JORDAN, UAE, SAUDI ARABIA JOB VACANCIES












































































































































































Head of Lifestyle

Souq.com

UAE

Head of Lifestyle - UAE

- Overall responsibility to manage and administer Lifestyle Category for UAE market in line with the strategy defined by Regional Head of Category which includes category management, owning the sales, growth and long term profit and loss. Responsibilities range from product launch, creation and management of supplier vendor networks, driving merchandising and sales strategies and providing leadership/direction to the BD team involved in managing the Category.
- Sub Categories of the Lifestyle Category are: Health & Beauty, Sport & Fitness, Baby & Toys, Automotive, Home, Kitchen, and outdoor. The new categories to be launched soon are Stationary & Office Supplies, and Art & Craft.

General management of:
- P&L
- Strategy Implementation
- Strategic vendor relationship management
- Team Management & Development
- Manpower Planning
- Develop selection & price leadership across all sub-categories and brands according to the strategy defined by Regional Director of Category; develop commercial pipeline of suppliers and sign contracts to achieve assigned selection targets and in line with target commercial terms (payment days, margins, rebates, returns, etc.)
- Partner cross-functionally with creative and content departments to define content strategy for product images, copy and product videos. Drives the online content strategy based on customer and competitive insights, brand strategy and e-commerce goals and initiatives and continuously tests changes to determine impact to the overall customer experience and conversion.
- Work with the category managers and buyers on merchandising new products, site promotions, vendor funded initiatives and brand stores
- Review and analyze online competitor site merchandising, promotional execution and tactics, user experience, product representation and taxonomy. Report findings and provide appropriate counter-strategies when appropriate
- Collaborate with marketing, providing inputs for email campaigns, and offsite campaigns
- Responsible for P&L KPIs assigned. Achieve assigned targets on selection, revenues, margin, payment terms and return.
- Leverage Category Analyst's support to analyze category performance, identify gaps and opportunities, and implement corrective actions
- Prepare Buying Plan and Sales Forecast in coordination with UAE General Manager and Regional Head of Category, in accordance with promotional calendar. Prepare weekly "Deal of the Day" Plan in coordination with DOD Team.
- Manage Inventory efficiently in coordination with Finance, Warehouse, Content and DOD Teams.
- Master's Degree or equivalent
- 7-10 years of experience in the Category Management.
- E-commerce experience is an advantage.
- Sound knowledge of Souq's portal in order to train and educate new suppliers and sellers
- Knowledge of MS Office Powerpoint, Excel

CORE COMPETENCIES
- Effective persuasion and negotiation skills
- Effective relationship and leadership skills
- Action-oriented and organised
- Superlative analytical skills
- Excellent communication skills in English
Souq.com – the Middle East’s online marketplace.
We connect people and products – opening up a world of possibility. From bracelets and backpacks to tablets and toy cars – we give you access to everything you need and want. Our range is unparalleled, and our prices unbeatable.
Driven by smart technology, everything we do is designed to put the power directly in your hands – giving you the freedom to shop however, whenever and wherever you like.
We’re trusted by millions, because we don’t just deliver to your doorstep, we were born here. With Souq.com you’ll always be getting a good deal – with exceptional service that makes your shopping experience as easy and seamless as possible.
Apply Now

Partner Relationship Executive

Souq.com

UAE

- Handle third party onboarding process in terms of finalizing account setup & training.
- Monitor partner's performance, service quality and advise on enhancement procedures to increase revenues, decrease cancellation rate & maximize fulfillment.
- Act as the first line of support for third party issues & second line of support for customer issues.
- Maintain performance tracking report and communicate progress on daily basis to management & category BDEs
- University Degree in Business or Management
- 2-5 years' experience in client management or customer service.
- Excellent relationship management & problem-solving skills.
- Alerted, active & have an eye for details
Souq.com – the Middle East’s online marketplace.
We connect people and products – opening up a world of possibility. From bracelets and backpacks to tablets and toy cars – we give you access to everything you need and want. Our range is unparalleled, and our prices unbeatable.
Driven by smart technology, everything we do is designed to put the power directly in your hands – giving you the freedom to shop however, whenever and wherever you like.
We’re trusted by millions, because we don’t just deliver to your doorstep, we were born here. With Souq.com you’ll always be getting a good deal – with exceptional service that makes your shopping experience as easy and seamless as possible.
Apply Now

Category Manager - FMCG

Souq.com

Saudi Arabia

About Souq
- Increase Supply (Supply width): Identify supply gaps by doing shelf-space bench marking analysis and ensure that we have maximum supply online across assigned categories against competition online/offline / marketplace.
- Activity: Identify accurate supply gaps and present it. Prioritizing & agreeing on timelines and targets. Execute the plan to incubate suppliers, Brands and SKU's.
- Maintain a tracker on merchandized items (weekly Plan vs. actual), Manage retail ids of souq.com by maximize listing of all unique inventories. , Week-on-week - growth in supply, Increase in price leadership, Increase in quantity / Gmv, fulfilment tracker, new suppliers.
- Price Leadership (Supply Depth)
- Check the price leadership status on a weekly basis and do appropriate changes in the Retail pricing to ensure Price leadership in all the hot selling SKUs.
- Analytics
- Do detail analysis on daily/weekly basis for the assigned categories by category wise, channel wise, key product line wise performance and take appropriate actions to improve business performance.
- Develop the sales plan
- Develop the monthly sales plan and strategies for the assigned categories with the help of country manager and category head to achieve the given sales and goals
- Merchandising
- Negotiate special pricing for hot selling SKUs from the vendors and update marketing/Merchandizing team for promoting them. 
- Seeking highly qualified candidates who are strategic thinkers.
- Excellent oral and written communication skills. MBA / BE qualified individuals.
- Experience from Online/ Retail/ Specific Category
- Minimum of 7-8 years of experience in the Category Assigned, Team Experience of managing cross functional and multicultural teams.
- Candidates must be intelligent and self-motivated professionals.
- Deep understanding of and passion for E-Commerce required.
- Previous responsibility for strategic development, product management or product marketing, revenue targets and quotas is highly desirable.
- Knowledge of Analytics.

CORE COMPETENCIES
- Demonstrated intense customer focus.
- Excellent skills in negotiation.
- Ability to champion the growth of the category and envision the long-term strategy.
- Demonstrated highest level of integrity, intellectual honesty, and strong work ethic.
- Sharp, analytical, and thoughtful. Analyses through problems to come up with solutions.
- Innovative & Pro-active.
Souq.com – the Middle East’s online marketplace.
We connect people and products – opening up a world of possibility. From bracelets and backpacks to tablets and toy cars – we give you access to everything you need and want. Our range is unparalleled, and our prices unbeatable.
Driven by smart technology, everything we do is designed to put the power directly in your hands – giving you the freedom to shop however, whenever and wherever you like.
We’re trusted by millions, because we don’t just deliver to your doorstep, we were born here. With Souq.com you’ll always be getting a good deal – with exceptional service that makes your shopping experience as easy and seamless as possible.
Apply Now

Senior Business Development Manager - Marketplace

Souq.com

Saudi Arabia

- Identify potential partnership opportunities by researching market / industry and keeping a close eye on key developments in the region.
- Drive market analysis and analyze data to determine market development strategies. Identify key partners, negotiate contracts and manage relationships on an ongoing basis to develop strong partner ecosystems.
- Present business reviews to the senior management team regarding progress and roadblocks to expanding our reach in the industry
- Create and articulate compelling value propositions around Souq.com's Marketplace and services.
- Work closely with Category teams to identify category specific growth opportunities, presenting at Category monthly business reviews
- Cold call as appropriate within the market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging professional network.
- Plan persuasive approaches and pitches that will convince potential clients to do business with the Souq.com
- Develop a cordial professional rapport with new clients, and set targets for sales and provide support that will continually improve the relationship. Grow and retain existing accounts by presenting new solutions and services to partners.
- Using knowledge of the market and competitors, identify and develop the company's unique selling propositions and differentiators.
- Daily operational management of key partnerships.
- Work in close collaboration with Regional Business team to ensure alignment of broader goals.
- Compile and analyze performance metrics to assess placements effectiveness and to identify new opportunities.
- Manage a team to deliver results against a set of ambitious goals
- Proven ability to own complex, strategic partnerships with industry leading organizations
- Strong verbal and written communications skills are a must, as well as leadership skills
- Experience in retail and/or a technology / eCommerce business preferred but not essential
- High level of academic achievement at degree level. MBA is beneficial but not necessary
- Ability to work effectively within fast paced, diverse cross functional teams
- Fluency in Arabic is a must.
- 8+ years of experience in sales, business development, or partner management within ecommerce or technology sectors.
- Excellent written and verbal communication skills.
- Demonstrated track record of winning/establishing strategic relationships with local distributors, customers/partners and/or brand owners.
Souq.com – the Middle East’s online marketplace.
We connect people and products – opening up a world of possibility. From bracelets and backpacks to tablets and toy cars – we give you access to everything you need and want. Our range is unparalleled, and our prices unbeatable.
Driven by smart technology, everything we do is designed to put the power directly in your hands – giving you the freedom to shop however, whenever and wherever you like.
We’re trusted by millions, because we don’t just deliver to your doorstep, we were born here. With Souq.com you’ll always be getting a good deal – with exceptional service that makes your shopping experience as easy and seamless as possible.
Apply Now

Customer Service Representative

Souq.com

Jordan

Souq.com is the largest ecommerce site in the Arab world. Every month, Souq.com attracts more than 35 million visits to its catalogue of more than 1.5 million unique products in 20 different categories, including consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. Established in 2005, Souq.com today operates both as an award-winning retail business and an online marketplace that allows SMEs, merchants, brands and distributors to distribute their products online.

With more than 3,000 employees, we operate with the scale and ambition of a big corporation, but we cultivate a strong entrepreneurial and nimble mindset to ensure we execute with speed and efficiency. We have offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia and Kuwait, and leading Product and Engineering centers in Jordan and India. We offer competitive salaries and benefits, and a unique opportunity to join the leading player in an ever growing and exciting industry.

Primary Responsibilities:
• Deliver first-level support to customers, in line with Souq.com brand values and defined SLAs, in order to successfully resolve customer issues/ complaints.
• Provide comprehensive and knowledgeable information and service to customers regarding retail and market place products and services in order to maintain positive customer satisfaction levels.
• Communicate with customers clearly, with a high-level of proficiency in customer-handling in order to positively present the Souq.com brand and its products and services.
Job Requirements:
• Be customer service-minded and focus on solution providing.
• Ability to communicate effectively and clearly.
• Provide comprehensive solutions.
• Be self-motivated and take initiative.
• Ability to respond positively to working in a pressured environment.
• Work well with a team and be co-operative.
• Experience or education in technology or ecommerce or related areas would be a plus.

Core Competencies:
• Language proficiency in one or more of the following languages - English/Arabic.
• Keyboard proficiency and MS Office/PC skills.
• Be flexible and adjust to changing business needs and environment.

Souq.com – the Middle East’s online marketplace.
We connect people and products – opening up a world of possibility. From bracelets and backpacks to tablets and toy cars – we give you access to everything you need and want. Our range is unparalleled, and our prices unbeatable.
Driven by smart technology, everything we do is designed to put the power directly in your hands – giving you the freedom to shop however, whenever and wherever you like.
We’re trusted by millions, because we don’t just deliver to your doorstep, we were born here. With Souq.com you’ll always be getting a good deal – with exceptional service that makes your shopping experience as easy and seamless as possible.
Apply Now

Software Engineer (PHP) - Customer Platform

Souq.com

Jordan

As a PHP developer you will play a key role in developing both front-end and back-end systems and you will be a member of buying user experience team. Your work will be with excellent coordination with Front-end and Javascript developers.

You should have excellent knowledge of programming best practices and design patterns with excellent front end HTML, CSS, and JavaScript experience.

You should be comfortable working with a Linux, Apache, MySQL, PHP (LAMP) environment and must be able to clearly understand requirements and ask questions to obtain clarity when in doubt.
- Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or similar technical discipline.
- Expert PHP development capabilities with 3+ Years of experience.
- Expert SQL capabilities and query optimization.
- Expert relational database design and performance optimization.
- Expert HTML/CSS/JS/AJAX coding capabilities, HTML5 and CSS3.
- Expert in CSS frameworks and JS frameworks.
- Broad understanding of web architecture and how it applies to scalability.
- Object Oriented Programming Experience.
- Solid understanding of version control principles, preferably using Git.
- Strong communication skills.
- Good in English command (Written and spoken).
- Smart, a very quick learner, and gets things done.

Core Competencies:
- Troubleshooting and solving complex problems.
- Strong communication skills.
- Good in English command (Written and spoken).
- Agile Methodology (Scrum).
Souq.com – the Middle East’s online marketplace.
We connect people and products – opening up a world of possibility. From bracelets and backpacks to tablets and toy cars – we give you access to everything you need and want. Our range is unparalleled, and our prices unbeatable.
Driven by smart technology, everything we do is designed to put the power directly in your hands – giving you the freedom to shop however, whenever and wherever you like.
We’re trusted by millions, because we don’t just deliver to your doorstep, we were born here. With Souq.com you’ll always be getting a good deal – with exceptional service that makes your shopping experience as easy and seamless as possible.
Apply Now

Software Engineer - Customer Platform

Souq.com

Jordan

- Write "clean", well designed code.
- Produce detailed specifications.
- Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.
- Contribute in all phases of the development lifecycle.
- Follow industry best practices.
- Develop and deploy new features to facilitate related procedures and tools if necessary.
- As an Associate Software Engineer (PHP) you will play a key role in developing both front­end and back­end systems and you will be a member of buying customers experience team. Your work will be with excellent coordination with Front­end and Javascript developers.
- You should have excellent knowledge of programming best practices and design patterns with excellent front end HTML, CSS, and JavaScript experience.
- You should be comfortable working with a Linux, Apache, MySQL, PHP (LAMP) environment and must be able to clearly understand requirements and ask questions to obtain clarity when in doubt.
- Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or similar technical discipline.
- Working in a collaborative team environment using tools like JIRA and Git.
- PHP development capabilities.
- HTML/CSS/JS/AJAX coding capabilities, HTML5 and CSS3.
- CSS frameworks and JS frameworks.
- Scrum, Kanban, or other agile methodologies.
- Other programming languages such as Java, Python, or Ruby.

CORE COMPETENCIES
- Object Oriented Programming Experience.
- SQL capabilities and query optimization.
Souq.com – the Middle East’s online marketplace.
We connect people and products – opening up a world of possibility. From bracelets and backpacks to tablets and toy cars – we give you access to everything you need and want. Our range is unparalleled, and our prices unbeatable.
Driven by smart technology, everything we do is designed to put the power directly in your hands – giving you the freedom to shop however, whenever and wherever you like.
We’re trusted by millions, because we don’t just deliver to your doorstep, we were born here. With Souq.com you’ll always be getting a good deal – with exceptional service that makes your shopping experience as easy and seamless as possible.
Apply Now