Project Manager - Service Delivery
Blake Anderson
UAE
The Role
My client is one of the largest companies in GCC region is urgently seeking services of an experienced IT Project Manager with solid track record of managing projects related to IT service delivery and also having solid knowledge of Change Management processes. An ideal candidate must have experience of managing large scale Roll-out with multiple vendors in multiple countries and introducing and implementing Service Management / Service Introduction processes to ensure support of new services is not impacted, within prescribed budgets and in an organized and cost effective manner. Responsibilities • Manage the project execution processes inclusive of Budgeting, identifying project scope, requirements and deliverables, developing project plans, identifying and appointing vendors, for procurement of appropriate systems and services etc. • Establish clear ownership of project tasks, provide required tools to the team members and ensure that the project meets the required quality and standards set by the Group. • Liaise with the vendors and service providers for quick resolution on project issues and regular monitoring of actual progress against the project plan keeping the stakeholders / senior management updated on progress. • Ensure project management processes and performance standards are followed by internal and external project team members. • Maintain project-level risks, issues, actions and decisions (RAID), support effective mitigation, and escalate any high priority concerns in a timely fashion. • Ensure proper vendor management with value addition to the organization eg. Cost negotiation, contractual commitments, SLA etc • Review and record external vendor performance details for future reference. • Review current systems and procedures; identify the areas needing improvement and recommend corrective action as and when required. • Provide periodic reports to IT Management / Project Stakeholders on the status of all ongoing projects. Business Effectiveness/ Productivity • Periodic team reporting per IT SD Standards. • Strong Project Management. • Maintain at least a six monthly year plan. • SLA Compliance. • Strong Stakeholder Management
Requirements
Experience • 8 – 10 years of Experience in IT industry in a multi user commercial environment, preferably in an IT operations and Project Management Role. • Strong stakeholder management skills to drive the implementation through in timelines allocated, including change management/risk management, documentation, presentation skills, prior experience in IT rollouts and Service Introduction process implementations. • Excellent written and verbal communication skills including the ability to explain technical information clearly • Hands-on core It Infrastructure deployment experience with networks, small scale data centers etc • Excellent trouble-shooting skills with a broad range of technical knowledge. • Excellent IT skills including a thorough knowledge of current Office productivity suites and Windows desktop and server operating systems. • Significant experience of infrastructure, network and desktop support and administration.
About the Company
Blake Anderson is a boutique consultancy based in the UK, with a satellite office in Dubai. Specialising in Technical and Construction Recruitment, Blake Anderson provides a superior service to clients and candidates within the construction and technical sectors.
We concentrate on placing professionals throughout the world, focusing mainly on the Middle East and Asia, drawing on both the global and local markets for highly qualified professionals. In order to attract the best talent, we invest in various high-end advertising mediums.
With a database of 1,000‘s of candidates, our experienced consultants have a wealth of recruitment knowledge and have a consultative approach at all times, ensuring a second to none service.
Sales Analyst - Qatar Airways
Qatar Airways
Dammam, Saudi Arabia
The Role
The Sales Analyst is responsible for effectively supporting the sales force to achieve and maximise the revenue targets of the assigned market to ensure the commercial success of the airline. You will assist in creating maximum awareness of QR's product and services in the Travel Trade sector. Specific responsibilities of the role includes providing reports on monthly corporate performance and technical support to the Sales Force to ensure increased awareness of QR's products/services. You will provide weekly updates on trade and corporate sales force activities to be given to the management and conduct regular research on projects and events that involve corporate accounts. You will support the Sales Manager in marketing efforts by planning, executing and delivering on corporate events and understanding how events can be turned into revenue opportunities.
Requirements
We are looking for dynamic and passionate individuals with excellent commercial, analytical and communication skills that are focused on results and work well under pressure. We require a minimum of trade or vocational qualification with at least 2 year experience in a similar role. You must have high degree of proficiency with analytical tools (MS Office professional, Excel, MS Access, PowerPoint, etc). You must have the understanding of how to manipulate large sets of data and a proven initiative to develop creative and effective reports.
About the Company
Welcome to a world of growing opportunities.
Qatar Airways is the national carrier of the State of Qatar. Our global network now sees us flying to over 100 destinations worldwide and operating some of the youngest fleets in the sky. We are home to over 150 nationalities.
Our mission is to deliver Excellence in Everything We Do. For us, that means we focus on the customers who fly with us. We understand that our customers choose to fly with us because we care for them. We know that every time we fly, we carry the hopes and dreams of our customers. Similarly we consider the hopes and dreams of our people. Our success is due to our leadership and the employment of high quality people who will enjoy living and working in Doha, Qatar.
Qatar is a rising economic powerhouse and is fast establishing itself as one of the world’s newest and most vibrant hubs. Qatar prides itself on its technological advances as well as its educational and research facilities. It is rapidly becoming home to more expatriates and international businesses, as well as world-renowned 5-star hotels, spas and resorts. The city boasts the best in shopping, sports activities and has been host to many high profile international events.
As the Airline of the Year 2011 and the only 5-star airline in the Middle East, the opportunities for career diversity, professional development opportunities to further your careers within the organisation are almost limitless. We truly believe that life is a journey, not a destination; therefore we help our people to realise all that they can be.
Join one of the fastest growing airlines with an ever-expanding global network.
If you wish to find out more about the Qatar Airways Group of companies and what we have to offer, then please visit our website.
Executive Chef - Dean & Deluca Operations Management
Alshaya
Kuwait
The Role
This is a leadership role for D&D in the MENA region spanning both full operational control as well as strategic F&B development. You will be a motivating and passionate leader with experience in managing large diverse teams across multiple locations, overseeing a complex Café and Retail operation and a new Catering business. You will have experience in how to best manage complexity and ways to simplify the operation to ensure stability. You will also be well versed in culinary development - demonstrating creativity and flair whilst being aware of latest food trends and new thinking as to how to commercialize a menu. You will demonstrate a positive attitude in any circumstance, be a motivating leader and coach to your team, championing a "grow with us" culture and vision. You will be an out of the box thinker, who always has a grasp of the bigger picture whilst being totally aware of the operational detail. About the Brand: Dean & Deluca is a food adventure. Friendly staff members offer tastes of cheeses, charcuterie, olive oils, exotic fruits, breads and pastries, chocolates and Arabic sweets and the restaurant prides itself on attentive, high quality service. The people here at Dean & Deluca don't just create amazing food and give great service - they create the kind of wonder that stimulates our customers to try new food types and to eat traditional food items made to perfection. If you are looking for a retail or hospitality job that combines brilliant people skills with enthusiasm about food, Dean & Deluca offers a retail environment like no other - uniquely focused on delivering amazing customer experiences and food products with our team of passionate people. About Us: M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 3,000 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment. Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 46,000 people from over 110 nationalities.
Requirements
You will be a motivating and passionate leader with experience in managing large diverse teams across multiple locations, overseeing a complex Café and Retail operation and a new Catering business. You will have experience in how to best manage complexity and ways to simplify the operation to ensure stability. You will also be well versed in culinary development - demonstrating creativity and flair whilst being aware of latest food trends and new thinking as to how to commercialize a menu. You will demonstrate a positive attitude in any circumstance, be a motivating leader and coach to your team, championing a "grow with us" culture and vision. You will be an out of the box thinker, who always has a grasp of the bigger picture whilst being totally aware of the operational detail.
About the Company
M.H. Alshaya Co. is a leading international franchise operator for over 70 of the worlds most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Changs, The Cheesecake Factory, Victorias Secret, Boots, Pottery Barn and KidZania. The company operates over 2,800 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.
Alshayas stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 44,000 people from over 110 nationalities.
The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.
M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.