loss, actual loss and near misses in EORP
Strategy
• Validation of Controls (CST/KCI)
• Perform CST checks, identify, assess and document exceptions. Validate sampling techniques, results and exceptions arising thereof for peers (cross function review). Review trend analysis of exceptions and identify systemic failures. Identify material exceptions and escalate..Agree on actions arising from the treatment plan.
Incident Management (EORP)
• Draft, review and raise risk items in EORP and ensure the timelines as per the policy for raising a risk item is not breached. Input and validate Ops Losses / Near Misses reporting in EORP. Oversight of validity and integrity of data in EORP. Support units in root cause analysis and treatment plans.
Process Risk Analysis
• Perform a risk based review of processes within your area. Conduct at least one process analysis on a monthly basis. Facilitate and ensure alignment to SCB policies and procedures within the day to day processing environment of the function. Process review should also include comparing against the applicable regulations/country addendum -CA/ PPG for appropriateness. Initiate spot checks and surprise reviews where needed to check if the process and control environment is effective. Support CIO/Business/Function Operations Head in review of operational capability as part of ORF/ Policies/GPS/PPG / CA review/roll-out. Ensure that the process changes are accepted and agreed by the relevant stakeholders.
IT risk meeting forums
• Consolidate and update the IT risk meeting pack and track all risk items and open CST exceptions for closure.
DGF meeting
• Assist Head R&C in consolidating and updating the DGF meeting pack and track items for closure. Escalate IS/ Cyber and data related issues to be tabled in DGF
Risk Reviews
• Scope and plan thematic risk / control reviews arising within area of coverage in-country. Carry out, reviews and sign-off findings from Spot Checks and Mystery Shopping. Plan and drive checks/ reviews in partnership with independent parties (where necessary), with senior management's agreement. Support Ops in relaying on the current control environment. Review of progress and timely closure of audit findings. Share thematic risk & audit findings with other units/ lines in and across countries, if applicable.
Business Continuity Plan (BCP) & Impact Analysis (BIA)
• Review and ensure availability of updated Business Continuity Plans (BCP) documented and Business Impact Analysis (BIA) for department. Review appropriateness of documented test results and raise through risk forum any gaps arising from such review.
Pro-active Risk Management
• Engage in periodic peer reviews with a view to be 'ever audit ready'. During process reviews explore the possibilities of automation of workflow along with the Unit Managers.
Risk Control
• Risk Acceptance/Treatment Plan/Escalation - for all cases where residual risk is medium, high or very high, Monitor progress towards target residual risk.
Third Party (Outsourcing, non outsourcing Internal & External) Management
• Assist on the central repository of all contracts (GOI) to ensure it is kept up-to-date along with all controls and documents/approvals in place.
EUC Management & Assist on the central repository of EUC register to ensure it is kept up-to-date. Also ensure that non MAR applications are regularly reviewed
Copman/ eCIO administration for Country
• Monitoring/review COPMAN Controls through spot checks and reports available - management of exceptions and feedback to line managers.
Information / Cyber Security
• Ensure policy awareness is well circulated amongst Bank's businesses, functions. Coordinate ad-hoc awareness activities as required with GIS, Regional Information Security, such as circulars, posters, etc. Lead and participate in Cyber and information security awareness campaigns, organize the Information Security champion's activities Have oversight on CSAFE e learning completion ratio country wide and escalate delays to business units. Support Country CIO in Cyber / Information Security Risk ownership activities. Ensure regulatory reporting is tracked and reported timely to regulators. Coordinate response for any reported incidents, in coordination with Regional information Security and GIS. Follow up with central teams to confirm any incident root-cause are resolved and remediated with action plans. Be part of the GIS reporting on Cyber security such as the CIO / GIS Dashboard and work to improve Information security compliance as directed by GIS. Gather country feedback on GIS initiatives. This will improve the quality of the implementation of the GIS standard processes and tools. Reduce miscommunications that at times result from general GIS broadcasts, and gain wider acceptance of Group-directed information security principles. Inform GIS on any Internal and External Audits. Work with GIS to manage the information flow and responses to the audit reviews with regards to information security. Inform GIS on any regulations that include Cyber and information security mandates. Work with GIS to perform the ratification and implementation of any gaps. Inform GIS on all information security incidents reported by users that affect the local financial industry or SCB. Work with GIS to manage the risk related to the new incident if required. .Coordinate Security initiatives, gap assessment with the regional GIS Information security for GIS policies
Access Management:
• Review local application management and migration to GIS GSA. Oversight on Security/Access matrix certification and review for applicable units
• Regulatory compliance of Information Security
• Be aware and notify GIS/ Regional Information Security of any regulatory instructions, advisories or announcement pertaining Information security please confirm generic email ID or contact person .
Business
• Understand the business requirement and ensure that the processes are functioning appropriately and in line with it. Ensure that the risk is within the appetite of business or there is risk acceptance in place. Enhance business knowledge by going through process and product details in order to perform up to the standard
Processes
• Understand the applicable ORF processes in your areas and ensure all the controls are in place in order to mitigate the risk
People and Talent
• Continuous learning is a requirement for the Risk and Control role in order to ensure regulatory and group requirements are met. Reading and self learning is key activity which is part of performing the role and assisting Unit Managers/ CIO and applicable business stakeholders. It's mandatory to complete all e learning in time.
Risk Management
• Responsibilities are to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and play the role in managing them. Should be able to interpret the Group's and regulatory policies in order to ensure that implementation is in accordance. All responsibilities under the Risk Management Framework - both execution and supervisory - should be referenced to the business functions as a support. It is also necessary that the role of risk management is performed up to the required standards without any failures. It is good to perform self reviews and clarify where assistance needed
Governance
• Responsibilities are in terms of direction, planning, structure, frameworks (e.g. processes and policies) and oversight on the functions assigned. It is necessary to have consent from Head R&C and Unit Managers for execution if not already in place.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [ITO Bahrain applicable teams to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]* Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Working in partnership with Country Unit Managers, Operations Head, Country CIO, Global Operations teams and other related functions
EXTERNAL
Auditors, Regulators & Vendors
Other Responsibilities
Any ad hoc additional responsibility besides as mentioned can be assigned by R&C Head or CIO
• Minimum Graduate, Masters will be preferred.
• An information security certified candidate will have an added advantage
• Good level of understanding of operations and technology
• Results driven with strategic qualities
• Ability to engage and motivate performance in others
• High degree of responsibility and integrity
• Excellent communication capability
• Change agent
• An information security certified candidate will have an added advantage
• Good level of understanding of operations and technology
• Results driven with strategic qualities
• Ability to engage and motivate performance in others
• High degree of responsibility and integrity
• Excellent communication capability
• Change agent
Standard Chartered Bank started in 1958 in UAE
with its first branch in Sharjah. The Group’s business gradually increased in
Dubai with the opening of several branches and today, Dubai is the
administrative hub of the Middle East and South Asia Region. In its 43rd year,
the Bank enjoys the position of having the most extensive branch network among
foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an
international bank, focused on the established and emerging markets of Asia,
Africa, the Middle East and Latin America with an extensive global network of
more than 600 offices in over 50 countries. The three principal business groups
are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the
leading banks, offering an extensive range of products and services for
personal customers, local companies, multinational corporate and financial
institutions.
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