Senior
Administrative Officer
Serco
UAE
The purpose of the job is to lead the delivery
of a cohesive office administration service, mainly encompassing official
documentation typing and data entry, to the office of ADGM Registration
Authority, therebypromoting the timely delivery of operations and cost
recovery. The candidate will be Serco’s main representative with the ADGM
Registration Authority specifically for the typing and data entry services
required. The candidate will audit and do quality checks on the work produced
by their subordinate Office Administrator staff before submitting to the Client.
Reason for role
Client requirement to have a Serco employee as a representative for the ADGM Registration Authority
Structure and reporting relationship:
Reporting to Key IFM Account Manager for ADGM
Key accountabilities
• Leads the team of Administrative Officers for carrying out typing and data entry tasks (In English and Arabic) as required by ADGM Registration Authority.
• Audits and checks Visa documentation presented by businesses on Al Maryah Island for compliance with the ADGM Free Zone Visa requirements. (Set in place by the ADGM Registration Authority)
• Liaises with the PROs of aforesaid businesses for documentation that is missing or is in need of adjustment.
• Compiles ADGM Free Zone Visa documents issued by the ADGM Registration Authority (required by Abu Dhabi Immigration authorities) and provides them to aforesaid PROs.
• Responsibility to audit and ensure work produced by the office administrators’ team is compliant with quality standards.
• Manages and supervises duties of subordinate administrator officer staff for efficient general office support activities including filing system/documentation and diary keeping.
• Manages overall administrative and clerical support as requested from time to time by the Facility Management team (Serco).
• Performs and carry out other administrative duties as instructed by the Key IFM Manager, or Portfolio / Deputy General Manager.
• Liaise with the Serco PRO and supports Serco as needed with the ADGM Registration Authority in facilitating issuance of ADGM Free Zone visas for Serco employees at Contracts in Al Maryah Island.
• Production of any work activity reports as may be requested by ADGM or Serco.
• Records and prepares any minutes of meeting related to the assigned duties.
• Produces Monthly and Annual Reports in the format agreed with the Client.
• Ensures that the policies and procedures laid down by Serco management are followed accurately at all times
• Record, update, and compileany requested IMS (Information Management System) related document with the supervision of the QHSE Manager.
• Safeguards any important documents that may be provided by ADGM or Serco to carry out the essential tasks of typing and data entry.
• Acts in accordance with the Governing Principles of Serco at all times and is a champion of the Governing Principles within their contracts
• Assigns tasks as necessary to the Administrative Officers and performs miscellaneous administrative duties.
• Reports any Security, Health and Safety Incidents to Serco management within the work premises with the supervision of the Key IFM Account Manager and QHSE Manager.
HSQE Responsibilities and Information Security Responsibilities
• Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements
• Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security, risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above
• Exercises their personal duty of care for their own health, safety, and welfare and for those affected by the acts or omissions
• Leads by example and look at ways to conserve energy, water, and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings, and any other appropriate available channels.
Information Security Responsibilities
• Protects information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental.
• Promotes a good HSQE and Information Security culture among their peers, subcontractors, clients, and third parties
Reason for role
Client requirement to have a Serco employee as a representative for the ADGM Registration Authority
Structure and reporting relationship:
Reporting to Key IFM Account Manager for ADGM
Key accountabilities
• Leads the team of Administrative Officers for carrying out typing and data entry tasks (In English and Arabic) as required by ADGM Registration Authority.
• Audits and checks Visa documentation presented by businesses on Al Maryah Island for compliance with the ADGM Free Zone Visa requirements. (Set in place by the ADGM Registration Authority)
• Liaises with the PROs of aforesaid businesses for documentation that is missing or is in need of adjustment.
• Compiles ADGM Free Zone Visa documents issued by the ADGM Registration Authority (required by Abu Dhabi Immigration authorities) and provides them to aforesaid PROs.
• Responsibility to audit and ensure work produced by the office administrators’ team is compliant with quality standards.
• Manages and supervises duties of subordinate administrator officer staff for efficient general office support activities including filing system/documentation and diary keeping.
• Manages overall administrative and clerical support as requested from time to time by the Facility Management team (Serco).
• Performs and carry out other administrative duties as instructed by the Key IFM Manager, or Portfolio / Deputy General Manager.
• Liaise with the Serco PRO and supports Serco as needed with the ADGM Registration Authority in facilitating issuance of ADGM Free Zone visas for Serco employees at Contracts in Al Maryah Island.
• Production of any work activity reports as may be requested by ADGM or Serco.
• Records and prepares any minutes of meeting related to the assigned duties.
• Produces Monthly and Annual Reports in the format agreed with the Client.
• Ensures that the policies and procedures laid down by Serco management are followed accurately at all times
• Record, update, and compileany requested IMS (Information Management System) related document with the supervision of the QHSE Manager.
• Safeguards any important documents that may be provided by ADGM or Serco to carry out the essential tasks of typing and data entry.
• Acts in accordance with the Governing Principles of Serco at all times and is a champion of the Governing Principles within their contracts
• Assigns tasks as necessary to the Administrative Officers and performs miscellaneous administrative duties.
• Reports any Security, Health and Safety Incidents to Serco management within the work premises with the supervision of the Key IFM Account Manager and QHSE Manager.
HSQE Responsibilities and Information Security Responsibilities
• Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements
• Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security, risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above
• Exercises their personal duty of care for their own health, safety, and welfare and for those affected by the acts or omissions
• Leads by example and look at ways to conserve energy, water, and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings, and any other appropriate available channels.
Information Security Responsibilities
• Protects information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental.
• Promotes a good HSQE and Information Security culture among their peers, subcontractors, clients, and third parties
• Extensive experience in Office administration
• Good verbal and written English and Arabic language;
• High School Diploma or Higher Secondary Education;
• Basic Knowledge of the property and facility management sector
Skills
• Excellent organizational and communication skills with the ability to convey complex information in an easily understood format
• A good knowledge of Microsoft Office, Excel, Outlook, PowerPoint, Visio, and Word
• Possess excellent customer service skills
• Maintain a professional demeanour at all times
• Ability to liaise in a professional and persuasive manner with staff/customers at all levels on the base.
• Ability to handle confidential information in strict confidence.
• Good interpersonal skills
• A lively, energetic and strong personality, a practical “can-do” attitude.
Experience
• Preferably 4 years administration experience
• Preferably 4 years typist and data entry experience
• Experience of customer service, for example working in a reception area
• Middle East experience is essential
Additional / special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
• Good verbal and written English and Arabic language;
• High School Diploma or Higher Secondary Education;
• Basic Knowledge of the property and facility management sector
Skills
• Excellent organizational and communication skills with the ability to convey complex information in an easily understood format
• A good knowledge of Microsoft Office, Excel, Outlook, PowerPoint, Visio, and Word
• Possess excellent customer service skills
• Maintain a professional demeanour at all times
• Ability to liaise in a professional and persuasive manner with staff/customers at all levels on the base.
• Ability to handle confidential information in strict confidence.
• Good interpersonal skills
• A lively, energetic and strong personality, a practical “can-do” attitude.
Experience
• Preferably 4 years administration experience
• Preferably 4 years typist and data entry experience
• Experience of customer service, for example working in a reception area
• Middle East experience is essential
Additional / special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Serco is a FTSE 250 international service
company which combines commercial know-how with a deep public service ethos.
Serco customers are
looking for expertise in managing their people, processes, technology and
assets more effectively. We advise economic decision makers, design innovative
solutions, integrate systems and - most of all - deliver quality services
directly to the public.
Serco supplies to
governments, government enterprise, agencies and companies who seek a trusted
outsourcing partner with a solid track-record of service excellence. Serco
people offer operational, logistical and technical expertise in the Transport,
Justice and Immigration, Defence, Education and Healthcare industries as well
as in the commercial sectors of Facilities Management.
Serco Middle East have
been in the Region since 1947, starting out delivering Air Traffic Control
Services in Bahrain; a service we are proudly still running today and have
expanded to include many other Airports in the region.
We have expanded
significantly since that time across the UAE, Saudi Arabia and Qatar. We have
been supporting the RTA to operate the Dubai Metro since 2009, are preparing to
launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim
in 2016. We deliver Facility Management services to both Cleveland Clinic and
Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi
Arabia and a range of educational and commercial properties in the UAE. We also
deliver postgraduate education to Officers in the Qatar Armed Forces through
the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core
values, and creating a positive environment for employees to thrive, we look
forward to a bright future as we continue to grow with the region.
Apply Now
Customer Service
Agent
Serco
UAE
The purpose of this position is to deliver a
safe, reliable, world class, customer focused tram service and to provide
effective revenue protection on the system and a visible deterrent to fare
evasion and other offences on the system. This position is a roving position
and will be required to move around Dubai Tram Al Sufouh System (DTAS).
Structure and reporting relationship:
This position reports to the Operations Supervisor – Dubai Tram
Key accountabilities
• Move around the System (DTAS) dealing with queries and incidents as required;
• Provide mobile response to incidents;
• Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises;
• Carry out controlled/uncontrolled/emergency evacuation of passengers;
• Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner;
• Provide information on ticket sales, tram services information and respond to passenger enquiries;
• Distribute publicity materials and handle lost property; meet and greet customers and provide a highly visible and proactive level of customer service;
• Perform shift and emergency duties when required;
• Provide safe, reliable, convenient and comfortable tram journeys to the users of DTAS if and when necessary or as directed by the Operations Supervisor;
• When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation;
• Comply fully with procedures and instructions as part of the certified training and instructions;
• Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the tram system;
• Render all possible assistance to customers, in particular those with special accessibility needs;.
• Provide a high level revenue protection presence on trams and stations;
• Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare and issue of penalty fares for the violations of by- laws where necessary;
• Enforce revenue protection procedures and associated by-laws;
• Enforce conditions of travel and relevant codes of practice on the system and communicate with Operations Supervisor, Security Controller (in OCC) and, when necessary, Dubai Police Force;
• Provide the very best in customer service and information;
• Conducted ticket inspection on trams and on stations with Portable Checking Machine (PCM) that can read and analyse cards and tickets and determine their validity for the respective service.
• Perform following activities:
• Checking Gold Class traveler
• Checking normal class passenger
• Passenger in wrong zone
• Special exercise working with Dubai Police
• Plain clothes duties
• Station Blocks
• Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.
Structure and reporting relationship:
This position reports to the Operations Supervisor – Dubai Tram
Key accountabilities
• Move around the System (DTAS) dealing with queries and incidents as required;
• Provide mobile response to incidents;
• Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises;
• Carry out controlled/uncontrolled/emergency evacuation of passengers;
• Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner;
• Provide information on ticket sales, tram services information and respond to passenger enquiries;
• Distribute publicity materials and handle lost property; meet and greet customers and provide a highly visible and proactive level of customer service;
• Perform shift and emergency duties when required;
• Provide safe, reliable, convenient and comfortable tram journeys to the users of DTAS if and when necessary or as directed by the Operations Supervisor;
• When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation;
• Comply fully with procedures and instructions as part of the certified training and instructions;
• Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the tram system;
• Render all possible assistance to customers, in particular those with special accessibility needs;.
• Provide a high level revenue protection presence on trams and stations;
• Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare and issue of penalty fares for the violations of by- laws where necessary;
• Enforce revenue protection procedures and associated by-laws;
• Enforce conditions of travel and relevant codes of practice on the system and communicate with Operations Supervisor, Security Controller (in OCC) and, when necessary, Dubai Police Force;
• Provide the very best in customer service and information;
• Conducted ticket inspection on trams and on stations with Portable Checking Machine (PCM) that can read and analyse cards and tickets and determine their validity for the respective service.
• Perform following activities:
• Checking Gold Class traveler
• Checking normal class passenger
• Passenger in wrong zone
• Special exercise working with Dubai Police
• Plain clothes duties
• Station Blocks
• Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.
• Ideally a degree holder or higher diploma of
post-secondary education in a related discipline.
Skills
• A mature, proactive and responsible approach to work with initiative and problem solving capability;
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation;
• Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
• Basic understanding of tram & station operations and associated activities;
• Good literacy and numeracy skills required for the role;
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
• Ability to understand complex systems and possess good IT skills;
• Ability to work in an efficient and flexible manner in unsupervised circumstances.
Experience
• A minimum of 2 years’ experience as a front line staff delivering customer services in a train, station or equivalent environment;
• A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage;
• Experience and understanding of dealing with customers and conflict resolution techniques.
Scope and Complexity
• Role will usually be multi skilled, and will be able to establish understanding of systems and processes. Perform a range of administrative tasks including problem solving associated with the work;
• Organizes own priorities to enable self and junior support staff to complete their jobs efficiently;
• Limited decision making;
• Follows broad procedures and guidelines;
• Familiarizes self with basic procedures and processes within the department.
Additional/special features of the role
• Awareness of the Integrated Management System and the content of the Safety, Assurance & Environment and Information Security Policy Statements;
• Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
• To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions;
• Promote a good SAE and Information Security culture among their peers, subcontractors and third parties;
• Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
• Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.
Safety Critical Competencies
• Assuming the role of FMSS during serious accidents and incidents at stations when necessary;
• Able to operate and carry out station safety equipment.
• Role will usually be multi skilled, and will be able to establish understanding of systems and processes. Perform a range of administrative tasks including problem solving associated with the work;
• Organizes own priorities to enable self and junior support staff to complete their jobs efficiently;
• Limited decision making;
• Follows broad procedures and guidelines;
• Familiarizes self with basic procedures and processes within the department.
Skills
• A mature, proactive and responsible approach to work with initiative and problem solving capability;
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation;
• Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
• Basic understanding of tram & station operations and associated activities;
• Good literacy and numeracy skills required for the role;
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
• Ability to understand complex systems and possess good IT skills;
• Ability to work in an efficient and flexible manner in unsupervised circumstances.
Experience
• A minimum of 2 years’ experience as a front line staff delivering customer services in a train, station or equivalent environment;
• A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage;
• Experience and understanding of dealing with customers and conflict resolution techniques.
Scope and Complexity
• Role will usually be multi skilled, and will be able to establish understanding of systems and processes. Perform a range of administrative tasks including problem solving associated with the work;
• Organizes own priorities to enable self and junior support staff to complete their jobs efficiently;
• Limited decision making;
• Follows broad procedures and guidelines;
• Familiarizes self with basic procedures and processes within the department.
Additional/special features of the role
• Awareness of the Integrated Management System and the content of the Safety, Assurance & Environment and Information Security Policy Statements;
• Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
• To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions;
• Promote a good SAE and Information Security culture among their peers, subcontractors and third parties;
• Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
• Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.
Safety Critical Competencies
• Assuming the role of FMSS during serious accidents and incidents at stations when necessary;
• Able to operate and carry out station safety equipment.
• Role will usually be multi skilled, and will be able to establish understanding of systems and processes. Perform a range of administrative tasks including problem solving associated with the work;
• Organizes own priorities to enable self and junior support staff to complete their jobs efficiently;
• Limited decision making;
• Follows broad procedures and guidelines;
• Familiarizes self with basic procedures and processes within the department.
Serco is a FTSE 250 international service
company which combines commercial know-how with a deep public service ethos.
Serco customers are
looking for expertise in managing their people, processes, technology and
assets more effectively. We advise economic decision makers, design innovative
solutions, integrate systems and - most of all - deliver quality services
directly to the public.
Serco supplies to
governments, government enterprise, agencies and companies who seek a trusted
outsourcing partner with a solid track-record of service excellence. Serco
people offer operational, logistical and technical expertise in the Transport,
Justice and Immigration, Defence, Education and Healthcare industries as well
as in the commercial sectors of Facilities Management.
Serco Middle East have
been in the Region since 1947, starting out delivering Air Traffic Control
Services in Bahrain; a service we are proudly still running today and have
expanded to include many other Airports in the region.
We have expanded
significantly since that time across the UAE, Saudi Arabia and Qatar. We have
been supporting the RTA to operate the Dubai Metro since 2009, are preparing to
launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim
in 2016. We deliver Facility Management services to both Cleveland Clinic and
Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi
Arabia and a range of educational and commercial properties in the UAE. We also
deliver postgraduate education to Officers in the Qatar Armed Forces through
the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core
values, and creating a positive environment for employees to thrive, we look
forward to a bright future as we continue to grow with the region.
Apply Now
Maintenance
Technical Officer
Serco
Qatar
The purpose of this position is to assist the
Civil & Track Section Managers in providing effective technical support to
the line maintenance team responsible for all aspects of civil and track
related engineering and maintenance works within the premises of metro system.
Structure and reporting relationship:
This role sits within Engineering & Maintenance Department reporting to section manager
Key accountabilities
Operational Excellence
• Assist the Civil & Track Section Managers in preparing the maintenance budgeting, in managing and allocating resources to all aspect of technical support activities within the civil and track section
• Assist the Civil & Track Section Managers in overseeing all aspects of technical support
• activities pertaining to civil and track section including engineering and maintenance work
• management, design modification, technical support, preparations of maintenance procedures and work instructions, coordination work of engineering and maintenance works planning, possession scheduling and timetable
• Assist the Section Works Planner to plan preventive & corrective maintenance activities through the MMS and monitor progress/accomplishments;
• Assist the Civil & Track Section Managers in monitoring compliance of the Section based on the Competence Management System;
• Prepare design drawings and budgetary estimates for civil assets improvement;
• Assist the Civil & Track Section Managers to conduct regular inspection works to assess assets conditions
• Ambient and rail temperature monitoring in accordance with the extreme weather precautions and response work instruction;
• Monitoring of the Civil & Track lingering system defects and prepare statistical data as reference for corrective actions
• Liaising with Controllers (Operations, Communications or Maintenance)
• Liaising with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession
People and Culture
• Perform and carry out duties as instructed/ directed by the Civil & Track Section Managers and Civil & Track Manager
HSQE
• Awareness of the Integrated Management System and the content of the Safety, Assurance & Environment and Information Security Policy Statements
• Understand the personal responsibilities and contribution of their staff (including subcontractors) in achieving compliance with the Integrated Management System, Competence Management System requirements, control measures and legal requirements;
• Ensure any environmental impacts, job safety analysis, information security risk assessments and competence assessments within their area of responsibility are embedded in the management systems, and communicated to those affected with a complete understanding of the potential consequences of departure from the arrangements in place;
• Exercise a personal duty of care for their own health, safety and welfare including those affected by the acts or omissions and promote the same within their area of responsibility;
• Use safety equipment (including PPE) as required and ensure that this is also enforced within their departments amongst subcontractors and third parties working in Serco’s controlled premises/systems
• Ensure that a good SAE and Information Security culture is promoted within their departments amongst their peers, subcontractors and third parties
• Lead by example ensuring ways to conserve energy, water and resources that minimize the generation of waste within their area of responsibility
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Promote a good SAE and Information Security culture amongst their peers, subcontractors and third parties;
• Conduct regular reviews on the SAE and Information Security Performance within their departments for continuous improvements
• Carry out regular health and safety tours and inspections at various locations
Structure and reporting relationship:
This role sits within Engineering & Maintenance Department reporting to section manager
Key accountabilities
Operational Excellence
• Assist the Civil & Track Section Managers in preparing the maintenance budgeting, in managing and allocating resources to all aspect of technical support activities within the civil and track section
• Assist the Civil & Track Section Managers in overseeing all aspects of technical support
• activities pertaining to civil and track section including engineering and maintenance work
• management, design modification, technical support, preparations of maintenance procedures and work instructions, coordination work of engineering and maintenance works planning, possession scheduling and timetable
• Assist the Section Works Planner to plan preventive & corrective maintenance activities through the MMS and monitor progress/accomplishments;
• Assist the Civil & Track Section Managers in monitoring compliance of the Section based on the Competence Management System;
• Prepare design drawings and budgetary estimates for civil assets improvement;
• Assist the Civil & Track Section Managers to conduct regular inspection works to assess assets conditions
• Ambient and rail temperature monitoring in accordance with the extreme weather precautions and response work instruction;
• Monitoring of the Civil & Track lingering system defects and prepare statistical data as reference for corrective actions
• Liaising with Controllers (Operations, Communications or Maintenance)
• Liaising with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession
People and Culture
• Perform and carry out duties as instructed/ directed by the Civil & Track Section Managers and Civil & Track Manager
HSQE
• Awareness of the Integrated Management System and the content of the Safety, Assurance & Environment and Information Security Policy Statements
• Understand the personal responsibilities and contribution of their staff (including subcontractors) in achieving compliance with the Integrated Management System, Competence Management System requirements, control measures and legal requirements;
• Ensure any environmental impacts, job safety analysis, information security risk assessments and competence assessments within their area of responsibility are embedded in the management systems, and communicated to those affected with a complete understanding of the potential consequences of departure from the arrangements in place;
• Exercise a personal duty of care for their own health, safety and welfare including those affected by the acts or omissions and promote the same within their area of responsibility;
• Use safety equipment (including PPE) as required and ensure that this is also enforced within their departments amongst subcontractors and third parties working in Serco’s controlled premises/systems
• Ensure that a good SAE and Information Security culture is promoted within their departments amongst their peers, subcontractors and third parties
• Lead by example ensuring ways to conserve energy, water and resources that minimize the generation of waste within their area of responsibility
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Promote a good SAE and Information Security culture amongst their peers, subcontractors and third parties;
• Conduct regular reviews on the SAE and Information Security Performance within their departments for continuous improvements
• Carry out regular health and safety tours and inspections at various locations
• Ideally a degree or higher diploma of
post-secondary education in civil engineering discipline or equivalent
• Ability to prepare engineering data analysis, reporting, cost estimation, maintenance and testing procedures, equipment specifications, method statements, risk assessments and drawings (CAD) is preferable
• Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities
• Possess strong PC skills including proficiency with MS Outlook, Word, Excel and Power Point applications and ability to learn new software based application
• Minimum 1 year of relevant working experience in the design, testing and commissioning, and maintenance of civil and track related works such as landscaping, building structures, tracks and power supply rail is preferable
Scope and Complexity
• Role will usually be multi skilled, and will be able to establish understanding of systems and processes. Perform a range of administrative tasks including problem solving associated with the work
• Organizes own priorities and are able to find or source information needed to complete the task
• Limited decision making; follows broad procedures and guidelines;
• Participates cooperatively and makes constructive contribution to team efforts
• Ability to prepare engineering data analysis, reporting, cost estimation, maintenance and testing procedures, equipment specifications, method statements, risk assessments and drawings (CAD) is preferable
• Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities
• Possess strong PC skills including proficiency with MS Outlook, Word, Excel and Power Point applications and ability to learn new software based application
• Minimum 1 year of relevant working experience in the design, testing and commissioning, and maintenance of civil and track related works such as landscaping, building structures, tracks and power supply rail is preferable
Scope and Complexity
• Role will usually be multi skilled, and will be able to establish understanding of systems and processes. Perform a range of administrative tasks including problem solving associated with the work
• Organizes own priorities and are able to find or source information needed to complete the task
• Limited decision making; follows broad procedures and guidelines;
• Participates cooperatively and makes constructive contribution to team efforts
Serco is a FTSE 250 international service
company which combines commercial know-how with a deep public service ethos.
Serco customers are
looking for expertise in managing their people, processes, technology and
assets more effectively. We advise economic decision makers, design innovative
solutions, integrate systems and - most of all - deliver quality services
directly to the public.
Serco supplies to
governments, government enterprise, agencies and companies who seek a trusted
outsourcing partner with a solid track-record of service excellence. Serco
people offer operational, logistical and technical expertise in the Transport,
Justice and Immigration, Defence, Education and Healthcare industries as well
as in the commercial sectors of Facilities Management.
Serco Middle East have
been in the Region since 1947, starting out delivering Air Traffic Control
Services in Bahrain; a service we are proudly still running today and have
expanded to include many other Airports in the region.
We have expanded
significantly since that time across the UAE, Saudi Arabia and Qatar. We have
been supporting the RTA to operate the Dubai Metro since 2009, are preparing to
launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim
in 2016. We deliver Facility Management services to both Cleveland Clinic and
Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi
Arabia and a range of educational and commercial properties in the UAE. We also
deliver postgraduate education to Officers in the Qatar Armed Forces through
the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core
values, and creating a positive environment for employees to thrive, we look
forward to a bright future as we continue to grow with the region.
Apply Now
Executive Chef -
Subject to Contract Award
Serco
Bahrain
Key Purpose
To Control Catering Services on project in accordance with contract specifications and requirements.
Reason for role
Ensure that food production is completed in line with daily menu cycles and in sufficient quantities to meet the projected client attendance numbers.
Structure and reporting relationship
Reports to the Services Manager and guided by the Catering Manager.
Key accountabilities
• Ensure that food production is completed in line with daily menu cycles and in sufficient quantities to meet the projected client attendance numbers
• Ensure that all personnel operate in accordance with all company quality system procedures
• Responsible for the quality and quantity of daily food production
• Ensure that sufficient rations are in stock to meet the menu cycle
• Control the use of food rations and ingredients in line with the appropriate recipes
• Continual development of catering staff to enhance existing skills and knowledge
• Ensure that correct portion control is adhered to at all times
• Assist catering services manager in creation of menu cycles
• Deputise for catering services manager in his absence
• Ensure that international standards of food hygiene and HACCP are followed at all times
• Minimise food wastage by correct use of HACCP controlled recovery procedures
• Meet contract key performance indicators including maintaining client satisfaction levels are 95% or above for catering services
• Ensure the security of all company and client owned assets, report any damages and losses
• Monitor pest control and take appropriate action in the case of detection.
HSQE Responsibilities and Information Security Responsibilities
• Understanding of personal responsibilities and contribution to achieving compliance with the Information Management Systems (IMS) requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
• Exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
• Use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
• Lead by example and innovate to conserve energy, water and resources, minimize the generation of waste and actively recycle waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
Safety Critical Responsibility
• Conduct regular reviews on the HSQE and Information Security Performance and seek ways to continually improve.
• Carry out regular safety tours and inspections.
• Essential qualifications
• City & Guilds 706-1/2/3 or National equivalent
• Strong verbal and written English language
• Basic Food Hygiene (intermediate or advanced an advantage)
• Good level of IT knowledge in word and excel ( experience of calc menu and advantage)
• Currently hold a valid Fit to Handle Food Certificate
• Essential technical, professional skills, knowledge and essential experiences
• Knowledge of Health and Safety relating to catering operations
• Good working knowledge of HACCP
• Good interpersonal skills / client facing
• Good man management skills
• Ability to communicate with senior management
• Ability to positively influence the catering workforce
• Ability to multi task
• Ability to work without supervision
• Good Judgment and decision making
• Ability to react to changing priorities, high workloads and achieve time sensitive requests at short notice
To Control Catering Services on project in accordance with contract specifications and requirements.
Reason for role
Ensure that food production is completed in line with daily menu cycles and in sufficient quantities to meet the projected client attendance numbers.
Structure and reporting relationship
Reports to the Services Manager and guided by the Catering Manager.
Key accountabilities
• Ensure that food production is completed in line with daily menu cycles and in sufficient quantities to meet the projected client attendance numbers
• Ensure that all personnel operate in accordance with all company quality system procedures
• Responsible for the quality and quantity of daily food production
• Ensure that sufficient rations are in stock to meet the menu cycle
• Control the use of food rations and ingredients in line with the appropriate recipes
• Continual development of catering staff to enhance existing skills and knowledge
• Ensure that correct portion control is adhered to at all times
• Assist catering services manager in creation of menu cycles
• Deputise for catering services manager in his absence
• Ensure that international standards of food hygiene and HACCP are followed at all times
• Minimise food wastage by correct use of HACCP controlled recovery procedures
• Meet contract key performance indicators including maintaining client satisfaction levels are 95% or above for catering services
• Ensure the security of all company and client owned assets, report any damages and losses
• Monitor pest control and take appropriate action in the case of detection.
HSQE Responsibilities and Information Security Responsibilities
• Understanding of personal responsibilities and contribution to achieving compliance with the Information Management Systems (IMS) requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
• Exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
• Use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
• Lead by example and innovate to conserve energy, water and resources, minimize the generation of waste and actively recycle waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
Safety Critical Responsibility
• Conduct regular reviews on the HSQE and Information Security Performance and seek ways to continually improve.
• Carry out regular safety tours and inspections.
• Essential qualifications
• City & Guilds 706-1/2/3 or National equivalent
• Strong verbal and written English language
• Basic Food Hygiene (intermediate or advanced an advantage)
• Good level of IT knowledge in word and excel ( experience of calc menu and advantage)
• Currently hold a valid Fit to Handle Food Certificate
• Essential technical, professional skills, knowledge and essential experiences
• Knowledge of Health and Safety relating to catering operations
• Good working knowledge of HACCP
• Good interpersonal skills / client facing
• Good man management skills
• Ability to communicate with senior management
• Ability to positively influence the catering workforce
• Ability to multi task
• Ability to work without supervision
• Good Judgment and decision making
• Ability to react to changing priorities, high workloads and achieve time sensitive requests at short notice
• Minimum of 7 to 10 years catering experience
of which 2 Years in a senior position controlling up to 22 staff
• Minimum of 2 years working in military or remote sites / austere locations
• Previous experience in 4* Hotel / Restaurant or Industrial catering for over 500 covers
• A minimum of 5 years’ experience of International Cuisine
• Menu Planning, Stock Control, Procurement Planning, Portion Control
Additional
• Dimensions, KPIs or special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
• Minimum of 2 years working in military or remote sites / austere locations
• Previous experience in 4* Hotel / Restaurant or Industrial catering for over 500 covers
• A minimum of 5 years’ experience of International Cuisine
• Menu Planning, Stock Control, Procurement Planning, Portion Control
Additional
• Dimensions, KPIs or special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Serco is a FTSE 250 international service
company which combines commercial know-how with a deep public service ethos.
Serco customers are
looking for expertise in managing their people, processes, technology and
assets more effectively. We advise economic decision makers, design innovative
solutions, integrate systems and - most of all - deliver quality services
directly to the public.
Serco supplies to
governments, government enterprise, agencies and companies who seek a trusted
outsourcing partner with a solid track-record of service excellence. Serco
people offer operational, logistical and technical expertise in the Transport, Justice
and Immigration, Defence, Education and Healthcare industries as well as in the
commercial sectors of Facilities Management.
Serco Middle East have
been in the Region since 1947, starting out delivering Air Traffic Control
Services in Bahrain; a service we are proudly still running today and have
expanded to include many other Airports in the region.
We have expanded
significantly since that time across the UAE, Saudi Arabia and Qatar. We have
been supporting the RTA to operate the Dubai Metro since 2009, are preparing to
launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim
in 2016. We deliver Facility Management services to both Cleveland Clinic and
Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia
and a range of educational and commercial properties in the UAE. We also
deliver postgraduate education to Officers in the Qatar Armed Forces through
the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core
values, and creating a positive environment for employees to thrive, we look
forward to a bright future as we continue to grow with the region.
Apply Now