Administrative
Assistant
Serco
Bahrain
The purpose of this
position is to support the administrative requirements of the office of the CAA
Undersecretary for Safety and Security and to maintain and support Serco staff
employed in that department
Structure and reporting relationship:
Reports to Serco General Manager and Undersecretary Safety and Security BCAA
Key accountabilities
Daily tasks:
• General Administration.
• Maintenance of accurate filing system.
• All computer related jobs like preparing formats, scanning, statements, data-entry, general correspondence, and e-mails.
• Answer and direct calls for Undersecretary, take messages and deal with as appropriate
• Attend to all correspondence as directed by the Undersecretary
• Administrative support to Serco GM with staff related requirements.
Administrative Duties:
• Responsible for providing administrative and clerical support to the Undersecretary, including diary management, official letters, emails, reports, minutes of meetings and maintenance of action registers.
• Support, if required, ongoing projects in the Directorate with filing documentation etc.
• Update and follow – up Aviation Security Work Plan Activity, Safety Monthly Report, Aeronautical Monthly Licensing Report, ALD documentation review.
• Update the incoming and outgoing correspondence log sheet regularly to flag important/urgent issues which need immediate action.
• Check supply inventory bi-weekly and re-order as needed to avoid shortages.
• Support safety Directorate/team in drafting, formatting and circulation of letters, circulars, ANTR’s, NOTAMs, and Directives.
• Assist in preparing draft and proof read the technical documents and publishing.
Flexibility and Changes:
It is a condition of employment that all employees undertake any task, within any department or area, that they are directed to perform which is relevant to carrying out the business of Serco Bahrain and is within the competence and ability of the employee. This job specification may need to be changed according to the office requirements.
HSQE Responsibilities and Information Security Responsibilities
• Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security
• Policy Statements;
• Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements,(including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
• To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions;
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
• Lead by example and look at ways to conserve energy, water and resources and minimize the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy.
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities.
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment.
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Structure and reporting relationship:
Reports to Serco General Manager and Undersecretary Safety and Security BCAA
Key accountabilities
Daily tasks:
• General Administration.
• Maintenance of accurate filing system.
• All computer related jobs like preparing formats, scanning, statements, data-entry, general correspondence, and e-mails.
• Answer and direct calls for Undersecretary, take messages and deal with as appropriate
• Attend to all correspondence as directed by the Undersecretary
• Administrative support to Serco GM with staff related requirements.
Administrative Duties:
• Responsible for providing administrative and clerical support to the Undersecretary, including diary management, official letters, emails, reports, minutes of meetings and maintenance of action registers.
• Support, if required, ongoing projects in the Directorate with filing documentation etc.
• Update and follow – up Aviation Security Work Plan Activity, Safety Monthly Report, Aeronautical Monthly Licensing Report, ALD documentation review.
• Update the incoming and outgoing correspondence log sheet regularly to flag important/urgent issues which need immediate action.
• Check supply inventory bi-weekly and re-order as needed to avoid shortages.
• Support safety Directorate/team in drafting, formatting and circulation of letters, circulars, ANTR’s, NOTAMs, and Directives.
• Assist in preparing draft and proof read the technical documents and publishing.
Flexibility and Changes:
It is a condition of employment that all employees undertake any task, within any department or area, that they are directed to perform which is relevant to carrying out the business of Serco Bahrain and is within the competence and ability of the employee. This job specification may need to be changed according to the office requirements.
HSQE Responsibilities and Information Security Responsibilities
• Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security
• Policy Statements;
• Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements,(including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
• To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions;
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
• Lead by example and look at ways to conserve energy, water and resources and minimize the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy.
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities.
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment.
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
• Higher Secondary or Higher with a minimum of 2
years’ experience in administrative duties is a must (Middle East experience
preferable).
• Proficient in Windows Operating System, MS Word, MS Excel, MS Outlook and knowledge of MS Access.
• Solution oriented and servicefocused.
• A dynamic, high energy individual who possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast paced, team-oriented environment;
• Strong organizational skills, detail oriented, and the ability to handle multiple priorities
• Ability to maintain confidentiality in handling highly sensitive, confidential and non-routine information
• Team player with strong analytical abilities and will be able to contribute to an active human resources and administration team.
• Proficient in Windows Operating System, MS Word, MS Excel, MS Outlook and knowledge of MS Access.
• Solution oriented and servicefocused.
• A dynamic, high energy individual who possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast paced, team-oriented environment;
• Strong organizational skills, detail oriented, and the ability to handle multiple priorities
• Ability to maintain confidentiality in handling highly sensitive, confidential and non-routine information
• Team player with strong analytical abilities and will be able to contribute to an active human resources and administration team.
Serco is a FTSE 250 international service
company which combines commercial know-how with a deep public service ethos.
Serco customers are
looking for expertise in managing their people, processes, technology and
assets more effectively. We advise economic decision makers, design innovative
solutions, integrate systems and - most of all - deliver quality services directly
to the public.
Serco supplies to
governments, government enterprise, agencies and companies who seek a trusted
outsourcing partner with a solid track-record of service excellence. Serco
people offer operational, logistical and technical expertise in the Transport,
Justice and Immigration, Defence, Education and Healthcare industries as well
as in the commercial sectors of Facilities Management.
Serco Middle East have
been in the Region since 1947, starting out delivering Air Traffic Control
Services in Bahrain; a service we are proudly still running today and have
expanded to include many other Airports in the region.
We have expanded
significantly since that time across the UAE, Saudi Arabia and Qatar. We have
been supporting the RTA to operate the Dubai Metro since 2009, are preparing to
launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim
in 2016. We deliver Facility Management services to both Cleveland Clinic and
Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi
Arabia and a range of educational and commercial properties in the UAE. We also
deliver postgraduate education to Officers in the Qatar Armed Forces through
the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values,
and creating a positive environment for employees to thrive, we look forward to
a bright future as we continue to grow with the region.
Apply Now
Administration
and Document Controller
Serco
Qatar
The purpose of this
position reports into the Works Planner and is responsible for document
management, Q Pulse Administration and records management across all departments
Key Job Responsibilities
• Provide an effective document control service to ensure all documentation including CAD Drawings and minor project supporting documents, that forms part of the Contract is drafted, reviewed, approved and issued in accordance with company procedures, and available to the intended document users
• Administrate the back office functions of Q-Pulse; Processing change requests, maintaining user groups, assuring system operability and identification of potential system improvements.
• Provides administrative support to the departmental document control champions
• Provide training in relation to Q-Pulse usage
• Proofreading of new documents
• Retrieve/upload documents from Q Pulse upon request.
• Propose changes to systems and processes to ensure an effective and efficient document control procedure
• Removal and archiving of de-activated documents
• Maintaining review histories for documents
• Support the audit of document control procedures
• Co-ordinates with all stakeholders to ensure their requirements are fully met
• Maintain records of access and security rights
• Generate reports
• Ensure the format and presentation of all internal documentation is consistent with corporate requirements
• Maintain a library of all internal documents comprising / required by client and external documents which affect activities.
• Coordinate the review of new or changed external documents with relevant managers to ensure any requirements are taken into account
• Facilitate document champion meetings
• Perform and carry out other duties as instructed / directed by Senior Assurance Executive.
QHSE Responsibilities and Information Security Responsibilities
• Awareness of the integrated management system and the content of the environment, quality, health and safety and information security policy statements.
• Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirement, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impact and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statement above.
• To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions.
• Promote a good HSQE and information security culture among their peers.
• Lead by example and look at ways to conserve energy, water and resources and minimise the generation of water through personal performance and raise recommendation on how to improve existing processes on this regard within/outside their departments through their line manager, departmental safety meetings and any other appropriate available channels.
• Promote a good HSQE and information security culture among their peers, subcontractors and their peers, subcontractors and third parties.
• Awareness of the rules and regulations and health and safety procedures of the Contract.
• Essential technical and professional skills , knowledge and qualifications
Key Job Responsibilities
• Provide an effective document control service to ensure all documentation including CAD Drawings and minor project supporting documents, that forms part of the Contract is drafted, reviewed, approved and issued in accordance with company procedures, and available to the intended document users
• Administrate the back office functions of Q-Pulse; Processing change requests, maintaining user groups, assuring system operability and identification of potential system improvements.
• Provides administrative support to the departmental document control champions
• Provide training in relation to Q-Pulse usage
• Proofreading of new documents
• Retrieve/upload documents from Q Pulse upon request.
• Propose changes to systems and processes to ensure an effective and efficient document control procedure
• Removal and archiving of de-activated documents
• Maintaining review histories for documents
• Support the audit of document control procedures
• Co-ordinates with all stakeholders to ensure their requirements are fully met
• Maintain records of access and security rights
• Generate reports
• Ensure the format and presentation of all internal documentation is consistent with corporate requirements
• Maintain a library of all internal documents comprising / required by client and external documents which affect activities.
• Coordinate the review of new or changed external documents with relevant managers to ensure any requirements are taken into account
• Facilitate document champion meetings
• Perform and carry out other duties as instructed / directed by Senior Assurance Executive.
QHSE Responsibilities and Information Security Responsibilities
• Awareness of the integrated management system and the content of the environment, quality, health and safety and information security policy statements.
• Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirement, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impact and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statement above.
• To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions.
• Promote a good HSQE and information security culture among their peers.
• Lead by example and look at ways to conserve energy, water and resources and minimise the generation of water through personal performance and raise recommendation on how to improve existing processes on this regard within/outside their departments through their line manager, departmental safety meetings and any other appropriate available channels.
• Promote a good HSQE and information security culture among their peers, subcontractors and their peers, subcontractors and third parties.
• Awareness of the rules and regulations and health and safety procedures of the Contract.
• Essential technical and professional skills , knowledge and qualifications
• Ideally a degree holder or high diploma of
post-secondary education in a related discipline.
• Demonstrable knowledge of document control procedures
• Q Pulse or similar system knowledge
• CAD knowledge
Skills
• Excellent oral and written English communication
• A dynamic, high energy individual who can support several groups/sections within a department;
• Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
• A mature, proactive and responsible approach to work with initiative and problem solving key skills;
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation;
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
• Ability to maintain confidentiality in handling highly sensitive, confidential and non-routine
• Able to extract sections of and modify CAD drawings
Experience
• Preferably 3 years, of work experience working under the ISO or equivalent standards and guidelines of documentation control, configuration management and change control
• Demonstrable knowledge of document control procedures
• Q Pulse or similar system knowledge
• CAD knowledge
Skills
• Excellent oral and written English communication
• A dynamic, high energy individual who can support several groups/sections within a department;
• Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
• A mature, proactive and responsible approach to work with initiative and problem solving key skills;
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation;
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
• Ability to maintain confidentiality in handling highly sensitive, confidential and non-routine
• Able to extract sections of and modify CAD drawings
Experience
• Preferably 3 years, of work experience working under the ISO or equivalent standards and guidelines of documentation control, configuration management and change control
Serco is a FTSE 250 international service
company which combines commercial know-how with a deep public service ethos.
Serco customers are
looking for expertise in managing their people, processes, technology and
assets more effectively. We advise economic decision makers, design innovative
solutions, integrate systems and - most of all - deliver quality services
directly to the public.
Serco supplies to
governments, government enterprise, agencies and companies who seek a trusted
outsourcing partner with a solid track-record of service excellence. Serco
people offer operational, logistical and technical expertise in the Transport,
Justice and Immigration, Defence, Education and Healthcare industries as well
as in the commercial sectors of Facilities Management.
Serco Middle East have
been in the Region since 1947, starting out delivering Air Traffic Control
Services in Bahrain; a service we are proudly still running today and have
expanded to include many other Airports in the region.
We have expanded
significantly since that time across the UAE, Saudi Arabia and Qatar. We have
been supporting the RTA to operate the Dubai Metro since 2009, are preparing to
launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim
in 2016. We deliver Facility Management services to both Cleveland Clinic and
Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi
Arabia and a range of educational and commercial properties in the UAE. We also
deliver postgraduate education to Officers in the Qatar Armed Forces through
the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core
values, and creating a positive environment for employees to thrive, we look
forward to a bright future as we continue to grow with the region.
Apply Now
Technical
Contract Manager
Serco
Saudi Arabia
Key purpose:
Technical Contract Manager is responsible for the management of all the maintenance related contracts to ensure contractual obligations are fore filled and meet the customer requirements..
Key Job Responsibilities
• Ensure suppliers, subcontractors, partners and maintenance provider delivers contractual obligations to the customers through effective contract management with stake holders, With the aim of providing practical contractual solutions to resolve any issues or improvements.
• This will include the management of the ongoing obligations in the CAF contracts and variations for the supply of the passenger trainsets.
• Ensure that all contract payments are compliant with contract terms, supported by relevant document and appropriate processes are in-place. Liaise with relevant stakeholders within SAR.
• Assist the maintenance organisation with the development of the budget and manage relevant budget
• Anticipate, prepare and manage claims and counter claims. Represent the maintenance management in all areas related to the contractual aspects of all contracts.
• Manage and control any variations to the contract and liaise with relevant stakeholders within SAR.
• Implement regime to ensure compliance processes and procedures.
• Develop and implement a KPIs pack for the maintenance teams for contract management, including compliance with contractual requirements. Including any potential variation/claim/breach of contractual obligations that could generate substantial costs or revenues.
• Raise to the attention of an in-house lawyer any issue requiring legal advice, i.e. matters exceeding the clear intention; requiring interpretation of terms or contract applicable law.
• Review trends and feedback and develop ongoing plan to drive continuous improvement of the services provided.
• Ensure all documentation, records and computer systems are complete and accurate. Including setup and management of the contractual correspondence and contractual information.
• Provide practical assistance to the maintenance team to manage and solve day to day issues and ensure relevant and staff are aware of the contract requirements.
• Undertaken other reasonable tasks as requested by manager.
HSQE Responsibilities and Information Security Responsibilities
• To be aware of, and play an active role in the development and implementation of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements, to ensure that these are implemented within their area of responsibility;
• Comply with all operational rules, procedures, regulations and instructions;
• Understanding of personal responsibilities and contribution to achieving compliance with safety management systems, support and ensure contractor are compliant with requirements;
• Understand the importance of being in possession of, all relevant personal protection equipment/clothing, company ID, safety documentation and information when on duty;
• To exercise a personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions and promote the same within their area of responsibility;
• To use safety equipment (including PPE) as required and intended and observe that this is also enforced within Operations and among subcontractors and third parties working in SAR’s controlled premises/systems;
• Reporting of near misses, accidents and safety or security concerns;
• Lead by example and seek out ways to conserve energy, water and other resources and minimize the generation of waste;
• Ensure contractor is aware and comply with HSQE responsibilities and audit regimes are implemented.
Safety Critical Competencies
• Practical training or the supervision of practical training in any of the tasks defined as safety critical.
Technical Contract Manager is responsible for the management of all the maintenance related contracts to ensure contractual obligations are fore filled and meet the customer requirements..
Key Job Responsibilities
• Ensure suppliers, subcontractors, partners and maintenance provider delivers contractual obligations to the customers through effective contract management with stake holders, With the aim of providing practical contractual solutions to resolve any issues or improvements.
• This will include the management of the ongoing obligations in the CAF contracts and variations for the supply of the passenger trainsets.
• Ensure that all contract payments are compliant with contract terms, supported by relevant document and appropriate processes are in-place. Liaise with relevant stakeholders within SAR.
• Assist the maintenance organisation with the development of the budget and manage relevant budget
• Anticipate, prepare and manage claims and counter claims. Represent the maintenance management in all areas related to the contractual aspects of all contracts.
• Manage and control any variations to the contract and liaise with relevant stakeholders within SAR.
• Implement regime to ensure compliance processes and procedures.
• Develop and implement a KPIs pack for the maintenance teams for contract management, including compliance with contractual requirements. Including any potential variation/claim/breach of contractual obligations that could generate substantial costs or revenues.
• Raise to the attention of an in-house lawyer any issue requiring legal advice, i.e. matters exceeding the clear intention; requiring interpretation of terms or contract applicable law.
• Review trends and feedback and develop ongoing plan to drive continuous improvement of the services provided.
• Ensure all documentation, records and computer systems are complete and accurate. Including setup and management of the contractual correspondence and contractual information.
• Provide practical assistance to the maintenance team to manage and solve day to day issues and ensure relevant and staff are aware of the contract requirements.
• Undertaken other reasonable tasks as requested by manager.
HSQE Responsibilities and Information Security Responsibilities
• To be aware of, and play an active role in the development and implementation of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements, to ensure that these are implemented within their area of responsibility;
• Comply with all operational rules, procedures, regulations and instructions;
• Understanding of personal responsibilities and contribution to achieving compliance with safety management systems, support and ensure contractor are compliant with requirements;
• Understand the importance of being in possession of, all relevant personal protection equipment/clothing, company ID, safety documentation and information when on duty;
• To exercise a personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions and promote the same within their area of responsibility;
• To use safety equipment (including PPE) as required and intended and observe that this is also enforced within Operations and among subcontractors and third parties working in SAR’s controlled premises/systems;
• Reporting of near misses, accidents and safety or security concerns;
• Lead by example and seek out ways to conserve energy, water and other resources and minimize the generation of waste;
• Ensure contractor is aware and comply with HSQE responsibilities and audit regimes are implemented.
Safety Critical Competencies
• Practical training or the supervision of practical training in any of the tasks defined as safety critical.
• Degree or recognised professional
qualification in a related discipline;
• Leadership qualification desirable;
• Contractual knowledge;
• English fluent.
Experience:
• 3 years relevant experience in role of similar level;
• 8 years’ experience in contract management environment.
Skills:
• Ability to manage a contractor with an aim to meet the committed performance target of cleanliness in a cost effective and efficient manner;
• Good interpersonal and people skills, and a mature, methodical and responsible approach to work;
• Must have strong supervisory skills and ability to plan work priorities effectively;
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
• Self-motivated and seeks out information and knowledge to develop skills, resolves issues and improve standards.
• Ability to plan and organise to meet the department objectives and deadlines in a fast paced, team-oriented environment;
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organization.
• Ability to demonstrate both excellent literacy and numeracy skills required for the role.
• Ability to negotiate contracts and variations.
• Excellent interpersonal skills and able to communicate in English (written and verbal) with good numeracy skills.
Additional / special features of the role:
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
• Leadership qualification desirable;
• Contractual knowledge;
• English fluent.
Experience:
• 3 years relevant experience in role of similar level;
• 8 years’ experience in contract management environment.
Skills:
• Ability to manage a contractor with an aim to meet the committed performance target of cleanliness in a cost effective and efficient manner;
• Good interpersonal and people skills, and a mature, methodical and responsible approach to work;
• Must have strong supervisory skills and ability to plan work priorities effectively;
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
• Self-motivated and seeks out information and knowledge to develop skills, resolves issues and improve standards.
• Ability to plan and organise to meet the department objectives and deadlines in a fast paced, team-oriented environment;
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organization.
• Ability to demonstrate both excellent literacy and numeracy skills required for the role.
• Ability to negotiate contracts and variations.
• Excellent interpersonal skills and able to communicate in English (written and verbal) with good numeracy skills.
Additional / special features of the role:
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Serco is a FTSE 250 international service
company which combines commercial know-how with a deep public service ethos.
Serco customers are
looking for expertise in managing their people, processes, technology and
assets more effectively. We advise economic decision makers, design innovative
solutions, integrate systems and - most of all - deliver quality services directly
to the public.
Serco supplies to
governments, government enterprise, agencies and companies who seek a trusted
outsourcing partner with a solid track-record of service excellence. Serco
people offer operational, logistical and technical expertise in the Transport,
Justice and Immigration, Defence, Education and Healthcare industries as well
as in the commercial sectors of Facilities Management.
Serco Middle East have
been in the Region since 1947, starting out delivering Air Traffic Control
Services in Bahrain; a service we are proudly still running today and have
expanded to include many other Airports in the region.
We have expanded
significantly since that time across the UAE, Saudi Arabia and Qatar. We have
been supporting the RTA to operate the Dubai Metro since 2009, are preparing to
launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim
in 2016. We deliver Facility Management services to both Cleveland Clinic and
Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi
Arabia and a range of educational and commercial properties in the UAE. We also
deliver postgraduate education to Officers in the Qatar Armed Forces through
the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values,
and creating a positive environment for employees to thrive, we look forward to
a bright future as we continue to grow with the region.
Apply Now
Track Technician
Serco
UAE
Key purpose
Based on permanent night shift, the purpose of this position is to provide effective engineering and maintenance services covering the track and related infrastructure for Dubai Metro.
Key Responsibilities
• Assist the Track Team Leader in carrying out all level of preventive and corrective maintenance activities and minor modifications on track and related infrastructure, including inspection of mainline and depot running rail, inspection of turnouts and points, inspection of fastening system and buffer stops, inspection of third rail, inspection of the rail corridor, rail renewals, installation, and rail grinding;
• Carry out maintenance of the track system components;
• Perform roles necessary for the management of the safe system of works, including to meet tight maintenance schedules;
• Shunt and drive engineering maintenance vehicles and/or locomotives equipped with rail grinding machinery, electric arc welding tools, and ultrasonic track inspection equipment for track inspection and maintenance, operate rail grinding machinery, electric arc welding tools and other plant machinery in the workshop;
• Liaise with other disciplines to enable space co-ordination along the main line including tunnels shafts, carry out site visits, topographical and gauging survey, inspection of track work and condition monitoring;
• Follow the appropriate maintenance procedures and instructions to ensure compliance with the requirements;
• Maintain accurate maintenance records of permanent way and related infrastructure, work accomplished and other information using a computerised maintenance management system;
• Assist the Track Team Leader and/ or other technical support staff to implement complex systems or new projects;
• Ensure the maintenance tools and equipment are maintained in good condition both before and after job activities;
• Perform shift and emergency duties when required;
• Attend all safety related training courses or refresher training courses as required;
• Perform and carry out duties as instructed/ directed by the Track Team Leader and other senior Track Maintenance staff.
HSQE Responsibilities and Information Security Responsibilities
• Awareness of the Integrated Management System and the content of the Health, Safety, Quality & Environment and Information Security Policy Statements;
• Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments
Safety Critical Competencies
• Inspecting tracks and carrying out maintenance track works.
Based on permanent night shift, the purpose of this position is to provide effective engineering and maintenance services covering the track and related infrastructure for Dubai Metro.
Key Responsibilities
• Assist the Track Team Leader in carrying out all level of preventive and corrective maintenance activities and minor modifications on track and related infrastructure, including inspection of mainline and depot running rail, inspection of turnouts and points, inspection of fastening system and buffer stops, inspection of third rail, inspection of the rail corridor, rail renewals, installation, and rail grinding;
• Carry out maintenance of the track system components;
• Perform roles necessary for the management of the safe system of works, including to meet tight maintenance schedules;
• Shunt and drive engineering maintenance vehicles and/or locomotives equipped with rail grinding machinery, electric arc welding tools, and ultrasonic track inspection equipment for track inspection and maintenance, operate rail grinding machinery, electric arc welding tools and other plant machinery in the workshop;
• Liaise with other disciplines to enable space co-ordination along the main line including tunnels shafts, carry out site visits, topographical and gauging survey, inspection of track work and condition monitoring;
• Follow the appropriate maintenance procedures and instructions to ensure compliance with the requirements;
• Maintain accurate maintenance records of permanent way and related infrastructure, work accomplished and other information using a computerised maintenance management system;
• Assist the Track Team Leader and/ or other technical support staff to implement complex systems or new projects;
• Ensure the maintenance tools and equipment are maintained in good condition both before and after job activities;
• Perform shift and emergency duties when required;
• Attend all safety related training courses or refresher training courses as required;
• Perform and carry out duties as instructed/ directed by the Track Team Leader and other senior Track Maintenance staff.
HSQE Responsibilities and Information Security Responsibilities
• Awareness of the Integrated Management System and the content of the Health, Safety, Quality & Environment and Information Security Policy Statements;
• Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments
Safety Critical Competencies
• Inspecting tracks and carrying out maintenance track works.
Knowledge
• Vocational trade certificate or diploma in civil engineering discipline or equivalent;
• Knowledge in track geometry, track bed construction, drainage and earthworks, topographical and gauging surveys;
Skills
• Ability to complete the planned track maintenance activities to meet tight maintenance schedule during engineering possession hours;
• Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required;
• Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
• Holder of a valid UAE driving license with a good driving skill and experience.
Experience
• Minimum 1 year work experience as a qualified electrical, mechanical, or electro-mechanical technician in the maintenance of track works, such as rail renewals and installation work, rail inspection work, track maintenance equipment operation, rail welding work and machine operations on mainline and depot tracks and associated infrastructure (including cuttings, embankments, fences, etc.) is highly preferable;
• Experience in operating rail grinding machinery, electric arc welding tools, ultrasonic track inspection equipment, installed on-board maintenance vehicles and in workshop would be a definite advantage;
• Prior experience in shunting and driving engineering vehicles and/or locomotives would be an added advantage.
Additional/special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
• Vocational trade certificate or diploma in civil engineering discipline or equivalent;
• Knowledge in track geometry, track bed construction, drainage and earthworks, topographical and gauging surveys;
Skills
• Ability to complete the planned track maintenance activities to meet tight maintenance schedule during engineering possession hours;
• Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required;
• Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
• Holder of a valid UAE driving license with a good driving skill and experience.
Experience
• Minimum 1 year work experience as a qualified electrical, mechanical, or electro-mechanical technician in the maintenance of track works, such as rail renewals and installation work, rail inspection work, track maintenance equipment operation, rail welding work and machine operations on mainline and depot tracks and associated infrastructure (including cuttings, embankments, fences, etc.) is highly preferable;
• Experience in operating rail grinding machinery, electric arc welding tools, ultrasonic track inspection equipment, installed on-board maintenance vehicles and in workshop would be a definite advantage;
• Prior experience in shunting and driving engineering vehicles and/or locomotives would be an added advantage.
Additional/special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Serco is a FTSE 250 international service
company which combines commercial know-how with a deep public service ethos.
Serco customers are
looking for expertise in managing their people, processes, technology and
assets more effectively. We advise economic decision makers, design innovative
solutions, integrate systems and - most of all - deliver quality services
directly to the public.
Serco supplies to
governments, government enterprise, agencies and companies who seek a trusted
outsourcing partner with a solid track-record of service excellence. Serco
people offer operational, logistical and technical expertise in the Transport,
Justice and Immigration, Defence, Education and Healthcare industries as well
as in the commercial sectors of Facilities Management.
Serco Middle East have
been in the Region since 1947, starting out delivering Air Traffic Control
Services in Bahrain; a service we are proudly still running today and have
expanded to include many other Airports in the region.
We have expanded
significantly since that time across the UAE, Saudi Arabia and Qatar. We have
been supporting the RTA to operate the Dubai Metro since 2009, are preparing to
launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim
in 2016. We deliver Facility Management services to both Cleveland Clinic and
Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi
Arabia and a range of educational and commercial properties in the UAE. We also
deliver postgraduate education to Officers in the Qatar Armed Forces through the
Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core
values, and creating a positive environment for employees to thrive, we look
forward to a bright future as we continue to grow with the region.
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