Customer Service
Supervisor - Ecommerce
Gulf Marketing Group (GMG Group)
Dubai, UAE• LEAD
by example, inspire team members and use initiative amongst the team to offer
outstanding services to customers at all time.
• MOTIVATES team to achieve workload targets and ensures the team is meeting
and exceeding these targets from quality and quantity perspective.
• ENCOURAGE the team to take ownership in resolving customers’ issues and to
identify ways to personalize the experience of every customer, whenever possible.
• REPORTING to Customer Care Manager you will act as the first line of
escalation for any customer query or complaint from the customer care team.
• RESPONSIBLE to make sure that the End of Day summary reports are completed to
ensure visibility of team performance, customer behavior, feedback patterns and
proactively identify and act on issues as they arise.
• AUTHORIZE refunds and compensation claims from customers and to report them
accurately to Customer Care Manager & Finance team
• ENSURE internal and external service level with customers is achieved.
• WORK alongside Customer Care Manager to identify training needs for team of
consultants.
• RESPONSIBLE for ensuring that all the in-house processes and procedures are
accurately adhered to at all times.
• MONITOR telephony systems to oversee and ensure team productivity.
• PROVIDE support, mentorship and coaching to Customer Care Advisors.
• RESPONSIBLE for reviewing team on a regular basis; providing feedback,
identifying areas of development and improvement and setting objectives.
• PRO-ACTIVE and able to show initiative and ideas to constantly improve the
service provided to our customers.
• OVERSEE team’s attendance, conduct and daily performance - proactively
addressing concerns in a timely and appropriate manor.
• PLAN and organize team monthly rotas.
• ANY OTHER duties as reasonably requested.
.
Must have UAE experience preferably in a retail
E commerce environment and below:
- The ability to handle customers efficiently
- Possess excellent communication skills
- Negotiation Skills
- Having high degree of self-motivation and ambition
- Capability to grow in a competitive environment
- The ability to handle customers efficiently
- Possess excellent communication skills
- Negotiation Skills
- Having high degree of self-motivation and ambition
- Capability to grow in a competitive environment
Established in 1978, by the Baker family who
still own and manage the company today, Gulf Marketing Group is one of the
Middle East’s leading, family owned companies. Gulf Marketing Group operates
regionally, across the GCC and boasts a diverse portfolio of brands, retail
outlets and services. Gulf Marketing Group subsidiaries operate in key sectors
such as retail and distribution of sporting goods and lifestyle brands, health
and fitness, food and food processing, integrated 3PL logistics, real estate,
healthcare and pharmacies, education and technology. Since 1978, Gulf Marketing
Group has introduced more than 90 international brands into the Middle East, as
well as building the reputation of our homegrown brands as reliable and quality
driven companies.
We are proud to be one of
the top 10 retailers in the Gulf region with:
- More than three decades
experience managing international brands in local environments
- A prestigious portfolio of
world class brand partners
- Anchor tenancy in all major GCC
shopping malls
- A proven track record of
securing exclusive retail and distributor agreements
- An experienced management team
- Strong
customer relationships
Apply Now
Sales
Assistant
Gulf Marketing Group (GMG Group)
Bahrain
Sales Assistant - Bahrain
- Greeting customers who enter the shop.
- Be involved in stock control and management.
- Assisting shoppers to find the goods and products they are looking for.
- Being responsible for processing cash and card payments.
- Stocking shelves with merchandise.
- Answering queries from customers.
- Reporting discrepancies and problems to the supervisor.
- Giving advice and guidance on product selection to customers.
- Balancing cash registers with receipts.
- Dealing with customer refunds.
- Keeping the store tidy and clean, this includes hovering and mopping.
- Responsible dealing with customer complaints.
- Working within established guidelines, particularly with brands.
- Attaching price tags to merchandise on the shop floor.
- Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
- Receiving and storing the delivery of large amounts of stock
- Keeping up to date with special promotions and putting up displays.
- Greeting customers who enter the shop.
- Be involved in stock control and management.
- Assisting shoppers to find the goods and products they are looking for.
- Being responsible for processing cash and card payments.
- Stocking shelves with merchandise.
- Answering queries from customers.
- Reporting discrepancies and problems to the supervisor.
- Giving advice and guidance on product selection to customers.
- Balancing cash registers with receipts.
- Dealing with customer refunds.
- Keeping the store tidy and clean, this includes hovering and mopping.
- Responsible dealing with customer complaints.
- Working within established guidelines, particularly with brands.
- Attaching price tags to merchandise on the shop floor.
- Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
- Receiving and storing the delivery of large amounts of stock
- Keeping up to date with special promotions and putting up displays.
- Having a friendly and engaging personality.
- Comfortable working with members of the public.
- Should have a confident manner.
- Must be helpful and polite.
- Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock.
- You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, sports equipment etc.
- Able to work as part of a sales team.
- Knowledge of inventory techniques.
- Should be of a smart appearance and articulate.
- Comfortable working with members of the public.
- Should have a confident manner.
- Must be helpful and polite.
- Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock.
- You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, sports equipment etc.
- Able to work as part of a sales team.
- Knowledge of inventory techniques.
- Should be of a smart appearance and articulate.
Established in 1978, by the Baker family who
still own and manage the company today, Gulf Marketing Group is one of the Middle
East’s leading, family owned companies. Gulf Marketing Group operates
regionally, across the GCC and boasts a diverse portfolio of brands, retail
outlets and services. Gulf Marketing Group subsidiaries operate in key sectors
such as retail and distribution of sporting goods and lifestyle brands, health
and fitness, food and food processing, integrated 3PL logistics, real estate,
healthcare and pharmacies, education and technology. Since 1978, Gulf Marketing
Group has introduced more than 90 international brands into the Middle East, as
well as building the reputation of our homegrown brands as reliable and quality
driven companies.
We are proud to be one of
the top 10 retailers in the Gulf region with:
- More than three decades
experience managing international brands in local environments
- A prestigious portfolio of
world class brand partners
- Anchor tenancy in all major GCC
shopping malls
- A proven track record of
securing exclusive retail and distributor agreements
- An experienced management team
- Strong
customer relationships
Store Supervisor
- Sports Retail
Gulf Marketing Group (GMG Group)
Bahrain
Aim high and be part of a
leading sports retail brand in the GCC.
Purpose: To assist store manager in managing day-to-day store operations by implementing company business objectives, policies and procedures, and driving commercial performance for the purpose of achieving store objectives.
Key Responsibilities:
- Ensure customer service is of the highest standards at all times
- Be a role model for your Sales Consultants and Stylists with your own service standards
- Assist store manager in planning and assigning clearly understood daily sales targets to store colleagues, set and agree sales and operational objectives with them to ensure store sales targets and other business objectives are achieved.
- Encourage the growth of a high performance team through productivity targets and service coaching
Purpose: To assist store manager in managing day-to-day store operations by implementing company business objectives, policies and procedures, and driving commercial performance for the purpose of achieving store objectives.
Key Responsibilities:
- Ensure customer service is of the highest standards at all times
- Be a role model for your Sales Consultants and Stylists with your own service standards
- Assist store manager in planning and assigning clearly understood daily sales targets to store colleagues, set and agree sales and operational objectives with them to ensure store sales targets and other business objectives are achieved.
- Encourage the growth of a high performance team through productivity targets and service coaching
- Bachelor’s Degree in Business
Administration/Arts and Humanities and 5 years retail industry
- At least 5 years overall experience in retail industry with 1-2 years as Store Supervisor
- Excellent numerical skills
- Excellent knowledge of MS Word, Excel, Outlook, PowerPoint.
- Strong communication skills
- Must be fluent in written and spoken English; fluency in other languages is a plus
- Excellent relationship building, decision making and influencing skills
This is an excellent opportunity to progress within a role that offers you variety and the opportunity to make a change within a leading organisation.
- At least 5 years overall experience in retail industry with 1-2 years as Store Supervisor
- Excellent numerical skills
- Excellent knowledge of MS Word, Excel, Outlook, PowerPoint.
- Strong communication skills
- Must be fluent in written and spoken English; fluency in other languages is a plus
- Excellent relationship building, decision making and influencing skills
This is an excellent opportunity to progress within a role that offers you variety and the opportunity to make a change within a leading organisation.
Established in 1978, by the Baker family who
still own and manage the company today, Gulf Marketing Group is one of the
Middle East’s leading, family owned companies. Gulf Marketing Group operates
regionally, across the GCC and boasts a diverse portfolio of brands, retail
outlets and services. Gulf Marketing Group subsidiaries operate in key sectors
such as retail and distribution of sporting goods and lifestyle brands, health
and fitness, food and food processing, integrated 3PL logistics, real estate,
healthcare and pharmacies, education and technology. Since 1978, Gulf Marketing
Group has introduced more than 90 international brands into the Middle East, as
well as building the reputation of our homegrown brands as reliable and quality
driven companies.
We are proud to be one of
the top 10 retailers in the Gulf region with:
- More than three decades
experience managing international brands in local environments
- A prestigious portfolio of
world class brand partners
- Anchor tenancy in all major GCC
shopping malls
- A proven track record of
securing exclusive retail and distributor agreements
- An experienced management team
- Strong
customer relationships
Apply Now