Learning &
Development Coordinator
Qatar National Bank (QNB)
Qatar
QNB Group, the biggest bank in Qatar, and a
leading financial institution in the Middle East and Africa, is looking to hire
a Learning & Development Coordinator, to meet the requirements of the
expansion of its office in QNB - Qatar//Doha.
QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 27,300 operating from over 1200 locations.
The incumbent will be primarily responsible for providing effective administrative assistance and services in all assigned duties which would include effective and professional running of training programs and the training center.
Role Description:
• Coordinate activities of instructors engaged in training employees.
• Assign instructors to conduct training and schedules classes, based on availability of classrooms, equipment, and instructors.
• Prepare nominations plans for in-house and local courses.
• Visit the concerned branch/department for training follow-up/OJTs follow-up.
• Provide inputs to the Head of Training Services on training needs analyses.
• Support the Head of Training Academy, Head of L&D and Head of COE in HR related special projects.
• Assist in the finalization of the training calendar.
• Maintain, generate and keep training material for trainer/ participants ready for all programs and events organized at / by training center.
• Maintain training material master files and training tools (such as training games).
• Assist the training team in organizing events, seminars, social events and community activities outside the training center as and when directed
• Prepare basic documents such as but not restricted to attendance sheets, name plates, certificates etc. for efficient conducting of the training programs.
• Maintain the training center library consisting of video/ audio tapes, books and other materials and update the records for lending and returns. Maintain all other administration related material and follow up on library purchases, inventory control.
• Obtain feedback from participants and communicate the information to the management for necessary action.
QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 27,300 operating from over 1200 locations.
The incumbent will be primarily responsible for providing effective administrative assistance and services in all assigned duties which would include effective and professional running of training programs and the training center.
Role Description:
• Coordinate activities of instructors engaged in training employees.
• Assign instructors to conduct training and schedules classes, based on availability of classrooms, equipment, and instructors.
• Prepare nominations plans for in-house and local courses.
• Visit the concerned branch/department for training follow-up/OJTs follow-up.
• Provide inputs to the Head of Training Services on training needs analyses.
• Support the Head of Training Academy, Head of L&D and Head of COE in HR related special projects.
• Assist in the finalization of the training calendar.
• Maintain, generate and keep training material for trainer/ participants ready for all programs and events organized at / by training center.
• Maintain training material master files and training tools (such as training games).
• Assist the training team in organizing events, seminars, social events and community activities outside the training center as and when directed
• Prepare basic documents such as but not restricted to attendance sheets, name plates, certificates etc. for efficient conducting of the training programs.
• Maintain the training center library consisting of video/ audio tapes, books and other materials and update the records for lending and returns. Maintain all other administration related material and follow up on library purchases, inventory control.
• Obtain feedback from participants and communicate the information to the management for necessary action.
The successful candidate will be a University
graduate with a degree in Human Resources, Business or a related discipline.
Good oral and written communication skills in English and Arabic are essential.
Good oral and written communication skills in English and Arabic are essential.
Qatar National Bank (QNB), established in 1964
as the country’s first Qatari-owned commercial bank, has an ownership structure
split between the Qatar Investment Authority (50%) and the private sector
(50%).
QNB Group, a leading
financial institution in the Middle East and Africa With a Net Profit of US$
787 million in 2016, up by 7% compared to 2015, QNB has witnessed rapid
international expansion over the past few years.
QNB Group is present,
through its subsidiaries and associate companies, in more than 30 countries and
3 continents providing a comprehensive range of products and services. The
total number of staff is more than 27,300 operating from over 1200 locations.
Apply Now
Customer Service
Officer
Qatar National Bank (QNB)
Riyadh, Saudi Arabia
QNB Group, the biggest
bank in Qatar, and a leading financial institution in the Middle East and
Africa, is looking to hire a Customer Service Officer ( Ladies branch), to meet
the requirements of the expansion of its office in QNB - Saudi Arabia//Riyadh.
QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 27,300 operating from over 1200 locations.
Role Summary:
The role of the Customer Service Officer is primarily to be the first point of contact for any in branch for QNB’s clients. You will provide assistance with all day to day client enquiries and provide the appropriate solution. Working as part of the Branch team towards the overall sales target you will promote and market QNB’s products in a compliant manner.
Role Description:
Your core responsibility is to provide excellent, efficient and compliant customer service. You will take the time to understand the individual clients situation providing you with enough information to make informed recommendations with regard to QNB’s products and services. Processing applications for various products and services you will quality check and assist clients wherever possible. Whist providing excellent sales through service, will maintain the highest level of compliance in your day to day practise, recording where appropriate for internal and external audit purposes.
QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 27,300 operating from over 1200 locations.
Role Summary:
The role of the Customer Service Officer is primarily to be the first point of contact for any in branch for QNB’s clients. You will provide assistance with all day to day client enquiries and provide the appropriate solution. Working as part of the Branch team towards the overall sales target you will promote and market QNB’s products in a compliant manner.
Role Description:
Your core responsibility is to provide excellent, efficient and compliant customer service. You will take the time to understand the individual clients situation providing you with enough information to make informed recommendations with regard to QNB’s products and services. Processing applications for various products and services you will quality check and assist clients wherever possible. Whist providing excellent sales through service, will maintain the highest level of compliance in your day to day practise, recording where appropriate for internal and external audit purposes.
Relevant Diploma / Bachelors Degree preferred. 2
+ years of experience of branch customer service in a major banking institution
is advantageous.
Qatar National Bank (QNB), established in 1964
as the country’s first Qatari-owned commercial bank, has an ownership structure
split between the Qatar Investment Authority (50%) and the private sector
(50%).
QNB Group, a leading
financial institution in the Middle East and Africa With a Net Profit of US$
787 million in 2016, up by 7% compared to 2015, QNB has witnessed rapid
international expansion over the past few years.
QNB Group is present,
through its subsidiaries and associate companies, in more than 30 countries and
3 continents providing a comprehensive range of products and services. The
total number of staff is more than 27,300 operating from over 1200 locations.
Apply Now
Relationship
Manager- Asset Management
Qatar National Bank (QNB)
Riyadh, Saudi Arabia
QNB Group, the biggest bank in Qatar, and a
leading financial institution in the Middle East and Africa, is looking to hire
a Relationship Manager- Asset Management, to meet the requirements of the
expansion of its office in QNB - Saudi Arabia//Riyadh.
QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 27,300 operating from over 1200 locations.
Role Summary:
• You will be a member of the relationship management/ sales team which is responsible for implementing the Sales element of Asset Management (AM) global investment product/service distribution strategy in the Country. You will therefore have individual responsibility for the achievement of that part of the set budget targets which is allocated.
• You need to successfully deliver and will be contingent on effective Sales and a focus on the optimization of all available distribution channels. As such, there is a requirement to work jointly, in close co-ordination with functional business heads and Group staff based overseas.
• You will as well engage closely with other staff members, from within the Group, in order to ensure the identification, origination and development of new client relationships both within the country and passing leads for opportunities outside the country- and to broaden and deepen those which are already in existence.
Furthermore, you will ensure adherence to established policies, procedures, standards of conduct and regulatory obligations.
Role Description:
• Contributes to the formulation of the Countries client origination, sales and business development strategy, based on the established KPIs.
• Actively participates in the execution of Asset & Wealth Management strategy.
• Ensures the achievement of pre-determined revenue and profitability objectives (KPIs) in this context.
• Helps to identify (and take advantage of) all possible Asset Management product/service delivery channels.
• Ensures the highest personal standards of contact and the adherence to ‘best market practice’ in all aspects of the International Sales function’s activities.
• Co-ordinates closely with Group Asset Management staff, in order to ensure the effective identification and sales of a broad range of financial products and services.
• Actively seeks new and maintains a local existing client base.
• Contributes to the enhancement of intra-group relationships, especially with overseas branches, overseas subsidiaries/affiliates and Retail (QNB 1st), but also with International, Corporate, Treasury and supporting functions.
• Actively proposes ideas for new products and services, based on discussions with clients.
• Actively supports cross-selling activity with the aim of enhancing the Group’s overall relationships with clients by means of the co-ordination of activity with other divisions/ departments.
• Contributes to the supply of timely and accurate information to external and internal auditors, Group Compliance and Group Risk, whenever required
• Ensures regulatory compliance at all times.
• Acts within the limits of the powers delegated to the incumbent.
• Works to enhance service quality and meet assigned financial and non-financial targets.
• Supports the collation of periodic MIS reports/information, for review by management.
• Helps to implement any remedial measures which may be recommended by Group Internal Audit, Group Risk, Group Legal, external auditors, regulatory authorities and/or Group Compliance re: any potential control weaknesses or compliance issues which may become apparent in connection with the International Institutional Sales function.
• Works with colleagues to ensure the timely execution and maintenance of all associated documentation.
• Actively contributes to discussions with the Product Development Manager in terms of the development of products which meet the requirements of targeted clients.
• Gathers information on competitors’ offerings and market intelligence
QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 27,300 operating from over 1200 locations.
Role Summary:
• You will be a member of the relationship management/ sales team which is responsible for implementing the Sales element of Asset Management (AM) global investment product/service distribution strategy in the Country. You will therefore have individual responsibility for the achievement of that part of the set budget targets which is allocated.
• You need to successfully deliver and will be contingent on effective Sales and a focus on the optimization of all available distribution channels. As such, there is a requirement to work jointly, in close co-ordination with functional business heads and Group staff based overseas.
• You will as well engage closely with other staff members, from within the Group, in order to ensure the identification, origination and development of new client relationships both within the country and passing leads for opportunities outside the country- and to broaden and deepen those which are already in existence.
Furthermore, you will ensure adherence to established policies, procedures, standards of conduct and regulatory obligations.
Role Description:
• Contributes to the formulation of the Countries client origination, sales and business development strategy, based on the established KPIs.
• Actively participates in the execution of Asset & Wealth Management strategy.
• Ensures the achievement of pre-determined revenue and profitability objectives (KPIs) in this context.
• Helps to identify (and take advantage of) all possible Asset Management product/service delivery channels.
• Ensures the highest personal standards of contact and the adherence to ‘best market practice’ in all aspects of the International Sales function’s activities.
• Co-ordinates closely with Group Asset Management staff, in order to ensure the effective identification and sales of a broad range of financial products and services.
• Actively seeks new and maintains a local existing client base.
• Contributes to the enhancement of intra-group relationships, especially with overseas branches, overseas subsidiaries/affiliates and Retail (QNB 1st), but also with International, Corporate, Treasury and supporting functions.
• Actively proposes ideas for new products and services, based on discussions with clients.
• Actively supports cross-selling activity with the aim of enhancing the Group’s overall relationships with clients by means of the co-ordination of activity with other divisions/ departments.
• Contributes to the supply of timely and accurate information to external and internal auditors, Group Compliance and Group Risk, whenever required
• Ensures regulatory compliance at all times.
• Acts within the limits of the powers delegated to the incumbent.
• Works to enhance service quality and meet assigned financial and non-financial targets.
• Supports the collation of periodic MIS reports/information, for review by management.
• Helps to implement any remedial measures which may be recommended by Group Internal Audit, Group Risk, Group Legal, external auditors, regulatory authorities and/or Group Compliance re: any potential control weaknesses or compliance issues which may become apparent in connection with the International Institutional Sales function.
• Works with colleagues to ensure the timely execution and maintenance of all associated documentation.
• Actively contributes to discussions with the Product Development Manager in terms of the development of products which meet the requirements of targeted clients.
• Gathers information on competitors’ offerings and market intelligence
• University graduate (Bachelors), preferably in
Finance.
• Relevant relationship management experience built on sound credit background, typically with 5-7 years additional relevant banking experience.
• Well-informed of the Islamic banking relationship structure, industry practices and regulations.
• Certificate in Investment Management (CISI) certification (or equivalent) is a requirement.
• CFA and/or MBA is an advantage.
In addition to the following skill set:
• Good knowledge of the banking and commercial environment of the country.
• Ability to solve problems and adopt a hands-on role to meet financial targets.
• Computer literate able to compose own correspondences/ reports using bank standard applications.
• Good oral and written communication skills both in local and English language
• First-class sales (influencing) skills.
• Good knowledge of the Investment Banking business.
• Understanding of the laws, regulations and practices pertaining to Investment Banking products and services.
• Knowledge and understanding of risk management concepts and techniques
• Relevant relationship management experience built on sound credit background, typically with 5-7 years additional relevant banking experience.
• Well-informed of the Islamic banking relationship structure, industry practices and regulations.
• Certificate in Investment Management (CISI) certification (or equivalent) is a requirement.
• CFA and/or MBA is an advantage.
In addition to the following skill set:
• Good knowledge of the banking and commercial environment of the country.
• Ability to solve problems and adopt a hands-on role to meet financial targets.
• Computer literate able to compose own correspondences/ reports using bank standard applications.
• Good oral and written communication skills both in local and English language
• First-class sales (influencing) skills.
• Good knowledge of the Investment Banking business.
• Understanding of the laws, regulations and practices pertaining to Investment Banking products and services.
• Knowledge and understanding of risk management concepts and techniques
Qatar National Bank (QNB), established in 1964
as the country’s first Qatari-owned commercial bank, has an ownership structure
split between the Qatar Investment Authority (50%) and the private sector
(50%).
QNB Group, a leading
financial institution in the Middle East and Africa With a Net Profit of US$
787 million in 2016, up by 7% compared to 2015, QNB has witnessed rapid
international expansion over the past few years.
QNB Group is present,
through its subsidiaries and associate companies, in more than 30 countries and
3 continents providing a comprehensive range of products and services. The
total number of staff is more than 27,300 operating from over 1200 locations.
Apply Now