Guest Services
Officer (European or Arabic Language)
Manpower Middle East
UAE
Only candidates with
language skills and able to start in September will be considered!
• Greet all callers with the highest level of customer service skills.
• Answer calls promptly, accurately, professionally and courteously direct calls/enquiries and relay messages.
• Provide frontline customer service/call handling for all employees, and external callers
• Be fully proficient in all operating systems including the telephone network system and the Visitor Management system (as required)
• Ensure Guest Call Services area is clean and tidy at all times
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Ensure and provide flawless, upscale, professional and high class guest service experiences
• Experience of working on a switchboard co-ordinating a high volume of calls during peak periods, prioritising work and situation
• Experience of basic clerical duties and office procedure
• Expect and react promptly to guests’ requirements and inquires
• Actively listen and resolve guests’ complaints
• Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
• Assist, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
• Examine activities logbook, assign tasks appropriately and implement control schedule daily
• Greet all callers with the highest level of customer service skills.
• Answer calls promptly, accurately, professionally and courteously direct calls/enquiries and relay messages.
• Provide frontline customer service/call handling for all employees, and external callers
• Be fully proficient in all operating systems including the telephone network system and the Visitor Management system (as required)
• Ensure Guest Call Services area is clean and tidy at all times
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Ensure and provide flawless, upscale, professional and high class guest service experiences
• Experience of working on a switchboard co-ordinating a high volume of calls during peak periods, prioritising work and situation
• Experience of basic clerical duties and office procedure
• Expect and react promptly to guests’ requirements and inquires
• Actively listen and resolve guests’ complaints
• Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
• Assist, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
• Examine activities logbook, assign tasks appropriately and implement control schedule daily
• European or Arabic language is a must!
• Able to start in September
• Relevant qualifications/certifications
• At least 5 years’ experience in client service/client facing related services
• At least 5 years’ experience in hospitality services from a reputable and market leading hotel or hospitality facility
• Excellent knowledge of all call handling systems and general office systems
• Understanding of customer/call handling service requirements
• Excellent communication skills both written and oral with the ability to communicate with people from various backgrounds and standing
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organization
• Ability to handle confidential information in strict confidence
• Ability to work with high integrity and minimum supervision
• Excellent interpersonal skills
• Energetic and strong personality
• Able to start in September
• Relevant qualifications/certifications
• At least 5 years’ experience in client service/client facing related services
• At least 5 years’ experience in hospitality services from a reputable and market leading hotel or hospitality facility
• Excellent knowledge of all call handling systems and general office systems
• Understanding of customer/call handling service requirements
• Excellent communication skills both written and oral with the ability to communicate with people from various backgrounds and standing
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organization
• Ability to handle confidential information in strict confidence
• Ability to work with high integrity and minimum supervision
• Excellent interpersonal skills
• Energetic and strong personality
We lead in the creation and delivery of innovative
workforce solutions and services that enable our clients to win in the changing
world of work.
ManpowerGroup powers the
success of many of the world’s most dynamic organizations. We deliver
innovative workforce solutions that enhance competitiveness, increase
efficiency and spur productivity. Combining global reach with local expertise –
3600 offices in over 80 countries – we know the changing world of work and
bring a deep understanding of the companies we work for and the industries we
service.
ManpowerGroup entered the
Middle East in December 2007 after acquiring local company Clarendon Parker,
thus bringing 15 years in-depth local knowledge combined with a global
footprint and industry shaping expertise and thought leadership. Manpower
Middle East supports clients in the Middle East and North Africa regions. Our
business is aligned to key skill specializations to ensure our clients
requirements are met by expert and knowledgeable consultants that understand
your industry and role requirement.
Our consultants are
experts in finding the right talent across all industries in a broad-range of
occupations including:
- IT & Telecommunications
- Engineering & Construction,
Oil & Gas
- Banking, Finance & Legal
- Sales & Business
Development
- Marketing, Public Relations
& Communications
- Human Resources & Training
- Customer & Support Services
(Secretarial and Administrative)
- Operational, Supply Chain &
Logistics
- Executive Recruitment
- Emiratization Solutions
- Recruitment Program Outsourcing
Solutions
- Managed Service Provider
Solutions
- Talent Based Outsourcing
Solutions
- Outsourced
Staffing Solutions
Apply Now
Senior Guest
Services Supervisor (European or Arabic Language)
Manpower Middle East
UAE
Only candidates with
language skills and able to start in September will be considered!
• Manage and lead the Guest Services team.
• Ensure and provide flawless, upscale, professional and high class guest service experience.
• Meet and greet guests and notify employees on arrival of visitor.
• Promptly, accurately, professionally and courteously direct calls/enquiries and relay messages.
• Provide frontline customer service for all employees, visitors and contractors entering the office environment.
• Be fully proficient in all operating systems including the telephone network system and the Visitor Management system.
• Experience of clerical duties and office procedure
• Actively resolve guests’ complaints
• Ensure that all Services within remit are fully operable and that the team is fully motivated, knowledgeable and delivering the requirements of their roles.
• Always conducts oneself appropriately, professionally and lead by example
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Accountable for the performance of the team as a whole and that of individuals
• Manage and lead the Guest Services team.
• Ensure and provide flawless, upscale, professional and high class guest service experience.
• Meet and greet guests and notify employees on arrival of visitor.
• Promptly, accurately, professionally and courteously direct calls/enquiries and relay messages.
• Provide frontline customer service for all employees, visitors and contractors entering the office environment.
• Be fully proficient in all operating systems including the telephone network system and the Visitor Management system.
• Experience of clerical duties and office procedure
• Actively resolve guests’ complaints
• Ensure that all Services within remit are fully operable and that the team is fully motivated, knowledgeable and delivering the requirements of their roles.
• Always conducts oneself appropriately, professionally and lead by example
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Accountable for the performance of the team as a whole and that of individuals
• European or Arabic language is a must!
• Able to start in September
• Relevant qualifications/certifications
• At least 3-5 years’ experience in a similar supervisory role in a reputable and market leading hotel or hospitality facility
• 5-10 years client facing hospitality industry experience
• People management skills
• Ability to liaise in a professional and persuasive manner with team, management and visitors
• Ability to handle confidential information in strict confidence
• Ability to work with high integrity and minimum guidance from the Transformation/Soft Service Manager
• Excellent interpersonal skills
• Energetic and strong personality
• An excellent knowledge of all office systems and office management
• Knowledge of Visitor Management and associated registration systems
• Able to start in September
• Relevant qualifications/certifications
• At least 3-5 years’ experience in a similar supervisory role in a reputable and market leading hotel or hospitality facility
• 5-10 years client facing hospitality industry experience
• People management skills
• Ability to liaise in a professional and persuasive manner with team, management and visitors
• Ability to handle confidential information in strict confidence
• Ability to work with high integrity and minimum guidance from the Transformation/Soft Service Manager
• Excellent interpersonal skills
• Energetic and strong personality
• An excellent knowledge of all office systems and office management
• Knowledge of Visitor Management and associated registration systems
We lead in the creation and delivery of
innovative workforce solutions and services that enable our clients to win in
the changing world of work.
ManpowerGroup powers the
success of many of the world’s most dynamic organizations. We deliver
innovative workforce solutions that enhance competitiveness, increase
efficiency and spur productivity. Combining global reach with local expertise –
3600 offices in over 80 countries – we know the changing world of work and
bring a deep understanding of the companies we work for and the industries we
service.
ManpowerGroup entered the
Middle East in December 2007 after acquiring local company Clarendon Parker,
thus bringing 15 years in-depth local knowledge combined with a global
footprint and industry shaping expertise and thought leadership. Manpower
Middle East supports clients in the Middle East and North Africa regions. Our
business is aligned to key skill specializations to ensure our clients
requirements are met by expert and knowledgeable consultants that understand your
industry and role requirement.
Our consultants are
experts in finding the right talent across all industries in a broad-range of
occupations including:
- IT & Telecommunications
- Engineering & Construction,
Oil & Gas
- Banking, Finance & Legal
- Sales & Business
Development
- Marketing, Public Relations
& Communications
- Human Resources & Training
- Customer & Support Services
(Secretarial and Administrative)
- Operational, Supply Chain &
Logistics
- Executive Recruitment
- Emiratization Solutions
- Recruitment Program Outsourcing
Solutions
- Managed Service Provider
Solutions
- Talent Based Outsourcing
Solutions
- Outsourced
Staffing Solutions
Apply Now
Senior Business
Operations Analyst - 6 Months Contract
Manpower Middle East
Dubai, UAE
• Planning Business
Operations
• Preparing Analysis and Process support
• Supporting General Management
• Supporting Regional Support
• Support and Business Forecasting
• Raising Invoice to different vendors
• working on different projects
• Quality support
• tracking invoices
• supplier management
• Candidate needs to be organised
• Preparing Analysis and Process support
• Supporting General Management
• Supporting Regional Support
• Support and Business Forecasting
• Raising Invoice to different vendors
• working on different projects
• Quality support
• tracking invoices
• supplier management
• Candidate needs to be organised
• University Qualifications: Bachelors
• Nature and length of previous experience: 2 yrs experience in project analysis and business analysis
• Specialist knowledge: Business Operations
• Age Range: NA
• Gender Preference: NA
• Nationality Preference: NA
• Language Fluency: Fluent English
• Current Location: UAE only
• Nature and length of previous experience: 2 yrs experience in project analysis and business analysis
• Specialist knowledge: Business Operations
• Age Range: NA
• Gender Preference: NA
• Nationality Preference: NA
• Language Fluency: Fluent English
• Current Location: UAE only
We lead in the creation and delivery of
innovative workforce solutions and services that enable our clients to win in
the changing world of work.
ManpowerGroup powers the
success of many of the world’s most dynamic organizations. We deliver innovative
workforce solutions that enhance competitiveness, increase efficiency and spur
productivity. Combining global reach with local expertise – 3600 offices in
over 80 countries – we know the changing world of work and bring a deep
understanding of the companies we work for and the industries we service.
ManpowerGroup entered the
Middle East in December 2007 after acquiring local company Clarendon Parker,
thus bringing 15 years in-depth local knowledge combined with a global
footprint and industry shaping expertise and thought leadership. Manpower
Middle East supports clients in the Middle East and North Africa regions. Our
business is aligned to key skill specializations to ensure our clients
requirements are met by expert and knowledgeable consultants that understand
your industry and role requirement.
Our consultants are
experts in finding the right talent across all industries in a broad-range of
occupations including:
- IT & Telecommunications
- Engineering & Construction,
Oil & Gas
- Banking, Finance & Legal
- Sales & Business
Development
- Marketing, Public Relations
& Communications
- Human Resources & Training
- Customer & Support Services
(Secretarial and Administrative)
- Operational, Supply Chain &
Logistics
- Executive Recruitment
- Emiratization Solutions
- Recruitment Program Outsourcing
Solutions
- Managed Service Provider
Solutions
- Talent Based Outsourcing
Solutions
- Outsourced
Staffing Solutions
Apply Now
Corporate Sales
Supervisor - Auto Rental
Manpower Middle East
Riyadh, Saudi Arabia
• Responsible for
assisting location management in the following areas, based on assignment:
Customer Service, Operations, Human Resources, Fleet, and Maintenance.
• Selling fleet of cars to corporates clients.
• Proactively seek process improvement to ensure high-quality customer service.
• Achieving sales targets is the main focus.
• Signing up with big Multinational Corporation or Local conglomerates.
• Ensure clean vehicles, a full ready line with proper car mix and sound specialty car management
• Selling fleet of cars to corporates clients.
• Proactively seek process improvement to ensure high-quality customer service.
• Achieving sales targets is the main focus.
• Signing up with big Multinational Corporation or Local conglomerates.
• Ensure clean vehicles, a full ready line with proper car mix and sound specialty car management
• Minimum 3 years’ experience in managing Car
Rental franchise
• Ability to learn all aspects of this role on-the-job
• Ability to evaluate employee and customer needs
• Strong verbal and written communication skills and the ability to understand and follow instructions
• Strong organizational and time management skills
• Ability to learn all aspects of this role on-the-job
• Ability to evaluate employee and customer needs
• Strong verbal and written communication skills and the ability to understand and follow instructions
• Strong organizational and time management skills
We lead in the creation
and delivery of innovative workforce solutions and services that enable our
clients to win in the changing world of work.
ManpowerGroup powers the
success of many of the world’s most dynamic organizations. We deliver
innovative workforce solutions that enhance competitiveness, increase
efficiency and spur productivity. Combining global reach with local expertise –
3600 offices in over 80 countries – we know the changing world of work and
bring a deep understanding of the companies we work for and the industries we
service.
ManpowerGroup entered the
Middle East in December 2007 after acquiring local company Clarendon Parker,
thus bringing 15 years in-depth local knowledge combined with a global
footprint and industry shaping expertise and thought leadership. Manpower
Middle East supports clients in the Middle East and North Africa regions. Our
business is aligned to key skill specializations to ensure our clients
requirements are met by expert and knowledgeable consultants that understand
your industry and role requirement.
Our consultants are
experts in finding the right talent across all industries in a broad-range of
occupations including:
- IT & Telecommunications
- Engineering & Construction,
Oil & Gas
- Banking, Finance & Legal
- Sales & Business
Development
- Marketing, Public Relations
& Communications
- Human Resources & Training
- Customer & Support Services
(Secretarial and Administrative)
- Operational, Supply Chain &
Logistics
- Executive Recruitment
- Emiratization Solutions
- Recruitment Program Outsourcing
Solutions
- Managed Service Provider
Solutions
- Talent Based Outsourcing
Solutions
- Outsourced
Staffing Solutions
Apply Now