Client Service Leader
Adecco
Dubai, UAE
The Role
Our client, a well-established shared office services provider is seeking to recruit a Client Service Leader for its Dubai Operations team. The role is to lead the Customer Service team to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of the company for all of our in-house and external clients. You will have strong customer service instincts, an eye for detail and tendency to always go the extra mile for our clients.
Requirements
Daily Operations: ? Supervises and leads the Client Service Associates team to ensure that they perform their job duties to a high standard at all times ? Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries ? Responsible for the scheduling of check-in and check-out processes within the centre ? Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone ? Organizes postage and document courier services, handle mail, incoming & outgoing deliveries ? Coordinates conference room bookings, refreshments for meetings and other special arrangements ? Manages the general procedures and checks concerning daily operations ? Supervises the cleaning and maintenance program of the local centre ? Handles all secretarial and administrative duties, as requested ? Assists management with operational training as required ? Conducts up-selling and cross-selling to maximise revenues Service Standards: ? Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback ? Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge ? Ensures that the Centre’s service standards are maintained at all times Internal: ? Develops rapport and professional business relationships with fellow colleagues and stakeholders ? Supports local Operations to maximise profitability, efficiency and productivity ? Leads by example and motivates all Client Service Associates to continuously improve
About the Company
About the Adecco Group The Adecco Group, based in Zurich, Switzerland, is the world’s leading provider of workforce solutions. With more than 33,000 FTE employees and around 5,100 branches in 60 countries and territories around the world, the Adecco Group offers a wide variety of services, connecting approximately 700,000 associates with our clients every day. The services offered fall into the broad categories of temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. The Adecco Group is a Fortune Global 500 company.
Head of Sales - Insurance
Hays
Bahrain
The Role
Your new company: A European, market-leading, multi-billion dollar insurance powerhouse Your new role: Head of Sales, responsible for managing all commercial aspects of the companies activities including business development, sales, marketing, bids and proposals, publicity, communications and support to clients' maintenance in the market.
Requirements
What you'll need to succeed: Minimum of 5 years of experience in a related field and a strong professional network. Well-organised, customer orientated and able to respond quickly to customer requests. Degree in a related subject is advantageous. Arabic speaking skills is a plus. What you'll get in return: The opportunity to work for a global insurance giant with good benefits and exceptional career growth. Freedom to manage and build accounts whilst developing a strong career portfolio.
About the Company
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide.
Our Middle East office was founded in December 2005, headquartered in Dubai UAE. We deal with clients in the UAE, Qatar, Oman, Bahrain, Saudi Arabia, and other key areas in the region. Our consultants sector-specific knowledge and unique understanding of the local market allows us to offer an exceptional level of service across all divisions.
We currently recruit for roles in the following sectors: Accounting & Finance, Architecture, Banking, Construction & Property, Engineering, Healthcare, Human Resources, Information Technology, Logistics, Legal, Office Support, Oil & Gas, Life Sciences, Supply Chain & Procurement, and Sales & Marketing.
As part of our continuing expansion, we have opened a dedicated Abu Dhabi desk to further assist with our client needs across the region.
Director - Performance Improvement - Technology Transformation
Ernst & Young
Riyadh, Saudi Arabia
The Role
As an IT Advisory Director, you will build valued relationships with external clients and internal peers and develop a portfolio of business by focusing on high impact opportunities. You'll lead presentations and proposals for moderately complex projects - or for elements of highly complex projects - and provide subject matter insight to bids and proposals. Drawing on your skills and experience, you'll create innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership. In addition, you'll package overall project findings into clear, concise, high-quality work products. Acting as a subject matter resource on one or more services, you'll leverage knowledge and experience to shape Ernst & Young's services to meet client problems. By driving improvements in business processes, you'll serve as a role model for quality & risk management and confirm that project teams understand and comply with Ernst & Young's Q&RM guidelines. As a respected senior professional, you'll communicate effectively with Ernst & Young engagement partners and managers and work to build, manage and motivate high-performing teams. You'll also help key staff to build sustainable competencies. Client responsibilities • Participate in and, as required, lead IT Advisory Services engagements • Manage financial aspects of client engagements and communicate significant issues, fees, and estimates-to-complete to partners and clients • Help partners and directors generate new business opportunities and build client networks and relationships • Understand all Ernst & Young service offerings and actively identify opportunities to better serve clients • Build strong internal relationships within Ernst & Young Advisory Services and with other services across the organization People responsibilities • Develop people through effectively supervising, coaching, and mentoring all levels of staff • Conduct performance reviews and contribute to performance feedback for all levels of staff • Contribute to people-related initiatives including recruiting, retaining and training IT Advisory Services professionals • Maintain an educational program to continually develop personal skills of all levels of staff • Understand and follow workplace policies and procedures and communicate these to all levels of staff
Requirements
Technical skills requirements You'll have knowledge and experience of a number of the following areas: • Major IT transformation management • IT governance and management • Solution architecture (including data, enterprise and technical) • Technology sourcing for transformation • Systems delivery, support and advice • Systems integration, support and advice • IT service management and delivery • IT program assurance • Strategic supplier management • IT process effectiveness and value • Business architecture and IT strategy • ERP implementation experience • Relevant major packaged enabled enterprise transformation (ERP, SCM, CRM, business intelligence) • Relevant major software packages (SAP, Oracle, Siebel, Peoplesoft, Hyperion, etc) You'll have knowledge and experience in one or more of Ernst & Young's priority industry sectors: • Government & Public Sector • Utilities • Consumer Products • Industrial Products • Technology • Communications & Entertainment • Healthcare Additional Requirements • Demonstrated track record with a blue chip consulting organization • Demonstrated experience in business development • Strong academic record including a degree • Proficiency in Arabic is a MUST Who we are The leaders of today's organizations need to know how to maximize value from their IT investments. As one of our IT advisory professionals, you'll work with commercial and public sector organizations to provide independent advice on how their IT operations can support their business strategy and its execution. You'll provide insights into organizational culture and help align a client's people, processes and technology. As part of a talented team of IT advisory professionals around the world, you'll gain deep subject matter knowledge and valuable experience across a range of industries and global organizations. At Ernst & Young, we're committed to helping you achieve your potential, both professionally and personally.
About the Company
EY is a global leader in assurance, tax, transactions and advisory services. Our 167,000 people are united by our shared values, which inspire our people worldwide and guide them to do the right thing, and our commitment to quality, which is embedded in who we are and everything we do.
EY is committed to doing its part in building a better working world for our people, for our clients and for our communities.
Global Compliance and Reporting Consultant
Ernst & Young
Dubai, UAE
The Role
As a Consultant, your primary focus will be to assist the Corporate Secretarial Support Services team to advise global companies on the various regional regulatory implications of their operations, as well as to assist in the implementation of company structures and corporate amendments. Duties and Responsibilities Assist with the coordination and delivery of consulting services, which shall include but is not limited to: • Preparing client proposals and deliverables; • Assist senior colleagues with research and preparation of advice; • Direct contact with client representatives, including convening conference calls and meetings as and when required; and • Coordination with EY offices, both regionally and globally. Assist with the coordination and delivery of company secretarial support services, which shall include but is not limited to: • Support senior colleagues with the establishment of new entities across the UAE, both mainland and free zone. Such assistance will include direct contact with relevant governmental authorities. The Consultant should be able to demonstrate confidence and have a pro-active approach in liaising with such authorities; • Review of documents prepared by clients for corporate registration; • Preparation of requirements and documentation to file corporate amendments; and • Assist to ensure statutory compliance deadlines are met. • Continuously update knowledge regarding amendments to local and free zone corporate laws and regulations, industry changes, trends and best practices, and • Understand EY’s protocols and policy for engagements and client interaction and ensure they are followed. Other Requirements Team Player • Team player with the ability to build effective relationships at all levels, both externally and internally. • Volunteers to help others when needed. • Works in a cooperative, respectful manner with colleagues, clients and wider community. Proactive, Positive Attitude and Qualitative Approach • Demonstrates attention to detail and accuracy, able to work well under pressure. • Possesses a high level of drive, enthusiasm and a positive attitude. • Enhances EY’s reputation through the quality of work, knowledge and experience. • Upholds a qualitative approach in line with EY’s core values (customer focused, ethical, innovative, competent & intelligent, collaborative and accountable). • Self-motivated and proactive, with the ability to plan and prioritise work. • Ability to meet tight deadlines, taking responsibility for their completion and maintaining quality throughout. • Excellent risk awareness skills. Displays Confidence and Professionalism • Projects self-assurance and confidence while remaining professional. • Promotes or asserts positions and ideas with confidence and enthusiasm. • Takes personal responsibility and proactively addresses issues. Communicates Effectively • Communicates effectively to engage with and to satisfy the needs, interests and concerns of key stakeholders/
Requirements
Bachelor’s Degree in Law, Business or Accounting or Finance (or equivalent) Work Experience and Skills Minimum: • 1 to 2 years’ of relevant experience; • Fluent in English (written and spoken); • Proven IT skills including Excel, Word and PowerPoint; • Strong analytical skills; and • Willing to travel within the UAE when required. Preferred: • Arabic speaker; • ICSA qualified (or equivalent); and Exposure to international tax laws and regulations; knowledge of GCC market desirable but not
About the Company
EY is a global leader in assurance, tax, transactions and advisory services. Our 167,000 people are united by our shared values, which inspire our people worldwide and guide them to do the right thing, and our commitment to quality, which is embedded in who we are and everything we do.
EY is committed to doing its part in building a better working world for our people, for our clients and for our communities.