Senior Business Analyst - Healthcare Domain
Genesis Scada Solutions
Dubai/ UAE, Middle East
Job Description
The incumbent must combine: - Expertise of the Healthcare insurance business specificities across the GCC area - Proven track record of solutions (process & IT) successfully designed and delivered with tangible business benefits - Excellent interpersonal skills (team player, capacity to navigate between the business and the IT communities, between the project sponsor and the project operations) The above skills/experience must be thoroughly qualified/verified by the consulting firm prior to submitting any profile." Key performance areas Main Accountabilities - Functional scope and platform/product roadmap understood and signed-off by Sponsor (Ex-com level) - Delivery of a first release of the Healthcare IT platform by end 2018 ('Minimum Viable Product' approach aka 'MVP') - 'MVP' delivered On Scope (must have requirements) - Quality of the relationship with AXA Gulf internal stakeholders and with the IT vendor - Quality and clarity of the communications around the scope and the IT capabilities (functional and IT content: purpose in terms of value for the business, prerequisites in terms of IT dependencies) - Quality and frequency of the Product backlog updates (requirements traceability and status) - Quality/Relevance of the comments on the Solutions' design documented by AXA Gulf's Solution Architect - Relevance of the user stories' testing approach... ...and regular supervision of its execution by AXA Gulf QA team Business KPIs predefined for every requirement (especially on efficiency/productivity) and followed on a monthly basis after delivery" "-Collect and analyze business needs - Work with stakeholders to elicit requirements (business-, user- and customer- requirements) - Categorize the requirements in a simple way for the sponsors (Ex-com level) to understand the Project/Product roadmap (which capabilities will be delivered when, supporting which business benefits) - Ensure requirements are associated to their expected business impact, quantified via KPIs - Recommend relevant solutions, help to shape the outcome of the project to ensure it delivers business benefits - Formalize and communicate in a simple way the IT building blocks (functional scope, effort needed) planned to meet the requirements - Facilitate the interactions and alignment (on scope and on planning) between business, IT, and software vendor teams - Design and enforce the new business processes with the support of the local Operational Excellence team - Assist the internal 'Healthcare Product Owner' in: - making sure the Minimum Viable Product ('MVP') fit in with the organisations priorities - defining what the future goal of the product is (product vision, product iterations) - documenting and maintaining the Product backlog (prioritized features list translated into 'user stories') - validate solutions' design alignment with business needs, in partnership with AXA Gulf's Solution Architect - identifying the IT dependencies for the construction of the MVP - understanding/challenging the IT work estimates (+/-) to end-up with a realistic roadmap/planning - accepting user stories when complete/implemented/tested" Minimum Requirements of Role "Secondary or Tertiary Education: Master Degree level Number of Years of Experience 10 years of experience combining: consulting background and business analyst / subject-matter-expert responsibilities with a proven track record of of Healthcare insurance solutions (process & IT) successfully designed and delivered with tangible business benefits. Role Related Training Received: - Healthcare insurance -related training - Business Analysis techniques -related training - Lean Management (Six Sigma certification is a plus) Others: - Knowledge of at least 2 Healthcare Insurance ERPs - Experience of the Agile project methodology is a plus - Full English proficiency Behavioral Competencies of the Position Technical Competencies of the Job - Strong analysis skills - Active listening - Problem solving attitude - Sense of initiative, autonomy - Strong oral and written communications skills - Capacity to explain simply regardless of the technicality/complexity of the subject - Ability to adapt to an ever-changing environment - Excellent interpersonal skills (team player, capacity to navigate between the business and the IT communities, between the project sponsor and the project operations)" " Expertise of the Healthcare insurance specificities across the GCC area - Proficiency in Business Analysis techniques - Lean Management (Six Sigma certification is a plus) - Knowledge of at least 2 Healthcare Insurance ERPs - Full English proficiency" - Experience: 10 to 19 years Keywords : Business Analysis, healthcare Locations : Dubai
Salary:Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:Analytics & Business Intelligence
Role Category:Analytics & BI
Role:Business Analyst
Employment Type:Permanent Job, Full Time
Education-
UG:Any Graduate - Any Specialization
PG:Any Postgraduate - Any Specialization
Doctorate:Doctorate Not Required
Company Profile:
Genesis Scada Solutions
We at GSS aim to provide creative technological solutions to our customers by helping them solve their technological problems. We provide IT services, SCADA and Healthcare services to our customers and we believe that the future belongs to those who give importance to innovation in their business practices. Our expertise in providing business solutions, perseverance in adherence to the customer timelines and our dedication and courage to support innovation, have placed us in a reputable position on the digital horizon. We strive hard to improve and enhance the profitability of our clients by integrating comprehensive technological solutions to meet their business needs.
Key Account Engineer
Serco
UAE
The Role
Key purpose Operate within the Abu Dhabi Global Market General Services Department by receiving and processing technical support requests from members of Abu Dhabi Global Market. Reason for role Client’s (ADGM’s) request to establish a supportive role for addressing technical support requests from ADGM Staff. Structure and reporting relationship Reports to Serco’s Key IFS Account Manager for ADGM. Key accountabilities • Respond to technical support requests received by ADGM General Services Department or raised directly by the tenants • Raise helpdesk requests for facilities management services provided by Serco at ADGM Building (maintenance, cleaning, pest control, security, lost and found, etc.) • Coordination with Serco’s onsite team for fulfilling technical support requested by ADGM and within Serco’s scope of works. • Technical support with managing of events hosted by ADGM. • Communication and Liaison with technical contractors and vendors hired by ADGM. • Monitor and supervise vendors and subcontractors hired by ADGM to ensure they comply with the site regulations laid out by Serco. • Oversee that vendors hired by ADGM adhere to Risk Assessments / Method Statements of all undertaken projects to ensure safe working practices. • Manage subcontractors and vendors hired by ADGM towards delivering their scope of work agreed with ADGM to the optimal standard and quality. • Liaison with Serco for issuing work permits for above contractors • Document control and book keeping of technical documentation • Operational support for the Facilities Manager of ADGM • Converse and respond professionally to ADGM staff requesting technical support. • Adhere to all HSE requirements and Codes of Conduct of the company of both Serco and ADGM • Use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties hired by ADGM and working in their controlled premises/systems. • Lead by example and look at ways to conserve energy, water, and valuable resources. Work with ADGM towards minimizing the generation of waste across ADGM departments and raise recommendations on how to improve existing processes within ADGM in this regard • Interim reporting of operations and key issues to Serco’s Key Account Manager for ADGM Essential technical and professional skills, knowledge and qualifications Knowledge: • Mechanical or Electrical Engineering or Technical Degree • Technical office assets including but not limited to (IT and Communication systems, air conditioning furniture, office supplies and furniture, lighting, etc.) • Helpdesk and customer service systems • HSE requirements and Codes of Conduct • Microsoft Office • Fluent in English. Arabic is a considerable advantage. Skills: • Excellent communication skills both written and oral with the ability to communicate with people from various backgrounds and standing • Ability to liaise in a professional and persuasive manner with staff at all levels in the organization • Ability to handle confidential information in strict confidence • Ability to work with high integrity and minimum supervision • Excellent interpersonal skills • Energetic and strong personality Experience: • At least 3 years’ experience in client service/client facing related services. • At least 3 years’ experience in a technical support role. • Experience in liaising with various technical departments as per discipline. Additional / special features of the role • Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards • Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy • To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE Key purpose Operate within the Abu Dhabi Global Market General Services Department by receiving and processing technical support requests from members of Abu Dhabi Global Market. Reason for role Client’s (ADGM’s) request to establish a supportive role for addressing technical support requests from ADGM Staff. Structure and reporting relationship Reports to Serco’s Key IFS Account Manager for ADGM. Key accountabilities • Respond to technical support requests received by ADGM General Services Department or raised directly by the tenants • Raise helpdesk requests for facilities management services provided by Serco at ADGM Building (maintenance, cleaning, pest control, security, lost and found, etc.) • Coordination with Serco’s onsite team for fulfilling technical support requested by ADGM and within Serco’s scope of works. • Technical support with managing of events hosted by ADGM. • Communication and Liaison with technical contractors and vendors hired by ADGM. • Monitor and supervise vendors and subcontractors hired by ADGM to ensure they comply with the site regulations laid out by Serco. • Oversee that vendors hired by ADGM adhere to Risk Assessments / Method Statements of all undertaken projects to ensure safe working practices. • Manage subcontractors and vendors hired by ADGM towards delivering their scope of work agreed with ADGM to the optimal standard and quality. • Liaison with Serco for issuing work permits for above contractors • Document control and book keeping of technical documentation • Operational support for the Facilities Manager of ADGM • Converse and respond professionally to ADGM staff requesting technical support. • Adhere to all HSE requirements and Codes of Conduct of the company of both Serco and ADGM • Use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties hired by ADGM and working in their controlled premises/systems. • Lead by example and look at ways to conserve energy, water, and valuable resources. Work with ADGM towards minimizing the generation of waste across ADGM departments and raise recommendations on how to improve existing processes within ADGM in this regard • Interim reporting of operations and key issues to Serco’s Key Account Manager for ADGM
Requirements
Knowledge: • Mechanical or Electrical Engineering or Technical Degree • Technical office assets including but not limited to (IT and Communication systems, air conditioning furniture, office supplies and furniture, lighting, etc.) • Helpdesk and customer service systems • HSE requirements and Codes of Conduct • Microsoft Office • Fluent in English. Arabic is a considerable advantage. Skills: • Excellent communication skills both written and oral with the ability to communicate with people from various backgrounds and standing • Ability to liaise in a professional and persuasive manner with staff at all levels in the organization • Ability to handle confidential information in strict confidence • Ability to work with high integrity and minimum supervision • Excellent interpersonal skills • Energetic and strong personality Experience: • At least 3 years’ experience in client service/client facing related services. • At least 3 years’ experience in a technical support role. • Experience in liaising with various technical departments as per discipline. Additional / special features of the role • Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards • Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy • To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities • Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment • Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
Production Manager - Building Materials
Randstad Middle East
Bahrain
The Role
THE COMPANY • 40+ years trading history • Operate across the building, infrastructure, structural & mechanical • Head office is based in Bahrain • Employ 4000 professionals • Top tier contractor POSITION: • Overall in charge of operation & maintenance of block, kerb & other cement based production units • Conduct studies on the prevention of machine trouble or breakdown. Implement corrective measure when necessary. • Compiles and review all types of production, maintenance, and quality assurance report submitted daily by the production supervisor. • Arrange to provide comprehensive training for technical personnel on the plant. • To implement safe working practices, which includes planning for safety, • Development, implementation and enforcement of operational and safety standards, policies and procedures. • Development and implementation of safety and productivity • Investigates customer complaints and resolve with corrective action. • Determines the need for expansion / modification of plant and arranges for the same after approval from the chief operating officer. • Monitor the consumption of utilities and spares for plant and garage and ensures optimum utilisation of resources. • Analyse the monthly production report from the production supervisor and to take necessary action for improvements, if any and report the same to the chief operating officer. • Coordinates with other departments all matters that will satisfy customer requirements.
Requirements
• 8 years experience in the building materials field • 3+ yrs GCC experience • Commercially strong • Stable work history • Strong communicator with senior stake holders, clients and labour • Relevant industry qualifications, electrical mechanical or civil
About the Company
Over 30 years of local industry experience.
New name, proven expertise In 2009, recruitment leaders Beresford Blake Thomas (BBT), Hill McGlynn and Ma Foi integrated under the Randstad brand to form Randstad Middle East.
Experience and local knowledge are essential commodities within the Middle East region, so it made perfect sense to combine 30 years recruitment experience in the Gulf, providing a larger, more streamlined service to our clients and candidates.
As well as having the largest geographical footprint of any recruiter, Randstad is the worlds largest specialist recruitment provider, employing over 28,000 members of staff and helping over 2.5 million people find work every year. With an enviable reputation worldwide, we have an established and respected presence in the Middle East, and are the preferred choice for specialist staffing solutions in more customary and emerging markets across the entire region.
Our Sectors:
Accounting & Finance
Advertising, Media & PR
Construction & Engineering
Hospitality & Retail
HR & Business Support
Industrial
IT & Telecommunications & Electronics
Oil & Gas
Pharmaceutical & FMCG
Property & Real Estate
Sales & Marketing
Executive Search & Selection
Facilities Management
Brand Manager
Trafalgar
Kuwait
The Role
Brand Manager will be responsible for the entire brand and as such requires a great deal of initiative and the ability to work to tight deadlines. Further key responsibilities will include developing and delivering an annual operating plan, purchasing and sales forecasting, budget planning and implementation, inventory management, monitoring competition, product launches and promotions, supplier interface, advertising and market research. The Brand Manager shall follow the brand guidelines within the instructed concept and promote the brand’s products in the way that will not be detrimental to the image and reputation of the brand. ESSENTIAL FUNCTIONS: - Develop and implement appropriate brand’s strategies by selecting, segmenting and targeting markets, and promoting products and services to those markets - Conduct competition analysis and regular benchmarking, maintain awareness of market trends and new entrants in the retail industries, understanding forthcoming customer initiatives and monitoring local competitors performance - Set up with Marketing Manager the yearly media plan, arrange the brand events to generate additional sales throughout the year and opening new channels for corporate sales - Prepare a monthly and yearly management report in order to reach the ideal and optimized stock and develop an efficient stock management system whereby fast moving and slow moving items are identified - Advice & coordinates with sales department to dispatch the goods to the points of sales as per their needs and define the right assortment according to the retail environment - Develop and maintain brand price list for retail and corporate sales - Provide Sales Manager and General Manager with a monthly brand sales-in and sale-out report & quarterly sales forecasts - Prepare monthly review report to sales manager and recommend necessary actions. - Achieve brand preset target - Implement visual merchandising guidelines in coordination with visual merchandiser - Prepare and report P&L budget for the following year - Identify new opportunities and plan replenishment supplies - Identify and analyze the brand’s strengths and weaknesses, and respond to opportunities and threats in the marketing environment - Create brand sales terms & condition for point of sale and after sales - Identify new spaces & location for brand presence - Train and update the sales staff in appropriate products knowledge - Provide after sales department with the latest information and organize training sessions SUPERVISION REQUIRED/GIVEN: - Receives general supervision from the Head of Marketing & Sales - Exercises functional and technical supervision over the merchandisers.
Requirements
Knowledge, Skills, and Abilities - Functional understanding of luxury retailing with the ability to implement best practices and regulate transaction costs. - Should be positive and flexible and willing to work under pressure in a cross functional team. - Strong computer knowledge - Able to analyze and interpret information - Creative - Very good communication skills - Organizational skills - Should possess excellent communication skills with strong operational exposure. Education and Experience - Bachelor’s degree in Marketing/Business Administration/Finance, or a closely related field from an accredited college or university. MBA would be a plus. Experience - Candidate should have 5 -7 years work experience, with a solid background in the retail industry particularly at a brand management level.
About the Company
Trafalgar is an internationally recognized luxury retailer with 14 specialized boutiques in Kuwait and over 40 years of operating expertise. From its humble beginnings in 1972, Trafalgar continues to build in popularity as it provides its loyal customers the best in fine jewellery, watches and couture.
The brands in Trafalgar’s portfolio have steadily increased during the past decade. Today, Trafalgar represents many of the highly recognized and respected luxury brands. Although its focus was the watch and jewelry field, Trafalgar has over the past 7 years entered the world of fashion. With a portfolio of 14 POS spread throughout the most recognized shopping centers of Kuwait, over 150 employees, and an unmatched reputation for professional ethics, Trafalgar is well geared to meet future challenges.
Remaining true to its identity as an independent company, Trafalgar today is managed by Amer Alansari and his wife Christiane. Combining their individual strengths (Amer Alansari’s educational background in business management and hospitality, and Christiane’s in the field of retailing and fashion design), the company is looking forward to the many new adventures it will surely face.