Service Advisor:
Aftersales Department
JC & Partners
Qatar
To create outstanding
customer confidence in the service offered by ensuring a professional
performance and exceptional commitment to customer care & to maximize
service sales and profitability by selling core, value added and incremental
products; Schedule Service Appointments; Obtain customer & Vehicle data and
reviews vehicle history prior to the arrival of the customer; Greeting the
customer in a timely manner; Answer customer calls in timely Manner; Advice the
customers on the care of their car and the value of maintaining their vehicles;
Notify Team Leader of Incoming work; Check on the progress of repair whole day
of all the Job cards created; Provides Accurate and complete written cost
estimates of labour and parts; Write up customer’s vehicle problem accurately
and clearly on the Job card; Contact customers if any changes in the Job card
need to be done and advice those on the reason for change; Implement and
maintain service marketing programs; Obtains customers signature on repairs
orders and provides customer a copy of the same; Maintain high customer
satisfaction; Ensure final inspection has been carried out before delivering
the car to the customer; After the service of the car initiate the invoice
process; Personally hand over the car to the customer and ensures the customers
satisfaction is met; Explain the complete work done by the service team and
also the charges for the customer; Ensure customer vehicle is clean and well
serviced before the delivery of the car; Ensure the customer is well informed
of any delays in the service timings and hand over of the car.
- Bachelors in Mechanical
Engineering / Diploma
- Sales and Communication Skills
- MS Office & Kerridge Autoline
- Mercedes – Benz experience is a must
- At least 2 to 5 years in automotive
- Sales and Communication Skills
- MS Office & Kerridge Autoline
- Mercedes – Benz experience is a must
- At least 2 to 5 years in automotive
“Great
vision without great people is irrelevant, a Company’s growth potential is
limited by its ability to attract enough of the right people” - James C.
Collins in Good to Great.
As
talent shortages grow more acute and online platforms are giving employees new
mobility while allowing competitors to poach top performers more freely, managing
people become a much higher strategic priority.
HR
need to help increase revenue and productivity while lowering talent and HR
costs to ensure profit margins don't get eroded. Companies need to rethink
people strategies, HR processes, organizational structures, workplace
flexibility and human capital deployment.
To win
the war for talent in the new era, deploying the same strategies is a sure way
of losing, at JC & Partners we help Companies find total HR solutions that
improves the bottom line while our diverse team remove cultural
misunderstandings and inefficiencies so you can grow and expand your business
more effectively by having the right talent for your business.
Apply Now
Workshop Team
Leader
JC & Partners
Qatar
The Workshop Team Leader is
responsible for rapid and appropriate maintenance and repair of customers'
vehicles with consideration for the guidelines issued by the manufacturer;
Responsible for ensuring that repair jobs are carried out completely and correctly
by mechanics in accordance with guidelines and regulations; Performing regular
internal quality measures; Ensuring flawless work quality by means of suitable
workshop equipment, test instruments and methods; Responsible for operational
and traffic safety of customers' vehicles within the framework of the repair
work to be performed; Technical support to mechanics in preparing diagnostics
and performing difficult repairs; Leadership, instruction and motivation of the
employees who report to him or her; Ensuring an efficient information centre
for all productive staff; Carrying out technical final checks after order
processing; Planning and carrying out training and further education measures
for mechanics and industrial apprentices; Checking of all repair and
maintenance jobs placed with third parties to ensure that the quality and
deadline keeping is correct; Organising order planning based on mechanics'
qualifications, if necessary in consultation with the Service Advisor;
Continuous matching of current workshop capacity with order deadlines, in
consultation with the Service Advisor and Service Assistant; Responsible for
workshop capacity utilization; Organisation of parts provision for mechanics;
Observance and compliance with applicable repair conditions; Optimisation of
workplace utilisation in the workshop; Checking that hazardous substances,
waste and disposable materials are handled and stored correctly in accordance
with waste disposal regulations; Conclusion of disposal contracts with
appropriate companies, and checking of compliance; Monitoring of compliance
with environmental and health and safety regulations; Monitoring and
organisation of cleanliness and tidiness in the service area; Ensuring
compliance with health and safety regulations.
- Bachelors in Mechanical
Engineering
- At least 5 years of experience with Mercedes – Benz experience is a must
- Certified Diagnostic Technician by Mercedes Benz
- Readiness to offer high level of commitment; Self-assuring; Positive attitude; Reassuring and friendly handling of customers; Ability to promote contact, teamwork and to motivate; Leadership qualities; Customer-oriented thinking and actions; High level of quality awareness
- Qualified motor trade expert
- Several years of practical professional experience
- Sound knowledge and experience of the entire product range
- Permanent autodidactic training
- Attendance of all relevant further education programmes offered by the manufacturer's service training
- Driving license
- Knowledge of a foreign language would be an advantage
- Good PC/IT knowledge
- Auto line software knowledge is an added value
- At least 5 years of experience with Mercedes – Benz experience is a must
- Certified Diagnostic Technician by Mercedes Benz
- Readiness to offer high level of commitment; Self-assuring; Positive attitude; Reassuring and friendly handling of customers; Ability to promote contact, teamwork and to motivate; Leadership qualities; Customer-oriented thinking and actions; High level of quality awareness
- Qualified motor trade expert
- Several years of practical professional experience
- Sound knowledge and experience of the entire product range
- Permanent autodidactic training
- Attendance of all relevant further education programmes offered by the manufacturer's service training
- Driving license
- Knowledge of a foreign language would be an advantage
- Good PC/IT knowledge
- Auto line software knowledge is an added value
“Great vision without great people is
irrelevant, a Company’s growth potential is limited by its ability to attract enough
of the right people” - James C. Collins in Good to Great.
As
talent shortages grow more acute and online platforms are giving employees new
mobility while allowing competitors to poach top performers more freely,
managing people become a much higher strategic priority.
HR
need to help increase revenue and productivity while lowering talent and HR
costs to ensure profit margins don't get eroded. Companies need to rethink
people strategies, HR processes, organizational structures, workplace
flexibility and human capital deployment.
To win
the war for talent in the new era, deploying the same strategies is a sure way
of losing, at JC & Partners we help Companies find total HR solutions that
improves the bottom line while our diverse team remove cultural misunderstandings
and inefficiencies so you can grow and expand your business more effectively by
having the right talent for your business.
Apply Now
System
Technician: After Sales
JC & Partners
Qatar
Functions as a skilled level
Technician who is able to perform diagnoses and repairs in addition to being
specialized in particular areas of repair; Performs work as outlined on repair
order with efficiency and accuracy in accordance to standards and procedures;
Ensures all documentations are attached to the job repair according to
standards; Communicates with parts department to obtain needed parts; Ensure
that parts availability before carrying out the repair; Gets a warrantee
decision from the warranty department before carrying out any warranty repair.
Carry out the repair within factory time; Saved and tags parts of the job if
under warranty or if requested by the customer; Ensures warranty department
signs off as receiving warranty return parts on Repair Orders; Examines
assigned vehicle to determine if future safety or service work is required or
recommended; Communicates with the Team Leader immediately if additional work
is needed, if work outlined is not needed or if repairs cannot be completed
within the promised time; Documents all work performed and recommended on the
repair order including an accurate legible customer complaint cause and
correction as performed; Consults Team Leader to assist in diagnosis of unusual
problems. Supervises work of technician helper as assigned; Reports machinery
defects or malfunctions to Team Leader; Understands, keeps abreast of, and
compiles with state and local regulations such as hazardous waste disposal,
OSHA Right-to-Know, etc.
- Auto Diploma Technician or
any related technical field
- At least 3 to 5 years in automotive with Mercedes – Benz experience is a must
- Certified System Technician by Mercedes - Benz
- Trade Certificate - Auto Technician
- Auto line software knowledge is an added value
- Auto Spare parts knowledge
- Fluency in English
- Arabic is an added value
- At least 3 to 5 years in automotive with Mercedes – Benz experience is a must
- Certified System Technician by Mercedes - Benz
- Trade Certificate - Auto Technician
- Auto line software knowledge is an added value
- Auto Spare parts knowledge
- Fluency in English
- Arabic is an added value
“Great vision without great people is
irrelevant, a Company’s growth potential is limited by its ability to attract
enough of the right people” - James C. Collins in Good to Great.
As
talent shortages grow more acute and online platforms are giving employees new
mobility while allowing competitors to poach top performers more freely,
managing people become a much higher strategic priority.
HR
need to help increase revenue and productivity while lowering talent and HR
costs to ensure profit margins don't get eroded. Companies need to rethink
people strategies, HR processes, organizational structures, workplace
flexibility and human capital deployment.
To win
the war for talent in the new era, deploying the same strategies is a sure way
of losing, at JC & Partners we help Companies find total HR solutions that
improves the bottom line while our diverse team remove cultural
misunderstandings and inefficiencies so you can grow and expand your business
more effectively by having the right talent for your business.
Apply Now
Certified
Maintenance Technician
JC & Partners
Qatar
Perform scheduled and urgent
maintenance and repair work in addition to calibration process as required for
measurement and testing instruments in the Industrial Area Service Centre
Department; Perform Maintenance work scheduled to ensure continual safe and
efficient operation of the service department plant or facility; Perform a wide
variety of general building maintenance repairs and services; Work closely with
safety officer to enforce safety regulations; Perform daily work assignments by
maintenance supervisor; Maintain documented records for all the maintenance
work tasks carried out for the service department facility; Inspects and
evaluates the condition of service department buildings and machinery for
possible mechanical, electrical and structural problems and for general
building cleanliness and grounds maintenance and report the founding to
maintenance supervisor; Responds to unplanned operational or maintenance events;
Diagnoses operational problems and recommends corrective actions; Recommend
projects for annual work plan and preventive maintenance program to maintenance
supervisor; Works with the maintenance supervisor to establish goals,
priorities, and expectations, and to develop the action plans and strategies
for accomplishing them; Establishes and maintains open communication with work
team members about all issues affecting them and their roles in the Department;
Demonstrates continuous effort to improve operations, decrease turnaround
times, streamline work processes, and work cooperatively and jointly to provide
quality seamless customer service; Comprehend and make inferences from
technically written materials; Compliance with all Occupational Health and Safety
legislation, guidelines, standards, policies, procedures and practices; Work
with chemicals or similar solutions using only normal protective equipment.
- Certification in Mechanic /
Technician in Automotive
- Certified Maintenance Technician by Mercedes - Benz
- At least 3yrs of experience as Mechanic with Mercedes – Benz is a must
- Auto Spare parts knowledge
- Auto line software knowledge is an added value
- Fluency in English
- Certified Maintenance Technician by Mercedes - Benz
- At least 3yrs of experience as Mechanic with Mercedes – Benz is a must
- Auto Spare parts knowledge
- Auto line software knowledge is an added value
- Fluency in English
“Great vision without great people is irrelevant,
a Company’s growth potential is limited by its ability to attract enough of the
right people” - James C. Collins in Good to Great.
As
talent shortages grow more acute and online platforms are giving employees new
mobility while allowing competitors to poach top performers more freely,
managing people become a much higher strategic priority.
HR
need to help increase revenue and productivity while lowering talent and HR
costs to ensure profit margins don't get eroded. Companies need to rethink people
strategies, HR processes, organizational structures, workplace flexibility and
human capital deployment.
To win
the war for talent in the new era, deploying the same strategies is a sure way
of losing, at JC & Partners we help Companies find total HR solutions that
improves the bottom line while our diverse team remove cultural
misunderstandings and inefficiencies so you can grow and expand your business
more effectively by having the right talent for your business.
Apply Now
Certified
Diagnostic Technician
JC & Partners
Qatar
Perform scheduled and urgent
maintenance and repair work in addition to calibration process as required for
measurement and testing instruments in the Industrial Area Service Centre
Department; Perform Maintenance work scheduled to ensure continual safe and
efficient operation of the department plant or facility; Perform a wide variety
of general building maintenance repairs and services; Work closely with safety
officer to enforce safety regulations; Perform daily work assignments by
maintenance supervisor; Maintain documented records for all the maintenance
work tasks carried out for the service department facility; Inspects and
evaluates the condition of service department buildings and machinery for
possible mechanical, electrical and structural problems; Responds to unplanned
operational or maintenance events; Diagnoses operational problems and
recommends corrective actions; Recommend projects for annual work plan and
preventive maintenance program to maintenance supervisor; Works with the
maintenance supervisor to establish goals, priorities, and expectations, and to
develop the action plans and strategies for accomplishing them; Establishes and
maintains open communication with work team members about all issues affecting
them and their roles in the Department; Demonstrates continuous effort to
improve operations, decrease turnaround times, streamline work processes, and
work cooperatively and jointly to provide quality seamless customer service;
Comprehend and make inferences from technically written materials; Compliance
with all Occupational Health and Safety legislation, guidelines, standards,
policies, procedures and practices; Work with chemicals or similar solutions
using only normal protective equipment.
- Bachelors in Mechanical
Engineering
- At least 5 years of experience with Mercedes – Benz experience is a must
- Certified Diagnostic Technician by Mercedes Benz
- Knowledge of Spare Parts
- Auto line software knowledge is an added value
- At least 5 years of experience with Mercedes – Benz experience is a must
- Certified Diagnostic Technician by Mercedes Benz
- Knowledge of Spare Parts
- Auto line software knowledge is an added value
“Great vision without great people is
irrelevant, a Company’s growth potential is limited by its ability to attract
enough of the right people” - James C. Collins in Good to Great.
As
talent shortages grow more acute and online platforms are giving employees new
mobility while allowing competitors to poach top performers more freely,
managing people become a much higher strategic priority.
HR
need to help increase revenue and productivity while lowering talent and HR
costs to ensure profit margins don't get eroded. Companies need to rethink
people strategies, HR processes, organizational structures, workplace
flexibility and human capital deployment.
To win
the war for talent in the new era, deploying the same strategies is a sure way
of losing, at JC & Partners we help Companies find total HR solutions that
improves the bottom line while our diverse team remove cultural
misunderstandings and inefficiencies so you can grow and expand your business
more effectively by having the right talent for your business.
Apply Now