People Engagement Partner - Emerging Markets
Careem
UAE
Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people's lives? There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify & improve the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is the MENA regions leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018. Careem is looking for a strategic 'People Engagement Partner based out of Dubai to lead our People Engagement activities in Emerging Markets. Being part of Emerging Markets, you will be driving our People initiatives and support our growing family. The ideal candidate has experience in fast-paced, dynamic environments and can help scale/manage our rapid growth. We are seeking someone who can thrive in ambiguous situations, while fostering a collaborative, open, and fun culture! This is a great opportunity to be part of the region's most successful startups and an essential member in building the pillars of culture at Careem. KEY RESPONSIBILITIES - Advise and guide our colleagues on all aspects of leadership capability, e.g. performance, collaboration, team working, set and achieve targets around a high performing business function - Provide expertise in designing and delivering targeted solutions including strategic planning, change management, and team building - Assess colleagues' development needs and make recommendations for appropriate solutions - Collaborate Coach leadership teams to effectively manage their people in line with the people policy, procedure and people business plans to develop functional business performance whilst managing business risk - Guide and support business leaders in the introduction and implementation of initiatives developed to drive operating efficiency and effectiveness
Requirements
- 5+ years experience as a people business partner in a rapidly growing environment - Strong desire to help others and intellectual curiosity about people and organization challenges - Excellent problem-solving capabilities and judgment; ability to make sound decisions independently - Effective influencer, communication, and interpersonal skills; great listener - Analytically driven; fluent with data-driven analysis - Comfortable working in a constantly changing environment - Experience in helping organizations scale while maintaining core cultural values BENEFITS We offer an attractive total compensation package, with emphasis on equity compensation, excellent health benefits and monthly Careem credits. You will have a unique opportunity to join a fast-growing company on the ground floor and shape its direction.
About the Company
Careem makes arranging ground transportation reliable, personal, safe and convenient. Started by former management consultants, Careem is a private car booking service that is upgrading the way people travel around town. Our customers can order a car online or using our mobile app, track their rides in real-time, pay with credit cards, and access receipts online. We are also serving some large corporates, who have signed up all their staff and pay through monthly invoices.
Our global team is spread between Dubai, Abu Dhabi, Doha, Riyadh, Karachi, Boston and San Francisco
Apply Now
Captain Experience Owner
Careem
Saudi Arabia
Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people's lives? There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify & improve the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is the MENA regions leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018. Key Responsibilities - Serve as a gatekeeper and liaison between multiple local teams of his/her market and the central captain experience team in basecamp (HQ). - Oversee all captain experiences and journeys in the local market and ensures high quality of service and captain experiences as per policies, standards, and KPIs. - Process data-points and insights provided by Experience Analytics team into Problem Statements to be taken up for solving for local team - Lead research, investigation and full root-cause analysis on experience-related topics being problem-solved in own market - Ensure solution implementation in collaboration with team responsible for execution (Supply Ops, Product etc) - Aid local team in streamlining business processes for increased productivity, efficiency and standardisation of journeys across the captain experience - Consistently provide excellent captain experience and represent captain needs and preferences to ensure happiness and retention - Effectively engage in conflict resolution both internally and externally
Requirements
- Minimum 6+ years of customer experience with a portion focused on experience and journey design with at least 2 years of people management - Demonstrated strong ability to empathize with customers (captains in this case) - Passionate and successful track record in championing great experiences, with attention to detail and craftsmanship. - Extensive communication skills, both written and spoken with open communication channels with captains and other local teams in market and Basecamp. - Ability to effectively problem solve working through operations issues, and helping solve user and technology problems. - Ability to prioritize and occasionally resolve reported issues. - Work well under the pressure of multiple projects and deadlines. - Desire to work at a fast growth company drive and leadership is well appreciated - Experience in consumer tech/mobile first products/services is strongly preferred
About the Company
Careem makes arranging ground transportation reliable, personal, safe and convenient. Started by former management consultants, Careem is a private car booking service that is upgrading the way people travel around town. Our customers can order a car online or using our mobile app, track their rides in real-time, pay with credit cards, and access receipts online. We are also serving some large corporates, who have signed up all their staff and pay through monthly invoices.
Our global team is spread between Dubai, Abu Dhabi, Doha, Riyadh, Karachi, Boston and San Francisco
Apply Now
Head of Careem Care Captain
Careem
Egypt
Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people's lives? There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organization and make them partners in success. At Careem, our mission is to simplify & improve the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organization that inspires and become a world-class institution from the region. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is the MENA regions leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018. ABOUT THE ROLE To develop, establish and manage the Care Operations (Captain) to provide an efficient and comprehensive service to a specific account according to client requirements & contractual KPIs. - Coordinate with Careem internal organization to ensure delivery of highest standards of customer service and deliver feedback related to service quality. - Manage the team to ensure all complaints and escalations are handled and that we win back or customers and ensure their happiness - Interface with Operation Support teams to plan and achieve needed resourcing and training plans. - Maintain a clear and effective SLA for channels - Achieve the CSAT targets and efficiency objective - Achieve key operation results and KPIs for both qualitative and efficiency matrix - Work towards continuous improvement at performance through extensive analysis and action planning
Requirements
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on data-driven execution and planning, and a strong alignment with our core values: being bold, focused, agile and collaborative. For this unique role, additional qualifications are: - 12+ years of experience in Managing a call center organization serving high profile clients. - Experience in delivering customer service through digital channels. - Excellent analytical skills and understanding of service Metrics - Excellent people leadership skills - Excellent communication skills in English and Arabic (written and spoken) Benefit Summary: We offer an attractive total compensation package, with emphasis on equity compensation, excellent health benefits and monthly Careem credits. You will have a unique opportunity to join a fast-growing company on the ground floor and shape its direction.
About the Company
Careem makes arranging ground transportation reliable, personal, safe and convenient. Started by former management consultants, Careem is a private car booking service that is upgrading the way people travel around town. Our customers can order a car online or using our mobile app, track their rides in real-time, pay with credit cards, and access receipts online. We are also serving some large corporates, who have signed up all their staff and pay through monthly invoices.
Our global team is spread between Dubai, Abu Dhabi, Doha, Riyadh, Karachi, Boston and San Francisco
Market Launcher
Careem
UAE
Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people's lives? There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify & improve the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is the MENA regions leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in over 50 cities across 11 countries and host over 6million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018. Careem is looking for a rock star Market Launcher for Early Stage Markets. The Market launcher is responsible for launching the new markets that Careem wants to enter and fixing Careem's existing markets across supply, demand, quality and captain support. The Market Launcher role at Careem is one of the most challenging and rewarding roles that an individual will come across. The Launcher is in the forefront of Careem's operations and expansion plans. The team basically creates something where previously there was nothing and turns around Careem's different markets. Nothing is better than watching a city that you've launched (and the team you've launched it with) take off and grow. Or hearing from a partner that, due to his increased business, he's able to expand his fleet and hire additional captains (We call our drivers captains). Or getting a note from a friend that they've just had the BEST experience riding in Careem. Before launching a city, the launcher does her/his research well in order to understand the transportation pain points, regulations and market opportunity. As a baseline, the launcher needs to understand how a city lives and breathes before he/she sets foot in a city. The market launcher role is the biggest contributor to growth at the company. KEY ACCOUNTABILITES (OUTPUTS, KPI'S) Before stepping the city, the launcher must do; - approvals, legal clearance and research about a city where is launched - research and map out supply landscape - research demand and market sizing - pricing benchmarks - find your first customer and develop your market launch campaign strategy Once in a city, the launcher must do simultaneously; - recruit, hire, and train a local team - develop partnerships and manage relationships with local hire car operators - create a marketing strategy to scale the client base and increase visibility - explore business development opportunities - kick off the city! JOB CONTEXT If you like travelling, the travel is intensive in this role. Launchers are on the road over 300 days per year. If you tend to get homesick after a few days or don't sleep well unless you're in your own bed, this is not the right position for you. In addition to that, our Market Launching team is deeply devoted to the cause and we are passionate about what we do and Careem.
Requirements
- You don't fold under pressure; in fact you thrive in a fast-paced environment. - A problem-solver; you have an analytical mind and can navigate obstacles on the fly in a thoughtful and logical way. - Detail oriented; your Google calendar can be crammed, but it's organized, totally manageable and you don't miss a beat. - A confident communicator at all levels; you can easily identify and network with the influencers of a city. - Fired up about Careem; you are ready to live, eat and breathe Careem, spreading the love to everyone you encounter - Travel lover; you are ready to live out of your suitcases, the most important possession is your Passport. - A person of high integrity; you will be running the show on a launch and we need trust that you've got the best interests of the company in mind. You'll have a lot of responsibility, so you've got to step up to the plate.
About the Company
Careem makes arranging ground transportation reliable, personal, safe and convenient. Started by former management consultants, Careem is a private car booking service that is upgrading the way people travel around town. Our customers can order a car online or using our mobile app, track their rides in real-time, pay with credit cards, and access receipts online. We are also serving some large corporates, who have signed up all their staff and pay through monthly invoices.
Our global team is spread between Dubai, Abu Dhabi, Doha, Riyadh, Karachi, Boston and San Francisco