Lead Business
Improvement Officer
Qatar Airways
Qatar
Lead Business Improvement Officer - Qatar
Aircraft Catering Company - Doha, Qatar
Job Purpose:Takes a lead role in project managing and implementing sustainable solutions adopting a variety of best practices e.g. Lean, Six Sigma methodologies , Business Process Re-engineering, Kaizen, and Rapid Improvement tools used to implement efficient operational processes /solutions
Accountabilities:
Operational
• Responsible to analyse for critical processes and possible bottlenecks to identify errors, changes are then simulated to find the preferred solution and finally an agreed solution the process is optimized
• Presents problems clearly and is convincing in the way solutions and communicated to a variety of stakeholders
• Takes a proactive approach to planning, new development are based on detailed scoping of the problem, builds a solid business case and end- user clearly understand the solution roll out plan
• Measures process gaps, defines process improvements, implements process changes and controls so that the changes meet the defined business results
• Develops and promotes system and data oriented approaches in order to drive objective business decisions based on facts and figures. Develop the required system metrics in order to have standard objective measurements
• Actively promote continuous improvement and lean principles across Qatar Aircraft Catering Company (QACC) through mentoring and training of staff, entertaining workshops and implement projects
Process Optimisation and Quality Management
• Ensures continuous review and improvement of operational processes to identify and eliminate waste and inefficiencies understands the current state and moves to defining the future / desired operational models
• Review risk and issues and determine proactive or corrective action as required
• Manage implementation of improvement project start to implementation and periodical operational performance review
• Monitor performance of key measures to identify need for intervention and/or improvements: ensure alignment of potential projects with overall objectives
• Audit the quality of output and performance of implemented projects to firmly embed change
Management & Leadership
• Engagement with all stakeholders (with focus on operational areas) to identify key bottlenecks, waste and opportunities for improvement
• Establish the project team objectives and priorities to align with and support business objectives
• Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed
• Oversee and supervise employees, train, develop and discipline to ensure a high standard of service delivery
• Train and develop other employees to ensure succession planning in place
Personal Development
• Take responsibility for own going personal development and growth of expertise
• Keep abreast with any market trends and developments
Operational Safety
• Responsible to ensure that employees at all levels understand work health and safety requirements and expectations through provision of relevant Qatar Airways QR Group induction, information, instruction, training and supervision
• Ensure compliance to all relevant safety, security , quality and environmental management policies, procedures and controls across the operation to assure employee safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude
Environmental Competencies
Apply
• Contribute towards Qatar Airways Group Environmental Objectives and targets and the implantation and maintenance of the Environmental Management System
• Apply environmental knowledge and principles in your role. and incorporate this into business processes and decision making, to drive efficiencies and reduce environmental and operational risks
Job Purpose:Takes a lead role in project managing and implementing sustainable solutions adopting a variety of best practices e.g. Lean, Six Sigma methodologies , Business Process Re-engineering, Kaizen, and Rapid Improvement tools used to implement efficient operational processes /solutions
Accountabilities:
Operational
• Responsible to analyse for critical processes and possible bottlenecks to identify errors, changes are then simulated to find the preferred solution and finally an agreed solution the process is optimized
• Presents problems clearly and is convincing in the way solutions and communicated to a variety of stakeholders
• Takes a proactive approach to planning, new development are based on detailed scoping of the problem, builds a solid business case and end- user clearly understand the solution roll out plan
• Measures process gaps, defines process improvements, implements process changes and controls so that the changes meet the defined business results
• Develops and promotes system and data oriented approaches in order to drive objective business decisions based on facts and figures. Develop the required system metrics in order to have standard objective measurements
• Actively promote continuous improvement and lean principles across Qatar Aircraft Catering Company (QACC) through mentoring and training of staff, entertaining workshops and implement projects
Process Optimisation and Quality Management
• Ensures continuous review and improvement of operational processes to identify and eliminate waste and inefficiencies understands the current state and moves to defining the future / desired operational models
• Review risk and issues and determine proactive or corrective action as required
• Manage implementation of improvement project start to implementation and periodical operational performance review
• Monitor performance of key measures to identify need for intervention and/or improvements: ensure alignment of potential projects with overall objectives
• Audit the quality of output and performance of implemented projects to firmly embed change
Management & Leadership
• Engagement with all stakeholders (with focus on operational areas) to identify key bottlenecks, waste and opportunities for improvement
• Establish the project team objectives and priorities to align with and support business objectives
• Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed
• Oversee and supervise employees, train, develop and discipline to ensure a high standard of service delivery
• Train and develop other employees to ensure succession planning in place
Personal Development
• Take responsibility for own going personal development and growth of expertise
• Keep abreast with any market trends and developments
Operational Safety
• Responsible to ensure that employees at all levels understand work health and safety requirements and expectations through provision of relevant Qatar Airways QR Group induction, information, instruction, training and supervision
• Ensure compliance to all relevant safety, security , quality and environmental management policies, procedures and controls across the operation to assure employee safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude
Environmental Competencies
Apply
• Contribute towards Qatar Airways Group Environmental Objectives and targets and the implantation and maintenance of the Environmental Management System
• Apply environmental knowledge and principles in your role. and incorporate this into business processes and decision making, to drive efficiencies and reduce environmental and operational risks
• Relevant College or University qualification
to min Bachelor's level or equivalent
• Business Administration, Operational / Production Management
• Minimum 5 years relevant experience
• Operational lean change management
• Has facilitated cross functional change initiatives in 300 plus size employee departments
• Has experience in logistics, high volume food production, internet fulfilment centres or a similar FMCG environment
Preferred
• Black Belt Six Sigma certification
• Change management implementation
• Recognised project management tools
Job Specific Skills
• Fluent in English, written and verbal
• Full Microsoft suite experience
• Business Administration, Operational / Production Management
• Minimum 5 years relevant experience
• Operational lean change management
• Has facilitated cross functional change initiatives in 300 plus size employee departments
• Has experience in logistics, high volume food production, internet fulfilment centres or a similar FMCG environment
Preferred
• Black Belt Six Sigma certification
• Change management implementation
• Recognised project management tools
Job Specific Skills
• Fluent in English, written and verbal
• Full Microsoft suite experience
Welcome to a world of growing opportunities.
Qatar Airways is the
national carrier of the State of Qatar. Our global network now sees us flying
to over 100 destinations worldwide and operating some of the youngest fleets in
the sky. We are home to over 150 nationalities.
Our mission is to deliver
Excellence in Everything We Do. For us, that means we focus on the customers
who fly with us. We understand that our customers choose to fly with us because
we care for them. We know that every time we fly, we carry the hopes and dreams
of our customers. Similarly we consider the hopes and dreams of our people. Our
success is due to our leadership and the employment of high quality people who
will enjoy living and working in Doha, Qatar.
Qatar is a rising economic
powerhouse and is fast establishing itself as one of the world’s newest and
most vibrant hubs. Qatar prides itself on its technological advances as well as
its educational and research facilities. It is rapidly becoming home to more
expatriates and international businesses, as well as world-renowned 5-star
hotels, spas and resorts. The city boasts the best in shopping, sports
activities and has been host to many high profile international events.
As the Airline of the
Year 2011 and the only 5-star airline in the Middle East, the opportunities for
career diversity, professional development opportunities to further your
careers within the organisation are almost limitless. We truly believe that
life is a journey, not a destination; therefore we help our people to realise
all that they can be.
Join one of the fastest
growing airlines with an ever-expanding global network.
If you wish to find out
more about the Qatar Airways Group of companies and what we have to offer, then
please visit our website.
Apply Now
Finance
Supervisor
Qatar Airways
Qatar
Finance Supervisor - Fraud Screening - Qatar
Airways - Doha
In this position you will be responsible for minimising payment fraud by screening the credit card payments received for Internet and Call Centre transactions.
You will provide daily monitoring of all E-commerce and credit card transactions, monitor all received transactions for potential fraud and make decisions based on criteria from the manual along with interpretation of transaction details.
You will take decisions on whether to accept or decline transactions and in case fraud is suspected cancel the booking or request the call centre agent to do so. You will handle dispute, fraud, chargeback and RFI notifications from the central acquirer for Visa, MasterCard, Diners, Amex and UATP as well as collecting supporting evidence from the correct sources when responding to these issues.
You will also be required to take reasonable action as per company policy on recovering chargeback losses and maintain all actions in case management. Before shift closure you will perform daily fraud screening analysis.
In this position you will be responsible for minimising payment fraud by screening the credit card payments received for Internet and Call Centre transactions.
You will provide daily monitoring of all E-commerce and credit card transactions, monitor all received transactions for potential fraud and make decisions based on criteria from the manual along with interpretation of transaction details.
You will take decisions on whether to accept or decline transactions and in case fraud is suspected cancel the booking or request the call centre agent to do so. You will handle dispute, fraud, chargeback and RFI notifications from the central acquirer for Visa, MasterCard, Diners, Amex and UATP as well as collecting supporting evidence from the correct sources when responding to these issues.
You will also be required to take reasonable action as per company policy on recovering chargeback losses and maintain all actions in case management. Before shift closure you will perform daily fraud screening analysis.
You will have a Bachelors Degree or equivalent
and preferably experience in Airline credit card transaction processing
including Fraud screening. You will have a minimum of 4 years job-related
experience working with finance, experience in detailed work and working with
reservation systems as well as an eye for detail, analytical and problem
solving skills and fluent English communication abilities.
Further to this you must be a team player, trustworthy and able to work independently. Chargeback handling experience and Data mining experience would be an advantage.
Please note that this position is on a shift-working basis.
Further to this you must be a team player, trustworthy and able to work independently. Chargeback handling experience and Data mining experience would be an advantage.
Please note that this position is on a shift-working basis.
Welcome to a world of growing opportunities.
Qatar Airways is the
national carrier of the State of Qatar. Our global network now sees us flying
to over 100 destinations worldwide and operating some of the youngest fleets in
the sky. We are home to over 150 nationalities.
Our mission is to deliver
Excellence in Everything We Do. For us, that means we focus on the customers
who fly with us. We understand that our customers choose to fly with us because
we care for them. We know that every time we fly, we carry the hopes and dreams
of our customers. Similarly we consider the hopes and dreams of our people. Our
success is due to our leadership and the employment of high quality people who
will enjoy living and working in Doha, Qatar.
Qatar is a rising economic
powerhouse and is fast establishing itself as one of the world’s newest and
most vibrant hubs. Qatar prides itself on its technological advances as well as
its educational and research facilities. It is rapidly becoming home to more
expatriates and international businesses, as well as world-renowned 5-star
hotels, spas and resorts. The city boasts the best in shopping, sports
activities and has been host to many high profile international events.
As the Airline of the
Year 2011 and the only 5-star airline in the Middle East, the opportunities for
career diversity, professional development opportunities to further your
careers within the organisation are almost limitless. We truly believe that
life is a journey, not a destination; therefore we help our people to realise
all that they can be.
Join one of the fastest
growing airlines with an ever-expanding global network.
If you wish to find out
more about the Qatar Airways Group of companies and what we have to offer, then
please visit our website.
Apply Now
HR Coordinator
Qatar Airways
Manama, Bahrain
HR Coordinator - Qatar Airways - Bahrain
As the HR Coordinator, you will be responsible for the full spectrum of HR functions with a key focus on recruitment and selection, HR policy and implementation, performance management, learning and development, HR projects and reporting for stations under your area of responsibility.
Specific accountabilities include:
• Providing a range of HR services to employees from joining to expiry of contract and assisting in all matters relating to contractual matters.
• Liaising with line departments to ensure that appraisals are done on time and to correct standard.
• Responding and communicating effectively to queries with regard to employment regulations, policies and procedures to decimate correct information and first level service.
• Supervising the production and issue of standard response and request letter to staff departments and external organisations to maintain the internal and external service deliveries.
• Supporting and centralising data for appraisals and training needs in coordination with the Station Head.
As the HR Coordinator, you will be responsible for the full spectrum of HR functions with a key focus on recruitment and selection, HR policy and implementation, performance management, learning and development, HR projects and reporting for stations under your area of responsibility.
Specific accountabilities include:
• Providing a range of HR services to employees from joining to expiry of contract and assisting in all matters relating to contractual matters.
• Liaising with line departments to ensure that appraisals are done on time and to correct standard.
• Responding and communicating effectively to queries with regard to employment regulations, policies and procedures to decimate correct information and first level service.
• Supervising the production and issue of standard response and request letter to staff departments and external organisations to maintain the internal and external service deliveries.
• Supporting and centralising data for appraisals and training needs in coordination with the Station Head.
To be successful in this role, you will need a
relevant trade, diploma or vocational qualification combined with a minimum of
four years HR experience, ideally gained within the Airline industry. You will
need a good knowledge of GOSI, passport office and systems. Solid experience in
excel spread sheeting is also required along with fluency (written and oral) in
Arabic and English.
Welcome to a world of growing opportunities.
Qatar Airways is the
national carrier of the State of Qatar. Our global network now sees us flying
to over 100 destinations worldwide and operating some of the youngest fleets in
the sky. We are home to over 150 nationalities.
Our mission is to deliver
Excellence in Everything We Do. For us, that means we focus on the customers
who fly with us. We understand that our customers choose to fly with us because
we care for them. We know that every time we fly, we carry the hopes and dreams
of our customers. Similarly we consider the hopes and dreams of our people. Our
success is due to our leadership and the employment of high quality people who
will enjoy living and working in Doha, Qatar.
Qatar is a rising
economic powerhouse and is fast establishing itself as one of the world’s
newest and most vibrant hubs. Qatar prides itself on its technological advances
as well as its educational and research facilities. It is rapidly becoming home
to more expatriates and international businesses, as well as world-renowned
5-star hotels, spas and resorts. The city boasts the best in shopping, sports
activities and has been host to many high profile international events.
As the Airline of the
Year 2011 and the only 5-star airline in the Middle East, the opportunities for
career diversity, professional development opportunities to further your
careers within the organisation are almost limitless. We truly believe that life
is a journey, not a destination; therefore we help our people to realise all
that they can be.
Join one of the fastest
growing airlines with an ever-expanding global network.
If you wish to find out
more about the Qatar Airways Group of companies and what we have to offer, then
please visit our website.
Apply Now