Junior Inventory Control Specialist
Azadea
Group
Kuwait
The
Role
- Ensure
proper implementation of policies and procedures set for inventory transactions
- Coordinate with the local Inventory team to ensure, on a regional level, that retail prices are properly updated both in the system and the shops POS
- Supervise and coordinate with local inventory teams/managers on devolution and returning merchandise while following up on related credit notes
- Make sure that monthly cycle count is conducted at local level and generate, regionally, consolidated results to review acceptance percentage for the shrinkage per shop/brand/country
- Manage the local inventory system by processing change of prices and change of season transactions into JDE, as well as exporting the related to the Point Of Sale (POS) in the shops
- Follow up on imported purchase orders and processes, ensure continuous system update with stock level and note discrepancies upon receipt of shipments
- Update uniform delivery to store employees and confirm/ validate sales figures in inventory data, as well as transfers between stores.
- Coordinate with the local Inventory team to ensure, on a regional level, that retail prices are properly updated both in the system and the shops POS
- Supervise and coordinate with local inventory teams/managers on devolution and returning merchandise while following up on related credit notes
- Make sure that monthly cycle count is conducted at local level and generate, regionally, consolidated results to review acceptance percentage for the shrinkage per shop/brand/country
- Manage the local inventory system by processing change of prices and change of season transactions into JDE, as well as exporting the related to the Point Of Sale (POS) in the shops
- Follow up on imported purchase orders and processes, ensure continuous system update with stock level and note discrepancies upon receipt of shipments
- Update uniform delivery to store employees and confirm/ validate sales figures in inventory data, as well as transfers between stores.
Requirements
-
Bachelor's Degree in Business Administration or equivalent; Accounting/Finance
is a plus
- 0-2 years of experience in Inventory or a related field; exposure to retail is a plus
- Experience in Inventory Software is a plus
- Fluency in English; French is a plus
- Proficiency in MS Office.
- Analytical Thinking
- Attention to details
- Change and Adaptability
- Communication Skills
- Customer Focus
- Driving and Achieving results
- Teamwork Within
- 0-2 years of experience in Inventory or a related field; exposure to retail is a plus
- Experience in Inventory Software is a plus
- Fluency in English; French is a plus
- Proficiency in MS Office.
- Analytical Thinking
- Attention to details
- Change and Adaptability
- Communication Skills
- Customer Focus
- Driving and Achieving results
- Teamwork Within
About
the Company
Brand Operations Manager
Gastronomica
Kuwait
The
Role
Our
popular B + T Burger Boutique with its all green and natural approach to all
things ranging from quality organic burger ingredients through to recycling
paper and interior design is seeking a talented Brand Manager to join their
team based in Kuwait. You will be seen as the Brand Custodian for Burger
Boutique, and will therefore ensure brand values, concepts, culture and
philosophies are implemented and maintained throughout all outlets.
Additionally, you will be responsible for
- Ensuring consistency of exceptional dining experience across all Burger Boutique outlets throughout the GCC
- Building, developing and implementing indicatives which maintain and exceed the total dining experience of Burger Boutique and ensure customer return and satisfaction
- Monitoring, maintaining, evaluating and auditing all aspects of the total dining experience ensuring brand standards are adhered to
- Participating and liaising with marketing teams regarding new openings, promotions and marketing plans are in line with brand philosophy
- Developing, executing and measuring all operational and strategic plans regarding the brand
- Formulate brand budgets
- Overseeing and monitoring the execution of the total dining experience across all Burger Boutique outlets
- Assisting with marketing planning, strategy and calendar promotions
- Implementing, monitoring and analysing all marketing activities related to Burger Boutique
- Conducting market and competitor analysis
- Building and conducting brand training
Additionally, you will be responsible for
- Ensuring consistency of exceptional dining experience across all Burger Boutique outlets throughout the GCC
- Building, developing and implementing indicatives which maintain and exceed the total dining experience of Burger Boutique and ensure customer return and satisfaction
- Monitoring, maintaining, evaluating and auditing all aspects of the total dining experience ensuring brand standards are adhered to
- Participating and liaising with marketing teams regarding new openings, promotions and marketing plans are in line with brand philosophy
- Developing, executing and measuring all operational and strategic plans regarding the brand
- Formulate brand budgets
- Overseeing and monitoring the execution of the total dining experience across all Burger Boutique outlets
- Assisting with marketing planning, strategy and calendar promotions
- Implementing, monitoring and analysing all marketing activities related to Burger Boutique
- Conducting market and competitor analysis
- Building and conducting brand training
Requirements
You will
come from a restaurant background where you have previously and successfully
opened new restaurants and have the ability to work across multi brands and
multi unit. Your attention and passion for exceptional customer service
together with your solid understanding of high quality restaurants operations
and your GCC market knowledge will assist you in this dynamic and challenging
role. Preferably you will hold a degree in Hotel Management or an equivalent
and an exposure to high quality branded restaurants
If you are passionate for delivering service excellence and are currently working within a reputable restaurant brand within the GCC, we would like to hear from you.
If you are passionate for delivering service excellence and are currently working within a reputable restaurant brand within the GCC, we would like to hear from you.
About
the Company
Gastronomica
is a leading restaurant operator of original dining concepts. The company is
based in Kuwait with operations currently in Kuwait, KSA, Oman, UAE, Qatar with
Bahrain on the way. The company currently a number of unique popular dining
concepts, which include Slider Station, Cocoa Room, Burger Boutique, Open Flame
Kitchen, Skinny Cloud, Nomad Kitchen and Roadside Diner. All our brands are
created in-house from the ground up. We are the leader of original dining
concepts in the Middle East focusing on high quality food service operations.
Our aim is to build our brand name by carving out a niche which focuses on
high-quality products that are based on a Total Dining Experience principle.
Head of Facultative Reinsurance
Human
Capital House
Bahrain
The
Role
- Manages
the execution of the company’s underwriting policies, procedures and controls
to ensure effective operation in accordance with the underwriting and
production requirements of the short and long-term plans.
- Continuously reviews and where necessary adjusts the department reinsurance operation’s underwriting guidelines and working procedures and ensures the proper integration and coordination of the underwriting, claims, and accounts activities for business under the Reinsurance operation’s control.
- Manages the development and execution of the department annual and long – term business plans and overall operational plans to ensure the achievement of agreed targets.
- Travels, Coordinate and Direct the various Marketing Units to achieve and actively engage in production efforts of the Company and the success of each Unit in its designated area
- Develops and seeks approval for implementing business development and expansion plans within the guidelines established in the company’s strategic plans, to ensure the growth of quality accounts.
- Reviews management information reports, with specific reference to Facultative Underwriting results for the various classes of business underwritten in the Department operation.
- In cooperation with the claims and accounts functions actively works for improving the cash flow and minimize the number of items outstanding in producers’ accounts.
- Makes underwriting decisions and assists the underwriting team on matters referred to ensure the proper acceptance of risks, or otherwise, in accordance with underwriting guidelines and procedures.
- Continuously reviews and monitors the suitability and adequacy of the retrocession protections for the Department, and proposes changes in the protections for the purpose of optimizing the benefits for the company. To also participate in the renewal negotiations as directed by the Management.
- Ensures that the Underwriting Team and staff are directed, controlled, developed, motivated and trained to achieve the high standard of performance required to meet their own and the company’s objectives.
- Assists in the preparation of implementation of budget and activity reports.
- Monitor and advice on the Labuan Branch operation and underwriting requirements and Travel Plans.
- Participates in seminars, conferences and other job related activities to both promote the company’s image as a professional reinsurer and maintain awareness of current issues in the market place.
- Undertake specific duties, as may be required by the company from time to time.
- Continuously reviews and where necessary adjusts the department reinsurance operation’s underwriting guidelines and working procedures and ensures the proper integration and coordination of the underwriting, claims, and accounts activities for business under the Reinsurance operation’s control.
- Manages the development and execution of the department annual and long – term business plans and overall operational plans to ensure the achievement of agreed targets.
- Travels, Coordinate and Direct the various Marketing Units to achieve and actively engage in production efforts of the Company and the success of each Unit in its designated area
- Develops and seeks approval for implementing business development and expansion plans within the guidelines established in the company’s strategic plans, to ensure the growth of quality accounts.
- Reviews management information reports, with specific reference to Facultative Underwriting results for the various classes of business underwritten in the Department operation.
- In cooperation with the claims and accounts functions actively works for improving the cash flow and minimize the number of items outstanding in producers’ accounts.
- Makes underwriting decisions and assists the underwriting team on matters referred to ensure the proper acceptance of risks, or otherwise, in accordance with underwriting guidelines and procedures.
- Continuously reviews and monitors the suitability and adequacy of the retrocession protections for the Department, and proposes changes in the protections for the purpose of optimizing the benefits for the company. To also participate in the renewal negotiations as directed by the Management.
- Ensures that the Underwriting Team and staff are directed, controlled, developed, motivated and trained to achieve the high standard of performance required to meet their own and the company’s objectives.
- Assists in the preparation of implementation of budget and activity reports.
- Monitor and advice on the Labuan Branch operation and underwriting requirements and Travel Plans.
- Participates in seminars, conferences and other job related activities to both promote the company’s image as a professional reinsurer and maintain awareness of current issues in the market place.
- Undertake specific duties, as may be required by the company from time to time.
Requirements
- Min 15
years of experience in Reinsurance Markets and Facultative practices.
- Bachelor's degree in relevant fields. Master's is an added advantage.
- Excellent Communication skills in English both written and verbal.
- Leadership qualities
- Interpersonal Skills
- Bachelor's degree in relevant fields. Master's is an added advantage.
- Excellent Communication skills in English both written and verbal.
- Leadership qualities
- Interpersonal Skills
About
the Company
Human
Capital House was set up in the year 2013 with a vision to be a progressive
talent acquisition partner for organizations within the local and regional
market in the Middle East.
As
international markets get ever demanding, corporations globally are presented
with the challenges of attracting the right talent. Human capital retention and
recruitment remain a critical factor to the success of any company. Strategic
decision to recruit the right talent is a key issue to organization as wrong
candidate selection can potentially be disastrous to their efficiency.
The
critical aspect of choosing the right individual with the apt experience and
knowledge becomes more crucial as he/she would need to share the ambitions of
the employer, while fitting in to the new culture. Human Capital House has both
the experience and expertise to help its clients make the right choice of
selection. From understanding client requirements, through identifying and
assessing the candidates, our systematic approach strives to ensure successful
executive recruitment.
Quality Assurance Analyst
Propel
Consult
Bahrain
The
Role
Company:
Our client is one of the leading insurance companies. Currently they are looking to hire a Quality Assurance Analyst employee for their Bahrain Branch.
Duties & Responsibilities:
• Support Quality Assurance Manager in developing the processes needed for the Quality Assurance methodology to establish, implement and maintain across operations – Claims, Pre-authorization, Customer Service, Network Provider Relation, Billing, Eligibility, Compliance and Case Management;
• Engage and provide inputs for developing robust Quality Assurance methodology based on the business structure and requirements;
• Prepare and document escalation of critical issues to Quality Assurance Manager;
• Conduct on field Process Quality Assurance Reviews in line with the methodology and identify risks that impacts the business;
• Support and conduct reviews based on Internal Control / Operational Audits methodology;
• Responsible for preparation of Process workflow documentation and gap analysis;
• Actively participate in developing robust plans that mitigate internal and external compliance risks, identify improvement opportunities;
• Prepare, analyze and report Management Information data for consumption of senior management teams;
• Coordinate with internal stakeholders to achieve overall objective of the work;
• Support in significant improvement projects;
• Reviews the accuracy of case processing activities ( Claim Processing, Claim Payment, Approval Checking, Financial accuracy, , claim accuracy, Premium Collocation) , and data entry to ensure compliance and consistency with administrative procedures and guidelines;
• Support in developing various Key Performance Indicator and Metrics in the overall improvement of the process and engage in governance of the same;
• Recommend training requirement to manage and control error in each department ;
• Coordinate with line manager of each department and support them to decrease risk in each function in the department ;
• Develop weekly and monthly reports to management;
• Support manager in all ad-hoc activities including report writing, case investigations, MI data, Presentation, reporting etc;
Our client is one of the leading insurance companies. Currently they are looking to hire a Quality Assurance Analyst employee for their Bahrain Branch.
Duties & Responsibilities:
• Support Quality Assurance Manager in developing the processes needed for the Quality Assurance methodology to establish, implement and maintain across operations – Claims, Pre-authorization, Customer Service, Network Provider Relation, Billing, Eligibility, Compliance and Case Management;
• Engage and provide inputs for developing robust Quality Assurance methodology based on the business structure and requirements;
• Prepare and document escalation of critical issues to Quality Assurance Manager;
• Conduct on field Process Quality Assurance Reviews in line with the methodology and identify risks that impacts the business;
• Support and conduct reviews based on Internal Control / Operational Audits methodology;
• Responsible for preparation of Process workflow documentation and gap analysis;
• Actively participate in developing robust plans that mitigate internal and external compliance risks, identify improvement opportunities;
• Prepare, analyze and report Management Information data for consumption of senior management teams;
• Coordinate with internal stakeholders to achieve overall objective of the work;
• Support in significant improvement projects;
• Reviews the accuracy of case processing activities ( Claim Processing, Claim Payment, Approval Checking, Financial accuracy, , claim accuracy, Premium Collocation) , and data entry to ensure compliance and consistency with administrative procedures and guidelines;
• Support in developing various Key Performance Indicator and Metrics in the overall improvement of the process and engage in governance of the same;
• Recommend training requirement to manage and control error in each department ;
• Coordinate with line manager of each department and support them to decrease risk in each function in the department ;
• Develop weekly and monthly reports to management;
• Support manager in all ad-hoc activities including report writing, case investigations, MI data, Presentation, reporting etc;
Requirements
Qualifications
& Experiences:
• Bachelor’s Degree & Quality Audit;
• Good Knowledge of Insurance / TPA / and Reinsurance Company / claim / premium / medical insurance – Preferred not mandatory;
• Attention to detail and the determination on quality standards are essential;
• Ability to communicate effectively with key stakeholders at all levels within an organization;
• Experience in carrying out Quality Assurance Reviews / Internal Control Reviews / Operational Audit;
• Experience and knowledge of Management Information reporting and Presentation skills;
• Exceptional analytical skills and attention to detail together with strong ability to organize work and focus on delivering results.
• Project management & Excellent organizational skills.
• Audits work using analysis and interpretation and audits moderately complex work/products/processes.
• Pro-active, own initiative and accountability.
• Ability to deal with numerous tasks simultaneously.
• Demonstrated ability to build effective partnerships, and drive process implementation across organizational lines.
• Creative reporting skills
• Experience working in health insurance or third party administrative industry in a related role.
• Strong influencing skills and ability to work in a complex highly matrix environment, including balancing priorities of multiple organizations to deliver end results.
• Aware of Software Quality Management System (QMS).
• Bachelor’s Degree & Quality Audit;
• Good Knowledge of Insurance / TPA / and Reinsurance Company / claim / premium / medical insurance – Preferred not mandatory;
• Attention to detail and the determination on quality standards are essential;
• Ability to communicate effectively with key stakeholders at all levels within an organization;
• Experience in carrying out Quality Assurance Reviews / Internal Control Reviews / Operational Audit;
• Experience and knowledge of Management Information reporting and Presentation skills;
• Exceptional analytical skills and attention to detail together with strong ability to organize work and focus on delivering results.
• Project management & Excellent organizational skills.
• Audits work using analysis and interpretation and audits moderately complex work/products/processes.
• Pro-active, own initiative and accountability.
• Ability to deal with numerous tasks simultaneously.
• Demonstrated ability to build effective partnerships, and drive process implementation across organizational lines.
• Creative reporting skills
• Experience working in health insurance or third party administrative industry in a related role.
• Strong influencing skills and ability to work in a complex highly matrix environment, including balancing priorities of multiple organizations to deliver end results.
• Aware of Software Quality Management System (QMS).
About
the Company
Propel
Consult delivers a service in step with the needs of both our client companies
and candidates. Our ability to add value to all levels of recruitment stems
from our wholehearted belief in providing a professional service to both
parties. We have built relationships with many leading indigenous and
mulitnational organisations throughout the Middle East and internationally in
countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and
many more. Concentrating our resources has created 5 distinct specialist
divisions:
Banking
& Finance
Human
Resources
Oil &
Gas
Construction
Architecture
& Engineering
Project Controls Manager
Propel
Consult
Bahrain
The
Role
- Manage
and administer the job cost accounting system
- Publish monthly cost report and maintain reconciliation
- Review monthly Board Resolution for relevance to projects or contracts to include in report period
- Review all projects for impacts and adjust forecasts accordingly
- Reconcile all contracts through contract closure for contingency utilization and revise forecasts as needed
- Perform annual reconciliation of Professional Service contract billings to approved Annual Work Plan, Commit Variances and update commitments with new Annual Work Program Values
- Provide monthly updates to Federal Trade Administration/ Project management monthly project reports
- Provide auditable coding distributions for all construction invoices from contractors
- Perform project reviews of capital projects, update all forecasts and schedules if needed prior to reviews including updated project review forms
- Work with Project Managers to define scope/ budget/schedules and justifications
- Facilitate correct presentation of projects in Financial Plan particularly if scope funding provided in whole or part by others
- Coordinate with Grants management to be sure all revenue sources are also correctly reflected in the Financial Plan
- Support cash management system activities – reconciliation of Capital Project actual expenditures and coordination of cash rollovers required from prior periods
- Review board agenda reports and provide comment or concurrence
- Perform other duties as assigned
- Publish monthly cost report and maintain reconciliation
- Review monthly Board Resolution for relevance to projects or contracts to include in report period
- Review all projects for impacts and adjust forecasts accordingly
- Reconcile all contracts through contract closure for contingency utilization and revise forecasts as needed
- Perform annual reconciliation of Professional Service contract billings to approved Annual Work Plan, Commit Variances and update commitments with new Annual Work Program Values
- Provide monthly updates to Federal Trade Administration/ Project management monthly project reports
- Provide auditable coding distributions for all construction invoices from contractors
- Perform project reviews of capital projects, update all forecasts and schedules if needed prior to reviews including updated project review forms
- Work with Project Managers to define scope/ budget/schedules and justifications
- Facilitate correct presentation of projects in Financial Plan particularly if scope funding provided in whole or part by others
- Coordinate with Grants management to be sure all revenue sources are also correctly reflected in the Financial Plan
- Support cash management system activities – reconciliation of Capital Project actual expenditures and coordination of cash rollovers required from prior periods
- Review board agenda reports and provide comment or concurrence
- Perform other duties as assigned
Requirements
-
Candidate must be holding Civil Engineer degree.
- Must have 18- 20 years of experience.
- Must have building projects experience.
- Must have Planning scheduling background.
- Candidate must be Western educated
- Must have 18- 20 years of experience.
- Must have building projects experience.
- Must have Planning scheduling background.
- Candidate must be Western educated
About
the Company
Propel
Consult delivers a service in step with the needs of both our client companies
and candidates. Our ability to add value to all levels of recruitment stems
from our wholehearted belief in providing a professional service to both
parties. We have built relationships with many leading indigenous and
mulitnational organisations throughout the Middle East and internationally in
countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and
many more. Concentrating our resources has created 5 distinct specialist
divisions:
Banking
& Finance
Human
Resources
Oil &
Gas
Construction
Architecture
& Engineering
Customer Service Manager - Bahraini National
Human
Capital House
Bahrain
The
Role
Principal
responsibilities
• Manage the Customer Services Quality Assurance Team to achieve excellent service and optimum efficiency.
• Handle merchant and customer enquiries, requests, complaints or suggestions, media enquiries via correspondences, emails, letters, in a professional and effective manner.
• Contribute to the development or launch of new product and marketing campaigns.
• Contribute to systems and processes projects that seek to enhance efficiency.
• Develop and maintain effective working relations both internally and externally with business partners, vendors, strategic merchants.
• Maintain call monitoring policy and procedure, develop tracking tools and conduct quality assurance activities to ensure service pledges are met.
• Develop customer awareness, deliver up to date information to meet customers’ need and to comply with operational requirement.
• Keep track of customer satisfaction, compile statistics and prepare management reports.
• Analyse customer enquiries and feedback, draw implications on business and service improvement and recommend actions, service delivery and processes.
• Resolve irregularities, operational issues and ensure regulatory, compliance to Bank standards and audit directives are met.
• Manage the Customer Services Quality Assurance Team to achieve excellent service and optimum efficiency.
• Handle merchant and customer enquiries, requests, complaints or suggestions, media enquiries via correspondences, emails, letters, in a professional and effective manner.
• Contribute to the development or launch of new product and marketing campaigns.
• Contribute to systems and processes projects that seek to enhance efficiency.
• Develop and maintain effective working relations both internally and externally with business partners, vendors, strategic merchants.
• Maintain call monitoring policy and procedure, develop tracking tools and conduct quality assurance activities to ensure service pledges are met.
• Develop customer awareness, deliver up to date information to meet customers’ need and to comply with operational requirement.
• Keep track of customer satisfaction, compile statistics and prepare management reports.
• Analyse customer enquiries and feedback, draw implications on business and service improvement and recommend actions, service delivery and processes.
• Resolve irregularities, operational issues and ensure regulatory, compliance to Bank standards and audit directives are met.
Requirements
Requirement
• Minimum 5 – 8 years of experience in the banking industry handling a similar role.
• Bachelor’s Degree in relevant fields. Master’s is an advantage.
• Experience in handling and resolving customer complaints.
• Good spoken and written English and Arabic.
• A good team player with excellent interpersonal, presentation and influencing skills.
• Strong business acumen and analytical mindset with good problem solving and decision-making.
• An ability to work independently and under pressure in a dynamic and challenging work environment.
• Proficiency in using Excel, Word and Access, PowerPoint.
• Minimum 5 – 8 years of experience in the banking industry handling a similar role.
• Bachelor’s Degree in relevant fields. Master’s is an advantage.
• Experience in handling and resolving customer complaints.
• Good spoken and written English and Arabic.
• A good team player with excellent interpersonal, presentation and influencing skills.
• Strong business acumen and analytical mindset with good problem solving and decision-making.
• An ability to work independently and under pressure in a dynamic and challenging work environment.
• Proficiency in using Excel, Word and Access, PowerPoint.
About
the Company
Human
Capital House was set up in the year 2013 with a vision to be a progressive
talent acquisition partner for organizations within the local and regional
market in the Middle East.
As
international markets get ever demanding, corporations globally are presented
with the challenges of attracting the right talent. Human capital retention and
recruitment remain a critical factor to the success of any company. Strategic
decision to recruit the right talent is a key issue to organization as wrong
candidate selection can potentially be disastrous to their efficiency.
The
critical aspect of choosing the right individual with the apt experience and
knowledge becomes more crucial as he/she would need to share the ambitions of
the employer, while fitting in to the new culture. Human Capital House has both
the experience and expertise to help its clients make the right choice of
selection. From understanding client requirements, through identifying and
assessing the candidates, our systematic approach strives to ensure successful
executive recruitment.