Manager
Ernst & Young
Dubai, UAE
As SAP Advisory Manager, you'll build valued
relationships with external clients and internal peers and develop a portfolio
of business by focusing on high impact opportunities. You'll lead presentations
and proposals for moderately complex projects - or for elements of highly
complex projects - and provide subject matter insight to bids and proposals.
Drawing on your skills and experience, you'll create innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership. In addition, you'll package overall project findings into clear, concise, high-quality work products. Acting as a subject matter resource on one or more services, you'll leverage knowledge and experience to shape Ernst & Young's services to meet client problems.
By driving improvements in business processes, you'll serve as a role model for quality & risk management and confirm that project teams understand and comply with Ernst & Young's Q&RM guidelines. As a respected senior professional, you'll communicate effectively with Ernst & Young engagement partners and managers and work to build, manage and motivate high-performing teams. You'll also help key staff to build sustainable competencies.
Our SAP/Hybris practice is currently embarking on a period of growth which has created several exceptional opportunities for highly motivated and results driven individuals willing to play an important role in the ongoing growth and business development efforts.
EY is seeking an experienced SAP Hybris Manager to join the IT Enablement Team within its Advisory service line.
Client responsibilities
•Facilitate the implementation of SAP/Hybris Solutions to enhance the clients business functionality and overall performance,
•Maintain a high degree of customer satisfaction.
•Lead the business analysis process and provide product and implementation expertise to clients in how best to implement and use the system, identify scope gaps, advise on workaround solutions when applicable.
•Lead Functional Stream. Implement end to end solution
•Ensures the customer’s application and system requirements are identified, analyzed and documented.
•Provide expertise on the functional use of SAP Hybris Commerce, its various administrative cockpits and the SAP Hybris Accelerators. Lead client discussions mapping business requirements to the SAP Hybris platform.
•Provide consultation to client stakeholders and business users in Omni-channel-specific business topics, including product catalog modeling, inventory management, customer service, b2b customer management, b2b procurement, demand generation, promotion strategy, cross-channel commerce and more.
•Understand SAP Hybris data structures, facilitate discussions about data models and leverage expertise and past experience to anticipate business implications of data modeling decisions and make necessary compromises.
•Apply expertise and experience to draw insights from analytics data (e.g. AOV, page-views, visits, unique visits, line items per order, conversion rates) to identify opportunities to improve KPI’s (key performance indicators)
•Support in detailed project planning activities
•Communicate on project progress to customer and engagement manager
•Manage customer challenges and escalations in a proactive and structured manner
•Develop own professional learning of Hybris products/technologies and solutions.
•Enable, mentor and coach fellow colleagues of new Hybris technologies,
•Improve consulting skills; improve application and implementation expertise in the product and industry.
•Support pursuit management activities, participate in proposals preparation
•Build strong internal relationships within Ernst & Young Advisory Services and with other services across the organization
People responsibilities
•Develop people through effectively supervising, coaching, and mentoring staff
•Conduct performance reviews and contribute to performance feedback for staff
•Contribute to people-related initiatives including recruiting, retaining and training IT Advisory professionals
•Maintain an educational program to continually develop personal skills of staff
•Understand and follow workplace policies and procedures
Drawing on your skills and experience, you'll create innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership. In addition, you'll package overall project findings into clear, concise, high-quality work products. Acting as a subject matter resource on one or more services, you'll leverage knowledge and experience to shape Ernst & Young's services to meet client problems.
By driving improvements in business processes, you'll serve as a role model for quality & risk management and confirm that project teams understand and comply with Ernst & Young's Q&RM guidelines. As a respected senior professional, you'll communicate effectively with Ernst & Young engagement partners and managers and work to build, manage and motivate high-performing teams. You'll also help key staff to build sustainable competencies.
Our SAP/Hybris practice is currently embarking on a period of growth which has created several exceptional opportunities for highly motivated and results driven individuals willing to play an important role in the ongoing growth and business development efforts.
EY is seeking an experienced SAP Hybris Manager to join the IT Enablement Team within its Advisory service line.
Client responsibilities
•Facilitate the implementation of SAP/Hybris Solutions to enhance the clients business functionality and overall performance,
•Maintain a high degree of customer satisfaction.
•Lead the business analysis process and provide product and implementation expertise to clients in how best to implement and use the system, identify scope gaps, advise on workaround solutions when applicable.
•Lead Functional Stream. Implement end to end solution
•Ensures the customer’s application and system requirements are identified, analyzed and documented.
•Provide expertise on the functional use of SAP Hybris Commerce, its various administrative cockpits and the SAP Hybris Accelerators. Lead client discussions mapping business requirements to the SAP Hybris platform.
•Provide consultation to client stakeholders and business users in Omni-channel-specific business topics, including product catalog modeling, inventory management, customer service, b2b customer management, b2b procurement, demand generation, promotion strategy, cross-channel commerce and more.
•Understand SAP Hybris data structures, facilitate discussions about data models and leverage expertise and past experience to anticipate business implications of data modeling decisions and make necessary compromises.
•Apply expertise and experience to draw insights from analytics data (e.g. AOV, page-views, visits, unique visits, line items per order, conversion rates) to identify opportunities to improve KPI’s (key performance indicators)
•Support in detailed project planning activities
•Communicate on project progress to customer and engagement manager
•Manage customer challenges and escalations in a proactive and structured manner
•Develop own professional learning of Hybris products/technologies and solutions.
•Enable, mentor and coach fellow colleagues of new Hybris technologies,
•Improve consulting skills; improve application and implementation expertise in the product and industry.
•Support pursuit management activities, participate in proposals preparation
•Build strong internal relationships within Ernst & Young Advisory Services and with other services across the organization
People responsibilities
•Develop people through effectively supervising, coaching, and mentoring staff
•Conduct performance reviews and contribute to performance feedback for staff
•Contribute to people-related initiatives including recruiting, retaining and training IT Advisory professionals
•Maintain an educational program to continually develop personal skills of staff
•Understand and follow workplace policies and procedures
Requirements
•Approximately 6 to 10 years of total experience and Hybris Implementation experience in minimum 4 projects
•A minimum 5 years experience in successfully implementing Hybris Solutions as a lead consultant covering functional and technical assessments, solution design, testing and deployment.
•Concrete understanding of SAP Hybris Application Lifecycle Framework
•Experience of implementing and/or supporting large web based applications server-based systems/networks, ideally within an external customer facing and SLA- driven environment.
•Knowledge on software architecture and multiple project methodologies: waterfall, agile, Scrum, et al.
•Experience with Java/J2EE
•Experience with SAP CRM and HANA is an asset.
•Management Consulting Experience in Business and IT Strategy and Governance, Value Management, Business Process Management, Center of Excellence
•Demonstrated track record managing teams and complex engagements in the consulting arena
•Strong academic record including a degree in Computer Science, Business or other related field
•Bilinguals preferred
•Willingness to travel 50-75% of the time based on project need
You'll have knowledge and experience in one or more of Ernst & Young's priority industry sectors:
•Financial Services
•New markets
•Energy
•Government / public sector
Who we are
Whole industries have been disrupted and transformed in recent years by digital technology. As an IT advisory professional, you’ll help businesses realize the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high-performing team, you’ll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how IT can act as multiplying effect during major program transformations.
As organizations look to leverage the advantage IT offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So whenever you join, however long you stay, the , the exceptional EY experience lasts a lifetime.
•Approximately 6 to 10 years of total experience and Hybris Implementation experience in minimum 4 projects
•A minimum 5 years experience in successfully implementing Hybris Solutions as a lead consultant covering functional and technical assessments, solution design, testing and deployment.
•Concrete understanding of SAP Hybris Application Lifecycle Framework
•Experience of implementing and/or supporting large web based applications server-based systems/networks, ideally within an external customer facing and SLA- driven environment.
•Knowledge on software architecture and multiple project methodologies: waterfall, agile, Scrum, et al.
•Experience with Java/J2EE
•Experience with SAP CRM and HANA is an asset.
•Management Consulting Experience in Business and IT Strategy and Governance, Value Management, Business Process Management, Center of Excellence
•Demonstrated track record managing teams and complex engagements in the consulting arena
•Strong academic record including a degree in Computer Science, Business or other related field
•Bilinguals preferred
•Willingness to travel 50-75% of the time based on project need
You'll have knowledge and experience in one or more of Ernst & Young's priority industry sectors:
•Financial Services
•New markets
•Energy
•Government / public sector
Who we are
Whole industries have been disrupted and transformed in recent years by digital technology. As an IT advisory professional, you’ll help businesses realize the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high-performing team, you’ll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how IT can act as multiplying effect during major program transformations.
As organizations look to leverage the advantage IT offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So whenever you join, however long you stay, the , the exceptional EY experience lasts a lifetime.
EY is a global leader in assurance, tax,
transactions and advisory services. Our 167,000 people are united by our shared
values, which inspire our people worldwide and guide them to do the right
thing, and our commitment to quality, which is embedded in who we are and
everything we do.
EY is committed to doing
its part in building a better working world for our people, for our clients and
for our communities.
Apply Now
Associate -
Global Services
Ernst & Young
Dubai, UAE
Responsibilities:
•Applies knowledge of the firm’s IT policies and procedures in a variety of defined activities
•Works with a moderate level of guidance from senior IT people in the office and Shared Services Centre resources
•Performs non-routine work of moderate complexity
•Responds to non-standard requests; investigates solutions with assistance as needed
•Identifies and solves a range of problems in straightforward situations
•Assist the Senior IT staff in maintaining up to date information on technology assets which will be used for preparation of the office Technology Budget.
•Install, maintain and configure hardware and software systems according to company policies.
•Troubleshoot and repair network, hardware and software components.
•Perform routine maintenance and inspection of network and server systems.
•Test network and server systems to verify functionality and performance.
•Perform hardware and software upgrades to achieve optimum performance level.
•Perform root cause analysis of complex problems and provide corrective actions.
•Maintain IT infrastructure and manage help desk issues.
•Perform system back-up and database archiving processes to ensure data recoverability.
•Update software antivirus on regular basis.
•Provide technical support to servers, networks, telephones, and other computing platforms.
•Order and stock equipment and supplies when necessary.
•Monitor and control expenses within allotted budget.
•Provide advice and training to other associates.
•Assist in installation and maintenance of telephone system.
Typical Requirements Education:
•College degree strongly preferred.
•Applies knowledge of the firm’s IT policies and procedures in a variety of defined activities
•Works with a moderate level of guidance from senior IT people in the office and Shared Services Centre resources
•Performs non-routine work of moderate complexity
•Responds to non-standard requests; investigates solutions with assistance as needed
•Identifies and solves a range of problems in straightforward situations
•Assist the Senior IT staff in maintaining up to date information on technology assets which will be used for preparation of the office Technology Budget.
•Install, maintain and configure hardware and software systems according to company policies.
•Troubleshoot and repair network, hardware and software components.
•Perform routine maintenance and inspection of network and server systems.
•Test network and server systems to verify functionality and performance.
•Perform hardware and software upgrades to achieve optimum performance level.
•Perform root cause analysis of complex problems and provide corrective actions.
•Maintain IT infrastructure and manage help desk issues.
•Perform system back-up and database archiving processes to ensure data recoverability.
•Update software antivirus on regular basis.
•Provide technical support to servers, networks, telephones, and other computing platforms.
•Order and stock equipment and supplies when necessary.
•Monitor and control expenses within allotted budget.
•Provide advice and training to other associates.
•Assist in installation and maintenance of telephone system.
Typical Requirements Education:
•College degree strongly preferred.
Skills and Experience:
•One to two years of related experience providing customer service in a technological environment.
•Knowledge of a variety of hardware, software, programming languages, and operation systems.
•Basic knowledge of network protocols and some experience with computer applications and operating systems. May be tested on appropriate computer skills as required.
•Should have the capability to analyze issues & troubleshoot
•Capable to work in and as a team
•Should be a Saudi national
•English communication is necessary
•One to two years of related experience providing customer service in a technological environment.
•Knowledge of a variety of hardware, software, programming languages, and operation systems.
•Basic knowledge of network protocols and some experience with computer applications and operating systems. May be tested on appropriate computer skills as required.
•Should have the capability to analyze issues & troubleshoot
•Capable to work in and as a team
•Should be a Saudi national
•English communication is necessary
EY is a global leader in assurance, tax,
transactions and advisory services. Our 167,000 people are united by our shared
values, which inspire our people worldwide and guide them to do the right
thing, and our commitment to quality, which is embedded in who we are and
everything we do.
EY is committed to doing
its part in building a better working world for our people, for our clients and
for our communities.
Apply Now
VAT Manager
Ernst & Young
Khobar, Saudi Arabia
Our indirect tax
professionals help clients identify opportunities and mitigate indirect tax
risks. They use their deep sector experience and knowledge of different legal
and regulatory systems around the world to help clients meet their compliance
obligations as well as achieve their business goals and provide pragmatic
commercial help so clients improve their day-to-day compliance with indirect
tax obligations. This includes improving working capital, reducing errors,
reducing costs and ensuring indirect taxes are handled correctly. They advise
how indirect taxes such as value added tax (VAT) and customs duty impinge on
the client’s global supply chain and financial and accounting systems.
As an Indirect Tax Manager, you'll join a globally-integrated team helping leading organizations to operate more effectively in moving goods around the world. You'll contribute technical skills to team assignments and advise on ways to implement strategies that help clients manage duty costs. For example, by utilizing free trade agreements, special programs, and transactional structuring. You will be involved in VAT Impact and Readiness assessments for both tax administrations and taxpayers and be closely involved in VAT implementation projects in the GCC region.
You'll also help clients proactively manage the risks of global trade, improve international trade compliance and increase supply chain effectiveness. Your proactive, pragmatic and integrated strategies will help our clients to achieve their potential in today's global environment.
Job purpose
• To lead the efficient and successful delivery of indirect tax services to the clients
Client responsibilities
• Build and maintain tax relationships with clients and provide high levels of client service
• Build relationships both within the firm and externally with clients, identifying opportunities and managing expectations
• Manage the successful delivery of tax projects, ensuring technical excellence and practical/business driven approach taken
• Responsible for day-to-day delivery of client liaison
• Key member of one of the client service groups providing full tax services to a client portfolio
• Work effectively as a member of a worldwide network of professional advisors, sharing responsibility, providing support, maintaining communication and updating senior team members on progress
• Collaborate with a team of customs and international trade professionals to combine diverse cross-border transaction experience with local tax knowledge across a broad spectrum of industries
Technical responsibilities
• To prepare for the potential introduction of VAT in the GCC and to discuss with clients how this may impact them
• To be part of a team responsible for advisory work on VAT impact assessments, VAT readiness programmes and VAT implementation projects
• To develop and lead VAT training programmes for both internal EY teams and externally to tax administrations and the business community
• To build a deep understanding of the Gulf Corporation Council (“GCC”) VAT Framework Agreement Law and its practical application across the GCC member states with particular emphasis on an EU intra state model that will apply in the GCC
• To identify and discuss VAT considerations for clients to be aware of in their outbound investments
• To engage with colleagues in overseas offices to deliver VAT advice in respect of global jurisdictions
• To build a deep understanding of the Gulf Corporation Council (“GCC”) Customs Law and its practical application across the GCC member states
• To understand and apply the regional Free Trade Agreements
• To understand and apply key customs concepts such as valuation, classification and origin
• To work with internal teams to provide indirect tax expertise for audit and transaction projects
People responsibilities
• Help people to develop through effective supervision, coaching and mentoring of staff
• Conduct performance reviews and contribute to performance feedback for staff
• Contribute to people initiatives, including recruiting, retaining and training customs and international trade professionals
• Maintain an educational program to develop personal skills on an ongoing basis
• Understand and follow workplace policies and procedures
Experience
As an Indirect Tax Manager, you'll join a globally-integrated team helping leading organizations to operate more effectively in moving goods around the world. You'll contribute technical skills to team assignments and advise on ways to implement strategies that help clients manage duty costs. For example, by utilizing free trade agreements, special programs, and transactional structuring. You will be involved in VAT Impact and Readiness assessments for both tax administrations and taxpayers and be closely involved in VAT implementation projects in the GCC region.
You'll also help clients proactively manage the risks of global trade, improve international trade compliance and increase supply chain effectiveness. Your proactive, pragmatic and integrated strategies will help our clients to achieve their potential in today's global environment.
Job purpose
• To lead the efficient and successful delivery of indirect tax services to the clients
Client responsibilities
• Build and maintain tax relationships with clients and provide high levels of client service
• Build relationships both within the firm and externally with clients, identifying opportunities and managing expectations
• Manage the successful delivery of tax projects, ensuring technical excellence and practical/business driven approach taken
• Responsible for day-to-day delivery of client liaison
• Key member of one of the client service groups providing full tax services to a client portfolio
• Work effectively as a member of a worldwide network of professional advisors, sharing responsibility, providing support, maintaining communication and updating senior team members on progress
• Collaborate with a team of customs and international trade professionals to combine diverse cross-border transaction experience with local tax knowledge across a broad spectrum of industries
Technical responsibilities
• To prepare for the potential introduction of VAT in the GCC and to discuss with clients how this may impact them
• To be part of a team responsible for advisory work on VAT impact assessments, VAT readiness programmes and VAT implementation projects
• To develop and lead VAT training programmes for both internal EY teams and externally to tax administrations and the business community
• To build a deep understanding of the Gulf Corporation Council (“GCC”) VAT Framework Agreement Law and its practical application across the GCC member states with particular emphasis on an EU intra state model that will apply in the GCC
• To identify and discuss VAT considerations for clients to be aware of in their outbound investments
• To engage with colleagues in overseas offices to deliver VAT advice in respect of global jurisdictions
• To build a deep understanding of the Gulf Corporation Council (“GCC”) Customs Law and its practical application across the GCC member states
• To understand and apply the regional Free Trade Agreements
• To understand and apply key customs concepts such as valuation, classification and origin
• To work with internal teams to provide indirect tax expertise for audit and transaction projects
People responsibilities
• Help people to develop through effective supervision, coaching and mentoring of staff
• Conduct performance reviews and contribute to performance feedback for staff
• Contribute to people initiatives, including recruiting, retaining and training customs and international trade professionals
• Maintain an educational program to develop personal skills on an ongoing basis
• Understand and follow workplace policies and procedures
Experience
• A Senior Indirect Tax Professional with at
least five to seven years’ experience
• Experience working for a Big 4 accounting firm is preferred. However, we will consider candidates with from law firms or with relevant industry experience.
• VAT advisory experience is essential.
Additional qualifications (certifications and/or licences if applicable)
• A bachelor's degree in a relevant field (MBA, Masters of Tax, JD and LLM a plus) with strong academic credentials
• ACA/CA/ Law qualification / CTA (or equivalent tax qualification)
Skills
• Client focused and commercially aware with ability to build strong client relationships
• Excellent communicator in range of situations in both written and oral English
• Ability to identify areas of risk, carry out an effective review and know when to refer upwards
• Team player with ability to build effective relationships at all levels
• Project management skills, plan and prioritise work, meet deadlines, monitor own budget
• Ability to solve problems creatively and pragmatically
• Arabic language skills considered an advantage but not necessary
• Experience working for a Big 4 accounting firm is preferred. However, we will consider candidates with from law firms or with relevant industry experience.
• VAT advisory experience is essential.
Additional qualifications (certifications and/or licences if applicable)
• A bachelor's degree in a relevant field (MBA, Masters of Tax, JD and LLM a plus) with strong academic credentials
• ACA/CA/ Law qualification / CTA (or equivalent tax qualification)
Skills
• Client focused and commercially aware with ability to build strong client relationships
• Excellent communicator in range of situations in both written and oral English
• Ability to identify areas of risk, carry out an effective review and know when to refer upwards
• Team player with ability to build effective relationships at all levels
• Project management skills, plan and prioritise work, meet deadlines, monitor own budget
• Ability to solve problems creatively and pragmatically
• Arabic language skills considered an advantage but not necessary
EY is a global leader in assurance, tax,
transactions and advisory services. Our 167,000 people are united by our shared
values, which inspire our people worldwide and guide them to do the right
thing, and our commitment to quality, which is embedded in who we are and
everything we do.
EY is committed to doing
its part in building a better working world for our people, for our clients and
for our communities.
Apply Now