Operations
Procurement Manager
Serco
UAE
Serco Middle East spends
approximately £160 million with third party suppliers every year. Procurement
is responsible for managing all third party supplier arrangements including
sourcing and contracting, contract lifecycle management and commercial supplier
management to deliver competitive advantage to Serco.
Overall responsibilities of this role is to deliver end to end project solutions and deliverables that cover:
• Design, implementation and improved sourcing strategies, which deliver value for money and innovation in accordance with the agreed procurement strategy and business plans
• Cloud based supplier systems that cover supplier onboarding, contract management, tendering, savings and project management techniques
• Strategic supplier selection and expanded service and product database
• Development and negotiation of all supplier contracts
• Combining cross-functional teams, supplier relationships, technology and organisational capabilities into successful programmes
The key characteristics of this role are around the ability to:
• Project manage complex deliverables
• Implement new technologies
• Work under pressure to tight deadlines
• Act as a role model of professional procurement practice,
• Deliver high quality solutions to meet the needs of the organisation,
• Have significant coverage and commercial influence over Serco’s third party expenditure.
Structure and reporting relationship
Executive - CFO Middle East
Group Manager - Head of Procurement Middle East
Manager - Operations Procurement Manager - Procurement Manager Bids
Reports - Procurement Specialist (Grade 15) - Buying Support Administrator (Grade 12) - Procurement Process and Compliance Specialist (Grade 17) - Sourcing Lead (Grade 14)
Based on the specific requirement of the role
Key accountabilities
Strategy Development
• Communicates strongly in all aspects of the Procurement function to the SME business
• Understands Serco & SME business strategy and how it impacts Procurement
• Designs and implements category strategies that deliver financial and other performance targets such as service, supply chain and risk management
• Undertakes rigorous business requirements analysis and aligns category strategies at all levels
Managing Complexity
• Work in a multi layered matrix organization, with competing priorities, must prioritise rigorously and consistently
• Manages large and complex supplier relationships and categories of expenditure
People Management
• Develops strong relationships with stakeholders to understand the business’ needs and maintains relevant stakeholder maps, ensuring issues are understood and accounted for in the development of standardised working procedures
Negotiations
• Support the negotiation of agreements, which will be predominantly local to region for goods and services
• Develops and implements rigorous contracts for all critical, strategic and approved suppliers within the categories, incorporating service level agreements and continuous improvement targets
Technical Ability
• Develops and maintains detailed supply market knowledge and tools that drive innovative sourcing solutions
• Follows and implements appropriate process and policies to support category management e.g. demand challenge, budget planning, benchmarking to ensure improved procurement performance
Quality Management
• Facilitate and support the quality assurance and works with Procurement teams
Teamwork
• Able to seek participation and diverse viewpoints from all team contributors
• Can also operate well within a team environment
Supplier Management
• Support in the development and deployment of global standards, tools and working practices to improve supplier performance management within Serco
• Implements appropriate supplier management plans and manages reviews for strategic/critical preferred suppliers
Portfolio management
• Support multiple projects across a specific number of business critical issues
• Continues to look at efficient and effective procurement solutions in the categories including innovation
Overall responsibilities of this role is to deliver end to end project solutions and deliverables that cover:
• Design, implementation and improved sourcing strategies, which deliver value for money and innovation in accordance with the agreed procurement strategy and business plans
• Cloud based supplier systems that cover supplier onboarding, contract management, tendering, savings and project management techniques
• Strategic supplier selection and expanded service and product database
• Development and negotiation of all supplier contracts
• Combining cross-functional teams, supplier relationships, technology and organisational capabilities into successful programmes
The key characteristics of this role are around the ability to:
• Project manage complex deliverables
• Implement new technologies
• Work under pressure to tight deadlines
• Act as a role model of professional procurement practice,
• Deliver high quality solutions to meet the needs of the organisation,
• Have significant coverage and commercial influence over Serco’s third party expenditure.
Structure and reporting relationship
Executive - CFO Middle East
Group Manager - Head of Procurement Middle East
Manager - Operations Procurement Manager - Procurement Manager Bids
Reports - Procurement Specialist (Grade 15) - Buying Support Administrator (Grade 12) - Procurement Process and Compliance Specialist (Grade 17) - Sourcing Lead (Grade 14)
Based on the specific requirement of the role
Key accountabilities
Strategy Development
• Communicates strongly in all aspects of the Procurement function to the SME business
• Understands Serco & SME business strategy and how it impacts Procurement
• Designs and implements category strategies that deliver financial and other performance targets such as service, supply chain and risk management
• Undertakes rigorous business requirements analysis and aligns category strategies at all levels
Managing Complexity
• Work in a multi layered matrix organization, with competing priorities, must prioritise rigorously and consistently
• Manages large and complex supplier relationships and categories of expenditure
People Management
• Develops strong relationships with stakeholders to understand the business’ needs and maintains relevant stakeholder maps, ensuring issues are understood and accounted for in the development of standardised working procedures
Negotiations
• Support the negotiation of agreements, which will be predominantly local to region for goods and services
• Develops and implements rigorous contracts for all critical, strategic and approved suppliers within the categories, incorporating service level agreements and continuous improvement targets
Technical Ability
• Develops and maintains detailed supply market knowledge and tools that drive innovative sourcing solutions
• Follows and implements appropriate process and policies to support category management e.g. demand challenge, budget planning, benchmarking to ensure improved procurement performance
Quality Management
• Facilitate and support the quality assurance and works with Procurement teams
Teamwork
• Able to seek participation and diverse viewpoints from all team contributors
• Can also operate well within a team environment
Supplier Management
• Support in the development and deployment of global standards, tools and working practices to improve supplier performance management within Serco
• Implements appropriate supplier management plans and manages reviews for strategic/critical preferred suppliers
Portfolio management
• Support multiple projects across a specific number of business critical issues
• Continues to look at efficient and effective procurement solutions in the categories including innovation
• An experienced procurement professional of
graduate calibre, ideally with a post-graduate qualification i.e. MSc/MBA, CPA,
CIPS with extensive knowledge of sourcing and supply chain management and
facilities management
Essential technical and professional skills and knowledge
• Ability to deliver in accordance with client imposed project timescales
• Ability to support the procurement of a variety of procurement categories
• Strong analytical skills
• Sound knowledge of procurement, in particular sourcing good practice and processes - supplier rationalisation, supplier development and measurement
• Demonstrates track record in supplier selection, negotiation and complex contract management, delivering cost, revenue and profit targets
• Experience of risk identification, evaluation and mitigation and liaison with legal support
• Experience of negotiating supplier contracts including complex service agreements
• Has proven commercial acumen with excellent negotiation skills
• Excellent presentation skills, both written and verbal
• Able to work both independently and as part of a team with the ability to engage with key stakeholders at all levels
• Flexible and calm under pressure with the ability to manage changing priorities
• Experience in sourcing and supplier selection and negotiation as well as supply chain solution design
• Passion for understanding customer’s critical issues and drivers and delivering compelling solutions to meet those challenges
• Strong understanding of key business and commercial issues within a public sector business services organisation. Will have worked in a complex changing environment with demanding business objectives in a competitive market sector
• Ability to engage credibly with senior stakeholders, developing and maintaining strong stakeholder relationships across a complex matrix organisation
Specific Requirements
• Is able to interact at all levels and with different cultures
• Is able to understand the business drivers that contribute to value
• Is able to influence and motivate when recommending a course of action
• Must have a flexible approach with an ability to adapt to a constantly changing environment
• Continually seeks improved and more efficient methods of working
• Works in a pressured environment
• A willingness and ability to travel in the GCC, if required
Additional dimensions, KPIs or special features of the role
• Organisational and PMO skills
• Time management skills
• Communication skills
Any other role specific leadership attributes
• Demonstrates gravitas in meetings with senior stakeholders, both within the business and externally with potential customers
• Has the capability to understand the bigger picture / strategic context and translate this into compelling solutions and detailed business requirements
• Shows creativity and flexibility in developing innovative, leading edge solutions
Essential technical and professional skills and knowledge
• Ability to deliver in accordance with client imposed project timescales
• Ability to support the procurement of a variety of procurement categories
• Strong analytical skills
• Sound knowledge of procurement, in particular sourcing good practice and processes - supplier rationalisation, supplier development and measurement
• Demonstrates track record in supplier selection, negotiation and complex contract management, delivering cost, revenue and profit targets
• Experience of risk identification, evaluation and mitigation and liaison with legal support
• Experience of negotiating supplier contracts including complex service agreements
• Has proven commercial acumen with excellent negotiation skills
• Excellent presentation skills, both written and verbal
• Able to work both independently and as part of a team with the ability to engage with key stakeholders at all levels
• Flexible and calm under pressure with the ability to manage changing priorities
• Experience in sourcing and supplier selection and negotiation as well as supply chain solution design
• Passion for understanding customer’s critical issues and drivers and delivering compelling solutions to meet those challenges
• Strong understanding of key business and commercial issues within a public sector business services organisation. Will have worked in a complex changing environment with demanding business objectives in a competitive market sector
• Ability to engage credibly with senior stakeholders, developing and maintaining strong stakeholder relationships across a complex matrix organisation
Specific Requirements
• Is able to interact at all levels and with different cultures
• Is able to understand the business drivers that contribute to value
• Is able to influence and motivate when recommending a course of action
• Must have a flexible approach with an ability to adapt to a constantly changing environment
• Continually seeks improved and more efficient methods of working
• Works in a pressured environment
• A willingness and ability to travel in the GCC, if required
Additional dimensions, KPIs or special features of the role
• Organisational and PMO skills
• Time management skills
• Communication skills
Any other role specific leadership attributes
• Demonstrates gravitas in meetings with senior stakeholders, both within the business and externally with potential customers
• Has the capability to understand the bigger picture / strategic context and translate this into compelling solutions and detailed business requirements
• Shows creativity and flexibility in developing innovative, leading edge solutions
Serco is a FTSE 250 international service
company which combines commercial know-how with a deep public service ethos.
Serco customers are
looking for expertise in managing their people, processes, technology and
assets more effectively. We advise economic decision makers, design innovative
solutions, integrate systems and - most of all - deliver quality services
directly to the public.
Serco supplies to
governments, government enterprise, agencies and companies who seek a trusted
outsourcing partner with a solid track-record of service excellence. Serco
people offer operational, logistical and technical expertise in the Transport,
Justice and Immigration, Defence, Education and Healthcare industries as well
as in the commercial sectors of Facilities Management.
Serco Middle East have
been in the Region since 1947, starting out delivering Air Traffic Control
Services in Bahrain; a service we are proudly still running today and have
expanded to include many other Airports in the region.
We have expanded
significantly since that time across the UAE, Saudi Arabia and Qatar. We have
been supporting the RTA to operate the Dubai Metro since 2009, are preparing to
launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim
in 2016. We deliver Facility Management services to both Cleveland Clinic and
Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi
Arabia and a range of educational and commercial properties in the UAE. We also
deliver postgraduate education to Officers in the Qatar Armed Forces through
the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core
values, and creating a positive environment for employees to thrive, we look
forward to a bright future as we continue to grow with the region.
Apply Now
Procurement
Manager Bids
Serco
UAE
Serco Middle East spends
approximately £160 million with third party suppliers every year. Procurement
is responsible for managing all third party supplier arrangements including
sourcing and contracting, contract lifecycle management and commercial supplier
management to deliver competitive advantage to Serco.
This role provides procurement support to strategically important bids across Serco’s Middle East Divisions.
Overall responsibilities of this role is to deliver end to end project solutions and deliverables for new bids that cover:
• Design, implementation and improved sourcing strategies, which deliver value for money and innovation in accordance with the agreed procurement strategy and business plans
• Cloud based supplier systems that cover supplier onboarding, contract management, tendering, savings and project management techniques
• Development and negotiation of all supplier contracts
• Combining cross-functional teams, supplier relationships, technology and organisational capabilities into successful programmes
The opportunities which Serco is bidding will require procurement input across a complete range of third party spend categories, in particular:
• Facilities Management (full range of Soft and Hard FM)
• Information & Communications Technology (ICT)
• Professional Services
Working closely with internal Bid Teams, Serco’s wider business development community and Serco’s Central Procurement team, the individual will be responsible for:
• Interpreting client requirements
• Estimating the purchased costs of less critical categories and for more critical bid categories
• Clarifying client requirements into specifications for suppliers
• Obtaining & negotiating suppliers’ commercial proposals whilst managing contractual risks
• Delivering to client timescales during the mobilisation period
Driving greater value for money and innovation, from Serco’s supplier base across a range of categories, is seen as a key focus for future bids.
The role is expected to enable these bids to offer compelling solutions and competitive pricing to the end customer, through optimised costs, innovation and quality, whilst minimising Serco’s delivery risks.
In addition, Serco is developing its value propositions in support of future growth. This role is expected to leverage the capabilities of the supply chain to contribute to the improvement of these propositions by codifying and capturing the knowledge developed on bids in such a way that it can be reused for future bids and Business as Usual.
The key characteristics of this role are around the ability to:
• Project manage complex deliverables
• Implement new technologies
• Work under pressure to tight deadlines
• Act as a role model of professional procurement practice,
• Deliver high quality solutions to meet the needs of the organisation,
• Have significant coverage and commercial influence over Serco’s third party expenditure.
Structure and reporting relationship
Executive: CFO Middle East
Group Manager: Head of Procurement Middle East
Manager: Operations Procurement Manager - Procuremnet Manager Bids
Reports: Sourcing Lead - Specialist
Key accountabilities
Bid support
• Provides procurement support to specific bids in line with the SMS (Serco Management System) and Serco’s Bid Methodology. Provides the key interface between a specific Bid Team and Central Procurement
• Responsible for interpreting and helping facilitate the thinking around client requirements, estimating the volumes and purchased costs of less critical categories and for more critical bid categories; clarifying client requirements into specifications for suppliers, obtaining & negotiating suppliers’ commercial proposals whilst managing contractual risks, and delivering to client timescales
• Where appropriate, and with legal support, manages the offsetting of customer imposed risks to suppliers through the development of appropriate contracted relationships with suppliers
• Ensures bid alignment with Serco’s evolving procurement category strategies
• Leads / facilities appropriate supplier / cross-functional workshops to seek and implement innovative and value adding proposals from suppliers
• Supports the bid team in drafting compelling bid responses to procurement & supply chain related responses, collaborating with technical / operation, legal & commercial colleagues as necessary to provide the optimal responses
• Helps make a visible contribution to Serco’s bid win rate by delivering maximum commercial benefit, optimum risk transfer and innovative and quality supply chain solutions
Proposition support
• Captures the knowledge developed during the bid (cost estimates, specifications, benchmarking information, assumptions, market assessments, procurement-related bid responses) for reuse on similar future bids
Transition support
• Works with the Bid Team on developing and implementing a detailed transition plan for phasing in/out of supplier contracts at contract start and identifies associated assumptions, risks and issues
This role provides procurement support to strategically important bids across Serco’s Middle East Divisions.
Overall responsibilities of this role is to deliver end to end project solutions and deliverables for new bids that cover:
• Design, implementation and improved sourcing strategies, which deliver value for money and innovation in accordance with the agreed procurement strategy and business plans
• Cloud based supplier systems that cover supplier onboarding, contract management, tendering, savings and project management techniques
• Development and negotiation of all supplier contracts
• Combining cross-functional teams, supplier relationships, technology and organisational capabilities into successful programmes
The opportunities which Serco is bidding will require procurement input across a complete range of third party spend categories, in particular:
• Facilities Management (full range of Soft and Hard FM)
• Information & Communications Technology (ICT)
• Professional Services
Working closely with internal Bid Teams, Serco’s wider business development community and Serco’s Central Procurement team, the individual will be responsible for:
• Interpreting client requirements
• Estimating the purchased costs of less critical categories and for more critical bid categories
• Clarifying client requirements into specifications for suppliers
• Obtaining & negotiating suppliers’ commercial proposals whilst managing contractual risks
• Delivering to client timescales during the mobilisation period
Driving greater value for money and innovation, from Serco’s supplier base across a range of categories, is seen as a key focus for future bids.
The role is expected to enable these bids to offer compelling solutions and competitive pricing to the end customer, through optimised costs, innovation and quality, whilst minimising Serco’s delivery risks.
In addition, Serco is developing its value propositions in support of future growth. This role is expected to leverage the capabilities of the supply chain to contribute to the improvement of these propositions by codifying and capturing the knowledge developed on bids in such a way that it can be reused for future bids and Business as Usual.
The key characteristics of this role are around the ability to:
• Project manage complex deliverables
• Implement new technologies
• Work under pressure to tight deadlines
• Act as a role model of professional procurement practice,
• Deliver high quality solutions to meet the needs of the organisation,
• Have significant coverage and commercial influence over Serco’s third party expenditure.
Structure and reporting relationship
Executive: CFO Middle East
Group Manager: Head of Procurement Middle East
Manager: Operations Procurement Manager - Procuremnet Manager Bids
Reports: Sourcing Lead - Specialist
Key accountabilities
Bid support
• Provides procurement support to specific bids in line with the SMS (Serco Management System) and Serco’s Bid Methodology. Provides the key interface between a specific Bid Team and Central Procurement
• Responsible for interpreting and helping facilitate the thinking around client requirements, estimating the volumes and purchased costs of less critical categories and for more critical bid categories; clarifying client requirements into specifications for suppliers, obtaining & negotiating suppliers’ commercial proposals whilst managing contractual risks, and delivering to client timescales
• Where appropriate, and with legal support, manages the offsetting of customer imposed risks to suppliers through the development of appropriate contracted relationships with suppliers
• Ensures bid alignment with Serco’s evolving procurement category strategies
• Leads / facilities appropriate supplier / cross-functional workshops to seek and implement innovative and value adding proposals from suppliers
• Supports the bid team in drafting compelling bid responses to procurement & supply chain related responses, collaborating with technical / operation, legal & commercial colleagues as necessary to provide the optimal responses
• Helps make a visible contribution to Serco’s bid win rate by delivering maximum commercial benefit, optimum risk transfer and innovative and quality supply chain solutions
Proposition support
• Captures the knowledge developed during the bid (cost estimates, specifications, benchmarking information, assumptions, market assessments, procurement-related bid responses) for reuse on similar future bids
Transition support
• Works with the Bid Team on developing and implementing a detailed transition plan for phasing in/out of supplier contracts at contract start and identifies associated assumptions, risks and issues
Graduate calibre, ideally with a postgraduate
qualification such as an MSc/MBA or professional qualification such as MCIPS,
Certified Practising Accountant (or commensurate experience within a similar
organisation)
Essential technical and professional skills and knowledge
• Ability to manage the ambiguities that are often a feature of bids and to differentiate between the “vital few” and the “trivial many” issues, and act accordingly
• Ability to deliver in accordance with client imposed project timescales
• Ability to manage the procurement of a variety of procurement categories across a range of categories: Facilities Management (Hard & Soft), ICT and/or Professional Services
• Sound knowledge of procurement, in particular sourcing good practice and processes in the Middle East
• Demonstrates track record in supplier selection, negotiation and complex contract management, delivering cost, revenue and profit targets
• Experience of risk identification, evaluation and mitigation and liaison with legal support to develop appropriate contractual protections for bids
• Has proven commercial acumen with excellent negotiation skills
• Strong analytical skills (pivot tables, look-ups) etc.
• Excellent presentation skills, both written and verbal
• Able to work both independently and as part of a team with the ability to engage with key stakeholders at all levels
• Flexible and calm under pressure with the ability to manage changing priorities
Specific Requirements
• Is able to interact at all levels and with different cultures
• Is able to understand the business drivers that contribute to value
• Is able to influence and motivate when recommending a course of action
• Must have a flexible approach with an ability to adapt to a constantly changing environment
• Continually seeks improved and more efficient methods of working
• Works in a pressured environment
• A willingness and ability to travel in the GCC, if required
Essential experiences
• Experience in sourcing and supplier selection and negotiation as well as supply chain solution design in relation to major bids
• Passion for understanding customer’s critical issues and drivers and delivering compelling solutions to meet those challenges
• Strong understanding of key business and commercial issues within a public sector business services organisation.
• Will have worked in a complex changing and ambiguous environment with demanding business objectives in a competitive market sector
• Ability to engage credibly with senior stakeholders, developing and maintaining strong stakeholder relationships across a complex matrix organisation
Additional dimensions, KPIs or special features of the role
• Strong relationship management skills, acting as the Procurement Lead for a particular bid(s) and or transition activity, being the key interface between the Business Unit and Central Procurement / Corporate Shared Services
• Comfortable working with ambiguity and changing priorities in a fluid, fast-paced, deadline-driven project environment
Any other role specific leadership attributes
• Demonstrates gravitas in meetings with senior stakeholders, both within the business and externally with potential customers
• Has the capability to understand the bigger picture / strategic context and translate this into compelling solutions and detailed business requirements
• Shows creativity and flexibility in developing innovative, leading edge solutions
Essential technical and professional skills and knowledge
• Ability to manage the ambiguities that are often a feature of bids and to differentiate between the “vital few” and the “trivial many” issues, and act accordingly
• Ability to deliver in accordance with client imposed project timescales
• Ability to manage the procurement of a variety of procurement categories across a range of categories: Facilities Management (Hard & Soft), ICT and/or Professional Services
• Sound knowledge of procurement, in particular sourcing good practice and processes in the Middle East
• Demonstrates track record in supplier selection, negotiation and complex contract management, delivering cost, revenue and profit targets
• Experience of risk identification, evaluation and mitigation and liaison with legal support to develop appropriate contractual protections for bids
• Has proven commercial acumen with excellent negotiation skills
• Strong analytical skills (pivot tables, look-ups) etc.
• Excellent presentation skills, both written and verbal
• Able to work both independently and as part of a team with the ability to engage with key stakeholders at all levels
• Flexible and calm under pressure with the ability to manage changing priorities
Specific Requirements
• Is able to interact at all levels and with different cultures
• Is able to understand the business drivers that contribute to value
• Is able to influence and motivate when recommending a course of action
• Must have a flexible approach with an ability to adapt to a constantly changing environment
• Continually seeks improved and more efficient methods of working
• Works in a pressured environment
• A willingness and ability to travel in the GCC, if required
Essential experiences
• Experience in sourcing and supplier selection and negotiation as well as supply chain solution design in relation to major bids
• Passion for understanding customer’s critical issues and drivers and delivering compelling solutions to meet those challenges
• Strong understanding of key business and commercial issues within a public sector business services organisation.
• Will have worked in a complex changing and ambiguous environment with demanding business objectives in a competitive market sector
• Ability to engage credibly with senior stakeholders, developing and maintaining strong stakeholder relationships across a complex matrix organisation
Additional dimensions, KPIs or special features of the role
• Strong relationship management skills, acting as the Procurement Lead for a particular bid(s) and or transition activity, being the key interface between the Business Unit and Central Procurement / Corporate Shared Services
• Comfortable working with ambiguity and changing priorities in a fluid, fast-paced, deadline-driven project environment
Any other role specific leadership attributes
• Demonstrates gravitas in meetings with senior stakeholders, both within the business and externally with potential customers
• Has the capability to understand the bigger picture / strategic context and translate this into compelling solutions and detailed business requirements
• Shows creativity and flexibility in developing innovative, leading edge solutions
Serco is a FTSE 250 international service
company which combines commercial know-how with a deep public service ethos.
Serco customers are
looking for expertise in managing their people, processes, technology and
assets more effectively. We advise economic decision makers, design innovative
solutions, integrate systems and - most of all - deliver quality services
directly to the public.
Serco supplies to
governments, government enterprise, agencies and companies who seek a trusted
outsourcing partner with a solid track-record of service excellence. Serco
people offer operational, logistical and technical expertise in the Transport,
Justice and Immigration, Defence, Education and Healthcare industries as well
as in the commercial sectors of Facilities Management.
Serco Middle East have
been in the Region since 1947, starting out delivering Air Traffic Control
Services in Bahrain; a service we are proudly still running today and have
expanded to include many other Airports in the region.
We have expanded
significantly since that time across the UAE, Saudi Arabia and Qatar. We have been
supporting the RTA to operate the Dubai Metro since 2009, are preparing to
launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim
in 2016. We deliver Facility Management services to both Cleveland Clinic and
Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi
Arabia and a range of educational and commercial properties in the UAE. We also
deliver postgraduate education to Officers in the Qatar Armed Forces through
the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core
values, and creating a positive environment for employees to thrive, we look
forward to a bright future as we continue to grow with the region.
Apply Now
Civil Engineer
Serco
Qatar
Reporting to: Head of
Civil Engineering
Division / Function: Engineering & Maintenance
Base location: Qatar
Key purpose
The purpose of this position is to supervise and lead a number of Civil Teams to provide effective inspection, engineering and maintenance covering the building structures of stations, depots, system ancillary buildings, sub-stations, cutting embankments and walls, tunnels, car parks, signage and related ground level infrastructure for the metro system.
Structure and reporting relationship:
This role sits within Engineering & Maintenance Department reporting to the Head of Civil Engineering.
Key accountabilities
Customers
• Carry out 24-hour on-call responsibility for incidents and emergency within its section
Operational Excellence
• Lead and give guidance to a number of Civil teams and subcontractors to carry out all level of preventive and corrective maintenance activities and minor modifications in building structures of stations, depots, system ancillary buildings, sub-stations, cutting embankments and walls, tunnels, car parks, signage and related ground level infrastructure
• Plan and allocate resources to all aspects of maintenance activities on a day-to-day basis;
• Carry out maintenance activities out in field on safety critical problem of building and structure where required
• Follow the appropriate procedures and work instructions of maintenance to ensure compliance with the requirements
• Assist subordinates with the job familiarisation and to provide training and assessment where required
• Assist Head of Civil Engineering in maintenance planning and program building structure maintenance works
• Give guidance to Civil Team Leaders to maintain accurate records of building and structure maintenance works accomplished and other information using a computerized maintenance management system
• Assist the Head of Civil Engineering or other technical support staff to implement complex systems or new projects
• Conduct performance review, disciplinary and grievance for Civil Inspectors and Civil Team Leaders
• Conduct disciplinary and grievance for Civil Inspectors, Civil Team Leaders and Civil Technicians
• Perform shift and emergency duties when required
• Drive work vehicles when responding to emergencies and when required on duty
• Liaise with 3rd parties to gain access to perform preventative and corrective maintenance activities to structures and buildings
• Undertake all work in accordance with approved standards, procedures and work instructions
• Undertake assurance activities to ensure planned work is undertaken on time and to the required standards
People and Culture
• Perform and carry out other duties as instructed / directed by the Head of Civil Engineering
HSQE
• Lead the safety and environmental awareness in order to promote positive safety and environmental behaviours amongst the Civils teams working on Qatar Rail’s assets
• Awareness of the Integrated Management System and the content of the Safety, Assurance & Environment and Information Security Policy Statements
• Understand the personal responsibilities and contribution of their staff (including subcontractors) in achieving compliance with the Integrated Management System, Competence Management System requirements, control measures and legal requirements;
• Ensure any environmental impacts, job safety analysis, information security risk assessments and competence assessments within their area of responsibility are embedded in the management systems, and communicated to those affected with a complete understanding of the potential consequences of departure from the arrangements in place;
• Exercise a personal duty of care for their own health, safety and welfare including those affected by the acts or omissions and promote the same within their area of responsibility;
• Use safety equipment (including PPE) as required and ensure that this is also enforced within their departments amongst direct staff, subcontractors and third parties working in Serco’s controlled premises/systems
• Ensure that a good SAE and Information Security culture is promoted within their departments amongst their peers, subcontractors and third parties
• Lead by example ensuring ways to conserve energy, water and resources that minimize the generation of waste within their area of responsibility
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Promote a good SAE and Information Security culture amongst their peers, subcontractors and third parties;
• Conduct regular reviews on the SAE and Information Security Performance within their departments for continuous improvements
• Carry out regular health and safety tours and inspections at various locations.
Division / Function: Engineering & Maintenance
Base location: Qatar
Key purpose
The purpose of this position is to supervise and lead a number of Civil Teams to provide effective inspection, engineering and maintenance covering the building structures of stations, depots, system ancillary buildings, sub-stations, cutting embankments and walls, tunnels, car parks, signage and related ground level infrastructure for the metro system.
Structure and reporting relationship:
This role sits within Engineering & Maintenance Department reporting to the Head of Civil Engineering.
Key accountabilities
Customers
• Carry out 24-hour on-call responsibility for incidents and emergency within its section
Operational Excellence
• Lead and give guidance to a number of Civil teams and subcontractors to carry out all level of preventive and corrective maintenance activities and minor modifications in building structures of stations, depots, system ancillary buildings, sub-stations, cutting embankments and walls, tunnels, car parks, signage and related ground level infrastructure
• Plan and allocate resources to all aspects of maintenance activities on a day-to-day basis;
• Carry out maintenance activities out in field on safety critical problem of building and structure where required
• Follow the appropriate procedures and work instructions of maintenance to ensure compliance with the requirements
• Assist subordinates with the job familiarisation and to provide training and assessment where required
• Assist Head of Civil Engineering in maintenance planning and program building structure maintenance works
• Give guidance to Civil Team Leaders to maintain accurate records of building and structure maintenance works accomplished and other information using a computerized maintenance management system
• Assist the Head of Civil Engineering or other technical support staff to implement complex systems or new projects
• Conduct performance review, disciplinary and grievance for Civil Inspectors and Civil Team Leaders
• Conduct disciplinary and grievance for Civil Inspectors, Civil Team Leaders and Civil Technicians
• Perform shift and emergency duties when required
• Drive work vehicles when responding to emergencies and when required on duty
• Liaise with 3rd parties to gain access to perform preventative and corrective maintenance activities to structures and buildings
• Undertake all work in accordance with approved standards, procedures and work instructions
• Undertake assurance activities to ensure planned work is undertaken on time and to the required standards
People and Culture
• Perform and carry out other duties as instructed / directed by the Head of Civil Engineering
HSQE
• Lead the safety and environmental awareness in order to promote positive safety and environmental behaviours amongst the Civils teams working on Qatar Rail’s assets
• Awareness of the Integrated Management System and the content of the Safety, Assurance & Environment and Information Security Policy Statements
• Understand the personal responsibilities and contribution of their staff (including subcontractors) in achieving compliance with the Integrated Management System, Competence Management System requirements, control measures and legal requirements;
• Ensure any environmental impacts, job safety analysis, information security risk assessments and competence assessments within their area of responsibility are embedded in the management systems, and communicated to those affected with a complete understanding of the potential consequences of departure from the arrangements in place;
• Exercise a personal duty of care for their own health, safety and welfare including those affected by the acts or omissions and promote the same within their area of responsibility;
• Use safety equipment (including PPE) as required and ensure that this is also enforced within their departments amongst direct staff, subcontractors and third parties working in Serco’s controlled premises/systems
• Ensure that a good SAE and Information Security culture is promoted within their departments amongst their peers, subcontractors and third parties
• Lead by example ensuring ways to conserve energy, water and resources that minimize the generation of waste within their area of responsibility
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Promote a good SAE and Information Security culture amongst their peers, subcontractors and third parties;
• Conduct regular reviews on the SAE and Information Security Performance within their departments for continuous improvements
• Carry out regular health and safety tours and inspections at various locations.
• Higher diploma in civil engineering discipline
or equivalent
• Working knowledge of the strength of reinforced concrete, structural masonry and structural steel inspections, foundation testing, and corrosion studies
• Thorough understanding of the use, calibration and care of various electronic test equipment and ability to interpret instructions in a variety of written, verbal, pictorial forms in order to carry out the maintenance activities as required
• Ability to compile technical reports, routine business correspondence, prepare method statements and drawings as required
• Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
• Experience in operating mobile boom, scaffolding and etc.
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
• Holder of a valid local driving license with a good driving skill and experience
• Preferably with minimum of 2 years relevant working experience in the maintenance of buildings and structures activities, such as building maintenance works implementation and review
• 2 years of supervisory and management experience in supervising a team of Civil Inspectors to carry out the building and structural inspection activities and / or with minimum of 2 years working experience as Civil Team Leader to carry out maintenance activities
• Experience in supervising outsourced building structure maintenance subcontractors.
Additional/special features of the role
Scope and Complexity
• Typically responsible for a significant number of technical staff
• Is concerned with resourcing/manning to meet the tasks and for achievement of the task within, technical, cost and service parameters
• Providing technical leadership to Team Leaders and Technicians and providing support to Line Managers
Safety Critical Competencies
• Communicating with persons responsible for controlling movement of trains and electricity to power rail
• Installing and maintaining track, components or structures supporting the permanent way;
• Inspecting a structure carrying track work after being struck by vehicle or other large object;
• Controlling the movement of an engineering vehicle with the use of hand signals or verbal instructions to the driver
• Communicating with Controllers (Operations, Communications or Maintenance);
• Communicating with other persons responsible for driving, dispatching and controlling the movement of rail vehicles
• Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession
• Establishing, supervising and removing a safe system of work to protect the safety of persons working on or near the track
• Practical training or the supervision of practical training in any of the tasks defined as safety critical
• Working knowledge of the strength of reinforced concrete, structural masonry and structural steel inspections, foundation testing, and corrosion studies
• Thorough understanding of the use, calibration and care of various electronic test equipment and ability to interpret instructions in a variety of written, verbal, pictorial forms in order to carry out the maintenance activities as required
• Ability to compile technical reports, routine business correspondence, prepare method statements and drawings as required
• Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
• Experience in operating mobile boom, scaffolding and etc.
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
• Holder of a valid local driving license with a good driving skill and experience
• Preferably with minimum of 2 years relevant working experience in the maintenance of buildings and structures activities, such as building maintenance works implementation and review
• 2 years of supervisory and management experience in supervising a team of Civil Inspectors to carry out the building and structural inspection activities and / or with minimum of 2 years working experience as Civil Team Leader to carry out maintenance activities
• Experience in supervising outsourced building structure maintenance subcontractors.
Additional/special features of the role
Scope and Complexity
• Typically responsible for a significant number of technical staff
• Is concerned with resourcing/manning to meet the tasks and for achievement of the task within, technical, cost and service parameters
• Providing technical leadership to Team Leaders and Technicians and providing support to Line Managers
Safety Critical Competencies
• Communicating with persons responsible for controlling movement of trains and electricity to power rail
• Installing and maintaining track, components or structures supporting the permanent way;
• Inspecting a structure carrying track work after being struck by vehicle or other large object;
• Controlling the movement of an engineering vehicle with the use of hand signals or verbal instructions to the driver
• Communicating with Controllers (Operations, Communications or Maintenance);
• Communicating with other persons responsible for driving, dispatching and controlling the movement of rail vehicles
• Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession
• Establishing, supervising and removing a safe system of work to protect the safety of persons working on or near the track
• Practical training or the supervision of practical training in any of the tasks defined as safety critical
Serco is a FTSE 250 international service
company which combines commercial know-how with a deep public service ethos.
Serco customers are
looking for expertise in managing their people, processes, technology and
assets more effectively. We advise economic decision makers, design innovative
solutions, integrate systems and - most of all - deliver quality services
directly to the public.
Serco supplies to
governments, government enterprise, agencies and companies who seek a trusted
outsourcing partner with a solid track-record of service excellence. Serco
people offer operational, logistical and technical expertise in the Transport,
Justice and Immigration, Defence, Education and Healthcare industries as well
as in the commercial sectors of Facilities Management.
Serco Middle East have
been in the Region since 1947, starting out delivering Air Traffic Control
Services in Bahrain; a service we are proudly still running today and have
expanded to include many other Airports in the region.
We have expanded
significantly since that time across the UAE, Saudi Arabia and Qatar. We have
been supporting the RTA to operate the Dubai Metro since 2009, are preparing to
launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim
in 2016. We deliver Facility Management services to both Cleveland Clinic and
Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi
Arabia and a range of educational and commercial properties in the UAE. We also
deliver postgraduate education to Officers in the Qatar Armed Forces through
the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core
values, and creating a positive environment for employees to thrive, we look
forward to a bright future as we continue to grow with the region.
Apply Now
Procurement
Officer - Subject to Contract Award
Serco
Qatar
Reporting to: Procurement
Manager
Division / Function: Procurement
The purpose of this position is to provide effective non-technical procurement and logistics management and services.
Structure and reporting relationship:
This role sits within Procurement team reporting to Procurement Manager.
Key Accountabilities
Operational Excellence
• Maintain, update and administer information on electronic and hard copy procurement supplier files
• Maintain and update list of approved/preferred suppliers
• Research and review price discrepancies and resolve accounting issues
• Manage Serco Qatar Metro suppliers including but not limited to achieve cost savings via vendor selections, assist in the reviewing and developing favourable contract agreements, in addition to addressing and resolving delivery and billing problems
• Ensure Request For Quotation's for suppliers are performed, documented and accurate;
• Audit part quotes for both current and potential suppliers
• Administrate Request For Quotation process including compilation of packages, receipt, tracking of documents, analysis of responses and set-up of supplier files
• Maintain approved suppliers list including their information related to raising purchase orders and administer assigned categories and product codes
• Collaborate with administrative supports in maintaining the inventory storage and the inventory database on a regular basis
• Ensure the right products are delivered at the right time, the right place and at the right price;
• Maintain approved suppliers list including their information related to raising purchase orders and administer assigned categories and product codes
People and Culture
• Perform and carry out other duties as instructed / directed by the Commercial & Procurement Manager.
HSQE
• Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements
• Understanding of personal responsibilities and contribution to achieving compliance with the
• Integrated Management System requirements, (including but not limited to competence to
• perform safety critical roles, legal requirements, control measures arisen from environmental
• impacts and aspects, job safety analysis and information security risk assessment) and the
• potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above
• To exercise their personal duty of care for their own health, safety and welfare and for those
• affected by the acts or omissions
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties
• Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line
• Manager, Departmental Safety Meetings and any other appropriate available channels
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties
Division / Function: Procurement
The purpose of this position is to provide effective non-technical procurement and logistics management and services.
Structure and reporting relationship:
This role sits within Procurement team reporting to Procurement Manager.
Key Accountabilities
Operational Excellence
• Maintain, update and administer information on electronic and hard copy procurement supplier files
• Maintain and update list of approved/preferred suppliers
• Research and review price discrepancies and resolve accounting issues
• Manage Serco Qatar Metro suppliers including but not limited to achieve cost savings via vendor selections, assist in the reviewing and developing favourable contract agreements, in addition to addressing and resolving delivery and billing problems
• Ensure Request For Quotation's for suppliers are performed, documented and accurate;
• Audit part quotes for both current and potential suppliers
• Administrate Request For Quotation process including compilation of packages, receipt, tracking of documents, analysis of responses and set-up of supplier files
• Maintain approved suppliers list including their information related to raising purchase orders and administer assigned categories and product codes
• Collaborate with administrative supports in maintaining the inventory storage and the inventory database on a regular basis
• Ensure the right products are delivered at the right time, the right place and at the right price;
• Maintain approved suppliers list including their information related to raising purchase orders and administer assigned categories and product codes
People and Culture
• Perform and carry out other duties as instructed / directed by the Commercial & Procurement Manager.
HSQE
• Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements
• Understanding of personal responsibilities and contribution to achieving compliance with the
• Integrated Management System requirements, (including but not limited to competence to
• perform safety critical roles, legal requirements, control measures arisen from environmental
• impacts and aspects, job safety analysis and information security risk assessment) and the
• potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above
• To exercise their personal duty of care for their own health, safety and welfare and for those
• affected by the acts or omissions
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties
• Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line
• Manager, Departmental Safety Meetings and any other appropriate available channels
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties
• Ideally a degree holder or high diploma of
post-secondary education in business or public administration, science or a
related discipline
• Knowledge with ERP (enterprise resource planning) and PC literacy skills are essential;
• Excellent analytical skill is required
• Ability to demonstrate both good literacy and numeracy skills required for the role
• Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities
• A minimum of 5 years work experience in high volume procurement activities including contract administration and contract writing
Scope and Complexity
• Provides advice, guidance and interpretation
• Performs analysis, identifies trends and produces recommendations
• Requires external professional qualifications
• May co-ordinate the work of a small admin team consisting of 2 or 3 staff
• Individual contributor, plans for weeks ahead and fully proficient in applying established standards; applies subject matter knowledge
• Decisions made in specific areas or as part of complex/ specialized projects, in which the staff has comprehensive knowledge
• Individual contributor and acknowledged expert within Serco, involving mastery of a specialized discipline
• Knowledge with ERP (enterprise resource planning) and PC literacy skills are essential;
• Excellent analytical skill is required
• Ability to demonstrate both good literacy and numeracy skills required for the role
• Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities
• A minimum of 5 years work experience in high volume procurement activities including contract administration and contract writing
Scope and Complexity
• Provides advice, guidance and interpretation
• Performs analysis, identifies trends and produces recommendations
• Requires external professional qualifications
• May co-ordinate the work of a small admin team consisting of 2 or 3 staff
• Individual contributor, plans for weeks ahead and fully proficient in applying established standards; applies subject matter knowledge
• Decisions made in specific areas or as part of complex/ specialized projects, in which the staff has comprehensive knowledge
• Individual contributor and acknowledged expert within Serco, involving mastery of a specialized discipline
Serco is a FTSE 250 international service
company which combines commercial know-how with a deep public service ethos.
Serco customers are
looking for expertise in managing their people, processes, technology and
assets more effectively. We advise economic decision makers, design innovative
solutions, integrate systems and - most of all - deliver quality services
directly to the public.
Serco supplies to
governments, government enterprise, agencies and companies who seek a trusted
outsourcing partner with a solid track-record of service excellence. Serco
people offer operational, logistical and technical expertise in the Transport,
Justice and Immigration, Defence, Education and Healthcare industries as well
as in the commercial sectors of Facilities Management.
Serco Middle East have
been in the Region since 1947, starting out delivering Air Traffic Control
Services in Bahrain; a service we are proudly still running today and have
expanded to include many other Airports in the region.
We have expanded
significantly since that time across the UAE, Saudi Arabia and Qatar. We have
been supporting the RTA to operate the Dubai Metro since 2009, are preparing to
launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim
in 2016. We deliver Facility Management services to both Cleveland Clinic and
Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi
Arabia and a range of educational and commercial properties in the UAE. We also
deliver postgraduate education to Officers in the Qatar Armed Forces through
the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core
values, and creating a positive environment for employees to thrive, we look
forward to a bright future as we continue to grow with the region.
Apply Now