Senior Sales Support Agent - Qatar Airways
Qatar Airways
Riyadh, Saudi Arabia
The Role
The senior Sales support Agent will support the sales team to achieve their assigned revenue target by providing technical support and data within prescribed timeframes. You will collect market intelligence reports, analyse and maintain records of other airlines practices.You will provide daily utilization reports based on loads, advanced bookings, route performance etc. You will maintain regular contact with trade and corporate to handle inquiries, problems and offer assistance. Specific Accountabilities: * Provide the sales manager and the sales team with the necessary market intelligence, reports, highlighting the opportunities to improve revenue, yields and market share. * Contributes in managing distribution channels and database for the sales team, be local CRS contract person. * Use of analytical tools to generate market share, revenue and sales data. * Tracking and reporting of ROI on advertising, promotions, sponsors and sales activities * Use and administration of sales activity management software/system * Provide maximum technical support to the sales force to ensure increased awareness of Qatar Airways products and services. * Maintain customer database of travel industry, wholesalers, SME accounts, corporate account. * Prepare travel agency and corporate fare updates, policy changes, product updates and distribute via electronic and hard copy. * Prepare Flyers and updates fare circular to the trade and corporate accounts * Coordination and distribution of all POS and promotional collateral. * Makes and confirms reservations for passengers where necessary, record and process reservations made by phone/fax/email. * Advice load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating on flights.
Requirements
To be successful in this role, you will have relevant vocational, tertiary or trade qualifications. Bachelors' degree will be preferred combined with three years of experience in a customer service role within the Airline / Travel or Hospitality industries. Previous experience as a Reservation Agent would be well regarded. Completion of a recognised IATA / Airline Basic Tariff Course would be an added advantage. You must be fluent in English and Arabic (oral and written) You must be a Saudi or G.C.C national
About the Company
Welcome to a world of growing opportunities.
Qatar Airways is the national carrier of the State of Qatar. Our global network now sees us flying to over 100 destinations worldwide and operating some of the youngest fleets in the sky. We are home to over 150 nationalities.
Our mission is to deliver Excellence in Everything We Do. For us, that means we focus on the customers who fly with us. We understand that our customers choose to fly with us because we care for them. We know that every time we fly, we carry the hopes and dreams of our customers. Similarly we consider the hopes and dreams of our people. Our success is due to our leadership and the employment of high quality people who will enjoy living and working in Doha, Qatar.
Qatar is a rising economic powerhouse and is fast establishing itself as one of the world’s newest and most vibrant hubs. Qatar prides itself on its technological advances as well as its educational and research facilities. It is rapidly becoming home to more expatriates and international businesses, as well as world-renowned 5-star hotels, spas and resorts. The city boasts the best in shopping, sports activities and has been host to many high profile international events.
As the Airline of the Year 2011 and the only 5-star airline in the Middle East, the opportunities for career diversity, professional development opportunities to further your careers within the organisation are almost limitless. We truly believe that life is a journey, not a destination; therefore we help our people to realise all that they can be.
Join one of the fastest growing airlines with an ever-expanding global network.
If you wish to find out more about the Qatar Airways Group of companies and what we have to offer, then please visit our website.
Credit Controller
Gulf Services & industrial Supplies Company
Oman
The Role
Objectives: Credit controllers are responsible for collecting unpaid money from corporations who have failed to process payments on time. They also look after the financial side of a company and ensure that accounts are kept fully up to date and accurate. Main responsibilities: • There should be a close liaison between the credit controller and the sales department so that credit issues are resolved smoothly. • Chase overdue invoices by telephone, email & letter within agreed timescales • Send out monthly client statements/letters as may be agreed from time to time • Handle disputed bills and negotiate to bring payment within the agreed terms • Undertake account reconciliations as required • Establish and maintain good client relationships, both internally and externally at all levels, ensuring customers pay on time and negotiating re-payment plans • If any customers stop paying or pay late then it's your responsibility to stop the providing services, start legal action to collect the money owed (if necessary) and in the case of bankruptcy you'll have to report to your higher management about the strategies to make sure you can recover what you can. • Checking customer's credit situation • Meet debtor monthly targets set by the Firm • Maintain accurate records of all collection activity • Provide accurate advice on billing queries • Providing ad-hoc reporting as and when requested by management • Assist in the setting up of the credit control system • Ensure that all transactions are compliant with company's policies, and country regulations • Other duties as delegated from time to time by the Finance Manager Reporting to: finance Manager Other interactions: Sales Department Travel requirements: inside the country
Requirements
• University Qualifications: BSc of Accounts • Nature and length of previous experience: 2 years of experience • Soft Skills and Personality traits: negotiation, leadership • Age Range: 24 to 35 • Gender Preference: male • Nationality Preference: any • Language Fluency: English, Arabic • Current Location: Oman
About the Company
Gulf Services & industrial Supplies Company LLC, a division of Arabi Holding Group KSC, Kuwait, established in 1977, is one the most successful trading company in Sultanate of Oman.
At Gulf Services, it isn't enough to think big. Imagination must be practiced within boundaries of ethics, compliance and integrity. Far from limiting creativity, Gulf Service's high standards have instead drawn a unique workforce of people dedicated to building a better company - and a better world - each and every day.
Gulf Services has grown from a small trading firm in 1977 to one of the leading Industrial Equipment Supplier in the region.
Multiplying in the growth, Gulf Service is having branches at key location in Wadi Kabir, Sohar, Sur, Salalah, & Barka in Oman. Outside Oman Gulf Services has operation in Dubai, Kuwait and Qatar. Soon will be launching more branches in Sultanate of Oman.
Corporate Account Manager
Clarendon Parker Bahrain
Manama, Bahrain
The Role
• Present and sell company products and services to current and potential clients. • Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made. • Follow up on new leads and referrals resulting from field activity. • Identify sales prospects and contact these and other accounts as assigned. • Prepare presentations, proposals and sales contracts. • Develop and maintain sales materials and current product knowledge. • Establish and maintain current client and potential client relationships. • Prepare paperwork to activate and maintain contract services. • Manage account services through quality checks and other follow-up. • Identify and resolve client concerns. • Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals. • Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff. • Coordinate company staff to accomplish the work required to close sales. • Follow-up for collection of payment. • Other duties as assigned.
Requirements
• A Bachelor of Sales/ Marketing • A Bachelor of IT or Business Information System degree (preferred • Minimum of three to five years of sales or marketing experience in Telecoms, Banking, or Information Technology industry. • Strong interpersonal and communication skills • Motivated, goal oriented, persistent and a skilled negotiator • High level of initiative and work well in a team environment • Proven Account Management skills required in order to create, maintain and enhance customer relationships • Handles stressful situations and deadline pressures well • Ability to develop and deliver presentations • Ability to create, compose, and edit written materials
About the Company
Established in 1996, Clarendon Parker Bahrain is an International Recruitment Specialist Consultancy based in Bahrains Seef Business District. We specialise in mid to senior level professional, managerial, technical recruitment and staffing solutions in Bahrain and beyond. Our multinational team of consultants are experienced professionals within the fields they represent. Each consultant brings strong industry links and knowledge to better understand your business requirements. We know the market and we know our candidates!
Our team of dedicated consultants specialise in the following industries:
Accounting, Finance & Banking Logistics & Customer Service Secretarial & Administration Human Resources & Recruitment Engineering & Construction IT/Telecom Marketing & PR Oil and Gas
The current range of services includes permanent and temporary recruitment, recruitment advertising campaigns, employee satisfaction surveys, state-of-the-art web-based recruitment technology and HR consulting services relating to recruitment processes and activities.