Loyalty Program Manager
TLC Relationship Management Private Limited
Bahrain
Job Description
Overall In-charge of the Program with direct responsibility of Sales Targets, Renewals, Cost Control, Program Profitability, Team Management, Member Management, Client Management and Quality control. 2. Responsible for compliance of established Processes, Reporting and the Assets in the Office. Ensuring that the teams are adequately trained on software and processes and the same are followed diligently. This includes following DNC rules without fail. 3. Setting and Meeting performance targets for efficiency, sales, quality and staff retention. Monitoring of Sales from different channels and ensuring that all channels are used in addition to Tele Marketing, example Hotel In house, Direct Sales, Single Opt in Emails, flyers, Posters etc. Also, promoting www.hotelmemberships.com 4. Planning and developing staff recruitment, orientation, induction, training and mentoring. Communicating ,Organization culture and HR tools to all Staff. Maintain confidentiality of data and security of all organisational/client assets. 5. Planning and testing databases to ensure calling teams have good databases at all times. 6. Supervising Tele calling/ Direct Sales to persuading Customers to become Members as per approved scripts and objections. Monitoring random calls to improve quality minimize errors and track operative performance. At 25% of all Sales must be closed by this Position. 7. Coaching, Motivating and Retaining Staff and ensuring fair Bonus, Reward and Incentive Schemes and ensuring a fair allocation of renewals as per Policy. Reviewing performance of Staff, identifying training needs and planning training sessions. 8. Handling most complex customer complaints and queries. Maintaining follow up procedures. 9. Responsible for ensuring transparency and ongoing communication / meetings with the Client and the Superiors. Escalating issues to senior management and client when required in a timely manner. Responsible for ensuring proper grooming of self & staff as well as ensuring the Staff follow all HR policies and guidelines. 10. Supervising and ensuring all Reporting and E Mail / written correspondence with the Members or the Client or the Company are accurate and timely. 11. Recommending Change: Ensuring Program Assessment Document is completed and reviewed with immediate Superior and a point wise Action Plan for change is made and coordinated for the Program on a monthly basis. 12. Accounting MIS Controls: Responsible for managing all operational processes as per specified business controls,reporting & sales mechanism, revenue, tracking expenses, P&Ls and vendor payments.
Salary:INR 5,00,000 - 15,00,000 P.A. Accommodation + T.A + Health insurance
Industry:Travel / Hotels / Restaurants / Airlines / Railways
Functional Area:Sales , Retail , Business Development
Role Category:Institutional Sales
Role:Sales/Business Development Manager
Employment Type:Permanent Job, Full Time 1.Male in the age bracket of 27 years to 35 years. 2.The individual must have at least 4 to 5 years of experience in managing an outbound sales team or Hotel Sales. With some back office experience as well. 3.Must have hands on experience in telesales over the phone. 4.Self motivated with excellent communication and presentation skills, with complete command over the English language. 5.Good leadership and Organizational skills . 6.Ability to effectively interact with the management of luxury hotels (the Clients) directly.
Education-
UG:Any Graduate - Any Specialization
Company Profile:
TLC Relationship Management Private Limited
TLC® is a marketing company and works with clients as partners to provide customized, cost-effective and long-term marketing solutions that result in satisfied customers. We specialize in the hospitality industry and work with leading hotel brands in India. We are the leading company for customer relationship management (CRM) initiatives for hotels in India and specializes in the outsourcing of customer loyalty programs like food and beverage membership sales, Booker and Frequent Traveler Programs. We have our own technology division which supports our IT based call centers and data management services. We have a national presence in India covering all major locations with over 30 offices and almost 1000 people.
Solutions Design Manager - Shopping & Pricing
Premium
Dubai/ UAE, Middle East
Job Description
Domain - Shopping & Pricing (Airline) : The job role covers core PSS domains of Availability, Inventory and Fare quote with strategic drive to implement RTDP Direct enabling the capability of 100% polling and support Direct connect initiatives. The job requires collaboration with PSS platform suppliers on developing advanced shopping and merchandising capabilities, design solutions for ancillary revenues and multi-channel payment options. B PURPOSE Develop and establish an IT business solution design unit for a specific competency which has been identified as being a common theme across different business units, in order to leverage synergies. Identify and design leading edge, innovative IT business solutions, across multiple business units. Envisage and develop 3-5 year roadmaps for the specific cross-business IT competency which support both business and IT strategies. Develop a framework research and analysis for the specific competency to introduce and evaluate new industry concepts and supporting technology to provide quantifiable business performance improvements and solutions. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS (MAXIMUM OF 10) - Develop and establish a cross-business IT competency. Identify common skills, methodologies, objectives, technologies and best practice within the competency in order to fully leverage the opportunities of synergies to design leading edge business IT solutions. - Develop and drive a 3-5 year roadmap for the competency which supports the development of Business IT strategy for specific business units as well as the overall Emirates Group strategy. - Develop and maintain expert knowledge of the competency, encompassing Emirates Group and industry practices, technology trends and innovation. - Ensure channels for research and learning are established and innovation is applied to design methodologies. - Constantly and pro-actively seek opportunities to apply IT to improve business performance. E.g. on how to improve hub efficiency or to enhance customer experience. - Ensure integration of business analysts into the business and manage senior business stakeholders across the competency in order to maximise the working relationships and deliver cross business synergies. - Support the overall business IT work programme by designing solutions including determining cost, feasibility and research required for business transformation. Ensure that discipline of design is maintained in the solution delivered. - Ensure business improvements are quantifiable and measure ITs contribution to performance improvements. - Monitor changes in the IT domain and in the business environment. Liaise with relevant IT departments to ensure that changes in the business landscape are reflected in the overall business architecture, technology and applications. - Contribute to the application life cycle management by ensuring that the functional capability of relevant systems is enhanced in line with the business. - Ensure analysis done by business analysts captures and documents business objectives and functional requirements, and is translated into requirements and solution definition documents in a comprehensive, meaningful and well-structured manner. - This includes ensuring that the proposed business solution will deliver the expected benefits. Ensure that the end product aligns with business strategy. - Ensure that logical systems design (detailing business information flow/process) for a proposed solution is produced. - This includes detailed business use cases, system use cases, entity relationship modelling, function hierarchy diagramming and process modelling, function to entity mapping and attributing the entities etc. as appropriate to the methodology being used. - Demonstrate knowledge of Mercator products to external customers in order to drive sales leads to completion and enable closure of sales contracts. - Provide inputs to Sales and Market Development initiatives, such as Requests For Proposals/Requests for Information, application demos, presentations and pre-sales related workshops, business cases and proposals. - Establish career development plans, training for direct reports and provide appropriate mentoring and coaching. Conduct timely annual and interim performance reviews and set SMART objectives to cultivate a culture of high performance. - Ensure that the team develops requisite level of business domain and technical knowledge to effectively manage relations with Emirates Group business units.
Salary:Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - Other
Role Category:Project Management
Role:Project Manager-IT/Software
Employment Type:Permanent Job, Full Time
Qualifications: - In a relevant domain preferred e.g. Operations Research, Marketing science, Information Systems, e-commerce Experience: - Of IT Business Technology Solutions experience with recognised expertise of relevant competency in a Management Position in a top tier travel or high technology corporation and within Industry forums. Knowledge/skills: - Business/IS Strategy and planning - Relevant Skills (based on competency) - Industry Business Technology Trends - Business Domain Knowledge - Business Process Improvement - Business Enterprise Architecture.
Education-
UG:Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization
Company Profile:
Premium
leading client of TRH Consultancy Services
Buyer - Cosmetics
Quest Search & Selection
Kuwait
About the Company Quest Search & Selection is looking for an exceptional Buyer for a leading retail company to join their energetic team in Kuwait. The position mainly focuses on their Cosmetics department and obtain the highest quality goods at the lowest cost, and build and maintain good relationships with suppliers. Job Description: As the Buyer you must have the following: * Ensure sales objectives and operational costs are in line with agreed business plan for the respective category * Develop market positioning and benchmark the competition * Identify key suppliers, understanding their strengths, capabilities and weaknesses * Working with technical regarding packaging. * Liaise with VM and Merchandising to deliver in store graphics and POS * Manage Critical Path ensuring ranges/product offer is delivered at correct timings Requirements for an Ideal Candidate (Buyer) * 4+ years' experience as a buyer; * Be a cosmetic buying specialist and have 3 years plus experience in this category; * Have global sourcing experience; * Familiarity with market research, data analysis and forecasting techniques; * Excellent communication and negotiation skills; * Strong supply management skills; * Bachelor's degree holder The Benefits This is a great opportunity with a thriving international business. An attractive salary package and benefits await the successful candidate. Only short-listed candidates will be contacted for consideration of the role. We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy. Ref: 104177 We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
Requirements
Requirements for an Ideal Candidate (Buyer) * 4+ years' experience as a buyer; * Be a cosmetic buying specialist and have 3 years plus experience in this category; * Have global sourcing experience; * Familiarity with market research, data analysis and forecasting techniques; * Excellent communication and negotiation skills; * Strong supply management skills; * Bachelor's degree holder The Benefits This is a great opportunity with a thriving international business. An attractive salary package and benefits await the successful candidate. Only short-listed candidates will be contacted for consideration of the role. We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
About the Company
Quest Search & Selection is a specialist recruitment consultancy with over 20 years’ experience in sourcing the world’s best candidates for the global Retail, FMCG and Hospitality sectors.
With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:
Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.
We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants’ skill, knowledge and passion for their sectors.