Senior
Development Chef | Qatar Airways | Doha
Qatar Airways
Qatar
In this role you will be responsible to
translate the Qatar Airways brand characteristics into a world-leading airline
cuisine product. As a Senior Development Chef you will provide Specialist
support to the development of innovative menus and all service components by
providing practical and hands-on support to suppliers and catering performance
team to ensure delivery of five star product and food which is outstanding as a
standard network - wide. You will track and report on compliance to QR
standards and support delivery of all aspects of QR's Food and Beverage (F&B)
offer as required.
Operational
* Responsible for providing robust and specialist culinary support to the development process of new menus for selected group of stations/ caterers ensuring compliance within defined parameters
* Defines and develops detailed recipes and product specifications for each individual menu component as required
* Monitors and Reports on product quality performance worldwide in regards to food and beverage delivery with detailed reports to colleagues and senior management to build and drive delivery of improved consistency of food and beverage.
* Actively monitors cost impacts and seeks out broad alliance opportunities to enhance the customer offer whilst mitigating cost
* Responsible for reviewing the quality and consistency of all F&B documentation such as menus and plating guides
* Responsible for providing hands - on support to internal and external events as required representing QR to the best manner to all parties
* Evaluates different supply opportunities from an operational and financial perspective providing analysis as appropriate to support business decisions and recommendations
* Leads culinary input to station catering supplier selection processes, delivering robust analysis of caterer capability and clear recommendation to support business decisions
* Manages suppliers to develop central sourcing and other supply opportunities in all markets to improve product consistency and reduce cost
* Co-ordination of menu changes with all stakeholders at all times to ensure clarity for the suppliers and internal teams
* Works directly with suppliers and teams to deliver the QR food vision, style and standards against clear plans and carries out regular checks of inbound/outbound food reporting results to ensure delivery is to specification.
* Translates the Qatar Airways food and beverage philosophy into appropriate menus reflecting the cuisine characteristic of one or more specific culinary regions
* Proposes and prepares menu items suitable for service in all the three cabins and on all lengths of flights.
* Responsible for ensuring the accurate documentation of recipes, techniques, trips/tricks and inspiration into the Qatar Airways F&B Manual and ensure that the menu grids reflect the ingredients and recipes required to create the dishes
* Responsible for ensuring the accurate preparation of appropriate menu card documentation to effectively and efficiently communicate the nature of the cuisines to the passengers
* Develop and manage menu structures, sector service matrices, rations and menu concepts to reflect the characteristics of the Qatar Airways passengers and ensure that the full information is provided to the catering team so that the product can be raised in production and to maximize customer satisfaction
* Responsible for the planning, organizing and conduct of service simulations and trials when required and responsible for carrying out product research and development into F&B trends.
* Support the airline's service delivery teams to ensure that they are effectively able to deliver the chef's cuisine products onboard Qatar Airways flights
* Research new developments in cuisine and implement innovative recipes, techniques, culinary styles and presentation techniques into the cuisine offering
* Provide input to the development menu rotation strategies
* Monitor passenger and crew feedback to identify opportunities to improve the cuisine product
Operational
* Responsible for providing robust and specialist culinary support to the development process of new menus for selected group of stations/ caterers ensuring compliance within defined parameters
* Defines and develops detailed recipes and product specifications for each individual menu component as required
* Monitors and Reports on product quality performance worldwide in regards to food and beverage delivery with detailed reports to colleagues and senior management to build and drive delivery of improved consistency of food and beverage.
* Actively monitors cost impacts and seeks out broad alliance opportunities to enhance the customer offer whilst mitigating cost
* Responsible for reviewing the quality and consistency of all F&B documentation such as menus and plating guides
* Responsible for providing hands - on support to internal and external events as required representing QR to the best manner to all parties
* Evaluates different supply opportunities from an operational and financial perspective providing analysis as appropriate to support business decisions and recommendations
* Leads culinary input to station catering supplier selection processes, delivering robust analysis of caterer capability and clear recommendation to support business decisions
* Manages suppliers to develop central sourcing and other supply opportunities in all markets to improve product consistency and reduce cost
* Co-ordination of menu changes with all stakeholders at all times to ensure clarity for the suppliers and internal teams
* Works directly with suppliers and teams to deliver the QR food vision, style and standards against clear plans and carries out regular checks of inbound/outbound food reporting results to ensure delivery is to specification.
* Translates the Qatar Airways food and beverage philosophy into appropriate menus reflecting the cuisine characteristic of one or more specific culinary regions
* Proposes and prepares menu items suitable for service in all the three cabins and on all lengths of flights.
* Responsible for ensuring the accurate documentation of recipes, techniques, trips/tricks and inspiration into the Qatar Airways F&B Manual and ensure that the menu grids reflect the ingredients and recipes required to create the dishes
* Responsible for ensuring the accurate preparation of appropriate menu card documentation to effectively and efficiently communicate the nature of the cuisines to the passengers
* Develop and manage menu structures, sector service matrices, rations and menu concepts to reflect the characteristics of the Qatar Airways passengers and ensure that the full information is provided to the catering team so that the product can be raised in production and to maximize customer satisfaction
* Responsible for the planning, organizing and conduct of service simulations and trials when required and responsible for carrying out product research and development into F&B trends.
* Support the airline's service delivery teams to ensure that they are effectively able to deliver the chef's cuisine products onboard Qatar Airways flights
* Research new developments in cuisine and implement innovative recipes, techniques, culinary styles and presentation techniques into the cuisine offering
* Provide input to the development menu rotation strategies
* Monitor passenger and crew feedback to identify opportunities to improve the cuisine product
You should hold Bachelor Degree with minimum 7
years of job related experience or Hotel Management/Culinary arts with 10+
years of hands on food related experience given the nature of the role
Previous experience
* Experience in contract food service or a fine dining establishment
* Experience in food product development
* Menu Development experience for a major airline
* Cabin Crew experience is an advantage
Job Skills
* Creative flair to the culinary arts and exposure to the latest trends and developments in cuisine
* Eexcellent knowledhe of Catering, foodquality and production methods
* Profiecicnty in menu cost control, catering managementa nd inventory manageemnt
* Excellent organisation and planning skills
* Proficient in MS Office suits
* Fluent in English for both written and verbal presentation
We are looking for someone with impeccable interpersonal and communication skills with the ability to interface with a wide variety of staff at all levels in a kitchen environment, with suppliers and airline management. You should have meticulous attention to detail with excellent organizational and planning skills. You should not be willing to compromise on passenger satisfaction. You should be flexible with the ability to work under pressure.
Previous experience
* Experience in contract food service or a fine dining establishment
* Experience in food product development
* Menu Development experience for a major airline
* Cabin Crew experience is an advantage
Job Skills
* Creative flair to the culinary arts and exposure to the latest trends and developments in cuisine
* Eexcellent knowledhe of Catering, foodquality and production methods
* Profiecicnty in menu cost control, catering managementa nd inventory manageemnt
* Excellent organisation and planning skills
* Proficient in MS Office suits
* Fluent in English for both written and verbal presentation
We are looking for someone with impeccable interpersonal and communication skills with the ability to interface with a wide variety of staff at all levels in a kitchen environment, with suppliers and airline management. You should have meticulous attention to detail with excellent organizational and planning skills. You should not be willing to compromise on passenger satisfaction. You should be flexible with the ability to work under pressure.
Welcome to a world of growing opportunities.
Qatar Airways is the
national carrier of the State of Qatar. Our global network now sees us flying
to over 100 destinations worldwide and operating some of the youngest fleets in
the sky. We are home to over 150 nationalities.
Our mission is to deliver
Excellence in Everything We Do. For us, that means we focus on the customers
who fly with us. We understand that our customers choose to fly with us because
we care for them. We know that every time we fly, we carry the hopes and dreams
of our customers. Similarly we consider the hopes and dreams of our people. Our
success is due to our leadership and the employment of high quality people who
will enjoy living and working in Doha, Qatar.
Qatar is a rising
economic powerhouse and is fast establishing itself as one of the world’s
newest and most vibrant hubs. Qatar prides itself on its technological advances
as well as its educational and research facilities. It is rapidly becoming home
to more expatriates and international businesses, as well as world-renowned
5-star hotels, spas and resorts. The city boasts the best in shopping, sports
activities and has been host to many high profile international events.
As the Airline of the
Year 2011 and the only 5-star airline in the Middle East, the opportunities for
career diversity, professional development opportunities to further your
careers within the organisation are almost limitless. We truly believe that
life is a journey, not a destination; therefore we help our people to realise
all that they can be.
Join one of the fastest
growing airlines with an ever-expanding global network.
If you wish to find out
more about the Qatar Airways Group of companies and what we have to offer, then
please visit our website.
Apply Now
Flight Control
Supervisor
Qatar Airways
Qatar
Flight Control Supervisor - Qatar Aviation
Services - Doha
In this role you will be responsible to ensure systematic monitoring of inbound/outbound flights, passenger operations, apron activities and sending of movement messages. Ensure coordination with other interfaced entities is done efficiently and professionally to ensure safe and effective delivery of Qatar Aviation Services operations round the clock. To coordinate the resource requirement and vital information with all Qatar Aviation Services landside and airside operational departments.
Coordinate the aircraft turnaround activities remotely through Hub Monitoring system within Qatar Aviation Services and to liaise with external stakeholders to help facilitate the Ground Handling requirement.
In this role you will be responsible to ensure systematic monitoring of inbound/outbound flights, passenger operations, apron activities and sending of movement messages. Ensure coordination with other interfaced entities is done efficiently and professionally to ensure safe and effective delivery of Qatar Aviation Services operations round the clock. To coordinate the resource requirement and vital information with all Qatar Aviation Services landside and airside operational departments.
Coordinate the aircraft turnaround activities remotely through Hub Monitoring system within Qatar Aviation Services and to liaise with external stakeholders to help facilitate the Ground Handling requirement.
The applicant should have High School
Qualification (e.g. O level, Year 10, min compulsory education) with minimum 5
years of job-related experience.
OR
Vocational/Diploma or Associate Degree or equivalent (Type of Diploma Based on role) with minimum 4 years of job-related experience .
OR
Vocational/Diploma or Associate Degree or equivalent (Type of Diploma Based on role) with minimum 4 years of job-related experience .
Welcome to a world of growing opportunities.
Qatar Airways is the
national carrier of the State of Qatar. Our global network now sees us flying
to over 100 destinations worldwide and operating some of the youngest fleets in
the sky. We are home to over 150 nationalities.
Our mission is to deliver
Excellence in Everything We Do. For us, that means we focus on the customers
who fly with us. We understand that our customers choose to fly with us because
we care for them. We know that every time we fly, we carry the hopes and dreams
of our customers. Similarly we consider the hopes and dreams of our people. Our
success is due to our leadership and the employment of high quality people who
will enjoy living and working in Doha, Qatar.
Qatar is a rising
economic powerhouse and is fast establishing itself as one of the world’s
newest and most vibrant hubs. Qatar prides itself on its technological advances
as well as its educational and research facilities. It is rapidly becoming home
to more expatriates and international businesses, as well as world-renowned
5-star hotels, spas and resorts. The city boasts the best in shopping, sports
activities and has been host to many high profile international events.
As the Airline of the
Year 2011 and the only 5-star airline in the Middle East, the opportunities for
career diversity, professional development opportunities to further your careers
within the organisation are almost limitless. We truly believe that life is a
journey, not a destination; therefore we help our people to realise all that
they can be.
Join one of the fastest
growing airlines with an ever-expanding global network.
If you wish to find out
more about the Qatar Airways Group of companies and what we have to offer, then
please visit our website.
Apply Now
Airport Services
Manager - Qatar Airways
Qatar Airways
Oman
Airport Services Manager - Qatar Airways -
Salalah
In this role you will ensure that Airport Operations in all areas run smoothly, in a cost effective manner, and conform to safety and security requirements. Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.
You will champion the Qatar Airways customer, employees, our contractors and our Airline in all phases of the airport operation to provide a safe, professional and on time operation that exceeds the internal and external customer expectations and attains the 5 star on the Ground service promise.
Responsible for training and resource planning you will recommend staffing levels, plan and implement working schedules, implement necessary controls and ensure compliance with labour laws. You will handle irregular operations at minimum cost whilst ensuring an impeccable level of customer service and ensure operations are within budget. You will monitor all airport use agreements, rental agreements and third party service providers.
Specific accountabilities include:
* Managing the daily operation and acting as a liaison between airport service providers, government agencies and authorities, and senior management
* Providing inputs and recommendations to management regarding short and long term service improvements and changes
* Acting as the Primary contact and liaison person for all areas of the QR airport operation at the station
* Performing personnel administration for direct reports, including selection, training, performance appraisals, employee development, and take affirmative action
* Establishing the department or team objectives and priorities to align with and support business objectives
In this role you will ensure that Airport Operations in all areas run smoothly, in a cost effective manner, and conform to safety and security requirements. Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.
You will champion the Qatar Airways customer, employees, our contractors and our Airline in all phases of the airport operation to provide a safe, professional and on time operation that exceeds the internal and external customer expectations and attains the 5 star on the Ground service promise.
Responsible for training and resource planning you will recommend staffing levels, plan and implement working schedules, implement necessary controls and ensure compliance with labour laws. You will handle irregular operations at minimum cost whilst ensuring an impeccable level of customer service and ensure operations are within budget. You will monitor all airport use agreements, rental agreements and third party service providers.
Specific accountabilities include:
* Managing the daily operation and acting as a liaison between airport service providers, government agencies and authorities, and senior management
* Providing inputs and recommendations to management regarding short and long term service improvements and changes
* Acting as the Primary contact and liaison person for all areas of the QR airport operation at the station
* Performing personnel administration for direct reports, including selection, training, performance appraisals, employee development, and take affirmative action
* Establishing the department or team objectives and priorities to align with and support business objectives
To join our 5 star team in this role you will
need a Bachelor's Degree or an aviation related management qualification with
at least 3 years experience as an airport manager with a major airline.
You will have a minimum of 5 years experience within an airline, customer service environment or GHA operations environment including varying supervisory and management roles. Extensive overall knowledge of all areas of airport operations is required.
Fluency in English is essential with Arabic as an advantage.
Internal candidates require an NOC.
You will have a minimum of 5 years experience within an airline, customer service environment or GHA operations environment including varying supervisory and management roles. Extensive overall knowledge of all areas of airport operations is required.
Fluency in English is essential with Arabic as an advantage.
Internal candidates require an NOC.
Welcome to a world of growing opportunities.
Qatar Airways is the
national carrier of the State of Qatar. Our global network now sees us flying
to over 100 destinations worldwide and operating some of the youngest fleets in
the sky. We are home to over 150 nationalities.
Our mission is to deliver
Excellence in Everything We Do. For us, that means we focus on the customers
who fly with us. We understand that our customers choose to fly with us because
we care for them. We know that every time we fly, we carry the hopes and dreams
of our customers. Similarly we consider the hopes and dreams of our people. Our
success is due to our leadership and the employment of high quality people who
will enjoy living and working in Doha, Qatar.
Qatar is a rising
economic powerhouse and is fast establishing itself as one of the world’s
newest and most vibrant hubs. Qatar prides itself on its technological advances
as well as its educational and research facilities. It is rapidly becoming home
to more expatriates and international businesses, as well as world-renowned
5-star hotels, spas and resorts. The city boasts the best in shopping, sports
activities and has been host to many high profile international events.
As the Airline of the
Year 2011 and the only 5-star airline in the Middle East, the opportunities for
career diversity, professional development opportunities to further your
careers within the organisation are almost limitless. We truly believe that life
is a journey, not a destination; therefore we help our people to realise all
that they can be.
Join one of the fastest
growing airlines with an ever-expanding global network.
If you wish to find out
more about the Qatar Airways Group of companies and what we have to offer, then
please visit our website.
Apply Now
Senior Ticketing
Agent
Qatar Airways
Kuwait City, Kuwait
Senior Ticketing Agent - Qatar Airways - Kuwait
• Handle customer requests professionally ensuring minimum complaints.
• Support staff and customers to resolve difficult issues pertaining to Reservations and Ticketing, on a daily basis.
• Growing IBE / CTO Bookings to 30% of the Total Revenue. Develop sales & marketing plan for IBE revenues.
• Prepare staff roster to ensure proper distribution of man power.
• Guide and support staff and keep them updated with relevant changes in the industry and QR products/ services.
• Investigate complaints to define and correct weak areas.
• Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis.
• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit
• Improve Customer Interaction at CTO (ex. Premium Passenger Report & Walk In Passenger Report).
• Handle customer requests professionally ensuring minimum complaints.
• Support staff and customers to resolve difficult issues pertaining to Reservations and Ticketing, on a daily basis.
• Growing IBE / CTO Bookings to 30% of the Total Revenue. Develop sales & marketing plan for IBE revenues.
• Prepare staff roster to ensure proper distribution of man power.
• Guide and support staff and keep them updated with relevant changes in the industry and QR products/ services.
• Investigate complaints to define and correct weak areas.
• Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis.
• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit
• Improve Customer Interaction at CTO (ex. Premium Passenger Report & Walk In Passenger Report).
In this role you will lead the ticketing staff
and act as intermediary between the staff and Management. Plan, supervise, and
support the team in order to achieve optimal customer satisfaction and surpass
the annual revenue targets. Encourage teamwork, consistency of service and
proper coordination.To be successful in this role you must have a Bachelor's
degree and a recognized IATA or Airline Advanced Passenger Tariff and Pricing
Course essential.
You must also have a minimum 2-3 years of job-related experience, good knowledge of special rates / offers / promotions,proven ability to manage room sales with due regard to the Revenue.
You must also have the ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
High potential individual willing to be trained / learned.
You must also have a fair knowledge of World Geography, excellent English Language communication skills - spoken/written, as well as the ability to delegate work, set clear direction and manage workflow.
Fluency in Arabic would be an advantage.
You must also have a minimum 2-3 years of job-related experience, good knowledge of special rates / offers / promotions,proven ability to manage room sales with due regard to the Revenue.
You must also have the ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
High potential individual willing to be trained / learned.
You must also have a fair knowledge of World Geography, excellent English Language communication skills - spoken/written, as well as the ability to delegate work, set clear direction and manage workflow.
Fluency in Arabic would be an advantage.
Welcome to a world of growing opportunities.
Qatar Airways is the
national carrier of the State of Qatar. Our global network now sees us flying
to over 100 destinations worldwide and operating some of the youngest fleets in
the sky. We are home to over 150 nationalities.
Our mission is to deliver
Excellence in Everything We Do. For us, that means we focus on the customers
who fly with us. We understand that our customers choose to fly with us because
we care for them. We know that every time we fly, we carry the hopes and dreams
of our customers. Similarly we consider the hopes and dreams of our people. Our
success is due to our leadership and the employment of high quality people who
will enjoy living and working in Doha, Qatar.
Qatar is a rising
economic powerhouse and is fast establishing itself as one of the world’s
newest and most vibrant hubs. Qatar prides itself on its technological advances
as well as its educational and research facilities. It is rapidly becoming home
to more expatriates and international businesses, as well as world-renowned
5-star hotels, spas and resorts. The city boasts the best in shopping, sports
activities and has been host to many high profile international events.
As the Airline of the
Year 2011 and the only 5-star airline in the Middle East, the opportunities for
career diversity, professional development opportunities to further your
careers within the organisation are almost limitless. We truly believe that
life is a journey, not a destination; therefore we help our people to realise
all that they can be.
Join one of the fastest
growing airlines with an ever-expanding global network.
If you wish to find out
more about the Qatar Airways Group of companies and what we have to offer, then
please visit our website.