Service Desk Analyst - Financial Services
Michael Page
Bahrain
The Service Desk Analyst will provide technical support to internal staff. The successful candidate will require an aptitude for working with applications and systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues. Client Details Global Financial Services firm with Middle East presence. Description Operations: * Ensure that all incidents are accurately recorded, assigned and managed using the Service Desk Tool (SDT) * Ensure that Level One requests from end users via either in-person, telephone or email are dealt with in a professional and courteous manner and resolved upon first contact where possible. * Ensure that video and audio conference setup and configuration are managed and prioritised as part of daily operations. * Conduct end-to-end service ensuring that there is follow-up until resolution of incidents. Conduct IT-Walkthroughs to ensure that non-reported incidents are addressed. * Maintain a high degree of customer service for all support queries and adhere to all service management principles. * Escalate issues to appropriate subject-matter experts in accordance to service-level agreements, and follow up on incidents when appropriate. * Build relationships with subject-matter experts to ensure that IT-delivered services and end-user productivity goals are understood and met or exceeded. Administration: * Take ownership of user problems and follow up on the status of problems on behalf of the user and communicate progress in a timely manner. * Conduct inductions and in-house training for Microsoft Office applications such as Word, Excel, Outlook and PowerPoint. * Provide statistics for weekly Service Desk reports including trend analysis. * Produce support documentation and short videos/animations to assist staff with requests for information and provide training if required. Document and manage knowledge base articles. * Create and manage user accounts, groups, distribution lists and perform password resets. Additional Responsibilities: * Priority is to deal with Level One support tickets but also to work on assigned projects and tasks. The split being 70%,15%,15% respectively. * Perform duties that may be assigned from time to time including report preparation, presentations, training and KPI reports. * Responsibilities sometimes require working evening and weekends with short notice. * Working on a rotational shift and reachable on corporate mobile for high priority incidents and requests with the ability to provide a timely response. Job Offer Highly competitive salary package on offer plus chance to progress within a high growth global business.
Requirements
Preferred Qualifications * ITIL certification * ServiceNow experience or certification * Service Desk Institute Analyst certification * MCP certification * Comp TIA A+ * Previous Service Desk experience * Cisco telephony, VDI and video conferencing skills are desirable Education * High school diploma or equivalent (required) * BA/BS degree (preferred) * Computer software and hardware troubleshooting knowledge and experience * Software and hardware certifications a plus Key Behaviours and Competencies * Ability to work well in a team atmosphere * Effective written and verbal communication skills * A focus on customer satisfaction, with strong interpersonal skills and responsiveness * Highly organised and effective in managing multiple tasks while maintaining high levels of user satisfaction * Adherence to IT policies and processes to ensure consistent quality of service * Strong troubleshooting and problem-solving skills * Time management skills to ensure satisfaction with IT services and the completion of projects on time * The ideal candidate must be able to work in a high-pressure environment to help provide consistently high-quality service and support to end users with excellent communication skills and telephone manner. * Service Desk Analysts are expected to cover specific service and support shifts and manage a large number of end-user requests.
About the Company
Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
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Senior Manager, Information Systems Design - Managed Services
Michael Page
Qatar
Translate technical and business requirements into detailed solution designs and proposals Develop solutions and deliverables with High and low level designs Client Details Global managed services provider with a large Middle East presence Description * To assess current practices for compliance with the company information systems requirements * Translate technical and business requirements into detailed solution designs and proposals * Ensure that delivery of agreed designs meets the defined customer requirements * Review and analyse the current technology infrastructure and its ability to support strategic objectives of company and its customers * Create, document, and implement procedures related to solution builds, device configurations and deployments * Develop solutions and deliverables with High and low level designs * Self-start up and team player * Self-motivated to take ownership of projects with limited supervision * Promote the strategic use of information systems * Strong ability to create Statements of work (SOW) to support solution design delivery * Designs and builds prototypes and working models of complex and/or new elements of an information system then directs the team to the development and execution * Responsible for the capacity management process * Responsible for accurate reporting to vendors on a monthly basis against contractual agreements Job Offer Highly competitive salary package on offer plus the chance to work in a high growth global business
Requirements
* University Degree in IT or related field * Experience architecting and building solutions leveraging cloud computing service providers * Strong Architectural experience in the following disciplines; * Red Hat Linux, Enterprise Storage Arrays, Fibre Channel, FCoE, iSCSI * Understand and explain Microsoft SPLA, VMware VSPP and Symantec XPLA * Broad knowledge of the entire Microsoft product suite * Understanding of Cisco architectures in the Enterprise and Service Provider Space * Experience with VMware virtualization technologies and Architecture * Working knowledge of relational databases * Experience and Knowledge EMC Technologies including Clariion and Recover Point * Knowledge of HP Hardware, Blade Systems, Storage, Openview and Virtual Connect * Understanding of TOGAF Enterprise Architecture * ITIL v3 foundation or Equivalent knowledge in service management
About the Company
Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
Apply Now
Assistant Manager - Marketing
Michael Page
UAE
The Assistant Manager - Marketing in Dubai will be responsible to provide support to the E-Commerce and digital marketing related activities across the region with the focus on increasing sellout and maintaining HQ branding guidelines. Client Details Large multinational company Description The Assistant Manager - Marketing will be responsible for the following: * Manage and build Online Shop-in-shop and online brand store strategy * Strategize, execute, and manage E-store campaigns to drive online business * Develop and roll out performance marketing plan and manage the execution activities * Create and distribute the brand's online merchandise guide periodically, and takes responsibility for the end to end Online Brand Store's strategy, development, and execution Job Offer 20,000 - 22,000 AED per month + standard benefits
Requirements
The Assistant Manager - Marketing should have the following: * 3-5 years experience in a similar role * Performance marketing (Ability to devise search engine marketing and remarketing strategy), and experience using Google Analytics and Adobe analytics (Omniture) * Passionate about online business / marketing * Working level understanding of E-Commerce Design / development / platforms and Online Marketing tools
About the Company
Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
eStore Manager
Michael Page
UAE
The role will report to the head of eCommerce and help in delivering a best in class customer experience on the platform. The position will involve digital marketing, traffic optimisation, sell-out management and online merchandising and is a role that will manage the Webstore and the customer journey to reach it. Client Details Michael Page Digital have partnered with a leading global consumer brand for this search. Description - Help in developing the overall strategy for the eStore - Own the look and feel on the Online customer experience - Manager the digital customer journey to the eStore and the On Page experience - Ensure the stability and useability of the ecommerce platform - Manage each category and the seasonal promotions for each - Collaborate with other teams such as Inventory, Online Chat, After-sales, Logistics and Marketing to develop a well rounded customer experience. - Ensure realistic KPIs are set for the online team and delivered by them - Produce accurate forecasts around performance of the eStore including sell-out management Job Offer A generous tax free remuneration package is on offer.
Requirements
- Minimum of 5 years in Online retail - Solid understanding of digital marketing principles - Good stakeholder management skills - Ability to handle multiple demands effectively - A genuine passion for online retail and great customer experience
About the Company
Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
Apply Now