Executive
Director, Structured Export Finance
Standard Chartered Bank - UAE
UAE
Standard Chartered is a
leading international banking group committed to building a successful and
sustainable future for our people, our customers and the communities we serve.
With 1,700 branches and offices in 68 markets in Asia, Africa and the Middle
East, we offer exciting and challenging international career opportunities to
over 89,000 employees.
Job Description
* To lead origination (from buyer and exporter clients), development, marketing, negotiation and execution of Structured Export Finance transactions (loan arranger and advisory mandate) in Middle East, North Africa and Pakistan;
* Use of Export Credit Agency, Multilateral and Developmental Finance products and risk mitigation techniques to reduce credit and funding risks in both, existing and future assets (as applicable);
* Support Regional /Managing Directors in implementing the business strategy and delivering on budgeted revenues (including running with own revenue budget)
* Actively engage with the global/regional ECAs/MDB/DFIs to develop new structures and usage of new products introduced by these institutions
Key Roles and Responsibilities
* Generation of new business opportunities
* Identifying and originating transactions from borrower/buyer and exporters in the identified markets with focus on corporate, banks and sovereign borrowers/buyers and exporters targeting the inbound market
* Planning and implementation of marketing activities in assigned markets and following through on lead generations
* Managing and developing relationships with identified Export Credit Agencies, Multilaterals and DFIs to develop sound understanding of their policies and product program. Being able to deliver the ECA/ML/DFI structures to clients.
* Work across product groups in Corporate Finance, Financial Markets and Transaction Banking to cross sell other banking solutions
* Development of relationships with key individuals at borrowers, project sponsors, exporters and ECAs
* Independently lead deal teams on ensure business opportunities and transactions are developed and executed in a timely and efficient manner
* Support SEF Managing Director and PEF Regional Head in revenue and balance sheet forecasting
* Manage the credit approval process efficiently and effectively and establish a good reputation for the PEF business with Credit
* Ensure strict compliance with the Bank's policies and procedures - incl. Credit, Legal, Compliance, Reputational Risk, Environmental (incl. Equator Principles) etc - for the unit and on transactions being executed
KEY RELATIONSHIPS
Internal with:
* Global Banking teams - client contact and deal origination and execution
* Other PEP industry/ regional teams
* Syndications - pricing transactions / underwriting transactions, asset sales in both primary & secondary markets
* In house Legal & Compliance
* Financial Markets - cross-selling Interest Rate, Foreign Exchange and Commodity hedging products as appropriate for the underlying transaction / client needs
* Credit - Specialised Finance
External with:
* Clients and Financial Institutions
* Export Credit Agencies, Multilaterals and Development Finance Institutions
* *Legal Counsel and technical consultants
* Private sector credit / political risk insurers
KEY MEASURABLES
* Support the Regional/SEF business by delivering SEF Global budgeted fee & derivative revenues and portfolio metric
* Individual responsibility to deliver annual fee revenues as agreed with line manager from deal origination.
* No of deals originated & level of transactions managed (Loan arranger and advisory)
* On-going commitment to support and train junior/new team members
Job Description
* To lead origination (from buyer and exporter clients), development, marketing, negotiation and execution of Structured Export Finance transactions (loan arranger and advisory mandate) in Middle East, North Africa and Pakistan;
* Use of Export Credit Agency, Multilateral and Developmental Finance products and risk mitigation techniques to reduce credit and funding risks in both, existing and future assets (as applicable);
* Support Regional /Managing Directors in implementing the business strategy and delivering on budgeted revenues (including running with own revenue budget)
* Actively engage with the global/regional ECAs/MDB/DFIs to develop new structures and usage of new products introduced by these institutions
Key Roles and Responsibilities
* Generation of new business opportunities
* Identifying and originating transactions from borrower/buyer and exporters in the identified markets with focus on corporate, banks and sovereign borrowers/buyers and exporters targeting the inbound market
* Planning and implementation of marketing activities in assigned markets and following through on lead generations
* Managing and developing relationships with identified Export Credit Agencies, Multilaterals and DFIs to develop sound understanding of their policies and product program. Being able to deliver the ECA/ML/DFI structures to clients.
* Work across product groups in Corporate Finance, Financial Markets and Transaction Banking to cross sell other banking solutions
* Development of relationships with key individuals at borrowers, project sponsors, exporters and ECAs
* Independently lead deal teams on ensure business opportunities and transactions are developed and executed in a timely and efficient manner
* Support SEF Managing Director and PEF Regional Head in revenue and balance sheet forecasting
* Manage the credit approval process efficiently and effectively and establish a good reputation for the PEF business with Credit
* Ensure strict compliance with the Bank's policies and procedures - incl. Credit, Legal, Compliance, Reputational Risk, Environmental (incl. Equator Principles) etc - for the unit and on transactions being executed
KEY RELATIONSHIPS
Internal with:
* Global Banking teams - client contact and deal origination and execution
* Other PEP industry/ regional teams
* Syndications - pricing transactions / underwriting transactions, asset sales in both primary & secondary markets
* In house Legal & Compliance
* Financial Markets - cross-selling Interest Rate, Foreign Exchange and Commodity hedging products as appropriate for the underlying transaction / client needs
* Credit - Specialised Finance
External with:
* Clients and Financial Institutions
* Export Credit Agencies, Multilaterals and Development Finance Institutions
* *Legal Counsel and technical consultants
* Private sector credit / political risk insurers
KEY MEASURABLES
* Support the Regional/SEF business by delivering SEF Global budgeted fee & derivative revenues and portfolio metric
* Individual responsibility to deliver annual fee revenues as agreed with line manager from deal origination.
* No of deals originated & level of transactions managed (Loan arranger and advisory)
* On-going commitment to support and train junior/new team members
* Relationships and knowledge of Corporate and
Institutional (including Sovereign) clients in MENAP
* Sound industry and product knowledge
* Proven experience of managing senior executives (client and exporters), independently leading large transactions with multiple stakeholders
* Knowledge covering commercial, political & legal environment in the relevant markets
* Solid credit analysis skills relating to corporate, sovereign and bank debt particularly with regard to medium & long term cross border lending
* Proven track record of origination, negotiation and execution of transactions and delivering against revenue budgets
* Good written & presentational skills
* *Exhibit strong teamwork
* Fluency in Arabic will be considered positively
* Sound industry and product knowledge
* Proven experience of managing senior executives (client and exporters), independently leading large transactions with multiple stakeholders
* Knowledge covering commercial, political & legal environment in the relevant markets
* Solid credit analysis skills relating to corporate, sovereign and bank debt particularly with regard to medium & long term cross border lending
* Proven track record of origination, negotiation and execution of transactions and delivering against revenue budgets
* Good written & presentational skills
* *Exhibit strong teamwork
* Fluency in Arabic will be considered positively
Standard Chartered Bank started in 1958 in UAE
with its first branch in Sharjah. The Group\\\\'s business gradually increased
in Dubai with the opening of several branches and today, Dubai is the administrative
hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys
the position of having the most extensive branch network among foreign
international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an
international bank, focused on the established and emerging markets of Asia,
Africa, the Middle East and Latin America with an extensive global network of
more than 600 offices in over 50 countries. The three principal business groups
are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the
leading banks, offering an extensive range of products and services for
personal customers, local companies, multinational corporate and financial
institutions.
Apply Now
Regional Head,
Cash Management Operations, AME
Standard Chartered Bank - UAE
UAE
The jobholder effectively
leads a multi-market team, headed by Cash Management Operations heads in
countries responsible for delivering high quality service, a client sensitive
operations organisation, as well deliver the 4-year roadmap of operational
efficiency targets., all driving towards elivering a Target Operating model for
Cash Operations at large. In the process of doing so, he/ she needs to play a
strategist as well as executionist role in the implementation of Key Cash
digitisation, automation, efficiency and people initiatives, exrcise tight
budgetary controls and create exemplary service standards in the countries for
the region. This also requires understanding of the differences and nuances of
the countries and the resultant impact on the global operating model.
The role requires an ability to drive results through mostly indirect but sharply effective influence in collaboration with TB Products, CIO, COO, Banking heads, TB heads and Group Cash Ops and IT. It will also involve developing and executing detailed strategy of offshoring and/or near shoring and further opportunities of reducing manual work in the countries
The jobholder is a member of the Global CIB Technology and Operations management team.This role has supervisory responsibilities and the Bank's supervisory principles must be followed
Key Roles and Responsibilities
Strategy and Implementation
* Refine and then execute the strategic direction and roadmap for Cash, align with Business Strategy, the ITO Strategy and investment appetite.
* Play a significant role in driving big strategic initiatives such as Stop Paper / Fax, Straight Through Processing, Robotis, Digitisation, Other automation etc, and lead structured execution.
* Align business process to be in harmony with organization's strategic goals of creating client sensitivity and turning operations into client centric service teams
* Develop and execute strategy of offshoring and/or near shoring and unearth scope of further reduction of manual Work / processes in countries
* Digitize / Automate and innovate processes which are repetitive with country bespoke solutions
* Collaborate further with Technology on futuristic digital agenda, pre-empt disruptive forces and commercialise innovative use of technologies
* Help reshape the people and organisational construct and change roles to fit the above changed objectives
Business Planning
* Oversees effective management of country budgets and manage overall regional budget.
* Deliver Business Efficiency targets
* Acts as escalation point for country level operational issues that needs global solutioning - identifies remedial solutions and oversees timely, efficient implementation when required
* Participate in deal reviews happening for multi geographies deals and ensure the best solution is provided and replicated across clients and markets
* Proactively works with Cash country heads to ensure development of pool of knowledgeable, mobile operations staff.
Processes
* Ensures Change Management processes are adhered to in country operations working through the Country Cash Management heads
* Track monthly client calls done by the Cash heads in the region, ensure that the commitments made to the clients are being documented and completed in the time committed. Track successful completion with a possibility to replicate across the region or whether it can be a unique offering for client in that segment.
* Updates global management in a timely manner on notable operational developments and issues in the region and drives the resolution of thematic client issues and process issues
* Role models a strong, collaborative business relationship between Cash operations and hubbed centres. Maintains strong lines of communication with hubs through periodic townhall meetings etc
* Coordinate with various country Cash Operations and identify opportunities to seal revenue leakages .Regularise the same in discussion with group to put a process in place for the same
* Responsible to support country Cash operations and GBS on Strategy, Operating Model, Standards, and Risk Controls and compliance with regulations.
* Responsible for ensuring complete commercialisation of various technological platforms.
People and Talent
* Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
* Employ, engage and retain high quality people such that the team is skilled and experienced to deliver its obligations.
* Ensure the provision of ongoing training and development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
* Actively influence the job objectives of direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
* Improve capabilities of country Cash operations - redefine the scope of Country Processing unit (CPC)
* Mutiply talent pool bench strength both in countries and GSSCs
Risk Management
* Proactive in seeking regular assurance that the Country Cash Team is performing to an acceptable risk and control standard as per the defined ORF framework
* Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
* Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the group's ability to remain within risk appetite.
Governance
* Embed the Group's values and code of conduct in Country Cash team to ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations among employees form part of the culture.
* Ensure compliance with all salient SCB governance frameworks where there are direct touchpoints with them or any subsequent downstream influence from the Cash Document Operations Team.
* Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
* Represent Country Cash Operations at any relevant Group Committees.
* Regular review of business performance metrics including Key Performance Index(KPI), Cost per transaction and take appropriate steps immediately upon detection.
* Design and implementation of Transparent Performance Metrics.
Key Stakeholders
* Cash Product Management Heads
* Cash Product Development Head
* Cash Business Chief Operating Officer(COO)
* Cash Tech and Ops Management Team
* Global Head , Cash Technology
* Country TB or Banking heads
* Country Chief Information Officers
* Banking ops Heads
The role requires an ability to drive results through mostly indirect but sharply effective influence in collaboration with TB Products, CIO, COO, Banking heads, TB heads and Group Cash Ops and IT. It will also involve developing and executing detailed strategy of offshoring and/or near shoring and further opportunities of reducing manual work in the countries
The jobholder is a member of the Global CIB Technology and Operations management team.This role has supervisory responsibilities and the Bank's supervisory principles must be followed
Key Roles and Responsibilities
Strategy and Implementation
* Refine and then execute the strategic direction and roadmap for Cash, align with Business Strategy, the ITO Strategy and investment appetite.
* Play a significant role in driving big strategic initiatives such as Stop Paper / Fax, Straight Through Processing, Robotis, Digitisation, Other automation etc, and lead structured execution.
* Align business process to be in harmony with organization's strategic goals of creating client sensitivity and turning operations into client centric service teams
* Develop and execute strategy of offshoring and/or near shoring and unearth scope of further reduction of manual Work / processes in countries
* Digitize / Automate and innovate processes which are repetitive with country bespoke solutions
* Collaborate further with Technology on futuristic digital agenda, pre-empt disruptive forces and commercialise innovative use of technologies
* Help reshape the people and organisational construct and change roles to fit the above changed objectives
Business Planning
* Oversees effective management of country budgets and manage overall regional budget.
* Deliver Business Efficiency targets
* Acts as escalation point for country level operational issues that needs global solutioning - identifies remedial solutions and oversees timely, efficient implementation when required
* Participate in deal reviews happening for multi geographies deals and ensure the best solution is provided and replicated across clients and markets
* Proactively works with Cash country heads to ensure development of pool of knowledgeable, mobile operations staff.
Processes
* Ensures Change Management processes are adhered to in country operations working through the Country Cash Management heads
* Track monthly client calls done by the Cash heads in the region, ensure that the commitments made to the clients are being documented and completed in the time committed. Track successful completion with a possibility to replicate across the region or whether it can be a unique offering for client in that segment.
* Updates global management in a timely manner on notable operational developments and issues in the region and drives the resolution of thematic client issues and process issues
* Role models a strong, collaborative business relationship between Cash operations and hubbed centres. Maintains strong lines of communication with hubs through periodic townhall meetings etc
* Coordinate with various country Cash Operations and identify opportunities to seal revenue leakages .Regularise the same in discussion with group to put a process in place for the same
* Responsible to support country Cash operations and GBS on Strategy, Operating Model, Standards, and Risk Controls and compliance with regulations.
* Responsible for ensuring complete commercialisation of various technological platforms.
People and Talent
* Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
* Employ, engage and retain high quality people such that the team is skilled and experienced to deliver its obligations.
* Ensure the provision of ongoing training and development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
* Actively influence the job objectives of direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
* Improve capabilities of country Cash operations - redefine the scope of Country Processing unit (CPC)
* Mutiply talent pool bench strength both in countries and GSSCs
Risk Management
* Proactive in seeking regular assurance that the Country Cash Team is performing to an acceptable risk and control standard as per the defined ORF framework
* Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
* Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the group's ability to remain within risk appetite.
Governance
* Embed the Group's values and code of conduct in Country Cash team to ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations among employees form part of the culture.
* Ensure compliance with all salient SCB governance frameworks where there are direct touchpoints with them or any subsequent downstream influence from the Cash Document Operations Team.
* Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
* Represent Country Cash Operations at any relevant Group Committees.
* Regular review of business performance metrics including Key Performance Index(KPI), Cost per transaction and take appropriate steps immediately upon detection.
* Design and implementation of Transparent Performance Metrics.
Key Stakeholders
* Cash Product Management Heads
* Cash Product Development Head
* Cash Business Chief Operating Officer(COO)
* Cash Tech and Ops Management Team
* Global Head , Cash Technology
* Country TB or Banking heads
* Country Chief Information Officers
* Banking ops Heads
* Market Knowledge: - awareness and
understanding of the wider business, economic and market environment in which
the firm operates.
* Business Strategy and Model: - awareness and understanding of the firm's business strategy and model appropriate to the role including Country dynamics and nuances
* Risk Management and Control: - the ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them. Working with regulators and compliance teams to ensure the right framework is present as per country local requirements
* Financial Analysis and Control: - the ability to interpret the firm's financial information, identify key issues based on this information and put in place appropriate controls and measures.
* Governance, Oversight and Controls: - the ability to assess the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
* This role would require 15+ years of relevant experience, covering Cash Operations with operating at the Group level of sizeable international companies, ideally with sometime in the finance sector covering Cash products, international exposure, ability to handle cultural diversity and developing high performers are essential to this role.
* Collaborative skills that contribute to positive working relationships with counterparts across various stakeholders
* Understanding of relevant Group, Cash AML policies and standards
* Strong written and verbal communication skills.
* An inquisitive approach to practices and procedures.
* Personal authority and integrity.
* Independence, resilience and good judgment.
* Business Strategy and Model: - awareness and understanding of the firm's business strategy and model appropriate to the role including Country dynamics and nuances
* Risk Management and Control: - the ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them. Working with regulators and compliance teams to ensure the right framework is present as per country local requirements
* Financial Analysis and Control: - the ability to interpret the firm's financial information, identify key issues based on this information and put in place appropriate controls and measures.
* Governance, Oversight and Controls: - the ability to assess the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
* This role would require 15+ years of relevant experience, covering Cash Operations with operating at the Group level of sizeable international companies, ideally with sometime in the finance sector covering Cash products, international exposure, ability to handle cultural diversity and developing high performers are essential to this role.
* Collaborative skills that contribute to positive working relationships with counterparts across various stakeholders
* Understanding of relevant Group, Cash AML policies and standards
* Strong written and verbal communication skills.
* An inquisitive approach to practices and procedures.
* Personal authority and integrity.
* Independence, resilience and good judgment.
Standard Chartered Bank started in 1958 in UAE
with its first branch in Sharjah. The Group\\\\'s business gradually increased
in Dubai with the opening of several branches and today, Dubai is the
administrative hub of the Middle East and South Asia Region. In its 43rd year,
the Bank enjoys the position of having the most extensive branch network among
foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an
international bank, focused on the established and emerging markets of Asia,
Africa, the Middle East and Latin America with an extensive global network of
more than 600 offices in over 50 countries. The three principal business groups
are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the
leading banks, offering an extensive range of products and services for
personal customers, local companies, multinational corporate and financial
institutions.
Apply Now
Relationship
Manager, Institutional Clients
Standard Chartered Bank - UAE
Bahrain
The RM is the strategic
advisor/value add partner to the Client, accountable for the overall client
group revenues, profitability and risk acceptance (AML, CDD and Credit). The
RAM/FAM is responsible for establishing and maintaining an end to end
understanding of the client group structure and client needs and steering the
client relationship through Account Planning
Key Roles and Responsibilities
* Lead the origination and client relationship management for a portfolio of International Corporate Clients
* Focus on a range of Corporate banking products and services, with emphasis on those delivering NFR
* Active engagement and high level ('c' suite) contacts with senior executives within clients
* Maintain a strong working relationship with Credit, Legal and Compliance and other key stakeholders
Strategy
* Lead the development and implementation of the client strategy for the designated portfolio as identified through the Account Planning process
* Accountability for delivering financial performance objectives (revenues, costs, RoRWA, etc)
* Accountability for all other objectives for the management and development of client relationships, specifically compliance (AML, CDD) and credit risk.
Business
* Actively originate new business and grow the franchise by capitalising on bank competitive attributes (eg Network, Transaction Banking etc), whilst selectively developing new relationships where required.
* Engage senior management and decision makers of key clients to improve the quality of dialogue with clients, promoting a move away from 'transactional' reactive client coverage to consistent value added partner/trusted advisor status. Anticipate clients' needs and provide strategic advice, bringing in the relevant product and industry partners as appropriate.
* Maximise the profitable revenue to the Bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships both at the most senior level as well as at the operating level in the clients in the designated portfolio.
* Professionally represent Standard Chartered within region and internationally.
* Bring strategic thought to how the corporate landscape regionally/globally is changing and where areas of international growth lie.
* Ensure that industry and product knowledge is continually developed.
* Stay abreast and anticipate the developments of the Industries in which our clients operate
Processes
* Proactively manage the designated client portfolio to ensure:
* Close ties exist with key stakeholders eg. Financial Markets, Transaction Banking, Corporate Finance Risk, Country CEOs, Service Delivery, etc.
* Risks are appropriately identified and managed.
* The client portfolio is managed in compliance with the regulatory environment, keeping up to date with applicable changes and Group policies with ability to contribute to policy formulation
* Key regulatory risks and concerns are raised into the governance framework throughout the IC team
* All sales disciplines are adhered in accordance with IC/CIB standards ie Account Planning, Call Reports, Deal Pipeline Management
* Develop opportunities through attendance at key Industry events as necessary.
Risk Management
* Take the initiative regarding regulatory, reputational and ethical matters, taking the initiative for providing proactive advice to clients as identified.
* Ensure that key regulatory risks and concerns are raised into the governance framework throughout the Corporate teams
Governance
* Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
* Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
* Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Key Stakeholders
Internal:
* Engage with product partners within the region and globally to ensure breadth and depth of client coverage and deepening.
* Engage with Client Managers on relevant client account management activities
* Consult with senior stakeholders in Risk and Legal & Compliance to ensure that the portfolio remains credit worthy and within the policies of the bank.
External:
* Designated point of contact with IC clients, acting as a trusted advisor/value added partner to clients
* Peers in the Corporate Banking sector
Key Roles and Responsibilities
* Lead the origination and client relationship management for a portfolio of International Corporate Clients
* Focus on a range of Corporate banking products and services, with emphasis on those delivering NFR
* Active engagement and high level ('c' suite) contacts with senior executives within clients
* Maintain a strong working relationship with Credit, Legal and Compliance and other key stakeholders
Strategy
* Lead the development and implementation of the client strategy for the designated portfolio as identified through the Account Planning process
* Accountability for delivering financial performance objectives (revenues, costs, RoRWA, etc)
* Accountability for all other objectives for the management and development of client relationships, specifically compliance (AML, CDD) and credit risk.
Business
* Actively originate new business and grow the franchise by capitalising on bank competitive attributes (eg Network, Transaction Banking etc), whilst selectively developing new relationships where required.
* Engage senior management and decision makers of key clients to improve the quality of dialogue with clients, promoting a move away from 'transactional' reactive client coverage to consistent value added partner/trusted advisor status. Anticipate clients' needs and provide strategic advice, bringing in the relevant product and industry partners as appropriate.
* Maximise the profitable revenue to the Bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships both at the most senior level as well as at the operating level in the clients in the designated portfolio.
* Professionally represent Standard Chartered within region and internationally.
* Bring strategic thought to how the corporate landscape regionally/globally is changing and where areas of international growth lie.
* Ensure that industry and product knowledge is continually developed.
* Stay abreast and anticipate the developments of the Industries in which our clients operate
Processes
* Proactively manage the designated client portfolio to ensure:
* Close ties exist with key stakeholders eg. Financial Markets, Transaction Banking, Corporate Finance Risk, Country CEOs, Service Delivery, etc.
* Risks are appropriately identified and managed.
* The client portfolio is managed in compliance with the regulatory environment, keeping up to date with applicable changes and Group policies with ability to contribute to policy formulation
* Key regulatory risks and concerns are raised into the governance framework throughout the IC team
* All sales disciplines are adhered in accordance with IC/CIB standards ie Account Planning, Call Reports, Deal Pipeline Management
* Develop opportunities through attendance at key Industry events as necessary.
Risk Management
* Take the initiative regarding regulatory, reputational and ethical matters, taking the initiative for providing proactive advice to clients as identified.
* Ensure that key regulatory risks and concerns are raised into the governance framework throughout the Corporate teams
Governance
* Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
* Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
* Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Key Stakeholders
Internal:
* Engage with product partners within the region and globally to ensure breadth and depth of client coverage and deepening.
* Engage with Client Managers on relevant client account management activities
* Consult with senior stakeholders in Risk and Legal & Compliance to ensure that the portfolio remains credit worthy and within the policies of the bank.
External:
* Designated point of contact with IC clients, acting as a trusted advisor/value added partner to clients
* Peers in the Corporate Banking sector
* Bachelor degree in Banking or Finance
preferred.
* Experience in banking or other relevant environment
* Risk & AML certified as stipulated by Bank policy
* Languages: English and/or local language skills as relevant to country requirements
* Corporate Banking Experience
* Products Knowledge
* Experience in banking or other relevant environment
* Risk & AML certified as stipulated by Bank policy
* Languages: English and/or local language skills as relevant to country requirements
* Corporate Banking Experience
* Products Knowledge
Standard Chartered Bank started in 1958 in UAE
with its first branch in Sharjah. The Group\\\\'s business gradually increased
in Dubai with the opening of several branches and today, Dubai is the
administrative hub of the Middle East and South Asia Region. In its 43rd year,
the Bank enjoys the position of having the most extensive branch network among foreign
international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an
international bank, focused on the established and emerging markets of Asia,
Africa, the Middle East and Latin America with an extensive global network of
more than 600 offices in over 50 countries. The three principal business groups
are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the
leading banks, offering an extensive range of products and services for
personal customers, local companies, multinational corporate and financial
institutions.
Apply Now
Branch Operations
Manager
Standard Chartered Bank - UAE
Jordan
Standard Chartered is a
leading international banking group committed to building a successful and
sustainable future for our people, our customers and the communities we serve.
With 1,700 branches and offices in 68 markets in Asia, Africa and the Middle East,
we offer exciting and challenging international career opportunities to over
89,000 employees.
Job Description
* Provide leadership to Branch Operations Team (Tellers and TSO's) by adherence to the Group's policy framework, driving best in class operational service and risk performance, managing a competitive cost structure and developing a pool of talented and competent people
* Managing the Branches to ensure delivery of quality service and maintenance of operational controls and continuous improvement in operational efficiency
* Establish a strong compliance culture and to promote the adoption of appropriate ethical and compliance standards in the conduct of business. To ensure proper check and control are in place at branches to avoid any potential losses and risks
* Surprise cash count for all branches at one spot checking every Quarter
* Drive end to end implementation and delivery of BAU activities of all RB reports and submission concerning cash area and transactions such as (GOAML etc.)
* Directly managing the operational activities and governance around safe lockers in the branches
Key Roles and Responsibilities
Key Attributes
* Establish and develop effective working relationship between branches and other supporting units of the bank
* Guide the branches in KYC matters and monitor the review process
* Implementation of Retail Bank Management Manual
* Implementation of Branch Operations Manual
* Implementation of Branch KCSA
* Implementation the update BCP within the branches
* Implementation of Significant Operational Risk Reporting
* Revisit LKRI and embed KRI within branches
* Monitor Trends of Cash Holding in Branches & provide feedback to Head CEPG on revisions of such limits (Branch-wise) on a quarterly basis
* Conduct Capacity analysis in Branches on a quarterly basis and report trends to Head CEPG for appropriate resourcing
Attributes
* Have independent checks on KCSA of branches on quarterly basis
* Ensure timely reporting of Quarterly returns to CBJ
* Ensure timely reporting of Deadlines
* Assist branches in day to day operational activities & provide timely guidance
* Conduct spot checks of branches
* Conduct a quarterly meeting of all TSOs
* Resolve potential risks in a timely manner
* Ensuring that Branches are prepared for all kinds of Regulatory/Internal & Group Audits & follow up for resolution of Comments raised by auditors
Ad-Hoc Projects
* Engage people and prepare second line of Defense
* Ensure proper training provide to all operations staff
* Identify the flaws in operational processes within branches and rectify them
* Implementation and Re-engineering of process flows
* Provide feedback on GAPs in the existing procedures/policies to BORM & Head CEPG for appropriate corrective actions
Job Description
* Provide leadership to Branch Operations Team (Tellers and TSO's) by adherence to the Group's policy framework, driving best in class operational service and risk performance, managing a competitive cost structure and developing a pool of talented and competent people
* Managing the Branches to ensure delivery of quality service and maintenance of operational controls and continuous improvement in operational efficiency
* Establish a strong compliance culture and to promote the adoption of appropriate ethical and compliance standards in the conduct of business. To ensure proper check and control are in place at branches to avoid any potential losses and risks
* Surprise cash count for all branches at one spot checking every Quarter
* Drive end to end implementation and delivery of BAU activities of all RB reports and submission concerning cash area and transactions such as (GOAML etc.)
* Directly managing the operational activities and governance around safe lockers in the branches
Key Roles and Responsibilities
Key Attributes
* Establish and develop effective working relationship between branches and other supporting units of the bank
* Guide the branches in KYC matters and monitor the review process
* Implementation of Retail Bank Management Manual
* Implementation of Branch Operations Manual
* Implementation of Branch KCSA
* Implementation the update BCP within the branches
* Implementation of Significant Operational Risk Reporting
* Revisit LKRI and embed KRI within branches
* Monitor Trends of Cash Holding in Branches & provide feedback to Head CEPG on revisions of such limits (Branch-wise) on a quarterly basis
* Conduct Capacity analysis in Branches on a quarterly basis and report trends to Head CEPG for appropriate resourcing
Attributes
* Have independent checks on KCSA of branches on quarterly basis
* Ensure timely reporting of Quarterly returns to CBJ
* Ensure timely reporting of Deadlines
* Assist branches in day to day operational activities & provide timely guidance
* Conduct spot checks of branches
* Conduct a quarterly meeting of all TSOs
* Resolve potential risks in a timely manner
* Ensuring that Branches are prepared for all kinds of Regulatory/Internal & Group Audits & follow up for resolution of Comments raised by auditors
Ad-Hoc Projects
* Engage people and prepare second line of Defense
* Ensure proper training provide to all operations staff
* Identify the flaws in operational processes within branches and rectify them
* Implementation and Re-engineering of process flows
* Provide feedback on GAPs in the existing procedures/policies to BORM & Head CEPG for appropriate corrective actions
Other Responsibilities
* Responsible for ensuring that the branches achieve timely and accurate processing of deliverables in a personalized environment
* Regular surprise audit checks on daily transactions relating to branches operational process including cheque deposits/withdrawals, clearing and collection items, encashment from FCY a/c's and maintenance of cheque books
* To ensure monthly reconciliation of all cash suspense accounts in branches
* Spot Checks on SIGCAP
* Resolving investigations and inquiries initiated by TSO to the specified standard
* Liaison with Branch Managers to ensure that adequate support is provided in facilitating the branch's service delivery standards
* Regular Monitoring of all activities pertaining to ATM operations and ensuring that ATM cash is balanced in all branches
* Proactively monitoring the ATM downtime to maximize customer satisfaction and responsible for resolution of all technical issues through close coordination with Information Technology and hardware suppliers
* Monitor control of TSOs over ATM cash including replenishment of cash and all supplies, and looking after the physical aspects of the machine including disposal of captured cards
* Supervision and monitoring through TSOs in all branches for ATM card issues and reconciliations
* Investigation and resolution of all abnormalities relating to ATM transactions
* Regular review of systems and controls on quarterly basis, identifying bottlenecks and control weaknesses with a view to achieving improvements, in liaison with Operations, Information Technology, Compliance and BM / TSO
* Ensuring that all departmental activities are carried out strictly in accordance with the laid down policies and procedures of the Group and Central Bank Compliance guidelines
* Monitoring interim/daily limit excess of respective area branches and taking immediate action for resolution of overdrafts under direction from the Head CEPG
* Conduct spot checks on dual control over cash along with daily monitoring of cash holding levels to attain optimum holding levels
* Maintenance of Key Registers is done in proper and standard order
* Review of controls on a regular basis contributing to sound operational health leading to compliance with the group and Central Bank guidelines
* Awareness of Group Operational Risk Policies & its components, ensuring implementation in spirit & substance
* Contribute to achieving acceptable audit rating in Group Audit
* Initiate know-your-customer practice for Branch Banking
* Ensure the implementation and adherence of New Branch operations manual in all folks of the Branch operations
* Ensure the process SAR is followed by every staff member in accordance with Group Standards
* Contain period-end operational losses for Branches
* Lead, motivate, train and coach all front-end staff in different areas to ensure that their technical & core competencies are developed to full potential
* Maintain high level of employee productivity and efficiency, with a view to ensuring that identified promising staff members are appropriately trained, well motivated, with strong customer focus in order to provide high quality of service
* Manage and direct top-tier managerial and other staff members to ensure better utilization of their capabilities and maximum efficiency with minimum cost
* Active management of staffing capacity, recruitment and manpower planning
* Monthly organization of workflow and staff levels, and coaching/training where necessary for improved performance
* To assist the branches in creation and maintenance of a compliance culture
* Undertake periodic Monitoring as required regulations, Group Standards and Controls (SRGSC) and generate timely and accurate compliance reports - CRM. (i.e. check transactions and report findings, exceptions and results from such monitoring / testing activities)
* Ensure control of Safe Deposit Locker operations as per guidelines/procedures laid down in Branch Operations Manual
* To act as dual custodian of a Safe Custody Lockers as and when required to ensure the compliance with departmental operating instructions and other circulars of instructional nature relating to Safe Custody Lockers
* Monitor the exercise of Locker Breakage in branches for delinquent lockers
* Health and Safety policy is being abided by the respective branches
* Compliance of KYC/AML policy & procedures in accordance with Group Policies & Local Regulatory Policies without any exception
* Responsible for ensuring that the branches achieve timely and accurate processing of deliverables in a personalized environment
* Regular surprise audit checks on daily transactions relating to branches operational process including cheque deposits/withdrawals, clearing and collection items, encashment from FCY a/c's and maintenance of cheque books
* To ensure monthly reconciliation of all cash suspense accounts in branches
* Spot Checks on SIGCAP
* Resolving investigations and inquiries initiated by TSO to the specified standard
* Liaison with Branch Managers to ensure that adequate support is provided in facilitating the branch's service delivery standards
* Regular Monitoring of all activities pertaining to ATM operations and ensuring that ATM cash is balanced in all branches
* Proactively monitoring the ATM downtime to maximize customer satisfaction and responsible for resolution of all technical issues through close coordination with Information Technology and hardware suppliers
* Monitor control of TSOs over ATM cash including replenishment of cash and all supplies, and looking after the physical aspects of the machine including disposal of captured cards
* Supervision and monitoring through TSOs in all branches for ATM card issues and reconciliations
* Investigation and resolution of all abnormalities relating to ATM transactions
* Regular review of systems and controls on quarterly basis, identifying bottlenecks and control weaknesses with a view to achieving improvements, in liaison with Operations, Information Technology, Compliance and BM / TSO
* Ensuring that all departmental activities are carried out strictly in accordance with the laid down policies and procedures of the Group and Central Bank Compliance guidelines
* Monitoring interim/daily limit excess of respective area branches and taking immediate action for resolution of overdrafts under direction from the Head CEPG
* Conduct spot checks on dual control over cash along with daily monitoring of cash holding levels to attain optimum holding levels
* Maintenance of Key Registers is done in proper and standard order
* Review of controls on a regular basis contributing to sound operational health leading to compliance with the group and Central Bank guidelines
* Awareness of Group Operational Risk Policies & its components, ensuring implementation in spirit & substance
* Contribute to achieving acceptable audit rating in Group Audit
* Initiate know-your-customer practice for Branch Banking
* Ensure the implementation and adherence of New Branch operations manual in all folks of the Branch operations
* Ensure the process SAR is followed by every staff member in accordance with Group Standards
* Contain period-end operational losses for Branches
* Lead, motivate, train and coach all front-end staff in different areas to ensure that their technical & core competencies are developed to full potential
* Maintain high level of employee productivity and efficiency, with a view to ensuring that identified promising staff members are appropriately trained, well motivated, with strong customer focus in order to provide high quality of service
* Manage and direct top-tier managerial and other staff members to ensure better utilization of their capabilities and maximum efficiency with minimum cost
* Active management of staffing capacity, recruitment and manpower planning
* Monthly organization of workflow and staff levels, and coaching/training where necessary for improved performance
* To assist the branches in creation and maintenance of a compliance culture
* Undertake periodic Monitoring as required regulations, Group Standards and Controls (SRGSC) and generate timely and accurate compliance reports - CRM. (i.e. check transactions and report findings, exceptions and results from such monitoring / testing activities)
* Ensure control of Safe Deposit Locker operations as per guidelines/procedures laid down in Branch Operations Manual
* To act as dual custodian of a Safe Custody Lockers as and when required to ensure the compliance with departmental operating instructions and other circulars of instructional nature relating to Safe Custody Lockers
* Monitor the exercise of Locker Breakage in branches for delinquent lockers
* Health and Safety policy is being abided by the respective branches
* Compliance of KYC/AML policy & procedures in accordance with Group Policies & Local Regulatory Policies without any exception
Standard Chartered Bank started in 1958 in UAE
with its first branch in Sharjah. The Group\\\\'s business gradually increased
in Dubai with the opening of several branches and today, Dubai is the
administrative hub of the Middle East and South Asia Region. In its 43rd year,
the Bank enjoys the position of having the most extensive branch network among
foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an
international bank, focused on the established and emerging markets of Asia,
Africa, the Middle East and Latin America with an extensive global network of
more than 600 offices in over 50 countries. The three principal business groups
are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the
leading banks, offering an extensive range of products and services for
personal customers, local companies, multinational corporate and financial
institutions.
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