Ticketing Agent
Qatar Airways
Dubai, UAE
Ticketing Agent - Qatar Airways
- Dubai
As a Ticketing Agent, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.
Accountabilities:
• Makes and confirms reservations for passengers.
• Arranges routings and calculates fares.
• Issues tickets quoting the correct fare, to reduce passenger complaints and debit notes.
• Control cash flow to ensure that sales reports are closed on time.
• Initiate and promote QR Holiday products to generate revenue.
• Record and process reservations made by phone/fax /email office communicator, telephonic and email queries from agents and QR out stations timeously (24 hours).
• Action group requests and follow through from time of booking to issuing of tickets.
• Handle help desk-assist travel agents with seat confirmations, upgrade/downgrade proposals, meal request and provide quality service to travel agents.
• Performs other related duties, as assigned, to ensure the efficient functioning of the work unit.
As a Ticketing Agent, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.
Accountabilities:
• Makes and confirms reservations for passengers.
• Arranges routings and calculates fares.
• Issues tickets quoting the correct fare, to reduce passenger complaints and debit notes.
• Control cash flow to ensure that sales reports are closed on time.
• Initiate and promote QR Holiday products to generate revenue.
• Record and process reservations made by phone/fax /email office communicator, telephonic and email queries from agents and QR out stations timeously (24 hours).
• Action group requests and follow through from time of booking to issuing of tickets.
• Handle help desk-assist travel agents with seat confirmations, upgrade/downgrade proposals, meal request and provide quality service to travel agents.
• Performs other related duties, as assigned, to ensure the efficient functioning of the work unit.
You will need a Diploma or
Associate Degree combined with a minimum of two years of job-related
experience. 1 or more years’ experience of customer service in an airline/
travel industry/ hospitality. You will need a detailed knowledge of a
Computerised Reservation System, such as Amadeus. A sound understanding of
world geography is required along with fluency in English and Arabic (written
and oral).
Welcome to a world of growing
opportunities.
Qatar
Airways is the national carrier of the State of Qatar. Our global network now
sees us flying to over 100 destinations worldwide and operating some of the
youngest fleets in the sky. We are home to over 150 nationalities.
Our
mission is to deliver Excellence in Everything We Do. For us, that means we
focus on the customers who fly with us. We understand that our customers choose
to fly with us because we care for them. We know that every time we fly, we
carry the hopes and dreams of our customers. Similarly we consider the hopes
and dreams of our people. Our success is due to our leadership and the
employment of high quality people who will enjoy living and working in Doha,
Qatar.
Qatar is
a rising economic powerhouse and is fast establishing itself as one of the
world’s newest and most vibrant hubs. Qatar prides itself on its technological
advances as well as its educational and research facilities. It is rapidly
becoming home to more expatriates and international businesses, as well as
world-renowned 5-star hotels, spas and resorts. The city boasts the best in
shopping, sports activities and has been host to many high profile
international events.
As the
Airline of the Year 2011 and the only 5-star airline in the Middle East, the
opportunities for career diversity, professional development opportunities to further
your careers within the organisation are almost limitless. We truly believe
that life is a journey, not a destination; therefore we help our people to
realise all that they can be.
Join one
of the fastest growing airlines with an ever-expanding global network.
If you
wish to find out more about the Qatar Airways Group of companies and what we
have to offer, then please visit our website.
Apply Now
Technology
Services Lead Engineer
Qatar Airways
Qatar
Technology
Services Lead Engineer - Hamad International Airport - Doha
In this role you will play a key role in development and support of IT processes and procedures in line with ITIL v3 and ISO 20000 standards. You will be responsible in facilitating documentation of such processes and procedures for all internal teams of the department. This role is important in delivering process driven approach to manage and deliver IT services.
You should hold a Bachelor's degree either in Computer Science or Engineering with minimum 4 years of job related experience. You should have experience in process development in line with ITIL V3 and ISO 20000 standards coupled with expertise in MS Office and MS Visio. You should have an exposure and knowledge of ISO 20000 and ITIL V3 standards.
In this role you will play a key role in development and support of IT processes and procedures in line with ITIL v3 and ISO 20000 standards. You will be responsible in facilitating documentation of such processes and procedures for all internal teams of the department. This role is important in delivering process driven approach to manage and deliver IT services.
You should hold a Bachelor's degree either in Computer Science or Engineering with minimum 4 years of job related experience. You should have experience in process development in line with ITIL V3 and ISO 20000 standards coupled with expertise in MS Office and MS Visio. You should have an exposure and knowledge of ISO 20000 and ITIL V3 standards.
You must have good experience in working with multiple teams and must possess good communication skills to liaise with suppliers and contractors to ensure timely completion of assigned tasks
The successful candidate will bring attention to detail with high degree of accuracy, good time management skills and desire to learn and an ability to communicate effectively with business and technical users. You must have highly motivated/self-starter with a sense of ownership, a willingness to learn and desire to succeed. You must have the ability to accomplish specific task within a reasonable time frame.
Welcome
to a world of growing opportunities.
Qatar Airways is the national carrier of the State of Qatar. Our
global network now sees us flying to over 100 destinations worldwide and
operating some of the youngest fleets in the sky. We are home to over 150
nationalities.
Our mission is to deliver Excellence in Everything We Do. For us,
that means we focus on the customers who fly with us. We understand that our
customers choose to fly with us because we care for them. We know that every
time we fly, we carry the hopes and dreams of our customers. Similarly we
consider the hopes and dreams of our people. Our success is due to our
leadership and the employment of high quality people who will enjoy living and
working in Doha, Qatar.
Qatar is a rising economic powerhouse and is fast establishing
itself as one of the world’s newest and most vibrant hubs. Qatar prides itself
on its technological advances as well as its educational and research
facilities. It is rapidly becoming home to more expatriates and international
businesses, as well as world-renowned 5-star hotels, spas and resorts. The city
boasts the best in shopping, sports activities and has been host to many high
profile international events.
As the Airline of the Year 2011 and the only 5-star airline in the
Middle East, the opportunities for career diversity, professional development
opportunities to further your careers within the organisation are almost
limitless. We truly believe that life is a journey, not a destination;
therefore we help our people to realise all that they can be.
Join one of the fastest growing airlines with an ever-expanding
global network.
If you wish to find out more about the Qatar Airways Group of
companies and what we have to offer, then please visit our website.
Apply Now
Airport Services
Manager
Qatar Airways
Yanbu, Saudi Arabia
Airport Services Manager
- Qatar Airways - Yanbu
In this role you will ensure that Airport Operations in all areas run smoothly, in a cost effective manner, and conform to safety and security requirements. Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.
You will champion the Qatar Airways customer, employees, our contractors and our Airline in all phases of the airport operation to provide a safe, professional and on time operation that exceeds the internal and external customer expectations and attains the 5 star on the Ground service promise.
Responsible for training and resource planning you will recommend staffing levels, plan and implement working schedules, implement necessary controls and ensure compliance with labour laws. You will handle irregular operations at minimum cost whilst ensuring an impeccable level of customer service and ensure operations are within budget. You will monitor all airport use agreements, rental agreements and third party service providers.
In this role you will ensure that Airport Operations in all areas run smoothly, in a cost effective manner, and conform to safety and security requirements. Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.
You will champion the Qatar Airways customer, employees, our contractors and our Airline in all phases of the airport operation to provide a safe, professional and on time operation that exceeds the internal and external customer expectations and attains the 5 star on the Ground service promise.
Responsible for training and resource planning you will recommend staffing levels, plan and implement working schedules, implement necessary controls and ensure compliance with labour laws. You will handle irregular operations at minimum cost whilst ensuring an impeccable level of customer service and ensure operations are within budget. You will monitor all airport use agreements, rental agreements and third party service providers.
To join our 5 star team in this role you will
need a High School leavers certificate or an aviation related management
qualification with at least 3 years experience as an airport manager with a
major airline.
You will have a minimum of 5 years experience within an airline, customer service environment or GHA operations environment including varying supervisory and management roles. Extensive overall knowledge of all areas of airport operations is required.
Fluency in English is essential with Arabic as an advantage.
Internal candidates require an NOC.
You will have a minimum of 5 years experience within an airline, customer service environment or GHA operations environment including varying supervisory and management roles. Extensive overall knowledge of all areas of airport operations is required.
Fluency in English is essential with Arabic as an advantage.
Internal candidates require an NOC.
Welcome to a world of growing opportunities.
Qatar Airways is the
national carrier of the State of Qatar. Our global network now sees us flying
to over 100 destinations worldwide and operating some of the youngest fleets in
the sky. We are home to over 150 nationalities.
Our mission is to deliver
Excellence in Everything We Do. For us, that means we focus on the customers
who fly with us. We understand that our customers choose to fly with us because
we care for them. We know that every time we fly, we carry the hopes and dreams
of our customers. Similarly we consider the hopes and dreams of our people. Our
success is due to our leadership and the employment of high quality people who
will enjoy living and working in Doha, Qatar.
Qatar is a rising
economic powerhouse and is fast establishing itself as one of the world’s
newest and most vibrant hubs. Qatar prides itself on its technological advances
as well as its educational and research facilities. It is rapidly becoming home
to more expatriates and international businesses, as well as world-renowned
5-star hotels, spas and resorts. The city boasts the best in shopping, sports
activities and has been host to many high profile international events.
As the Airline of the
Year 2011 and the only 5-star airline in the Middle East, the opportunities for
career diversity, professional development opportunities to further your
careers within the organisation are almost limitless. We truly believe that life
is a journey, not a destination; therefore we help our people to realise all
that they can be.
Join one of the fastest
growing airlines with an ever-expanding global network.
If you wish to find out
more about the Qatar Airways Group of companies and what we have to offer, then
please visit our website.
Apply Now
Airport Services
Duty Officer
Qatar Airways
Yanbu, Saudi Arabia
Airport Services Duty Officer - Qatar Airways -
Yanbu
As the Airport Services Duty Officer, you will be responsible for the overall control of the shift as a direct representative of the Airport Services Duty Manager. You will monitor the activities of the various sections at the airport and coordinate with other areas. You will ensure punctuality and safety of all Qatar Airways operations.
Specific accountabilities include:
• Acting as a liaison between airport service providers and users and monitoring the day to day operations
• Providing input and recommendations to management to improve the effectiveness of the daily operations
• Ensuring passenger and aircraft handling practices confirm to safety and security requirements
• Managing and controlling manpower on the shift in order to optimise utilisation and to maintain staff moral and discipline
• Resolving customer problems and complaints effectively across all departments including customer relations and providing resolutions for complaint handling
As the Airport Services Duty Officer, you will be responsible for the overall control of the shift as a direct representative of the Airport Services Duty Manager. You will monitor the activities of the various sections at the airport and coordinate with other areas. You will ensure punctuality and safety of all Qatar Airways operations.
Specific accountabilities include:
• Acting as a liaison between airport service providers and users and monitoring the day to day operations
• Providing input and recommendations to management to improve the effectiveness of the daily operations
• Ensuring passenger and aircraft handling practices confirm to safety and security requirements
• Managing and controlling manpower on the shift in order to optimise utilisation and to maintain staff moral and discipline
• Resolving customer problems and complaints effectively across all departments including customer relations and providing resolutions for complaint handling
To be successful in this role, you will need a
bachelor degree combined with a minimum of two years job-related experience
specifically within a supervisory role for an airline or within the airport
environment. You will have a solid understanding of weight and balance, ramp
handling and dangerous goods regulations. You must be able to perform duties
under pressure whilst maintaining the highest levels of customer service and
adhering to tight deadlines.
You will need to be fluent in English and Arabic (written and oral) for this opportunity.
You will need to be fluent in English and Arabic (written and oral) for this opportunity.
Welcome to a world of growing opportunities.
Qatar Airways is the
national carrier of the State of Qatar. Our global network now sees us flying
to over 100 destinations worldwide and operating some of the youngest fleets in
the sky. We are home to over 150 nationalities.
Our mission is to deliver
Excellence in Everything We Do. For us, that means we focus on the customers
who fly with us. We understand that our customers choose to fly with us because
we care for them. We know that every time we fly, we carry the hopes and dreams
of our customers. Similarly we consider the hopes and dreams of our people. Our
success is due to our leadership and the employment of high quality people who
will enjoy living and working in Doha, Qatar.
Qatar is a rising
economic powerhouse and is fast establishing itself as one of the world’s
newest and most vibrant hubs. Qatar prides itself on its technological advances
as well as its educational and research facilities. It is rapidly becoming home
to more expatriates and international businesses, as well as world-renowned
5-star hotels, spas and resorts. The city boasts the best in shopping, sports
activities and has been host to many high profile international events.
As the Airline of the
Year 2011 and the only 5-star airline in the Middle East, the opportunities for
career diversity, professional development opportunities to further your
careers within the organisation are almost limitless. We truly believe that
life is a journey, not a destination; therefore we help our people to realise
all that they can be.
Join one of the fastest
growing airlines with an ever-expanding global network.
If you wish to find out
more about the Qatar Airways Group of companies and what we have to offer, then
please visit our website.
Apply Now