BAHRAIN, UAE JOB VACANCIES














































































































































Director - Operational Excellence

Standard Chartered Bank - UAE

UAE

Director - Operational Excellence, AME

Standard Chartered is a leading international banking group committed to building a successful and sustainable future for our people, our customers and the communities we serve. With 1,700 branches and offices in 68 markets in Asia, Africa and the Middle East, we offer exciting and challenging international career opportunities to over 89,000 employees.

This role is an opportunity to work with the Global Operational Excellence team and the senior leadership of the bank in Africa and Middle East Region. Operational Excellence programme has been created to drive and accelerate process excellence and execution across the Bank using a simple, fact based standardised, bank wide approach.

This program is pivotal to achieve the bank's targets on returns/ profitability and improved client experience and therefore comes with Senior Management commitment. The programme will use multiple holistic levers including process improvement, structural changes, targets and tracking, training & accountability, policy streamlining and digitization.

The chosen candidate will gain exposure to Retail Business & will work with operations and management teams. It includes a blend of strategic thinking and execution and provides a platform for future roles within the Retail Business/ COO function lines.

Key Roles and Responsibilities

Strategy
- Deploy the standard OE framework and establish a portfolio of initiatives
- Support design and delivery of the overall OE agenda in line with target outcomes
- Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions
- Support and contribute to the growth and branding of OE in the Bank, helping to embed the culture of OE practices across the Region

Business
- Establish and drive region-wide OE transformation programmes, build awareness & develop local OE capability within region to support and accelerate OE journey.
- Identify scope & support execution of OE projects in region leading to tangible outcomes and desired business impact.
- Transition OE interventions to become business-owned programmes enabling sustainable change.

People and Talent
- Implement a culture of continuous improvement across businesses/functions
- Build OE awareness & contribute to OE training and skill building initiatives

Key Stakeholders
- Country Retail Heads - Country CEPG Heads
- Country Ops Heads - Regional Retail Mgmt
- BE Team - Regional COO

Other Responsibilities
- Embed Here for good and Group's brand and values in personal working practices
- Perform other responsibilities assigned under Group, Country, Business or Functional policies & procedures
COMPETENCIES:
- Spot Opportunities
- Solve Problems
- Take the Lead
- Collaborate
- Communicate
- Achieve Results

TECHNICAL COMPETENCIES:
- Lean/ Six Sigma/ Process Improvement Methodologies
- Change Management
- Low Cost Automations/ RPA
- Advanced Excel/Statistical Analysis

QUALIFICATIONS/ EXPOSURE

- Graduate (Engineers / MBAs preferred)
- Should have 8+ years of experience with relevant exposure to Process Improvement preferably within financial services
- Coaching, mentoring & training experience
- Experience with low cost process automations/ RPA
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group\\\\'s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.
Apply Now

Head of CVP, Priority & International Banking

Standard Chartered Bank - UAE

UAE

Standard Chartered is a leading international banking group committed to building a successful and sustainable future for our people, our customers and the communities we serve. With 1,700 branches and offices in 68 markets in Asia, Africa and the Middle East, we offer exciting and challenging international career opportunities to over 89,000 employees.

As Head of CVP, Priority & International Banking, the incumbent should be able to build and leverage strong alliances and business partnership networks to crystallize differentiated brand propositions across client segments, continuously improve the operational efficiency and effectiveness of processes and deploy global value proposition and its enablers ensuring CVP is operationalized

Key Roles and Responsibilities

Strategy
* In line with defined strategies, build and leverage strong alliances and business partnership networks to crystallize differentiated brand propositions across client segments

Business
* In-country deployment of global value proposition and its enablers ensuring CVP is operationalized
* Provide country insights to Group in design of CVP
* Implement acquisition programs and global acquisition tool kits
* Ensure provision of value added products to the existing/ potential retail clients and constantly meeting/ exceeding their service expectations.
* Identify new business opportunities in conjunction with the respective Department and thereby facilitate growth of business and compelling offshore solutions to clients
* Work closely with Brand & Marketing to build a strong positioning in the market
* Activating sources of leads to achieve business targets (MGM, digital, marketing campaigns, ecosystem, EB, alliances)
* Prepare localized offers and campaign scripts
* Ensure frontline is supported with adequate marketing tools, pitch-book
* Give inputs for development of product/ service bundles, with a view to aid client deepening and cross-sell across segments
* Own the service quality and client satisfaction agenda for the segment
* Leverage the Bank's global presence to identify potential prospects and end to end solutions for clients' strategic and transactional needs.
* Manage the development and subsequent implementation of International Banking leading practices across all activities/ operations comprising International Banking.
* Liaise with counterparts locally and internationally to launch tactical campaigns to support the delivery of agreed budgeted targets.
* Enhance and maintain relationships with influential stakeholders in locations where the Bank operates, to build alliances and seize opportunities in the markets for the Bank's benefits.
* Accountability for growth in business drivers and P&L of International Banking
* Manage cross-border referrals program and processes

People and Talent
* Champion and act as a role model of the Group's values and culture in the UAE

Risk Management
* Continuously improve the operational efficiency and effectiveness of processes.
* Ensure effective management of operational risks within the function and compliance with applicable internal policies, and external laws and regulations.
* Identify opportunities across the end-to-end Retail Banking risk and control environment and drive rectification as required.
* Ensure adequate and appropriate systems and controls are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Technology and Operations, Finance and Reputation.
* Develop and implement clear structures of accountability to ensure team members are capable of performing successfully in their roles and ensure clear oversight / supervision / decision making
* Ensure effective implementation of Risk Management framework throughout the business such tat:

An appropriate risk appetite is clear and integral to the way all employees operate, implementing appropriate controls consistent with global strategy

Effective processes are established and maintained to identify, manage, monitor and report risk

Systems and procedures to safeguard the security, integrity and confidentiality of information

Governance
* Ensure compliance with global AML & CDD standards
* Ensure appropriate operational procedures and controls in place to operate within the Operational Risk appetite framework
* Ensure compliance to internal and external regulations
* Ensure ORF / process universe adoption and governance
* Work collaboratively with FCC, AML, L&C on Due Diligence and all other processes as needed
* Provide input to governance and operational risk to define measures and controls for prevention

Regulatory & Business conduct
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Manage regulatory relationships in relation to the Retail Banking business in the UAE.
* Embed the Group's Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture. Embed Here for good and Group's brand and values in the UAE
* Rich Product/ Segment knowledge and experience
* Analytical
* Good negotiator
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group\\\\'s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.
Apply Now

Team Administrator

Standard Chartered Bank - UAE

Bahrain

Purpose:
* Providing support to the Head, Compliance, Bahrain and GCC ensuring that all administrative responsibilities are handled smoothly and efficiently, delivering a consistently high level of support.
* Ensure that the office is running smoothly in regards to supplies and services by acting as liaison among
* various departments (IT, mailing room, accounts payable, HR, etc.).
* Manage and coordinate diaries including booking of internal/external meetings, conference and video calls.
* Prepare itineraries; arrange flights and transfers, hotel reservations including visa applications etc for the
* Coordinate equipment needs for the team members, such as laptops, phones and cell phones
* Organisation and maintenance of files and records for the Department and the various team members as requested.
* Assist event organisation on ad hoc basis: Team Face to Face meetings and visits of Regional Compliance and other special projects i.e. volunteering projects within the bank.

Key Roles and Responsibilities
* Assist in daily interaction with the GCC Compliance teams and other internal stakeholders.
* General correspondence, emails, prints outs, preparing power point drafts, Conference call set-up, etc.
* Manage travel plans, visa, hotel arrangements, travel file.
* Co-ordinate all travel arrangements for visiting staff including hotel accommodation, ticketing, transportation and visas.
* Managing and coordinating diaries for internal and external meetings and calls.
* Assist in preparing meetings, gather meeting papers, discussion pack, agenda etc.
* Prepare expense reports, process invoices for payment.
* Monitoring and keeping audit trail of team's expense reports.
* Assist with Monitoring/amending/approving leave requests in PeopleSoft system.
* Manage the SharePoint team leave calendar. Keeping records of sick leave.
* Ensuring that team has submitted their JO, JD and self assessment for the performance review.
* Updating Org charts for Team.
* Stock control and procuring office stationery, reviewing and monitoring invoices for payment.
* Raising RMS request for all IT Procurement requirement of the department, follow-up and ensure the request is done on time.
* Shared Drive administration.
* Maintaining Dept. Personnel files; update and maintain Admin documents in Shared folder and archiving.
* Assist with the smooth running of department, and ensure premises and IT issues are promptly addressed.
* Maintain confidentiality at all time.
* At least 5 years of experience in the equivalent relevant experience.
* Advanced proficiency in Microsoft Office (Work, Excel, PowerPoint, Internet, Intranet and Outlook).
* Maintain confidentiality at all times.
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group\\\\'s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.
Apply Now

Associate Director, Retail Banking Compliance

Standard Chartered Bank - UAE

Bahrain

Purpose:
* Provide advice, guidance and best practice awareness and training to in country Retail Banking internal stakeholders on: policies, procedures and standards; regulatory standards, reguirements and regulatory change impacting Retail Banking.
* Promote, lead and manage the culture and practice of Compliance in Retail Banking within regulatory requirements and ethical standards consistent with supporting the Group's strategic direction and growth aspirations in Bahrain.
* Establish and maintain frameworks within Retail Banking Bahrain to ensure compliance with applicable banking regulations, internal policies, procedures and codes so as to protect the reputation of the bank with its regulators and balance the needs of other stakeholders.
* To identify, mitigate, monitor and manage regulatory risks across Bahrain.
* Ensure the effectiveness of the Group's management of Compliance and Regulatory Risk issues by taking Country level responsibility and leadership for:
* To maintain close and open relationships with the regulators in Bahrain

For the following functions: business, regional and country Compliance teams:
* Carry out responsibilities as the champion for FATCA policy and procedures by providing advisory and ensuring any material issues are escalated and reported to senior management.
* Assist in assessment and applicability of new regulations applicable to Retail Banking.
* Provide advice to Retail Banking on applicable local laws and regulations and ensure these are embedded through review of Product programs and country addendums.
* Oversee the implementation of other Compliance policies and procedures through appropriate training and communication and, where necessary, recommend appropriate Compliance policies and procedures for approval by relevant committees. Support implementation of Business Compliance policies and procedures.
* Ensure effective management of Retail Banking compliance matters across Bahrain. Assume active involvement in problem-solving and crisis management over critical issues that have an impact on the Bank's business/operations in Bahrain.
* Advise Retail Banking on material Compliance issues as required and provide support on material compliance and regulatory risk issues to ensure they establish and monitor appropriate arrangements for meeting regulatory obligations and maintain high standards of conduct, in accordance with internal policies.
* Promote the migration of best practice and lessons learned across the Bahrain Retail Banking network.
* Ensure effective handling and tracking of client complaints from the Central Bank of Bahrain (CBB) and liaise with the Service Quality team till resolution.
* Act as country champion for Gift and Entertainment Policy/Procedures and ensure effective rollout and training. Advise business and functions on policy requirements.
* Facilitate Wealth Management business by reviewing proposals for Structured Notes and Mutual Funds of Mutual funds requiring approval from the CBB and handling any queries from the regulator in this regard.
* Assist the Head of Compliance in carrying out responsibilities as risk control owner for applicable processes under the Operational Risk Framework by reviewing the residual risk ratings submitted by Retail Banking segments.
-- * Undergraduate degree in Law or Business Administrion/Finance. Professional Certifications in Compliance or Risk Management
* At least 3 years of experience in regulatory compliance.
* A strong understanding of the regulatory environment in Bahrain
* Strong analytical skills.
* Good judgment enabling the provision of sound advice in difficult areas of law, regulation and practice and the proactive management of compliance and regulatory risk.
* Personal authority, integrity and ethics.
* An inquisitive and proactive approach to practices, procedures and specific transactions.
* Independence, robustness and resilience.
* Sharp business acumen, including the ability to assess risk.
* Strong integrity, independence & resilience.
* Personal authority with proven ability to establish relationships and exert influence at senior levels of the Group and with regulators and other external stakeholders.
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group\\\\'s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.
Apply Now