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Contact Centre
Agents - Arabic Speaking
Qatar Airways
Doha, Qatar
Tunisia Recruitment Event
Arabic Speaking Contact Centre Agents - Qatar Airways - Doha
Qatar Airways is looking for Arabic Speaking Customer Services Agents with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Center located in Doha.
As a Customer Service Agent you will deliver service excellence to Qatar Airways customers via telephone, email and fax. You will need to respond professionally in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.
Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.
Qatar Airways is looking for Arabic Speaking Customer Services Agents with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Center located in Doha.
As a Customer Service Agent you will deliver service excellence to Qatar Airways customers via telephone, email and fax. You will need to respond professionally in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.
Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.
Fresh graduate with
hospitality background are welcome, as well as candidates with work experience
in the field of customer service, hotel and travel industry. Contact Centre
experience is an advantage but not a must. You should have a minimum of 2 years
experience in customer services in an airline/travel industry or other work
area with a hospitality focus.
You are warm, cheerful, interactive, service oriented, can handle pressure and can generously be patient to deal with different passengers coming from different walks of life. You have pleasing personality and possess excellent Arabic communication. The role requires you to work on shift.
You are warm, cheerful, interactive, service oriented, can handle pressure and can generously be patient to deal with different passengers coming from different walks of life. You have pleasing personality and possess excellent Arabic communication. The role requires you to work on shift.
Welcome to a world of growing
opportunities.
Qatar
Airways is the national carrier of the State of Qatar. Our global network now
sees us flying to over 100 destinations worldwide and operating some of the
youngest fleets in the sky. We are home to over 150 nationalities.
Our mission
is to deliver Excellence in Everything We Do. For us, that means we focus on
the customers who fly with us. We understand that our customers choose to fly
with us because we care for them. We know that every time we fly, we carry the
hopes and dreams of our customers. Similarly we consider the hopes and dreams
of our people. Our success is due to our leadership and the employment of high
quality people who will enjoy living and working in Doha, Qatar.
Qatar
is a rising economic powerhouse and is fast establishing itself as one of the
world’s newest and most vibrant hubs. Qatar prides itself on its technological
advances as well as its educational and research facilities. It is rapidly
becoming home to more expatriates and international businesses, as well as
world-renowned 5-star hotels, spas and resorts. The city boasts the best in
shopping, sports activities and has been host to many high profile
international events.
As the
Airline of the Year 2011 and the only 5-star airline in the Middle East, the
opportunities for career diversity, professional development opportunities to
further your careers within the organisation are almost limitless. We truly
believe that life is a journey, not a destination; therefore we help our people
to realise all that they can be.
Join
one of the fastest growing airlines with an ever-expanding global network.
If you
wish to find out more about the Qatar Airways Group of companies and what we
have to offer, then please visit our website.
Apply Now
Contact Centre
Agents - Arabic Speaking
Qatar Airways
Doha, Qatar
Morocco Recruitment Event -
Arabic Speaking Contact Centre Agents - Qatar Airways - Doha
Qatar Airways is looking for Arabic Speaking Customer Services Agents with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Center located in Doha.
As a Customer Service Agent you will deliver service excellence to Qatar Airways customers via telephone, email and fax. You will need to respond professionally in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.
Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.
Qatar Airways is looking for Arabic Speaking Customer Services Agents with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Center located in Doha.
As a Customer Service Agent you will deliver service excellence to Qatar Airways customers via telephone, email and fax. You will need to respond professionally in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.
Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.
Fresh graduate with
hospitality background are welcome, as well as candidates with work experience
in the field of customer service, hotel and travel industry. Contact Centre
experience is an advantage but not a must. You should have a minimum of 2 years
experience in customer services in an airline/travel industry or other work
area with a hospitality focus.
You are warm, cheerful, interactive, service oriented, can handle pressure and can generously be patient to deal with different passengers coming from different walks of life. You have pleasing personality and possess excellent Arabic communication. The role requires you to work on shift.
You are warm, cheerful, interactive, service oriented, can handle pressure and can generously be patient to deal with different passengers coming from different walks of life. You have pleasing personality and possess excellent Arabic communication. The role requires you to work on shift.
Welcome to a world of growing
opportunities.
Qatar
Airways is the national carrier of the State of Qatar. Our global network now
sees us flying to over 100 destinations worldwide and operating some of the
youngest fleets in the sky. We are home to over 150 nationalities.
Our
mission is to deliver Excellence in Everything We Do. For us, that means we
focus on the customers who fly with us. We understand that our customers choose
to fly with us because we care for them. We know that every time we fly, we
carry the hopes and dreams of our customers. Similarly we consider the hopes
and dreams of our people. Our success is due to our leadership and the
employment of high quality people who will enjoy living and working in Doha,
Qatar.
Qatar
is a rising economic powerhouse and is fast establishing itself as one of the
world’s newest and most vibrant hubs. Qatar prides itself on its technological
advances as well as its educational and research facilities. It is rapidly
becoming home to more expatriates and international businesses, as well as
world-renowned 5-star hotels, spas and resorts. The city boasts the best in
shopping, sports activities and has been host to many high profile
international events.
As the
Airline of the Year 2011 and the only 5-star airline in the Middle East, the
opportunities for career diversity, professional development opportunities to
further your careers within the organisation are almost limitless. We truly
believe that life is a journey, not a destination; therefore we help our people
to realise all that they can be.
Join
one of the fastest growing airlines with an ever-expanding global network.
If you
wish to find out more about the Qatar Airways Group of companies and what we
have to offer, then please visit our website.
Apply Now
Business Finance
Manager - Cost Management & Reporting | Qatar Airways | Doha
Qatar Airways
Qatar
In
this role, you will be responsible for the preparation of timely and accurate
financial and strategic information, monitoring variance against the budget,
evaluating opportunities/risks, enhance efficiencies, implementation of cost
control and focus to achieve financial targets. As a leader, the role will
assist staff members in providing value-added, meaningful, and insightful
reporting and analysis for Senior Management in addition to building strong
staff for future growth and succession plan.Operational:
* To  present an objective view of the financial situation and provide sound recommendation for the allocation of resources in the most efficient way to achieve business objective.
* Â Delivering on-going financial analysis and insight driven guidance through a continuous review, analysis, cost reduction initiatives and targets.
* Lead, direct and manage the preparation, execution and analysis of the budgeting process on a timely manner and in accordance with the CFO directives on cost efficiencies for Direct Operational Costs, Manpower and Overheads and challenging budget holders to ensure optimum utilisation of resource.
* Develop advanced financial models and conduct analysis using a broad range of quantitative tools and techniques (trend analyses on past financial and operational performance, root cause analyses, analysis of profitability drivers, scenario modelling for future options, unit-cost benchmarking, etc.).
* Enhance the presentation and analysis submitted to Cost Management Committee ( CMC ) and conduct post CMC analysis for major capital projects and spends.
* Conduct in-depth analysis on a variety of complex strategic and business projects/issue, extracting and analysing data, presenting the findings and making recommendations directly to the business.
* Responsible for monitoring expenditure variances on ongoing basis and ensuring the actual expenditure in line with planned/budget. Lead investigation when variances are significant taking necessary control action.
* Prepare / Review financial forecasts and address the risks and opportunities coming from the forecast.
* Control over Inventory process and ensure that stock levels are within the acceptable order and reorder quantities.
* Control and continuous development over the accrual process and prepare periodical reports to the management
* Enhance the monthly management reports and presentations / departmental KPIs and ensure that the reports and analysis are submitted on a timely manner for both the user department and Finance Department.
Strategic:
* Develop, monitor and review, Internal Accounting Policies and Standard Operating Procedures for each area of operation within the business unit, in line with business needs, with focus on process improvement and internal control.
* Introduce a way of thinking culture that causes people with the authority to recommend feasible projects to firstly consider the value, risk and relative priority as a fundamental element of submitting the project proposal.
* Facilitate risk management process and mitigation activity through appropriate trend analysis and impact modelling on company business operations, initiatives, projects, strategic goals and objectives.
* Help co-ordinate the annual strategic planning process as required. This may encompass industry and market trends and analysis, SWOT analysis, scenario analysis and planning, budgeting and forecasting, strawman development and sensitivity analysis.
Management and Leadership:
* Provide direct leadership to team of Business Finance Managers and Senior BF officers through communication, active goal setting and coaching to achieve level of enhanced productivity. Able to oversee and guide the team to prioritize for effective delivery of tasks.
* Train and develop employees for succession planning and risk management. Align closely with Human Resources to recruit, hire, retain and support development of all team members
* Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed
* To  present an objective view of the financial situation and provide sound recommendation for the allocation of resources in the most efficient way to achieve business objective.
* Â Delivering on-going financial analysis and insight driven guidance through a continuous review, analysis, cost reduction initiatives and targets.
* Lead, direct and manage the preparation, execution and analysis of the budgeting process on a timely manner and in accordance with the CFO directives on cost efficiencies for Direct Operational Costs, Manpower and Overheads and challenging budget holders to ensure optimum utilisation of resource.
* Develop advanced financial models and conduct analysis using a broad range of quantitative tools and techniques (trend analyses on past financial and operational performance, root cause analyses, analysis of profitability drivers, scenario modelling for future options, unit-cost benchmarking, etc.).
* Enhance the presentation and analysis submitted to Cost Management Committee ( CMC ) and conduct post CMC analysis for major capital projects and spends.
* Conduct in-depth analysis on a variety of complex strategic and business projects/issue, extracting and analysing data, presenting the findings and making recommendations directly to the business.
* Responsible for monitoring expenditure variances on ongoing basis and ensuring the actual expenditure in line with planned/budget. Lead investigation when variances are significant taking necessary control action.
* Prepare / Review financial forecasts and address the risks and opportunities coming from the forecast.
* Control over Inventory process and ensure that stock levels are within the acceptable order and reorder quantities.
* Control and continuous development over the accrual process and prepare periodical reports to the management
* Enhance the monthly management reports and presentations / departmental KPIs and ensure that the reports and analysis are submitted on a timely manner for both the user department and Finance Department.
Strategic:
* Develop, monitor and review, Internal Accounting Policies and Standard Operating Procedures for each area of operation within the business unit, in line with business needs, with focus on process improvement and internal control.
* Introduce a way of thinking culture that causes people with the authority to recommend feasible projects to firstly consider the value, risk and relative priority as a fundamental element of submitting the project proposal.
* Facilitate risk management process and mitigation activity through appropriate trend analysis and impact modelling on company business operations, initiatives, projects, strategic goals and objectives.
* Help co-ordinate the annual strategic planning process as required. This may encompass industry and market trends and analysis, SWOT analysis, scenario analysis and planning, budgeting and forecasting, strawman development and sensitivity analysis.
Management and Leadership:
* Provide direct leadership to team of Business Finance Managers and Senior BF officers through communication, active goal setting and coaching to achieve level of enhanced productivity. Able to oversee and guide the team to prioritize for effective delivery of tasks.
* Train and develop employees for succession planning and risk management. Align closely with Human Resources to recruit, hire, retain and support development of all team members
* Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed
You will have
a Bachelors Degree or equivalent and will be CPA/CA/MBA qualified
with excellent post qualification experience within business finance in
a Passenger airline environment.  In particular you will have good
knowledge of operational costs and cost unit measurement. Â You will have
a total of 8 years of experience in this area, of which 5 years will have been
in a management role.
Job Specific Skills are as follows:
- Must be self-starter, work independently and have the ability to prioritizes, handle multiple responsibilities, work interruptions and meet deadlines.
- Be able to set tight internal controls
- Able to work with more than one reporting line
- Strong Interpersonal and relationship building skills
- Proven commercial skills and business acumen
- Excellent written, verbal and strong influencing and negotiations skills
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
Job Specific Skills are as follows:
- Must be self-starter, work independently and have the ability to prioritizes, handle multiple responsibilities, work interruptions and meet deadlines.
- Be able to set tight internal controls
- Able to work with more than one reporting line
- Strong Interpersonal and relationship building skills
- Proven commercial skills and business acumen
- Excellent written, verbal and strong influencing and negotiations skills
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
Welcome to a world of growing
opportunities.
Qatar
Airways is the national carrier of the State of Qatar. Our global network now
sees us flying to over 100 destinations worldwide and operating some of the
youngest fleets in the sky. We are home to over 150 nationalities.
Our
mission is to deliver Excellence in Everything We Do. For us, that means we
focus on the customers who fly with us. We understand that our customers choose
to fly with us because we care for them. We know that every time we fly, we
carry the hopes and dreams of our customers. Similarly we consider the hopes
and dreams of our people. Our success is due to our leadership and the
employment of high quality people who will enjoy living and working in Doha,
Qatar.
Qatar
is a rising economic powerhouse and is fast establishing itself as one of the
world’s newest and most vibrant hubs. Qatar prides itself on its technological
advances as well as its educational and research facilities. It is rapidly
becoming home to more expatriates and international businesses, as well as
world-renowned 5-star hotels, spas and resorts. The city boasts the best in
shopping, sports activities and has been host to many high profile
international events.
As the
Airline of the Year 2011 and the only 5-star airline in the Middle East, the
opportunities for career diversity, professional development opportunities to
further your careers within the organisation are almost limitless. We truly
believe that life is a journey, not a destination; therefore we help our people
to realise all that they can be.
Join
one of the fastest growing airlines with an ever-expanding global network.
If you
wish to find out more about the Qatar Airways Group of companies and what we
have to offer, then please visit our website.
Apply Now