S&C Technician
Serco
UAE
Key purpose Based on permanent nightshift, the purpose of this position is to provide effective engineering and maintenance services covering turnouts, switch machines and VCC assemblies for the Dubai Metro as part of the S&C team under the supervision of the Track team. Key Responsibilities • Carry out inspection and maintenance on turnouts, particularly on switch machines and VCC assemblies • Carry out corrective works on switch machines and VCC to resolve faults or any other issues • Liaise with other disciplines to enable space coordination along the mainline, carry out site visits, inspections and asset condition monitoring • Follow the appropriate inspection and maintenance procedures and work instructions to ensure compliance with the requirements • Produce and maintain accurate reports of all inspection and maintenance works conducted • Perform shift and emergency duties when required • Ensure that all maintenance tools and equipment are in good condition both before and after job activities • Perform other tasks as directed/ instructed by the track manager and track engineers HSQE Responsibilities and Information Security Responsibilities • Awareness of the Integrated Management System and the content of the Health, Safety, Quality & Environment and Information Security Policy Statements; • Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments Safety Critical Competencies • Maintenance and manual operation of the switch machines. • Essential technical and professional skills , knowledge and qualifications
Requirements
• Vocational trade certificate or diploma in electrical or mechanical engineering discipline or equivalent; • Knowledge of signalling principles, fixed block and moving block signalling systems, software based interlocking devices, point machines, induction and docking loops, cab signalling displays, on-board and wayside signalling equipment, would be a definite advantage; Skills • Must have good eyesight and normal colour vision; • Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required; • Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment; • Strong organisational skills, detail oriented, and the ability to handle multiple priorities; • Hold a valid UAE driving license with good driving skill and experience. Experience • Minimum 1 year work experience as a qualified electrical or mechanical technician in maintaining and repairing computer based control and communication equipment, copper and fibre-optical based cables and interface equipment is highly preferable. • Additional/special features of the role • Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards • Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy • To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities • Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment • Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
Apply Now
Contract Manager
Serco
UAE
This role is accountable for planning, co-coordinating, and controlling all technical and facilities management strategies and activities that ensure the deliverables of the contract Service Level Agreements on behalf of the Client & Serco. The role will be the senior Serco person on site and therefore responsible for all staff, and subcontractors, together with the financial and operational performance of the contract. Structure and reporting relationship: This role reports to the Operations Director Key Job Responsibilities • Ensure all contract deliverables are met to support the development of long lasting client relationships through appropriate management of an output based integrated facilities management delivery model. • Lead a large project team, dealing with all aspects of people management including ensuring the highest engagement levels in line with the Serco strategy • Negotiate to obtain the most advantageous commercials terms with specialist service providers whilst ensuring contract deliverables are maintained. • Responsible for the P&L of the Contract and all financial aspects to ensure that the Contract delivers numbers that exceed the commitment agreed with the divisional process. • Ensure that all team members are competent, experienced and have the correct tools to undertake their roles safely. • Understand the complex stakeholder map for the project and develop long lasting relationships • Ensure the project is compliant with all legislation and Serco policies and adopts best practice in facilities management. • Provide specialist advice to internal and external stakeholder, staff and clients • Clearly understand the commercial arrangements of the project and have full understanding of the contract and Serco’s obligations within so as the right decisions can be made with respect to scope, liability etc. • Compile monthly and annual management reports • Attend meetings as and when required by the client or by Serco Senior Management • In line with the senior team the Contract Manager will support and approve: • Develop, monitor and review annual maintenance programs for the Contract • Recommend and administer capital improvement works • Develop, administer and review whole of life cycle replacement programs • Represent client to navigate through various audits, inspections conducted by local bodies, insurance companies, bankers, investors etc. • Establish, policies and procedures for each service under management • Develop, implement and review energy efficient replacement programs • Review building service’s delivery systems and develop strategic maintenance or replacement strategies. • Negotiate procure and review whole of service delivery contracts • Ongoing management of the Risk Management programme • Development the QA program and take it through audit for subsequent award • Timely address various ad hoc requests given by the client for variation work, VIP visits, etc. • Liaise with clients, staff and external consultants at all levels in matters relating to building service delivery. • In conjunction with the client, develop business continuity plans for numerous scenarios. HSQE Responsibilities and Information Security Responsibilities • Lead the development and implementation of the Serco Management System (SMS) and ensure that contents of Health, Safety, Quality & Environment, and Information Security Policy Statements are known and understood by the contract staff. • Provide input into the development of the Health, Safety, Quality & Environment and Information Security Policy Statements • Ensure that a good HSQE and Information Security culture is promoted within their departments and among their peers. • Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards • Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy • To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities • Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment • Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Requirements
• Holder of a Master Degree in facilities management or similar qualification. • Current holder of CBIFM or equivalent in a similar organization • Demonstrate a good knowledge of delivery of service delivery in a high intensity 24/7 environment • Demonstrate a good knowledge of MEP systems • Demonstrate leadership on a FM project • Demonstrate knowledge of both international and local (UAE) statutory and legislated requirements in governing large properties. • Demonstrate knowledge of international best practice in facilities management Skills • A respected leader capable of developing close working relationships with the client to ensure the mutual success for all stakeholders and longevity of the contract; • Negotiation skills. • Communication and interpersonal skills at both an individual and team level. Experience • 10 year plus experience of managing within an FM environment • Have led a diverse, multi-cultured, multi-disciplined workforce to achieve the work output and quality of services • Transition Management including snagging management, DLP and warranty management. • Experience in leading a team Additional / special features of the role • Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards • Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy • To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities • Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment • Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
Apply Now
Sales Retail Supervisor
Serco
Saudi Arabia
The Sales Retail Supervisor is responsible for the fare collection which includes but not limited to) all passenger sales activities, fare collection, evaluating and reporting of sales performance, marketing effectiveness etc., The Sales Retail Supervisor shall lead a team of Revenue/AFC section to provide and ensure effective sales audit and cash management in all operational stations of SAR Passenger operations. Key accountabilities • Lead the retail and sales team for the business unit ensuring the provision of sufficient, competent resources to meet the plan. • Oversee and manage the Sales/AFC Management section Responsible for the annual development of the retail and sales component of the business plan including revenue generation and costs. Monitor revenue and retail and sales costs and provide direction to the retail and sales team to manage the business unit in line with business plan. • Assign tasks, supervise and manage work of Retail Analyst and guide them for the accomplishment of their jobs in respect of the following: • Audit on stations • ?Cash reconciliation • Inventory management • Ensure task assigned to each Revenue Analyst has been accomplished within relevant time frame • Ensure Stations Sales Operations are carried out as per the Revenue Operations Procedure and Instructions • Plan & Coordinate the Cash collection activities from all stations with the Bank. • To ensure safe and secure revenue collections at all stations through implementation of effective and efficient controls • Establish standards for sales performance and delivery and develop processes to embed continuous improvement. • Audit, track and ensure the revenue generated from stations are properly accounted, reconciled and deposited in bank nominated by client; Ensure daily AFC/Cash Reconciliation for all stations • Reconciliation of Manual Revenue reports, System Reports and Bank reports • Reconcile reports between AFC Level 1 and AFC Level 2 • Responsible in optimizing the reporting process and SQL system queries • Responsible in ensuring that the whole AFC Systems are up and running, secure, in good system health as well as monitoring size, speed and accuracy of the servers and databases • Hold regular meeting with the SAR’s finance team to ensure daily reconciliation are in agreed format and to make changes in reports accordingly; • Review exiting revenue/AFC operational controls and identify any gaps, and to take measures to ensure that these gaps are minimized through revision of existing procedures and controls; • Ensure established refund process is being followed & investigate any irregularities getting highlighted in the reports or via the Surplus and Loss. • Investigate any abnormal trends and report to the line heads and the management on the first occurrence; • Ensure through regular audit exercises that cash float are intact at the stations and review the requirements periodically Receive, review and publish daily cash reconciliation reports, weekly inventory reports, monthly inventory and audit report in a timely manner: • Cash reconciliation reports include POST, TVM, Online, credit card; • Weekly & monthly stock reports include opening balances, receipt & consumption during the period, rejected, tested if any, internal transfer and closing balance to the client; • Monthly audit reports include audit plan, internal control memorandum, random audit checklist and station audit reports to operational management and department head; • Management and supply of revenue forms and reports, including revision on regular basis to improve reporting and align them with SAR’s finance team requirements • Plan and execute audit activities to prevent and detect fraudulent activities on station; • Responsible for the development of all retail and sales team members ensuring appropriate development plans are drawn up for each team member and that a regular process of review and appraisal is applied. • Develop strong relationships with external stakeholders and maximise opportunities to promote the business with user groups, local authorities and local communities. • Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards • Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy • To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities • Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment • Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Requirements
• Degree or recognised professional qualification in a related discipline; • Leadership qualification desirable; • Contractual knowledge; • English fluent. EXPERIENCE • 3 years relevant experience in role of similar level; • 8 years’ experience in contract management environment. COMPETENCIES • Safety Critical Competencies • Not applicable. Additional / special features of the role • Provide input into the development of the Health, Safety, Quality and Environment and Information Security Policy Statements • To exercise a personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions and promote the same within their area of responsibility • Ensure that a good HSQE and Information Security culture is promoted within their departments and among their peers • Lead by example and ensure that ways to conserve energy, water and resources and minimize the generation of waste are identified and responded to within their area of responsibility • Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental • Promote a good HSQE and Information Security culture among their departments and peers • Conduct regular reviews on the HSQE and Information Security Performance and seek ways to continually improve • Carry out regular safety tours and inspections. • Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards • Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy • To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities • Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment • Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
Apply Now
Chief Fire Officer - Subject to Contract Award
Serco
Saudi Arabia
The purpose of the role is to direct, lead and manage the RFFS on the airport to ensure it meets the day to day operational requirements, supports flying operations, complies with ICAO and local regulatory frameworks and meets all key performance indicators. Key Accountabilities Management • Create and review systems of work and procedures, to ensure the organization meets all the requirements set by external regulatory bodies and meet the day-to-day operational needs of the airport, its customers and service providers. • Develop fire plans, standard operational procedures, health & safety plans and provide regular progress reports for Director level review. • Coordinate / establish MOU’s with all relevant parties both internal and external to the Airport. Review and update all emergency plans associated with airport departments and operations. • Prepare and manage all budgets associated with the airport RFFS, within current company regulations. • Direct all Rescue and Firefighting Operations at Major Incidents appropriately, delegating responsibilities correctly and effectively. Provide advice and guidance on all RFFS issues, when required, for Airport and or Company Senior Management Staff. • Implement and maintain a safety management system to ensure that all Fire Department vehicles and associated equipment are maintained to operational readiness and checked/tested in accordance with current regulations. Ensure that all RFFS reserve stacks are maintained to the correct levels in accordance with current regulations. • Ensure employee discipline in maintained to the highest level and that the correct minimum level of staffing is available on duty at all times. In addition, provide the correct level of RFFS cover is provided to meet the operating crash category. • Be responsible for the maintenance of morale, welfare and discipline of all Fire Station personnel.
Requirements
The applicant must have between 15 – 20 years full time airport experience. They must have held a position as an Airport Fire Chief or Deputy Fire Chief at a Category 9 International Airport for a minimum of 3 years and successfully managed the RFFS. The applicant must provide evidence of possessing the necessary leadership and managerial skills to manage a large organization. They will be required speak English fluently and produce an excellent standard of English documentation. In addition, the applicant must be able to operate effectively in high-stress situations and be able to meet the requirements of the current aviation medical standards. A thorough knowledge of ICAO and Airport Emergency Planning regulations is required along with experience of strategic planning and project management. Skills • Communication Skills • Leadership and Management • Problem Solving • Maximizing Performance • Analysis and Interpreting Data • Influencing Skills • Strategic Thinking • Customer Focused and Orientated • Adaptability and Innovation Qualifications • Institute of Fire Engineers (IFE) Minimum of Member Level (MIFireE) or National Equivalent • Graduate of the City & Guilds Institute of Leadership and Management or National equivalent • E1 Internal Verifier Qualification or Equivalent Auditor Qualification • Emergency & Crisis Management – Planning or Industry Equivalent • Formal Fire Investigation Qualification • NEBOSH / IOSH – Managing Safely or Equivalent • Current Qualification at Aviation RFFS Supervisor Level or National Equivalent • A Formal Adult Teaching / Instructor Qualification, PTLLS (Minimum Level 3 Award) • Computer Literate at a minimum level of ECDL or National Equivalent • A Full Clean International Driving Licence Additional/special features of the role • Ability and willingness to work out of hours • Ability to work autonomously for periods of time without compromising attention to detail
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
Apply Now
Protection and Planning Manager (Rail/Metro) - Subject to Contract Award
Serco
Qatar
Operational Excellence • Assist the Head of Infrastrucure Access to provide effective protection planning and infrastructure access control for metro system • Manage and coordinate possession requests amongst different maintenance teams and external parties to ensure all protection works are planned efficiently, cost effectively and safely • Ensure the engineering maintenance works are planned and coordinated with the Operations Department so as to avoid detrimental impacts upon the provision of the Metro service • Responsible for the booking arrangements of track processions and then consolidating, finalizing and communicating the details through the weekly Engineering Works Planning meeting • Re-schedule maintenance activities and arrange appropriate changes in maintenance protection based on priorities • Provide training, support and guidance on protection planning and infrastructure access control within the Engineering & Maintenance Department and to the wider O&M organisation People and Culture • Perform and carry out duties as instructed/ directed by the Head of Infrastructure Access • Manager and the Engineering and Maintenance Director • Meeting the Key Performance Indicators according to the targets agreed with the Head of Infrastucture Access Financial • Manage the planning team to ensure the internal maintenance teams and the external parties are coordinated efficiently HSQE • Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements; • Understanding of personal responsibilities and contribution to achieving compliance with the • Integrated Management System requirements, (including but not limited to competence to • perform safety critical roles, legal requirements, control measures arisen from environmental • impacts and aspects, job safety analysis and information security risk assessment) and the • potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above; • To exercise their personal duty of care for their own health, safety and welfare and for those • affected by the acts or omissions; • Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties • Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels; • Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental • Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties
Requirements
• Ideally a degree holder or higher diploma in an appropriate engineering discipline or equivalent Essential technical and professional skills and knowledge • Skilled manager in communicating, motivating, developing and performance managing staff; • Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies; • Ability to think laterally and analyse and assess a range of information; • Ability to multi-task and analyse situations promptly and without bias so as to determine the • proper course of action or alternatives without jeopardising human safety, quality and the • committed performance targets; • Thorough understanding of all aspects of safety issues related to railway operations; • Hold a valid driving license with good driving skills and experience Essential experiences • Minimum 3 years relevant work experience in possession planning and infrastructure access • control, such as planning, prioritising, tracking and coordinating multiple maintenance and • engineering work is preferable; • At least 2 years of management experience with the ability to manage a team of planners with an aim to ensure all possession works are planned efficiently, cost effectively and safely • Experience in project planning and preparing concise notices, maintenance plans and • procedures, instructions, schedules, technical specifications, safety and quality plans would be an advantage Additional dimensions, KPIs or special features of the role • Safety Critical Competencies • Carry out regular health and safety tours and inspections • Communicating with Control Controllers • Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession • Establishing, supervising and removing a safe system of work to protect the safety of persons working on or near the track • Practical training or the supervision of practical training in any of the tasks defined as safety critica
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
Apply Now
Administrative Assistant
Serco
Bahrain
The purpose of this position is to support the administrative requirements of the office of the CAA Undersecretary for Safety and Security and to maintain and support Serco staff employed in that department Structure and reporting relationship: Reports to Serco General Manager and Undersecretary Safety and Security BCAA Key accountabilities Daily tasks: • General Administration. • Maintenance of accurate filing system. • All computer related jobs like preparing formats, scanning, statements, data-entry, general correspondence, and e-mails. • Answer and direct calls for Undersecretary, take messages and deal with as appropriate • Attend to all correspondence as directed by the Undersecretary • Administrative support to Serco GM with staff related requirements. Administrative Duties: • Responsible for providing administrative and clerical support to the Undersecretary, including diary management, official letters, emails, reports, minutes of meetings and maintenance of action registers. • Support, if required, ongoing projects in the Directorate with filing documentation etc. • Update and follow – up Aviation Security Work Plan Activity, Safety Monthly Report, Aeronautical Monthly Licensing Report, ALD documentation review. • Update the incoming and outgoing correspondence log sheet regularly to flag important/urgent issues which need immediate action. • Check supply inventory bi-weekly and re-order as needed to avoid shortages. • Support safety Directorate/team in drafting, formatting and circulation of letters, circulars, ANTR’s, NOTAMs, and Directives. • Assist in preparing draft and proof read the technical documents and publishing. Flexibility and Changes: It is a condition of employment that all employees undertake any task, within any department or area, that they are directed to perform which is relevant to carrying out the business of Serco Bahrain and is within the competence and ability of the employee. This job specification may need to be changed according to the office requirements. HSQE Responsibilities and Information Security Responsibilities • Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security • Policy Statements; • Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements,(including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above; • To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions; • Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties; • Lead by example and look at ways to conserve energy, water and resources and minimize the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels; • Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental • Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties; • Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards. • Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy. • To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities. • Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment. • Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Requirements
• Higher Secondary or Higher with a minimum of 2 years’ experience in administrative duties is a must (Middle East experience preferable). • Proficient in Windows Operating System, MS Word, MS Excel, MS Outlook and knowledge of MS Access. • Solution oriented and servicefocused. • A dynamic, high energy individual who possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast paced, team-oriented environment; • Strong organizational skills, detail oriented, and the ability to handle multiple priorities • Ability to maintain confidentiality in handling highly sensitive, confidential and non-routine information • Team player with strong analytical abilities and will be able to contribute to an active human resources and administration team.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
Apply Now