Airport Services
Agent
Qatar Airways
Muscat, Oman
Airport Services Agent - Qatar Airways - Muscat
In this role you will deliver excellent service at the airport, helping create a stress free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
Accountabilty:
• Delivering the highest level of Customer Service at all customer touch points
• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
• Supervising service partners’ activities for the smooth acceptance of passengers.
• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.
• Checking entry requirements (visas, residence permits) are met
• Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
• Handling of company mail
• Performing pre- and post-flight administration duties
• Handling baggage claims
• Ensuring compliance with QR Safety and Security requirements.
• On Time Performance
In this role you will deliver excellent service at the airport, helping create a stress free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
Accountabilty:
• Delivering the highest level of Customer Service at all customer touch points
• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
• Supervising service partners’ activities for the smooth acceptance of passengers.
• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.
• Checking entry requirements (visas, residence permits) are met
• Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
• Handling of company mail
• Performing pre- and post-flight administration duties
• Handling baggage claims
• Ensuring compliance with QR Safety and Security requirements.
• On Time Performance
You will have a minimum High School education or
equivalent. To be successful in this role you will require a minimum of 1 or
more years’ proven experience in an Airline or GHA as Passenger Handling and
/or Ground Operations staff, with a good knowledge of the Airport working
environment. You will be an energetic, enthusiastic, stress resistant person
with a positive can-do attitude, a strong team player, have a flexible
approach, have strong decision making skills and possess solid commercial
awareness. You will have excellent attention to detail and be able to work
quickly and accurately under pressure. Ability to adapt to an ever-changing
environment is essential. You must be proficient in Microsoft Office. Amadeus
Reservations and Althea would be desirable.
Must be willing to work shifts including weekends and night shifts.
Fluency in English and Arabic (Oral and written) is essential for this role. Knowledge of Amadeus Reservations & DCS will be an added advantage.
Must be willing to work shifts including weekends and night shifts.
Fluency in English and Arabic (Oral and written) is essential for this role. Knowledge of Amadeus Reservations & DCS will be an added advantage.
Welcome to a world of growing opportunities.
Qatar Airways is the
national carrier of the State of Qatar. Our global network now sees us flying
to over 100 destinations worldwide and operating some of the youngest fleets in
the sky. We are home to over 150 nationalities.
Our mission is to deliver
Excellence in Everything We Do. For us, that means we focus on the customers
who fly with us. We understand that our customers choose to fly with us because
we care for them. We know that every time we fly, we carry the hopes and dreams
of our customers. Similarly we consider the hopes and dreams of our people. Our
success is due to our leadership and the employment of high quality people who
will enjoy living and working in Doha, Qatar.
Qatar is a rising
economic powerhouse and is fast establishing itself as one of the world’s
newest and most vibrant hubs. Qatar prides itself on its technological advances
as well as its educational and research facilities. It is rapidly becoming home
to more expatriates and international businesses, as well as world-renowned
5-star hotels, spas and resorts. The city boasts the best in shopping, sports
activities and has been host to many high profile international events.
As the Airline of the
Year 2011 and the only 5-star airline in the Middle East, the opportunities for
career diversity, professional development opportunities to further your
careers within the organisation are almost limitless. We truly believe that
life is a journey, not a destination; therefore we help our people to realise
all that they can be.
Join one of the fastest
growing airlines with an ever-expanding global network.
If you wish to find out
more about the Qatar Airways Group of companies and what we have to offer, then
please visit our website.
Apply Now
Marketing Manager
Qatar Airways
Qatar
Marketing Manager - Qatar
Airways - Doha
As Manager Marketing, you will support the Senior Manager, Commercial Operations – Qatar, functionally reporting to the regional marketing manager. You will be responsible for developing a well-defined marketing and communications’ plan in a manner that supports the business growth and enhances brand equity and awareness. You will promote and coordinate marketing activities between Head Office and the station in order to deliver a consistent targeted marketing programme as well as the setting of the station’s passenger revenue and marketing budget and the elaboration of the station’s business and marketing plan in coordination with the station’s management.
Accountabilities include:
• Implement Marketing Communications projects independently including branding and advertising, public relations trade shows and events, production of marketing collateral, social media and e-commerce activities, competitor analysis to support the brand development
• Tactical promotional and awareness campaigns
• Assist in proof reading, Arabic translation and creative requests in coordination between station, procurement and HO Marketing teams
• Research familiarization trip opportunities, initiating business relations with hosts, coordinating approvals and developing the trip programme of each segment
• Develop QR marketing products (giveaways, POSM, etc) that can be appropriately used in targeted marketing campaigns and ensure their timely delivery and efficient distribution.
• In charge of execution of local events
• Identity new systems and avenues to facilitate and promote the business
As Manager Marketing, you will support the Senior Manager, Commercial Operations – Qatar, functionally reporting to the regional marketing manager. You will be responsible for developing a well-defined marketing and communications’ plan in a manner that supports the business growth and enhances brand equity and awareness. You will promote and coordinate marketing activities between Head Office and the station in order to deliver a consistent targeted marketing programme as well as the setting of the station’s passenger revenue and marketing budget and the elaboration of the station’s business and marketing plan in coordination with the station’s management.
Accountabilities include:
• Implement Marketing Communications projects independently including branding and advertising, public relations trade shows and events, production of marketing collateral, social media and e-commerce activities, competitor analysis to support the brand development
• Tactical promotional and awareness campaigns
• Assist in proof reading, Arabic translation and creative requests in coordination between station, procurement and HO Marketing teams
• Research familiarization trip opportunities, initiating business relations with hosts, coordinating approvals and developing the trip programme of each segment
• Develop QR marketing products (giveaways, POSM, etc) that can be appropriately used in targeted marketing campaigns and ensure their timely delivery and efficient distribution.
• In charge of execution of local events
• Identity new systems and avenues to facilitate and promote the business
To be effective in this role, you will need a
Bachelor’s degree and a minimum 7 years of job-related experience within the
Airline or Travel industry and have worked in a multinational company coordinating
requirements from regional offices and HO. Strong project management skills are
essential as is your understanding of broad marketing concepts and ability to
use different market techniques. You will need GCC market and product knowledge
to excel in this role and have an eye for details.
You will need to be fluent (written and spoken) in English and Arabic to perform this role and be able to delegate work, set clear direction and manage workflow in your team.
You will need to be fluent (written and spoken) in English and Arabic to perform this role and be able to delegate work, set clear direction and manage workflow in your team.
Welcome to a world of growing opportunities.
Qatar Airways is the
national carrier of the State of Qatar. Our global network now sees us flying
to over 100 destinations worldwide and operating some of the youngest fleets in
the sky. We are home to over 150 nationalities.
Our mission is to deliver
Excellence in Everything We Do. For us, that means we focus on the customers
who fly with us. We understand that our customers choose to fly with us because
we care for them. We know that every time we fly, we carry the hopes and dreams
of our customers. Similarly we consider the hopes and dreams of our people. Our
success is due to our leadership and the employment of high quality people who
will enjoy living and working in Doha, Qatar.
Qatar is a rising
economic powerhouse and is fast establishing itself as one of the world’s
newest and most vibrant hubs. Qatar prides itself on its technological advances
as well as its educational and research facilities. It is rapidly becoming home
to more expatriates and international businesses, as well as world-renowned
5-star hotels, spas and resorts. The city boasts the best in shopping, sports
activities and has been host to many high profile international events.
As the Airline of the
Year 2011 and the only 5-star airline in the Middle East, the opportunities for
career diversity, professional development opportunities to further your
careers within the organisation are almost limitless. We truly believe that
life is a journey, not a destination; therefore we help our people to realise
all that they can be.
Join one of the fastest
growing airlines with an ever-expanding global network.
If you wish to find out
more about the Qatar Airways Group of companies and what we have to offer, then
please visit our website.
Apply Now
Senior Ticketing
Agent
Qatar Airways
Qatar
Senior Ticketing Agent - Qatar Airways - Doha
The Senior Ticketing Agent role is a requirement within the Doha Sales team based in Doha, Qatar.
In this role your core responsibilities include creating reservations, quoting fares and issuing of tickets. You will serve customers professionally through telephone or in person to achieve customer satisfaction and generate revenue. In addition, you will liaise with all airline personnel to ensure maximum support to passengers and immediate attention to queries relating to clearance and dispute of ADM’s, special handling requests and other issues.
The Senior Ticketing Agent role is a requirement within the Doha Sales team based in Doha, Qatar.
In this role your core responsibilities include creating reservations, quoting fares and issuing of tickets. You will serve customers professionally through telephone or in person to achieve customer satisfaction and generate revenue. In addition, you will liaise with all airline personnel to ensure maximum support to passengers and immediate attention to queries relating to clearance and dispute of ADM’s, special handling requests and other issues.
You will have a relevant Tertiary, Trade or
Vocational qualification with at least 3 years having worked in a Customer
service role in an Airline, Travel, Hospitality or Hotel. Experience working in
the Gulf market and the ability to communicate in written and spoken English
and Arabic language is an advantage. You will have good computer and
mathematical skills, fair knowledge of world Geography and relationship
building ability.
You must also have knowledge of IATA BSP ticketing and have attended Airline Basic Tariff course/s.
You must also have knowledge of IATA BSP ticketing and have attended Airline Basic Tariff course/s.
Welcome to a world of growing opportunities.
Qatar Airways is the
national carrier of the State of Qatar. Our global network now sees us flying
to over 100 destinations worldwide and operating some of the youngest fleets in
the sky. We are home to over 150 nationalities.
Our mission is to deliver
Excellence in Everything We Do. For us, that means we focus on the customers
who fly with us. We understand that our customers choose to fly with us because
we care for them. We know that every time we fly, we carry the hopes and dreams
of our customers. Similarly we consider the hopes and dreams of our people. Our
success is due to our leadership and the employment of high quality people who
will enjoy living and working in Doha, Qatar.
Qatar is a rising
economic powerhouse and is fast establishing itself as one of the world’s
newest and most vibrant hubs. Qatar prides itself on its technological advances
as well as its educational and research facilities. It is rapidly becoming home
to more expatriates and international businesses, as well as world-renowned
5-star hotels, spas and resorts. The city boasts the best in shopping, sports
activities and has been host to many high profile international events.
As the Airline of the
Year 2011 and the only 5-star airline in the Middle East, the opportunities for
career diversity, professional development opportunities to further your
careers within the organisation are almost limitless. We truly believe that life
is a journey, not a destination; therefore we help our people to realise all
that they can be.
Join one of the fastest
growing airlines with an ever-expanding global network.
If you wish to find out
more about the Qatar Airways Group of companies and what we have to offer, then
please visit our website.
Apply Now